My experience with Award Self Storage was nothing but superb. Rob, Tiffany and Norma were always…read morethere to answer questions or help me figure out the lock! It was always clean and well-kept. Sadly, they were recently bought out by something called MyPlace Storage--the service is nonexistent; not open when they say they are; secure entry gate is broken and remains open; the garage door where you unload and load your belongings is broken and remains up; and, worse, the doors to the hallways leading to all the climate-controlled units are open to anyone and everyone. I will be looking for another storage facility now that Award has left the building ... Not recommended.

While transitioning to my new place, Award Self Storage carefully stored my things into a…read morereasonably priced and sized storage unit. This storage facility was perfect for what I needed for a few months. I rented a climate controlled unit that included storing my cozy couch! Once I removed my things out of the unit, the items were exactly the same. If you rent a climate controlled unit -- you can only go into your storage unit during their business hours. Award Self Storage offers: a truck to move-in (did not use), along with several boxes and 2nd month rent for FREE! The facility sells boxes and such for typical moving needs. They also have carts inside the storage building to assist with moving items. Overall, this establishment did it's job and I had no issues while there. Also, the staff are nice and helpful when needed. Award Self Storage is 20 mins from Philadelphia which was a major plus!

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

Terrible customer service! Women was so rude when I entered, which altered my entire attitude. Her…read morename was Leslie(if it was not its a lighter complected woman, with short blackish hair, I believe afro grade hair, heavy set) She was an older woman. There is another young lady that is similar in features but she was a sweetheart and might of been new because the guy who worked there had to show her some transactions) But this review is of the older nasty individual. If customer service is not for you, PLEASE LEAVE and find a job that you won't be so nasty and rude to the customer(s). I will never recommend this location just because of her nasty, brass, bitter, nasty, aloof personality. This just happened recently like 4/18/2020 and her and a fellow was the only one working. I hope she is not a manager....yikes! I will be complaining further. Somerdale location NEVER AGAIN

Chelsie is an amazing manager and a credit to the business. As I've stated before, customer service…read moreis in short supply and she is crushing it. Professional, friendly, reasonable, and effective! Highly recommend this storage facility just for her great work alone!

One Star. But I wish I can give it ZERO!!!! Bad customer…read moreexperience and worst place to put your storage. They lie from the start. A small space was around $40-ish a month. And when l ask them will the price go up, they said "In 3 to four months we will call you before the price is go up to negotiate the price" And when l asked them how much they will raise the price to, they told me that they can't say and that they will give me a call before the price raises. Well.... They lied. It went from 40 to a $100 real quick. They try to take $98 out without calling me. I call them and they wouldn't pick up. I left a msg and they wouldn't call back. So I cancel it and quickly took my things out of the storage, the same day, before they figure out that l cancel my payment and told my bank to not let them take out. They tried to toss my stuff out. Don't be fooled with their nice customer service in the beginning. They are pirates, hungry greedy, sneaky little bast@ds. Don't listen to any reviews. They all lying. I wish l had read someone review like mines before l signed up. They probably will buy fake reviewers to drown out my reply so people won't see it.

I have now been with Public Storage for over a year at the Voorhees, NJ location. Im not a huge…read morereview person but this has to be said and noticed! Rodney, an amazing and very professional employee at Public storage goes above and beyond!!! I cannot say enough positive things about Rodney! from day 1, since he gave me the tour of the place, has always been extremely knowledgeable and helpful which is much appreciated!! He Always has a warming smile while being greeted and just such a sweet, funny, great guy! ALWAYS asks how I'm doing , super easy to talk to, and that goes a long way especially when I know he is genuinely asking because he cares. By far has been awhile since I've seen/met an employee like Rodney!!!

A holes. You would think the top of the business would have the best prices and service, far from…read moreit. Been stuck with them for years while my personal life is in limbo, with the rent creeping up and up for no reason. This location has issues, from the threshold of the building having a staggered entrance which caused multiple accidents with falling boxes and DAMAGE. To the door holder not working, and condensation or dehumidifier not working resulting in cardboard boxes being damp and caving in. Went with a rival company got twice the space for 1/2 the price! Final kick in the shins was I vacated 3 weeks early from next months rent with NO REFUND, so they get those weeks FREE. Thanks very little Public Storage, Public BEWARE!

Relocation, # via victim of crime; gate remain broken, therebye, allowing "Movers Near Me, llc.,"…read moretry to extort / rob me via illicit lock on storage, that doesn't belong to them! And police were called & lock CUT! Owner (Mike,) takes no responsibility, for broken gate (drawing new customers, Knowing gate doesn't CLOSE,) so ur belongings r/not safe! I first thought it was a scam call, last Sunday @. 1:03 pm " storage is fine, but until / when we get the rest of our money, this lock stays on?" Lorpsmenard-Benson & crew walked / drove up to unit & illicitly placed hacet-lock on storage unit solely belonging to me (senior/elder!)

Friendly, helpful staff lower prices. Well run. Right off…read moreDel Drive and it's clean yeah!

Worst storage unit I have ever had!!! They over charge and when your a month past due they slap you…read morewith over $100 worth of fees and put a lien on it for auction! They do not refund anything and they are ignorant'! Times are tough and people can barely get my with what little money they make and bills! They do not care at all!!!! Would not recommended anyone going here!!!!!