My experience with Award Self Storage was nothing but superb. Rob, Tiffany and Norma were always…read morethere to answer questions or help me figure out the lock! It was always clean and well-kept. Sadly, they were recently bought out by something called MyPlace Storage--the service is nonexistent; not open when they say they are; secure entry gate is broken and remains open; the garage door where you unload and load your belongings is broken and remains up; and, worse, the doors to the hallways leading to all the climate-controlled units are open to anyone and everyone. I will be looking for another storage facility now that Award has left the building ... Not recommended.

While transitioning to my new place, Award Self Storage carefully stored my things into a…read morereasonably priced and sized storage unit. This storage facility was perfect for what I needed for a few months. I rented a climate controlled unit that included storing my cozy couch! Once I removed my things out of the unit, the items were exactly the same. If you rent a climate controlled unit -- you can only go into your storage unit during their business hours. Award Self Storage offers: a truck to move-in (did not use), along with several boxes and 2nd month rent for FREE! The facility sells boxes and such for typical moving needs. They also have carts inside the storage building to assist with moving items. Overall, this establishment did it's job and I had no issues while there. Also, the staff are nice and helpful when needed. Award Self Storage is 20 mins from Philadelphia which was a major plus!

Chelsie is an amazing manager and a credit to the business. As I've stated before, customer service…read moreis in short supply and she is crushing it. Professional, friendly, reasonable, and effective! Highly recommend this storage facility just for her great work alone!

One Star. But I wish I can give it ZERO!!!! Bad customer…read moreexperience and worst place to put your storage. They lie from the start. A small space was around $40-ish a month. And when l ask them will the price go up, they said "In 3 to four months we will call you before the price is go up to negotiate the price" And when l asked them how much they will raise the price to, they told me that they can't say and that they will give me a call before the price raises. Well.... They lied. It went from 40 to a $100 real quick. They try to take $98 out without calling me. I call them and they wouldn't pick up. I left a msg and they wouldn't call back. So I cancel it and quickly took my things out of the storage, the same day, before they figure out that l cancel my payment and told my bank to not let them take out. They tried to toss my stuff out. Don't be fooled with their nice customer service in the beginning. They are pirates, hungry greedy, sneaky little bast@ds. Don't listen to any reviews. They all lying. I wish l had read someone review like mines before l signed up. They probably will buy fake reviewers to drown out my reply so people won't see it.

Super easy to reserve a unit and end rental agreement when I no longer needed it. Clean, well lit…read morearea with cameras so you feel safe loading and unloading your stuff anytime of the day or night. Man in the office was very friendly and helpful!

Relocation, # via victim of crime; gate remain broken, therebye, allowing "Movers Near Me, llc.,"…read moretry to extort / rob me via illicit lock on storage, that doesn't belong to them! And police were called & lock CUT! Owner (Mike,) takes no responsibility, for broken gate (drawing new customers, Knowing gate doesn't CLOSE,) so ur belongings r/not safe! I first thought it was a scam call, last Sunday @. 1:03 pm " storage is fine, but until / when we get the rest of our money, this lock stays on?" Lorpsmenard-Benson & crew walked / drove up to unit & illicitly placed hacet-lock on storage unit solely belonging to me (senior/elder!)

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

Terrible customer service! Women was so rude when I entered, which altered my entire attitude. Her…read morename was Leslie(if it was not its a lighter complected woman, with short blackish hair, I believe afro grade hair, heavy set) She was an older woman. There is another young lady that is similar in features but she was a sweetheart and might of been new because the guy who worked there had to show her some transactions) But this review is of the older nasty individual. If customer service is not for you, PLEASE LEAVE and find a job that you won't be so nasty and rude to the customer(s). I will never recommend this location just because of her nasty, brass, bitter, nasty, aloof personality. This just happened recently like 4/18/2020 and her and a fellow was the only one working. I hope she is not a manager....yikes! I will be complaining further. Somerdale location NEVER AGAIN

We have rented from this location a few times. Never had any problems. Staff really nice. Great…read morewith communication, calls, updates regarding pending rentals etc. Trucks always clean/decent. No issues with mileage charges being adjusted after rental. So far so good. Stress-free location. Keep up the good work!

