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    Clutter

    2.7 (59 reviews)
    Open 8:00 am - 8:00 pm

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    Services - Clutter

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    Reviews With Photos

    Alexzandra H.

    After numerous good experiences with Clutter. My last experience was awful. After 3 attempts to get my items out of storage the movers dumped my items in front of my house and left. The first appointment, the movers took 4 hours to move 1/3 of my items, bc they were tired and their time was almost up. The second appointment 15 items were missing and they friend to deliver someone else's (broken) item. This last attempt they refused to bring my items upstairs so they left them on the sidewalk. Do not use these people. The mover quality has gone down hill.

    Thea Z.

    I am absolutely done with this company. 20 of my 132 items were lost/damaged. Approx 70% of my furniture was damaged to varying degrees. In total, they did over $3,500 worth of damage and since their arbitrary policy states that they only cover up to $2500, I am screwed. The movers that gave me my stuff back were very kind and worked hard and were on time. What concerned me was their shock and awe when they saw how much of my stuff was damaged, and how poorly the original movers had prepared my items. They kept saying how this was a bad time for the company when I had moved and things were better. This did not comfort me. Also, apparently Clutter knew things were damaged by them, and though they marked them in the system as damaged, no one bothered to tell me or notify me that they had done this. In addition, the company had agreed to refund me for the 2 items lost up front. They said in an email that this would not expire, so I waited until I received everything back to recoup. Apparently now they said its closed. they did re-open but not first without stating that I got one of the things (which is untrue because the dude didnt bother to open the link or photo to see its a different item) and then they asked again if I was sure I was missing my wine fridge... even though I had already been through that. DO NOT USE THEM. Just careless. The 1 star is because everyone has been nice, but nice doesnt fix broken couches, dressers, shelves......

    James B.

    If all you read is this line; run away (don't walk) from Clutter as quickly as you can. I cannot overestimate how frustrated, annoyed, disappointed, and angry I am with my overall MakeSpace/Clutter experience. After 18 months of storage, every item of furniture I had in storage is damaged beyond repair. Even the movers who returned my items (who only picked up a truck already packed) were embarrassed and angry on my behalf of the clear lack of care and attention given during moving and storage. Their customer service is atrocious and the online/offline experiences are just antagonizing. I was specifically willing to spend more when I signed up because I expected additional care when moving and storing my belongings. The only things that weren't damaged had been packed by myself. Why did I bother storing my stuff 18 months, only to have to toss much of it out and start fresh? I paid for a service that was supposed to save me money, and it ended up costing me thousands and thousands in unnecessary storage and moving fees for items that got thrown out and replaced.

    Charlie, Ahmed, and Jeffrey. Great team!
    Lukas B.

    I've already changed many locations and collaborated with many moving companies, but CLUTTER IS THE BEST! Starting with scheduling to the actual moving appointment, everything was 100%. The people on the phone and the guys who came to the apartment were very professional and friendly. Amir, Charlie, Ahmed, Jeffrey and Dwayne made my relocation easier and faster. Thank you, guys! I will recommend Clutter very highly!

    Tomas and Marquis squad
    Claudia Z.

    Update: just wanted to update this review: I requested the return service and they had to delay some of my items including a mattress that I needed to sleep on, so I would recommend preparing for late returns. Additionally, I was told that they would recalculate and possibly even reduce my storage size/charge if my stuff fit, but this did not happen despite calling to confirm the area I needed multiple times. Slightly disappointed with the above things Clutter is a great storage and I highly recommend this to anyone in University City area looking for a place to store furniture and stuff over the summer if you are not subletting. I scheduled mine for the first time slot and they arrived exactly on time and got straight to work. Clutter takes care of all parking, which is super convenient especially in philadelphia. I also had text notifications and a link to track the location of the crew. Tomas and Marquis were both super helpful and great to work with. The crew, as other reviews state, took great care wrapping everything up etc. and moving everything. They did especially good job with mattresses since they have large bags that serve as mattress covers. I think this is very useful and not something I could do by myself. As for the other aspects, I called clutter several times and their customer service is fantastic, except that every time I called, they always told me that the 5 x 10 unit would be enough to store all my furniture, except day of, when everything was packed, I got upgraded to a 10 x 10. I am a bit upset by this because I had previously called so many times to confirm that a 5 x 10 would be sufficient. Finally, I have yet to have my items delivered, but clutter has told me through customer service phone calls that I can have my items delivered as many times as I want throughout my membership period. Will update this post once i have my items delivered. As for tips to make the process go easier, I would say pile all of your stuff in a clear area so that they can start putting it into boxes, etc. other than that, you really don't have to do any other

