RUN!!! Don't even think of doing business with this fly by night place!! The company has held my ex…read morehusband's belongings and refused to let my son collect his father's belongings because they want MY marriage certificate WTF?? They need to refund all the money my son has paid and release the rest of items being held hostage Tony Dollard is the name of who the corporation said is the district manager but they have MO WAY TO CONTACT HIM?!?!?!!!!

I have been a 10+ year customer at Cube Smart at 1820 Frontage Rd Cherry Hill NJ. I have always…read moreappreciated the effort by staff (Valerie) to keep the location safe, clean and maintained. I would and have highly recommend this storage location to anyone. Great job !

My experience with Award Self Storage was nothing but superb. Rob, Tiffany and Norma were always…read morethere to answer questions or help me figure out the lock! It was always clean and well-kept. Sadly, they were recently bought out by something called MyPlace Storage--the service is nonexistent; not open when they say they are; secure entry gate is broken and remains open; the garage door where you unload and load your belongings is broken and remains up; and, worse, the doors to the hallways leading to all the climate-controlled units are open to anyone and everyone. I will be looking for another storage facility now that Award has left the building ... Not recommended.

While transitioning to my new place, Award Self Storage carefully stored my things into a…read morereasonably priced and sized storage unit. This storage facility was perfect for what I needed for a few months. I rented a climate controlled unit that included storing my cozy couch! Once I removed my things out of the unit, the items were exactly the same. If you rent a climate controlled unit -- you can only go into your storage unit during their business hours. Award Self Storage offers: a truck to move-in (did not use), along with several boxes and 2nd month rent for FREE! The facility sells boxes and such for typical moving needs. They also have carts inside the storage building to assist with moving items. Overall, this establishment did it's job and I had no issues while there. Also, the staff are nice and helpful when needed. Award Self Storage is 20 mins from Philadelphia which was a major plus!

Customer service may be good at times but I went in my unit a few days ago and found mouse and rat…read moredroppings all over... It was on the floor and on my stuff.... I had no food or water in this unit... Some of my boxes were knawed on by them also... When I informed them about this problem... They apologized but they told me that my home owners Insurance would take care of my losses if I had any... I'm sorry but they should have been aware of this before it happened... There wasn't any preventatives in place to handle this... They didn't have any traps around that could be seen... My suggestion is to find another storage facility and pass this one by.

Very good help. Gave me as needed access. Kept me in the loop with payments and all inforead more

Gloria and Keith have been excellent to work with always helpful, professional and go the extra…read moremile in service. Over the last 10 years they have made this rental experience easy. Renting the truck, paying my bill, understanding the invoice the customer care is awesome. I would suggest to any of my friends who need storage in South Jersey area these folks will treat you very well. I give them 5 stars out of 5. William Kates

Amazing! The Manager, Yulia and her husband, are absolutely terrific. She is so helpful and…read moreaccommodating. We appreciate the service they provided to make our storage needs stress free. Our conditioned unit was spotless and ready without any issues. The entire complex is spotless. We considered other storage facilities and are thrilled that we chose this one. Highly recommend!

Date I move in had to vacant for fire dept activity. Promo…read morerate was 55/mo and prepaid for 4 months. I understand it was a promo rate. But to go from 55/mo to 128/mo is extreme. Plus there is empty units not making money. You would think they offer the new web rate or in store rate. 55/mo or 85/mo. Best they could approve was 91/mo. Need to review my budget. downsize or move out.

I wrote a prior review that was positive about this facility. That review turned out to be…read moreincorrect due to misrepresentations by the facility management. I signed up for a unit for $33.00 per month in November. There was no disclosure that this was an introductory, limited time, or teaser rate. Extra Space sent a notice doubling the per-month charge in February. Did they increase the rate by 5% - no, 10% - no, 20% - no, 50% - no. They increased it 100%!!! On February 9th, I called Ryan at the phone number listed on the rate increase notice to discuss the rate change. He said that he would look into the rate change. He called me on February 12th when he told me that the rate would remain $33. Based on this conversation, I wrote my earlier review. Guess what - in March, I received a notice increasing the rate by over 71%! I called, questioned the rate increase, and told them about my February conversations with Ryan. The representative first denied that they employed someone named Ryan. In mid-April, a 3/5/26 Yelp review by Monica G. mentioned Ryan's name and referred to him as the manager. Yet Extra Space did not know who Ryan was?) After I told her what I discussed with Ryan, she then said she would have to review them and call me back. She did not. I received a call from a different Extra Space representative. He was abrupt and said the new rate was the new rate. He said to check the local rates. So, in April 2026, I checked this company's website for local rates. The Extra Space Storage location is currently offering the same size unit, with the same features, climate-controlled, elevator access, for $26.00 per month for four months. Nothing on their website indicates that the $26.00 monthly rate is an introductory, limited time, or teaser rate. In my opinion, the way this business treats its customers is abhorrent. When you rent the unit, you must pay an administrative fee of $29.00. You cannot use a padlock on their rental units; instead, you have to buy their lock for $19.95. You then invest your time in putting your goods into the rental unit. After investing both your money and your time, you see a significant rate increase! It reeks of bait-and-switch tactics.

Moving is so very stressful! Especially since I was in between houses and was displaced for almost…read more2 months! I cannot even imagine loading a truck, then unloading it into a storage container just to reload in back into a truck a couple months later to have to unload it again! Sounds like my own personal hell! Door to door made this transition so much easier. Everyone was so helpful and accommodating. The prices were about the same as renting 2 trucks and a storage unit, without the headache. I rented 2 of the containers and fit a ton of stuff in them; two couches, two beds and a ton of other items. Plus, everyone from the customer service reps on the phone to the guy dropping off the containers were dolls. I highly recommend!

Pretty good moving and storage company so far. I have yet to encounter a problem with them. I…read moremoved my stuff within a day to declutter my apartment, and had the stuff was stored off-site the very next day. Although I bought the permit, the way Philadelphians work by tearing the signs down when you have the permission for the parking spots. Fortunately, the driver was all about parking the two pods wherever necessary and that he did. So far so good...will be using them again soon. On a side note, their website works, but it is a bit behind the times. You still need to call in to resolve any issues.

Very professional, great price and wonderful service. We were very happy with the customer service…read moreand scheduling. They were even willing to help with an extra ask while at the house. I highly recommend them and I will be sure to call on them again with future needs. Thank you Joe and Rob!

They moved me on friday.They were quick,extremely organized,they wrapped my tvs,desk,end tables and…read moretied my pictures together.i wouldnt have even thought to wrap all of that!I even got a heads up call for the time frame that I already knew!They were AMAZING!!!!I would definetely recommend them to EVERYONE!!!They were also very nice.Thank you payless!!!

Excellant services .I rented a unit a few years back .Clean and spacious…read more Would use again

HORRIBLE PLACE! Don't rent a moving truck from this place if you like reliable service from…read moreprofessional people. They are a sub-contractor for Budget Truck Rentals. I reserved a 10 foot truck to be picked up at 9am this past Sunday to move to my new condo in Lawrenceville, NJ. The person who rented the truck before me never returned the truck! We waited until noon (when the place closes). We were not able to rent a truck that day because the only other 10 foot truck they had was in the shop. Perfect. So I had to move on Monday, after work, in the rain. To top it off, they were supposed to only hold the amount of the deposit during the time of rental and immediately return the funds upon return of the rental, but they CHARGED my debit card the amount of the deposit ($150). Barry, the ONLY guy who seems to work at this place, claims that Budget Truck Rental now has to write a letter to the bank telling them to put the funds back in my account, which could take up to two weeks. Atrocious!!!