This review started out very differently . My experience when locksmith arrived in the evening, started out ok and everything went well, until the last door. The locksmith and I had a major disagreement as to whether she would get paid for that door, as it would not close. It was late and after a lot of talking, she finally managed to fix it and close the door. I was very upset. The company followed up with me right away. They explained that the wrong person was sent and they refunded me for the work of the door in question (all the other doors worked great) and even offered to check out the door frame at no charge. Amazing customer service! They turned me into a loyal customer. read more

Mr. LOCKSMITH DC - One of deadbolts she installed. The other 4 seem to be working ok. - Keys & Locksmiths Near Me - Washington, DC, District of Columbia

Lee was super professional and arrived right on time when I locked myself out of the house. He also threw in some free advice about another lock issue I was having. read more

Thanks to Lee for doing a great job replacing and rekeying our locks

Really helpful in the moment on site help, life savers. Got me into my truck really quickly

I called "Mr. Locksmith DC" based on the reviews. Their technician showed up in an hour. This was not an emergency situation, but I appreciated them coming right away. The technician put in a new lock, which he provided. The Company made it a point to follow up with me later about my experience and were very good about remediating some concerns that I had. read more

We needed our locks rekeyed around 5:30 pm on a Saturday evening. We called Mr. Locksmith and someone was at our house within 20 minutes and the work took about 20 minutes. We needed two doors rekeyed, and each had a deadbolt and a knob lock (so 4 locks total). Our technician told us that he could get us an estimate once he saw the locks, and the final cost was over $550. We had the same locks rekeyed previously by for $240, so the after-hours and same day service charge was significant. Wouldn't deter us from using them again, just wanted to be transparent about pricing for other Yelpers. Great service, friendly and knowledgeable technicians. We appreciated the quick turnaround. read more

I called this morning around 10am and Lee was at my door within 2 hours. He was very polite and changed my lock very quickly. I would highly recommend using this company. The one thing I would say is to ask for the cost up front. The man on the phone said to change a lock starts at $75, but it cost me $265 after the lock, service, taxes etc. read more

Yaniv came to install a new electronic keypad at my condo building and he did an excellent job. He was very responsive and helpful throughout the whole process. Prior to the appointment, he took the time to get on the phone with me to talk through what we were looking for and provided recommendations on some of the best locks to order. During the installation he was very attentive, and even helped make sure I was able to get the desired codes installed on the keypad. I will definitely recommend Yaniv to anyone who is looking for a locksmith. read more

Requested a quote from Yelp and we got an appointment 2 days later. Re-keyed 3 locks in under 30 minutes. Would highly recommend

So I recently had cause to procure the services of a locksmith and reached out to Mr Locksmith as they had told me they were under new management. I had some awful tenants move out of a rental property and we needed to change the locks. I contacted Mr locksmith and Ron was at the place in an hour. He had to rekey 7 cylinders and it took an hour. The pricing was much more reasonable and he worked diligently and thoroughly. He cleaned up as he worked and left nothing behind I am convinced that the new management of Mr Locksmith has made this a great first rum to deal with and will be my locksmith moving forward read more

I originally gave a lower review because the actual price was significantly higher than reasonable for non-emergency work and we were never given a quote or told it would be higher before the technician started. Lee followed up when I left a negative review and offered to refund more than half of what we paid, which brought the price for everything to a reasonable rate. I really appreciated Lee taking the time to follow up. I was impressed by that customer service (although note that I emailed before leaving a Yelp review and got no response until I left a negative review). In the end, I would use them again, given the eventual customer service, but I would be careful to get a quote and make sure I understood everything before letting them begin. read more

If you're booking with Mr. Locksmith, request Lee. He is friendly, professional and extremely knowledgeable. Lee helped us replace the locks on five doors in our home. One of our doors had a less than ideal set up. We were contemplating replacing the entire door, but Lee was able to come up with a lock replacement that worked saving us hundreds of dollars. On top of all that, he was so friendly with my very happy dog. He has a pit bull of his own which you should ask him about!. We needed our locks replaced in the midst of the COVID-19 pandemic. It is a scary time to invite someone into your home, but Lee put us right at ease. He wore a mask and gloves. He also kept six feet distance while answering all of our questions. You can't go wrong if you book and request Lee. read more

