This review reflects only my personal experience and opinion regarding my interaction with one National Key & Lock technician on July 1 and July 2, 2026. It is not a review of National Key & Lock as a company or of any other employee. July 1, 2026 I had a scheduled appointment with a National Key & Lock technician through my American Home Shield/Frontdoor home warranty plan to have rekey service performed on my home. Before the appointment, I received written information from American Home Shield explaining that the rekey service included: * Rekey up to 6 keyholes * Provide 4 identical copies of new keys * Each key will work on each keyhole that has been rekeyed * Test the new keys to ensure functionality Based on that information, I understood that the rekey service included four identical copies of new keys. When the technician arrived, he asked how many doors needed rekey service. I told him there were three and showed him two of the doors, explaining that the third door was located in my basement. The technician then asked for my keys. I went upstairs and brought down my original house keys on a keychain. When I asked why he needed them, he told me he was going to copy them. I explained that I had requested rekey service through my American Home Shield/Frontdoor home warranty plan. The technician then told me I would have to pay $15.00 for each new key. I explained that this did not match the written information I had received from American Home Shield and that I was requesting only the rekey service included in my coverage. To avoid any misunderstanding, I contacted American Home Shield before authorizing any work. During our conversation, the technician stated that this was "between him and me, not them." I requested a callback from American Home Shield so I could verify my coverage before proceeding. Throughout our discussion, I repeatedly explained that I was requesting only the rekey service included in my American Home Shield coverage and was not requesting any additional keys or services. The technician then left my home without performing any work. As he walked toward his vehicle, I asked, "Are you leaving?" At approximately 4:01 p.m., I photographed the technician as he left my property and entered his vehicle. During our entire conversation, my nephew was seated in my dining room and heard the discussion, including the conversation regarding the proposed $15.00 charge for each new key. July 2, 2026 The following day, I received a call from an American Home Shield supervisor. I was informed that the technician had reported completing the rekeying of two of my doors and that the third door could not be rekeyed because there was no key. Based on my personal knowledge, no work was performed on any of my doors, and none of my locks were rekeyed. American Home Shield advised me that another locksmith would be assigned to complete the rekey service at my home. Had I not reviewed the written information provided by American Home Shield before the appointment, I may have believed that I was required to pay an additional $15.00 for each new key. Because I reviewed my coverage beforehand, I understood what my American Home Shield plan stated was included in the rekey service. This review reflects only my personal experience with one National Key & Lock technician on July 1 and July 2, 2026. Other customers may have different experiences. read more

National Lock & Key - Keys & Locksmiths Near Me

I requested rekeying last night and got an immediate response that fit my schedule the next day. The gentleman who performed the services was very nice, explained a few options and had it rekeyed in a matter of a few minutes. Would recommend them for any locksmith services you may need. read more

Quick response, good price and easy to work with. Would recommend and hire again! Thanks!

Needed to have an additional key made for my vehicle as I only had one key fob. It's a Fiat, which not many locksmiths could copy. The National Lock & Key team saved me a trip to the dealership. Their staff was very responsive to my initial questions and follow-up communications. Scheduling the appointment was quick and easy. Tech was a bit late, but I was made aware of this well in advance. Service was done quickly and pricing was great. I appreciate the service received and would use them again in the future. I highly recommend. read more

I had another incident that I needed help with and I thought I would reuse them. My phone sends unknown numbers to spam and so I was missing the dispatchers call. When I called back the dispatcher was extremely rude. I locked myself out on my way to my grandmas calling hours. You need better customer service because you never know what people are dealing with. The dispatcher is the first line of contact and being rude and yelling at a customer should never be how people are treated. Retrain your staff. read more

While they came quickly and reprogrammed my key for $200, they also broke the rearview mirror in my car. Tech tried fixing it with tape which lasted less than a day. It took me reaching out for them to respond in any way and all I got was a "sorry" and that they would send the same tech who broke my mirror in the first place to glue it on. Would not recommend. Update after their message: The tech broke my mirror, blamed it on the car, tried a haphazard fix and there was no response from the company until I reached out. I could've understood if the tech went to get the proper glue and fix it right then but both him and your company played it off like it was no big deal. So no, I don't believe this is unfair. read more

National Lock & Key - Locksmith broke my rear view mirror, tried to glue it back on and told me it would be fine. Literally lasted less than a day. - Keys & Locksmiths Near Me

Fair price. Quick and friendly service. Came on time, cut keys, and programmed fobs in under 30 minutes.

