This place is a ripoff. I got a 10 x10 for around $48. Good initial offer then several months…read morelater it doubled to $93. Fast forward to today, 10/25/25, it's now $191. They are ripoff artists!! This would be illegal. Reporting them to the State and the BBB. You should as well if you had the same issues.

When my niece relocated to Philadelphia, I recommended Extra Space in Collingswood, NJ because of…read moreits new building and modern amenities. Move-in was smooth, but our move-out was unacceptable. I took off work, we rented a truck, and had to coordinate the move within a reserved move-in window at her new building--yet both elevators at Extra Space Storage were out of service. The manager told us we could not use the stairs from the 4th floor due to fire code, leaving us unable to access her belongings. When I asked why tenants weren't notified, I was told the company "cannot send mass emails" and that the lease contains a disclaimer excusing elevator outages and denying access to belongings. This is deeply concerning for a self-storage company. The on-site manager, Rose, was curt and unhelpful with us and others. Her only proposed remedy was a $4 rent credit. She refused to provide district manager contact information, saying only that she would forward my niece's details. The District Manager eventually called, but required my niece to speak from Rose's office phone (excluding me, since I am not on the lease). He was condescending and repeatedly called my adult niece "sweetie." Ultimately, we carried her belongings down four flights of stairs and loaded the truck after battling with rude managers for simple access to our belongings. Extra Space could not have been less accommodating, and I regret referring my family to them.

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

It's right off the highway... a bit confusing to navigate but once you know your location of your…read morelocker, you will be ok. The thing is, the ventilation isn't the best. It's a huge building, units vary. There is only one elevator, so you got to wait for others to load and unload then take your turn. Secondly, the loading dock is small and depending on how small or big your car is, you may or may not fit. Sometimes you have to sit and wait for a trolly U-boat.

Arielle & Kari were the best , professional,warm friendly & helpful with us,glad we gave this place…read morebusiness!

Self-storage doesn't get any better than this. Proprietors Sue and Ray Johnson received a slew of…read moreboxes from a cross-country move via USPS, packed a storage unit for me, then delivered everything to my new place in Philly, all for a ridiculously low price. That would have been enough to get them to my first level of peripatetic sainthood, hands down. But it gets better. A couple of years later, I stored my things at EZ Storage again in preparation for my next cross-country move (again with free pickup, thanks to a sweet student-moving deal). I'd already landed on the west coast when the moving plans changed from driving to shipping. Ray built a pallet, packed my things onto it, and helped with shipping logistics, for a very very nominal charge. Who does that?! Would I still have all my things without Ray and Sue? Probably... but maybe not. Would I be able to think about moving without flinching? Not a chance. Would I have such faith in humanity and the kindness of relative strangers? A resounding no! In short - Ray and Sue are local treasures. I don't think I've ever said that before about anyone, but they deserve it, and then some. I can't recommend EZ Storage highly enough.

Had to use two units to cover my house contents between moves . They were good , quick , clean and…read moreresponsive. The one thing I would change is place the carts at / in every building . It felt like I always needed it when the office was closed and that is where they were stored.

I been with 21 Century since 2015! Ever since Jim left Carmen nd her crew been adding on my bill…read moremaking me pay extra money on my unit! The one guy I call the customer service line to pay my bill every month! I don't never come in the building in Pennsuaken but today I do I come to pay my bill Ms Carmen says you know you have a back balanc! HOW and I pay my bill every month on the phone with customer service! Ms Carmen still can't explain to me why I have an extra balance on my bill! SOMEONE NEEDS TOO LOOK IN TO THIS I KNOW JUST WHO BBC I WILL BE CONTACTING!!!! BRING JIM BACK! YALL NEED TO DO BETTER ON EXPLAINING IT CAUSE IT SEEMS LIKE YALL ARE STEALING MONEY!

I canceled my storage unit, vacated the property, and removed my lock. Despite completing these…read moresteps, I was still charged for the following month. I have made several attempts to resolve this matter by visiting the location and calling the office, but I have been unable to reach anyone in person or by telephone. Due to the lack of response, I filed a complaint with the corporate office.

unprofessional place is full of bed bugs, rats, and water bugs. price will increase in 3 months…read morenot worth it. people living in here. and bathrooms don't work their drains have raw sewage with bugs crawling around in water gates don't work place is never clean. needs l&i

Chelsie is an amazing manager and a credit to the business. As I've stated before, customer service…read moreis in short supply and she is crushing it. Professional, friendly, reasonable, and effective! Highly recommend this storage facility just for her great work alone!

One Star. But I wish I can give it ZERO!!!! Bad customer…read moreexperience and worst place to put your storage. They lie from the start. A small space was around $40-ish a month. And when l ask them will the price go up, they said "In 3 to four months we will call you before the price is go up to negotiate the price" And when l asked them how much they will raise the price to, they told me that they can't say and that they will give me a call before the price raises. Well.... They lied. It went from 40 to a $100 real quick. They try to take $98 out without calling me. I call them and they wouldn't pick up. I left a msg and they wouldn't call back. So I cancel it and quickly took my things out of the storage, the same day, before they figure out that l cancel my payment and told my bank to not let them take out. They tried to toss my stuff out. Don't be fooled with their nice customer service in the beginning. They are pirates, hungry greedy, sneaky little bast@ds. Don't listen to any reviews. They all lying. I wish l had read someone review like mines before l signed up. They probably will buy fake reviewers to drown out my reply so people won't see it.

So rented the space 3 months ago, and now they are doubling the rent. Just so you know what type of…read moreoperation they are.

SInce I came to extra space storage Jocelyn has been very kind and respectful to me. I love her…read morebecause the way she talks to me she is not mean and I love them. They have been taking care of me every time I come to talk to her and I will always love extra space storage while she is with the company.

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

Was exploring rental unit options and Robin was very helpful. I am hoping that my experience with…read morethis rental unit continues to be as positive as my initial contact.