Dirty and poor service: Rodent infestation. This was not surprising after I saw trash and food in units near mine when owners opened their doors. Corridor floors dirty. When I went to file a rodent damage claim, was told the storage policy does not cover pest damage! Also, lights go out after 17 min and you have to go back down the corridor to turn them on if you need more time. Why no motion sensors? Elevator down button broken for at least three weeks and counting. Office often closed during regular hours. Prices go up substantially every six months. Bait and switch with initial pricing. Avoid. read more

Do not store your items here! I stored some furniture and several boxes of clothes and home items for 2.5 months. When I came to get my stuff, I found that my boxes were damaged by rodents, and there were numerous rodent droppings in my storage unit. They chewed through the boxes and my items, and they left droppings everywhere. I had to throw away a lot of my items and throughly inspect and clean my remaining items, which was a monumental chore. When I contacted CubeSmart, they offered no resolution. They said that I would have to go through my insurance to get compensation even though insurance does not cover pest damage, and they refused to refund my rent. This is not a clean place to safely store your items!! read more

Unit flooded, ruining most of the valuable belongings inside. Management didn't take any responsibility, let alone helping to throw out all of the trash, molded mattress, etc. Avoid at all costs read more

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly). So, On Sunday 2/25 when we got into our area, we noticed a pair of our slippers sitting outside of the garage gate to our unit. The lock appeared to still be on the garage door; howevever, when we touched it the entire locking apparatus fell to the floor. We lifted the gate and discovered that we had been robbed! Someone had entered the secure location, climbed on top of the storage units, looked down through the chicken wire (I guess they liked what they saw in ours), cut through the wire on the top, looked through all of our things and ransacked our possessions, unscrewed the locking apparatus from inside the unit, exited through the garage door, jerry-rigged the lock to LOOK like it was intact and walked out with large, expensive and some irreplaceable items. To add insult the injury, there was a single staff person on site (there is usually just one person and the only security is doors/gates that require a code). We immediately notified the staff person who was only able to take pictures and give us a brochure to call for insurance. There was no offer for a free temporary space to house our items until a secure location could be found....not even an offer for free boxes to box the items that had been removed from luggage (that was stolen) and strewn about. We filed a police report, and we will definitely file a claim...which won't cover all that we have lost like personal papers, priceless jewelry, etc. We will also notify the BBB and every outlet that we can find to help others from making the same mistake that we did by using this facility. DO NOT USE THIS FACILITY. read more

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if you need customer service - and you will - then NOPE. just don't. 456 n Chris Columbus in Philly has been thru 3 managers in the 6 mos I stored there and each one was awful. Just now leaving there in Uber where I had to wait outside 8/10 mins in 25 F degree weather because manager was cozy inside but on break so she would not let me wait inside. While this woman is clearly an Ahole CubeSmart must PAY them a decent wage and treat them good which is what I suspect is one of the problems. read more

If you want your unit broken into, and your items stolen and destroyed, this is the place for you! Oh how I wish I had NEVER rented a unit here. I had two units. One day I received a call that one of mine had been broken into, along with many others. They said it could have been a former customer. The person from CubeSmart who called me was not apologetic or helpful at all. Quite the opposite. They said I needed to go over there, make a police report and replace the lock myself. I said I couldn't do that, since I was in another state several hours away. I had to demand that they go into my unit, take a photo and replace the lock, which of course they charged me for despite the break-in being 100% their fault. I had movers move my stuff out of there. They discovered that a desk that was a family heirloom had a broken leg, since the thief likely climbed on that desk to help him get from my unit into someone else's. I also have other missing items, including a flat-screen television and collectibles. Furthermore, I gave the movers the combination to the lock on my other unit. When they arrived, the combination lock was gone and in its place was a lock with a key. The key was at the front desk. How did this happen? Did someone break into that unit too? I'll never know. There are a lot of suspicious things happening at this location. Do yourself a favor and look elsewhere. read more

I want to update my previous review from last month. Today, I had to go back to the facility to update a few things with my lease agreement. Leonard was there to assist me and what a pleasure he is to deal with. Very friendly, helpful and re-assuring! After speaking with him, I left the facility feeling maybe last month's bad experience was just a one-off. Just to be clear, Leonard was not working the day of my bad experience. I only wish he would have been. Anyway, thank you Leonard! Very much appreciated!! read more

Great location, good prices and awesome service. Miles helped me with my storage needs, walked me through the process and really took his time explaining everything. The facility is clean, easily accessible and from what I've seen it's really secure. read more

Love this place. Have used it multiple times for storage. They're very helpful in terms of customer service (Shoutout to Mary, who went above and beyond). They make the whole process of moving stuff into storage seamless with easy access but also keeping it secure. read more