This was fast and efficient service. I really appreciated that the technician came wearing a mask. However I feel that they need to be more transparent regarding pricing. I called and asked for an estimate and was quoted $45-75 and then $29 fee for the tech to come out. I was then charged $160 which supposedly included the $30 discount I purchased on Yelp. This was a simple lock and it took the tech 5 minutes to complete the job. The receipt I received was also not itemized. ETA: I initially gave a 3 star review. However I do appreciate Leo the business owner reaching out to me directly to try and clear up this misunderstanding. In the end I was charged a fee much closer to the original quote. I truly hope they do address this discrepancy between quotes versus actual charges for future customers. read more

I moved into a new place and wanted to have the locks changed on four doors plus a gate. Leo came out on the same day and was able to replace all of the locks, including for the gate which I did not have a key for. He was very friendly and quick which I also appreciate. read more

Mr. Locksmith was very expensive to replace the locks, but ultimately got the job done.

Fast, friendly, and efficient. Showed up exactly when they said they would and immediately got to work.

I originally gave a lower review because the actual price was about 2.5 x the estimate they gave me. But the owner followed up when I left a negative review and offered to refund some of the money. I originally had sticker shock when the worker (Eske--really great) told me it would be $229 because a) it was a metal door and therefore very hard to get the door open without drilling the lock (which was true--he was sweating after trying like 10 times!), and b) because it was 11:30 on a Saturday night. I thought the could have given me an estimate that was closer to the actual amount by asking what kind of door I had and explaining their pricing beforehand, but the owner explained that the person who gave me the estimate ($98) was new and didn't know the right questions to ask. I was upset about the difference between the estimate and the actual price, but the owner followed up and refunded me a good chunk of that to what I thought was a fairer price. I really appreciate that follow up. So, in the end, while I still feel that the pricing is a bit high, they definitely work to earn it with their impeccable customer service. read more

I called the number on the website on last Friday, Feb. 4th and asked for a price to change a lock on a door. I told them I was in a condo and they told me the price was $49 for the service fee and $75 for each lock. I have 2 ( a deadbolt & a doorknob lock). I asked twice and was told this was the price. When the guy arrived here, he quoted me $189 PER LOCK! When I told him the price I was quoted, he said that it was starting at $75. When I asked him what did the $75 lock look like, he explained that it would have been $75 if I had BOUGHT my OWN lock and have them install it. I wish they would have told me that because I could have gone up the street to LOWE's and bought the same one he charged me $378 for less than $100. I needed it done so I let him do the work, but the dispatch should do better to expain their pricing. For this reason, I would not recommend or use them again. read more

9/15/17 - Update:I was able to speak with the owner regarding my experience. I was very appreciative of him following up with me to address my concerns. He provide great customer service and was willing to go above and beyond to lower the price. Although I decided not to get the locks at this time, he still was gracious enough to be willing to refund me the service fee. Great customer service is hard to come across these days. So with that being said, give these guys a try! And if you should have any issues, the owner will be prompt to quickly resolve any issues. 9/5/17 - Unreasonable prices. And I was charged a $30 service fee just for the guy to come out which this fee was not disclosed to me prior to him coming. I would not recommend read more

I had a very unfortunate experience with this service. I called and was given a quote for a lockout, understanding that the quote given was for a simple lock (which I was told by a later locksmith, mine was). When the technician arrived (I believe he was external), he proceeded to give me a quote that was close to 200% of the initial one given. I understand that a quote may change, but this seemed unnaceptable. When I said this, he essentially started to bargain with me, seeing what I would pay, even showing me a message from the employer telling him to "try to get x$ from me". In the end they offered significantly higher than the quote, but below what he had initially wanted (for the exact same service). Had I been told this value when he arrived, I would have been willing to pay, but it felt absurd to have been bargained with and overcharged in such a manner. In the end I called another locksmith. Not only did they give a firm value (not just a random quote), but it also ended up being cheaper than what these guys wanted. Unless you want to be stuck bargaining back and forth with a technician trying to massivelt overcharge you, I highly reccomend you stay away from this business. read more

Arranged to meet someone to install a new lock. No one ever showed up. I called again and was told someone would be there. Then I never heard from them again. Not reliable... hired someone else read more

Lee came within 5 minutes and had the door opened in 2minutes! No damage done! Great job!

