I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

Was exploring rental unit options and Robin was very helpful. I am hoping that my experience with…read morethis rental unit continues to be as positive as my initial contact.

Hey, it's a storage place. They push the insurance on you and don't let you use your own lock but…read more otherwise fine and very professionally run.

Average storage place. Nothing fancy. My items were in good shape and they send you texts when your…read morebill is due. This works for me because for some reason I always forget to pay my storage bill! They only need 7 days notice to not be charged for the next month and they have pretty good in and out hours.

I usually go to the Uhaul @28th and Hunting Park Ave. But I went to this one it was not very…read morepleasant. Rude CSR.

Jordan is the GM for this U-haul location. I am a moving helper affiliated with U-Haul, so I go to…read morea lot of Uhaul locations in Philly. When I'm needed to go to this location, I'm lucky that Jordan is there; because when he is, my experience is always a great one. He is very knowledgeable and helpful. He always manages to get me in and out in a relatively short amount of time. You can tell he enjoys what he does. U-Haul needs to give this man a raise, as he is a great asset, not just to this specific location but to the company overall. Thank you for everything you do Jordan!

The worst...there was a water leak that impacted my storage unit and I was never informed. It was…read moredifficult even speaking to anyone. I only gave one star as the hours to access storage unit are reasonable. Otherwise would never recommend.

After only a few months of renting a storage unit my cost went from $31.00 to $101.00. Being told…read moredue to increasing costs but yet are still offering those prices to new customers just to do the same thing to them. Staff is wonderful though

it is clean and secure which is appreciated but in my opinion it should be. The rate raising is…read moreborderline criminal. I started renting for $56 / month in September of 2024 and was up to $177 / month by June of 2025 and I didn't even receive notice that my rate was going up. I did receive notice the first time when they more than doubled my rate 3 months after moving in. My husband was able to call the office and request it get lowered because he was out of work at the time which they did agree to lower to $94. now I do want to note that all those prices do include the insurance you see required to have. I've literally had storage all my life and never have I seen rate hikes like these.

From my first call to my move in, everyone was helpful and professional. The site is clean and very…read moresecure. I highly recommend.

Been here 3 times and there are not carts available. According to others waiting there are only 2…read morefor the whole facility. Also, the app does NOT work to open the doors.

Excessive price increases - horrible customer service .. stay away ... they use any opportunity to…read moretake advantage of you and routinely rude and hang up on you . Surprised they are still in business..

Horrible in all forms. Horrible service, horrible equipment, and not much of a value.read more

Yeah this place is a joke. Get here at 3:30 to pick up the truck and systems are down. Come back…read moreand 4:30 and have to do the mobile pickup. Get to our truck and it's filled with someone else's stuff. Truck next to this truck has human shit in the back. Come back in and then get sent to a different truck which doesn't start. Would not recommend, I can see why they have so many trucks sitting here because I'm sure no one wants to rent them.

I dropped off a packages that was overnight shipping, never left the store, its been in the store…read morein 3 days and they said they have no idea where it is.

My experience was excellent thanks to Miss Tori!…read more All staff were helping customers. I waited on my designated spot. There was a couple at the counter so I waited patiently. Another customer entered the building and Tori greeted him. I wasn't sure if she saw me behind the couple so I stepped around them and said I'm next and she gestured she saw my. When she helped email label to return an Amazon product and pointed to a printer and informed me my label would print there. While I was waiting she helped the man she greeted before assisting me. She scanned his phone and gave her a product. Once she was done my label had printer and she helped me. Tori was polite and courteous. She even explained she greet her customers when they enter and ask what service they needed and that she was going to assist me after her initial inquiry. She didn't have to explain her procedures to assist customers and if made me feel seen and heard. That I sincerely appreciated and with efficacy she took care of the customers all while be patient. This was my first visit to this location and whenever I have needs that can be assisted via UPS I'll definitely return. The store was clean and a bit smaller so prepare for social distancing options. Just a side note. Greetings are kind and professional. Just like Tori greets customers so should the other staff. Calling someone name out without a hello or I'll be right with you seems a bit obtuse. Customer service agents must understand they are agents of service to customer. Thanks Tori hopefully they'll emulate your customer service skill set.