Quick response and quick work. Did exactly as I needed and reasonable prices. They cut and programmed new Ford key fob. I would absolutely use them again. read more

We just moved into a newly constructed place and needed our front and back locks rekeyed. I requested a quote on Yelp and heard back within the hour from at least four companies including National Lock and Key. I sent them images of each lock and was surprised when they offered me a $99 Yelp special. I spoke with two other companies who quoted me around $180 and $200 and, after sharing that a "competitor" quoted me $99, they expressed concern that they would pull a bait and switch and charge me more. When your security is in someone else's hands, are to really going to send them away because they up the price? The locksmith came and after looking at my locks, said the cost would be $174. Something about the front lock not being a brand that could be rekeyed. Idk - I'm sure I'm not articulating the reason well but I was mostly annoyed that the bait & switch prophecy came true. At the end of the day, I'm glad I went ahead with it because I appreciate the security and think the locksmith did a good job. But maybe they shouldn't be giving quotes based on images if there's even a chance the job could end up costing more. read more

Best locksmith in Northern Virginia. Best prices, best service, most capable, and fastest response. Even came to my house for no charge and programmed car keys for fifteen dollars cheaper (per key) than the next closest quote (and that quote is at their shop). For whatever karmic reason, I've needed locksmiths about five times in the past five years. This is the first time I came out of the deal feeling like I got a fair shake and not screwed. read more

I have a 2019 Subaru Forester and after two battery replacements my key fob was still acting up and setting the alarm off constantly. I called a dealership and they wouldn't give me a solid price quote, just a price range. I found National Lock & Key on Yelp through the Projects Workspace and requested a quote for a new programmed smart key fob. Amber from National Lock & Key responded promptly with an exact price quote and an appointment time as soon as the next morning. This price was half of what the dealership wanted and they come to you! I confirmed an appointment later that week and was given a time window and a confirmation. The day of the appointment Amber reached back out with an exact time to expect the technician. Andre was my locksmith and called when he arrived. He was extremely professional and knowledgeable. He programmed the new smart fob and cut the new emergency key. He tested both the old and new keys several times, and made sure I tested the new key as well. The whole process took around 15 minutes and was so smooth! Payment was done on credit card and I immediately received an invoice receipt by email. I really recommend this service if you need a new smart key programmed, way better than dealing with upselling and long waits at the dealership. read more

National Lock & Key - Mobile locksmith comes to you! - Keys & Locksmiths Near Me

Prompt appointment and response. We used this contractor for car key programming. Be careful if you are not purchasing the fob directly from this vendor. We mistakenly bought a wrong fob, and they tried to program it without verifying it first. When it didn't work, they still charged us a $130($30 programming fee included) service fee. We ended up purchasing a correct fob online and took it to the dealer for programming. If you already have the fob, this option was much safer, as the dealer does not charge a service fee if the fob doesn't work. read more

We moved into a new house, and National Lock & Key provided prompt and excellent lock re-key service with no hidden fees.

The customer service and responsiveness at National Lock & Key is unlike any I have experienced before. Combine that with their fair pricing and 90-day guarantee, and our family will be using them exclusively as our locksmiths going forward. HIGHLY RECOMMEND. read more

Came out the next day and rekeyed both locks. Also honored Yelp promotion! Would possibly use them again to install a Ring security system.