The quickest way to judge a storage facility is to count the branded vans in its parking lot. See colorful VitaminWater, Patron and PopChips vehicles? You've probably found a good one. People in the marketing/promo business store their stuff in these type of DIY facilities and visit them way more often than the average consumer who moves a bunch of old furniture in there and only looks at it once a year. Owners of small stores and Ebay businesses are obviously in evidence, as well. All for good reason. This facility is located in a safe, heavily trafficked location on Callowhill St., and your storage space includes access to the totally fenced parking lot for the duration of your rummage. The storage floors are allegedly climate controlled, but in the depths of this summer's heatwaves, there was no way for that thing to keep up. Sometimes it's hotter than Hades in here, sometimes it's cool and a whole Roy Orbison album is playing over the PA system. Sometimes you can find a person working in the office, sometimes it is inexplicably locked from both sides during normal business hours. All in all, it's not the cheapest, but also not the worst, place to stash your junk. A-OK. read more

CubeSmart Self Storage - Self Storage Near Me - Philadelphia, Pennsylvania

the facility itself at Medlock Bridge Road, John's Creek GA is fine and so are the workers there. I am just disappointed that the price went up 30% in less than 6 months. read more

I rarely come to cubesmart but when I do, I be praying the worker Mary i think it is Lyles for the last name she's awesome.. So professional very helpful & fast definitely can tell she live her job read more

Even though I disagree with the letter "U" in place of "You" in their business name, I can appreciate the fact that they offer easy online payments, a personal access code for entry, and a giant dumpster for boxes. I come here all the time to pick up Yelp schwag and I've never had a problem. I do believe there are humans who work there, but I only saw them when I initially signed up. Otherwise, it's a do it yourself kinda place. Loading dock, clean facilities and plenty of carts to lug your stuff up and down the elevator. Highly recommended over the UHaul facility in South Philly - which is where I first considered storing stuff. read more

This gated storage facility is clean, easy to get in and out of, and not too scary. Well, it's a little scary when the light timer runs out and you get stuck in the dark, but other than that, not too bad. The rental fee for a very small closet is edging ever closer to $100 per month, but I have to say, I'm happy to have a place that isn't my own apartment to store all my schwag. I also hope to one day become friends with the VitaminWater rep. read more

Worst experience ever. DO NOT USE THEM. My rental unit price went up 2 months after I moved in. They offer the ability to pay online, as long as you pay additional fees. They will charge you to use the dumpster. The lights constantly go out. They even sold me a lock that broke... This place is a joke. You should take your valuables elsewhere. read more

This place is awesome! I really don't understand the negative reviews. It is a storage facility, people! To have this much real estate so close to center city at these reasonable prices is a blessing. So what if the lights go off? Walk to the switch and turn it back on. It's an energy saving feature! This place is great for mature adults who know what a storage facility is. read more

We have a 10' x 15' unit on the 5th floor and, after going to the unit on Tuesday, June 21 at 7PM, the elevator (#2) malfunctioned and with large noises and major thunks, it stopped with us in it and we were trapped between the 5th and 4th floor. We used the emergency button and the call center was helpful but hampered by management protocol and they were unable to secure a rescue soon enough for us. After 15 minutes without a resolution coming from Cube Smart we called 911 - very fortunately our cell phones worked. The 4th & Arch Rescue team showed up - 12 firemen and at least 2 fire trucks and they got us out of the elevator car - we had been trapped for 45 long minutes and the rescue was very stressful. Cube Smart didn't contact us at all. When we called and then emailed them for an understanding about the safety of the elevator and an apology they did respond - with no information and a "hope you have a good day!" email. We're extremely unhappy and have no confidence in the safety of the building and elevators. read more

Great service! Jesse was very helpful and showed me around, made sure I understood how to get in and out on my own, and was very helpful in answering absolutely all of my questions. I'm very happy to be storing here. read more

Agree with the previous post...it's storage, not a Steven Starr restaurant. It's clean, easily accessible all the time, easy to get to location, dry and odorless...all good for storage. And as far as the reviews about unfriendly staff- not seeing that one at all! Staff is very cordial. read more

While the facility itself may be clean, the less than helpful staff as well as the hidden and constantly changing fees are disgusting. I also find the security a little bit questionable. Also it's quite strange that their corporate renders themselves helpless against their own employees in office. read more

We had a load of 10 heavy cartons of books to be picked up by our freight carrier. The cartons were too heavy for us to lift. Jesse one of the Cube Smart staff came to the rescue. He put all the cartons on the delivery palette for us. He did the required shrink wrapping as well. We were absolutely stunned by his great attitude and competence. We didn't even ask him to help because we thought the driver of the moving company would do the task. He graciously refused a gratuity and said it was company policy not to accept tips. Thank you so much Jesse. You really saved the day for us! read more

I have been using Cubesmart for about 5 years now. I recommend for anyone needing a convenient storage facility. I just down sized my space and the transition was very efficient. They moved me right around the corner. Mike, the office manager was very helpful and made the switch a breeze. The units are temp controlled. Highly recommend. read more

