A previous employee put my mother down on the account that my aunt has to call her if a payment was not made before a lock was put onto the unit. The employee Kyle noted that he did not see any note when I asked him about why the lock was placed on the unit when there was no call made. A payment of over $600 was made then at the property but I still wanted to know why so he called Alan the property manager. The property manager basically refused to listen to what I had to say and kept saying they did their job by calling the tenant. But he did say there was a note on there to call my mother which he informed me they did not but still continued by saying they did their job and called the tenant even though he clearly said there was a note in there and he saw it. I kept saying to give me an answer as to why and he and Kyle refused to answer and then Kyle threatened to call the police on me. I then left to go to the shed since it was already paid to remove my items in which I realized I needed it unlocked. Kyle refused to reopen the door for me and did not pick up my calls. My aunt had to then go down there to get him to open the lock. I asked Kyle for corporates phone number in which he gave me a fake number as when I did contact SnapBox customer service they said they do not give out corporate's phone number. Alan called my aunt as we were moving the items out of the unit after Kyle finally unlocked it and he began to yell at my aunt. This was the most unprofessional experience I have ever had and we have been with this place since 2020. This was unprofessional and the way my Family and I were treated was absurd. read more