I hired Mr. Locksmith after a contractor I had hired to do the job failed to complete it. It turned out it was a more complicated job, but Mr. Locksmith took the challenge and didn't quit until it was successfully completed. I really appreciated his persistence. Would hire them again. read more

Lee came within 15 minutes to help me because I got locked out. Was very professional and helped me get into the building promptly. He was very friendly and thoughtful, doing it as fast as possible given how cold it was outside that day. Can't recommend him highly enough! Definitely will call him again for future locksmith needs. read more

I requested for a locksmith to come to my home and change the locks on my doors. We scheduled a time and and was 30 minutes early which was great. ESKE was very professional and explained every step throughout the process. The prices were very reasonable and I would highly recommend this company for services. Thanks for your help! read more

Lee did a great job installing multiple locks on my new condo! Really appreciate the hard work.

DO NOT USE THESE PEOPLE! It's a bait and switch game. Terrible company! I was quoted $29 service fee plus parts. When the tech came out after waiting an hour, he told me it would be $340. No parts were replaced. He only opened my door to my condo that took him all but 10 minutes. I felt I had no other option. I couldn't wait another hour for someone else. When I asked why so much, he said I need to pay for my equipment. I'm using my equipment. He did not use any fancy high-tech equipment. This is outrageous! OVER 1000 percent markup at the door from the quote over the phone. read more

Came same day to help us make a very old, unusable exterior lock usable again, re-keying it to get that done. Reasonable rates and very responsive and expert. Highly recommended. read more

Lee was was early to the appointment and was professional and courteous throughout. Excellent first rate service. He was knowledgeable and technically proficient. In addition, he was up front honest and gave his professional opinion on what we need and why. I will mr locksmith dc exclusively going forward. Thank you! read more

I called them at 12:11pm to unlock an office door and replace a broken lock and they had arrived and completed the entire job by 1:20pm. I was amazed how quick the communication and service was. Very easy to work with - highly recommend! read more

Let me tell you...Jacob is the man. He showed up and showed out. I won't even begin to get into the issues that happened with the doors needing new locks but the biggest problem was that I was told I had the key to all locks but it actually was only to the front door. Jacob let me know that this will require a lot more work but he wouldn't hit me hard with the additional costs. He was fair upfront and honest throughout the process. I would go back to him for any locksmith needs. Great guy great work! read more

Lee at Mr Locksmith DC was fantastic. In addition to scheduling us immediately (despite the holiday request), he provided reasonable pricing and quick service. We will definitely call again and ask for Lee if we have future needs. read more

Came out in less than an hour. Was super flexible in trying to use our locks. Very helpful!

Terrible service.... don't ever use them! I had locked my keys in my car, they said they would be there in 25 minutes, the cost $29 Well they arrived an hour and twenty minutes later, I'm in the freezing cold. Now the guys tells me it's $29 for the service fee and $150 to unlock my car Not wanting to pay this ridiculous amount of money and feeling like it was such a "scam" I told them to go! I wold figure out something else. Driver got in his car, then came back said he could do it for $30 Told him fine, he only brought two tools, both of which he didn't really know how to use. In the end I opened the car with one of his tools, tossed him the $30 and left this horrible experience read more

Jacob was amazing! He lived up to all his great reviews in here. He is courteous, polite, on-time (actually he showed up in 3 minutes after I called! I was still on the Yelp website!) And he was talented and kind. The Best Locksmith Ever!! So glad I found him. Amy read more

Ronald was excellent! When I called the company and they sent the order out, he contacted me and began working with me to resolve my issue from the first call. He was professional, knowledgeable, and willing to work around my schedule to get the job done. When he arrived, he had a mask on and used gloves to complete the job. He was quick and cleaned up after, leaving the space spotless. This was the fastest, lock change I've had since I bought my house. I wish I had known about this company before this issue. Now that I do, I will use them in the future and recommend them to others. read more

Great service! Very efficient and professional! Showed up on time and was able to give me a quote and perform the work on the same day. Price is great as well. read more

I contacted Mr. Locksmith one day prior and was able to get a next day appointment. The rates that were quoted were reasonable compared to other area locksmiths. Ron was my technician and he contacted me to confirm my appointment time and sent text updates as he made his way to my appointment. The rekey was done quickly and I appreciated the above and beyond service that Ron provided. Highly recommend this company. read more

Yaniv Goldsmith came right away and was a stellar locksmith. The job was complicated yet he was positive and was a great guy overall. Will recommend for sure in the entire dmv. read more

Jacob did a great job, worked really quickly, and gave me a discount! Very, very pleased with the service and would use again.