The new staff are so unfriendly and less helpful than the old staff. I don't understand why they got rid of everyone. I'm miss the customer service. read more

Cubesmart at Callowhill, Philadelphia is crazy expensive. I suggest looking elsewhere. That is now what I am beginning to do. Service there is non-responsive as well. read more

We were not happy with the place at all. They had a lot of hidden fees that they didn't tell you about. A security fee is required even though the facility is supposed to be safe - how does that make sense? Also, it was supposed to be temperature controlled but the room has an open ceiling anyway with some wires or something running across the top. He never told us how to "control" the temperature in the room. Also, we had to buy a lock. So I rented a 5x5x8 room (pretty much the smallest unit possible) that was temperature controlled, and even with 10% off plus half off first month I was told in the e-mail I would only have to pay $65.20 at move-in. When we actually moved in, all the hidden fees ended up making $100 due at move-in. - which by the way they didn't tell you until you were signing the paperwork. It was just ridiculous. This place is a rip-off. read more

I just wanted to make it clear that this is a review of the local site, not the national organization. Good points: Clean. As far as I could tell, no homeless people living in the units, which is unfortunatley more common than you think. In a relatively safe part of town. Bad points: TOO EXPENSIVE (don't be fooled by the price guarantee). I was irritated at myself for not planning earlier and finding some place cheaper. On moving in my access code failed to work (even though I'd checked it at lease signing) and there was no one at the desk so I had to wait for someone to return. The person behind me's access code also failed to work so it wasn't just me--it's lucky that it didn't happen after hours or we'd really have been screwed The lease says if you already have renter's/homeowner's insurance you do not need to pay their extra insurance, but I was told to bring proof later to get the charge taken off. A clear ploy to get people to give up and accept the extra fee, so I was determined not to be tricked and arranged the extra paperwork. But when I was ready to give said proof then I was told that was never the arrangement? In a less than polite tone too? Sketchy. The kind of BS not worth puttting up with when you pay so much. read more

While the location is great and it's easy to get in and out, the actual facility is horrible in the "security" section. I have had a unit there for over 2 years and have suffered through two vehicle break-ins (broken windows and theft), as well as a complete looting of my storage unit. If you care about your belongings, do not store your stuff here. read more

Very pleasant experience. Knowledgeable and conscientious employees. They took care to let me know about the details of renting storage, took the time to show me the unit, and let me practice using my entry code. The facility is clean and well lit with lots of space for parking. read more

Cube smart has the most professional and helpful employees I have ever encountered. My brother used this facility for years and told me about it . It is clean , well lit , and good prices . Would highly recommend read more

I had a great experience booking a storage unit and moving my stuff in. The morning of my move-in, I thought my stuff wouldn't fit into the size I had reserved, so I called and asked to switch sizes. Tina said they would be happy to switch me but recommended that I take a look at the unit after arriving - and she was right, all my stuff easily fit. I appreciated that she didn't just encourage me to take the bigger unit, which would have cost a lot more. The place looks clean and well-maintained. It's easy to come and go as you please since they give you a unique access code. There are also flat bed carts to make loading your stuff easier. I saw lots of vendors using it it for their delivery men to pick up products (e.g., Vitamin Water, Old Dominion Distributors, KIND bars), which I think is a good sign that the place is reliable and clean. read more

Mike, the general manager, is extremely helpful. The price is good, we have a unit that is the perfect size and wasn't talked into something too big or small. Like that there is a free truck available for use during the first month. read more

Customer Service from Tina was extremely helpful. I needed a storage unit last minute and knew nothing about them - she was extremely patient with my questions and knowledgable. She didn't try to push selling me unit or a larger one. Already referred friends to them who also are renting unit from them. Easy move in and out - spent an entire Saturday from 8a-9pm moving my stuff - every time I went I always had a cart available and no problems with moving everything in. Highly recommend. read more

After having a terrible experience with another storage place near Center City, I called CubeSmart. Their central telephone people were very helpful and set up a reservation for me. Shortly thereafter, the manager of the location called to answer any questions I had and was very accommodating about holding the reservation until a time that was convenient for met to come in. The set up process in the office was quick and efficient. Everyone involved in the process was pleasant and helpful. read more

everyone at cubesmart was helpful and courteous and made sure i got the unit that fit my needs. there are so many configurations and variables that i really needed and appreciated their help. nancy h. read more

Michael and the staff at CubeSmart made it easy to rent a unit. The units themselves are clean, safe, and easy for renters to access. Absolutely no hassles. read more

Office staff is great...generally easy to load and unload...more pricey but it's worth it.

Very pleased with the service level and responses with Cube Smart. The Philadelphia location is very clean, and very secure. I would definitely recommend them. read more

We used cubesmart for college storage. It is very clean and the staff is wonderful. It was convenient to University City and they had a truck available for move in. There are plenty of dollies to assist you. We will definitely use them again!! read more