Great local U-Haul with plenty of rental trucks, vans, towing trailers, and storage units…read more Reasonable prices as well! The staff are friendly & helpful too (not something you see all the time in South Jersey!) The only not so great thing is the fact that they're on the White Horse Pike ...and a LOT of drivers think it's the Indy 500 and drive like bats out of Hell...but that's certainly not U-Haul's fault.

I purchased a unit through a third party site and upon arrival they said my unit was not available…read morebut due to the inconvenience they would honor the price and change the unit number fast forward down the line after the first month they started charging double the price to me, I vacated the unit and then was charged an extra two months from that point, if you call they will tell you a manager will call you back and then you never receive one leading to more expenses having to be paid. The price advertised is a clear bait and switch although understanding prices can change a customer should agree and be notified to this. I had tried to get in contact to address this and was always told a manager would call me back and then never received anything leading to the bill increase. I also received inappropriate commentary upon arrival and should have known at that point, this was from Mr. Brown directly who made comments about my voice asking if I was partying the night before, and made inappropriate commentary suggesting to party alongside. He should be fired for these remarks and his unprofessional services and will proceed with prime storage in request for video surveillance from the incident in an effort to prevent this from happening to new potential clients. The most vital and important part to this is When asked to speak to a supervisor he refused to offer me information pertaining to a name and phone number associated with his higher ups. From start to finish with this place was a headache and I truly recommend finding another place to do business with. They agreed to refund partially after they said they would contact corporate however, I would not provide documentation of the partial refund. I will update if I actually do receive partial refund on this part. UPDATE- ON AUGUST 1ST, 2025 I was advised I would not receive A PARTIAL REFUND HOWEVER HE SAID IT WAS DENIED AGAIN FROM MR.BROWN, AFTER BEING TOLD I WOULD RECEIVE A 300.00 REFUND FROM HIMSELF again requesting to speak to a supervisor and being advised he can not give out that information which is recorded evidence in this matter. If the end all be all of this business is Mr.Brown himself you should take note of his unprofessional nature and inability to provide basic services and fraudulent behavior experienced renting from this facility. He mentioned my google review when calling back today and I believe that is the reason he does not want to issue a refund showing his acts, and nature as a person very revenge and malic behavior at its finest. My original impression I should have followed and not went through with renting a unit from this place. Again save yourself the hidden expenses, and deceit within this company. I also believe a lot of these reviews are false, and they seem to always reference Mr.Brown after a bad review, looks to me like from fake profiles. It is alluring the original price but it will double without any notification. The unprofessionalism is appalling.