    I paid a lot of money to have Clutter pack and store my items. When I retrieved my items from storage, I discovered that everything had been packed in a completely haphazard manner. Cleaning supplies were packed with clothing, kitchen supplies were packed with my bedding and nothing was labelled or organized. In fact, the cleaning supplies were not packed properly and spilled all over some of my clothes (since they were all packed in the same box), completely ruining many of my expensive clothing items. Also, when I opened my boxes, I discovered that several of my fragile items were completely broken. I called Clutter and they were completely unhelpful. They told me to file a claim online, which I did. The items they broke (not including the ruined clothing) amounted to over $500 but Clutter told me the maximum amount that they could compensate me was $50. I would not recommend them at all and wish that I had read the other bad reviews before I had hired them.

    Ryan S.

    I see some of the negative reviews here, but I have had nothing but a stellar experience. The communication was great from the beginning and the crew arrived on time and photographed all items and very securely packed up everything. I have only positive things to say about the company as the service, price, and value proposition here were excellent. Would highly recommend Terrence and Adam

    Kelly T.

    Hate moving? Tired of those unscrupulous moving company. Well Clutter May be for you! I moved my 1600 sq floral and event prop rental studio with Clutter team Theses guys were nothing short of amazing It took 3crews and 3 days ( yeah I know yikes !) Took a picture James and Joel (clutter team) and Bernard ( from maken studios) Clutters Crew did all the heavy lifting and even packed the remainder of my items just as promised. Definitely a great decision choosing them

    Moving day!!
    Latecia C.

    My first time using this company. Movers was nice and some were quiet. My end table was broken in the mist of the move I was highly pissed off: since I bought it like 10 years ago. You must keep your receipts and proof of purchase just in case they damage any of your items. The company will reimburse you. They will reimburse you for much lower of the amount if you don't have proof of purchase. Sucks but facts.

    Thanks guys!!
    Monroe D.

    I can personally say I've moved a lot and this was hands down one of the best decisions I made picking Clutter this time around. I didn't have to lift a finger. Quick, efficient & friendly. Could I mention quick again? I'm upset with myself that I didn't get their names, b the 2 gentleman that helped were so kind. I will definitely use Clutter from now on based if this experience!! Update: I've had a drop off and another pick up since my last review. First: drop off service and warehouse handling is trash. This is the problem. From horrible customer service to broken items. My bed and dresser were both messed up when returned. The people dropping off gave no warning. Tape peeled the paint off my dresser. It was also cracked. Bed frame leg was broken off completely. I'm just wondering does the warehouse just throw our valuables around. If I get another broken item back from the warehouse I'm going viral with just how careless clutter is with who they are hiring to store important items. On a good note the pick up service is amazing!! How is the pick up part sooooo good and the rest sooo bad. Shout out to Mark & Savian for being so kind and awesome. The deserve 5 stars!!! Clutter storage and handling deserves a 1.

    The damage when the blue tape was removed.

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    5 years ago

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    7 months ago

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    11 months ago

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    1 year ago

    Price were fair and they were very efficient. The man that came in to pick up my item were very professional.

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    7 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    Friendly movers and a good price. Kind of took their time and did end up breaking my TV stand. Overall - you get what you pay for.

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    6 years ago

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    Page 1 of 2

    Ask the Community - Clutter

    Review Highlights - Clutter

    2 weeks later Adam and Ari came back with a truck of all my stuff and unloaded it all in my new apartment as requested.

    Mentioned in 2 reviews

    Read more highlights

    Clutter - selfstorage - Updated September 2026

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