I have been renting at the Lindenwold location for just over two years now, since January 14th…read more2021. I had no issue other than the unreasonable price increases up until January 9th 2023. On January 9th I had gone to retrieve something from my unit and when I did I discovered an unfathomable amount of rodent urine and feces all over my belongings!! Mind you for the two years I was renting there I had been to and from my unit numerous times and this was not an issue, the most recent visit to January 9th being late October/ early November 2022. Once I saw the damage I immediately notified the customer service call center and notified Colleen at the front office the following Monday since it was a weekend. I was assured that they were taking the matter seriously and an insurance adjuster would be in touch. I finally got an email from the insurance department a week later. It's worth noting the the adjuster is in the UK so a discussion by phone is next to impossible between the time change, and a normal work schedule. So the adjuster asks that I go to the unit, take pictures of all of the damaged property and research the retail value along with reimbursement value. Going through the unit itself took an entire day, and the following research took about a week and a half to two weeks. Now I want to make it clear this was an entire household worth of property including kitchen ware, clothing, bedding and furniture. The furniture itself included 3 brand new full sized sofas and a brand new armchair that were purchased in August of 2020 and put into storage January 14th, 2021. They were still in pristine condition and this damage has completely voided the warranty from both furniture retailers due to the health hazard of rodent urine. I sent all of the pictures to the adjuster along with a very fair reimbursement price and after a week or two of waiting I finally get a settlement offer of $500!!! I won't put the exact dollar amount of the damages done however it was considerably more than $500!! I have now been going back and fourth with Colleen and customer service for going on four months and have only heard from the DM Archie once about a month ago with the promise of a call back that never came! It has also come to my knowledge that Colleen has personally tampered with the clam by stating to Archie and most likely the insurance company that I had food in my unit that attracted the rodents!! This statement is completely and utterly false as the most that was in my unit in the way of food was an air fryer that had some residue from cooking that had been in that unit since the beginning in January 2021! There was not a rodent problem for two whole years and this girl literally tried to scapegoat! I have also tried to be fair in the way of if they don't want to pay for the reimbursement of the property lost I would settle for a refund of the rent paid up until this point for no reason whatsoever other than to have all of my belongings completely destroyed, not to mention the health hazard it entails! It's also worth mentioning that there was not a single rodent trap on this property until AFTER the complaint was made! While going through my damaged property myself and the people helping me had to wear face masks, rubber gloves, and sterile booties just to handle the items because urine was quite literally dripping off of them! We discovered a rotting rodent carcass in the unit as well. Colleen and prime's solution to this issue was to move me to a different "cheaper" unit DIRECTLY NEXT DOOR to the one I had been renting for two years so they could disinfect the one with the rodent problem. Someone please explain to me how if rodents could access one they can't access the one directly next to it?! Anyway this unit was promised to be given at the starting rate of $119 which it was for the first month, the second month it shot right back up to $259, mind you I was late on my rent so there is a $35 late charge that was also promised to be waved by the call center due to the issue at hand. Why am I still renting there you ask?? Well the day I went through all of the items 99% needed to be disposed of and thrown away, however the large items such as the couches are too large to be tossed away so easily and I am keeping them just in case this has to go further and a physical example is needed. They are too disgusting to attempt to bring into my home and like I said rodents were nesting in them so I cannot move them to another facility. My hope was that prime storage would recognize the injustice done to a customer storing their belongings and do the right thing so this could be settled in a mutual way and we could just go out separate ways. Enjoy these lovely photos (yelp only allows a certain amount of photos so this is just some of the damage)

Cathy (the property manager) provides excellent customer service and responds quickly to any…read morequestions, issues, etc. Really does a great job. However, the issue with this facility is the way it is constructed. It seems to have previously been a public storage facility, as both the entrance to the facility and some of units have very steep slopes. This makes it impossible to get some modern performance cars (which have low ground clearance) into some of the units without incurring damage. I attempted to get both my BMW M2 and Porsche Boxster into my unit and took damage, and ended up having to cancel my unit. Even getting into the facility was a challenge, as I needed to pull the cars into the entrance very slowly. As the facility is on a busy road, thats not always possible. I had not visited the facility for 2.5 months after signing up and requested a refund (which the owner did not agree to). My own fault for not visiting the facility. But once again, you never expect to find significant ground clearance issues at a collector car storage facility. This facility may work if you have an older collector car with better ground clearance, but i'd look at other facilities if you are trying to store a modern car.

I can't recommend this place more. Although I don't have a fancy, rare or collectible car, I was…read moremoving from Philadelphia to NYC for work and needed somewhere to store my car that would be safe, affordable, reliable and not too far if I wanted to get away for the weekend. The whole team at Antique & Classic Cars Storage is top-notch, SUPER friendly, and very committed to their customers. The car storage options in nearby Philly are VERY sketchy, so I was thrilled to come across ACC Storage. 100% recommended for anyone who needs to store their car in a safe, affordable and well-managed facility. Thanks again ACC!!