Very reasonable pricing for a 2003 Toyota key duplication. Promptly arrived at my house during the window provided. Technician was very professional and quick. Only 4 stars due to the poor communication. I received one word responses and it was frustrating to get and receive information. A little rude. I was going to go with another locksmith which was $50 more, just because of the interaction I had online/text. However National Lock & Key was able to come sooner, so I went ahead with using their services. Please get another person to be in charge of communication to customers. Someone friendlier, wish more people skills. Thank you for everything else, the technician, the pricing, the promptness of the whole job. read more

We used this company to re-key some office locks. They were quick to respond and with a competitive price. They were able to come right out and do the work for us and their technician was fast and efficient. He also communicated with us every step of the process. A++++ read more

Professional, courteous, prompt service, addressed all our lock concerns on our residential property. Andre Fernandez was fantastic!.

My mom had lost her key for her old 2006 Lincoln Town Car. For any vehicle over 10 years old, the Lincoln dealership doesn't make key copies. National Lock & Key came through for us and made a new key for us. Maya was awesome and worked like a trooper even with the old vehicle, the dead battery, and the heat. Would definitely recommend them and give top marks to Maya for her problem-solving skills and customer service. read more

They responded fast and was able to change our locks fast. They offer great value for the services we requested

Great experience getting my car key fob duplicated! The price was the lowest out of locksmiths I received quotes from. It was very easy to schedule an appointment for the next day. They were very quick to respond, communicative, and showed up exactly on time. The key works perfectly. I would highly recommend! read more

Service was great. Andre came on time and duplicated my chip car key in about 20 minutes for the price quoted, which was far lower and faster than having a dealer do the same thing. Couldn't have been more straightforward and quick. I'd use this company again. read more

Fantastic customer service. My realtor recommended National Lock and key and they definitely went above and beyond. Straightened out my old door and installed nee locks with the upmost attention to detail. Highly recommed. read more

National Lock & Key - Schlage lock finished - Keys & Locksmiths Near Me

I called National Lock & Key because my key fob to my car stopped working and a new battery didn't fix it. I tried reprogramming it per several websites but that didn't work either. National Lock & Key was able to come to my house the same day and fix the problem in less than an hour. Very reliable and friendly personnel. I would definitely call them again. read more

Good communications throughout the quotation process. Showed up on time and did a great job with the work. Very happy w/ the overall service. Thanks! read more

Just called and got the words out "i would like to schedule or request a quote..." and the person said "no" and hung up. I don't recommend wasting your time with people like this. read more

They got me out of a jam on my time frame twice. Coming back from the airport the last thing ya wanna do is lose your key, these guys had me back on the road in no time both times. I unfortunately lost my keys twice and the same guy showed up dead on, didn't make fun of me too bad, was personable, and reliable. They're definitely a recommendable company in my eyes! read more

Our toddler locked us out of our study room and we didnt have a key to unlock it. We used Yelp to request for quotes..these guys responded right away (literally, in minutes) and came in cheaper then all the rest AND communicated super well across the board (scheduling, billing, etc) The locksmith came at said time and the work was done perfectly. He unlocked the door and made us new keys. I definitely recommend these guys 100%! read more

I had lost the last key to my car, and after attempts with several other locksmiths, Andre was the right guy for the task! Very hard hard-working professional who took the time and effort necessary to get the job done and at a great price. I will be recommending him and National Lock & Key to all my friends! read more

EXCELLENT! They were able to come and changed the pins in our lock. Super responsive, very helpful. Thanks National Lock and Key!

Fantastic service! Very quick and responsive! Would definitely recommend to anybody who has moved into a new house and needs new locks!

I had three locks changed. The locksmith was friendly, quick, and efficient. I was able to get all my questions answered and have service performed a day after calling. read more

We reached out to a few companies this morning via yelp and National Lock and Key responded quickly with a comprehensive and easily understood pricing structure. The technician who came out was great. Would absolutely use them again! read more

At settlement for my new condo, the title company handed me a ziploc bag with 45 keys in it, all unlabeled. This is not an exaggeration. After a lot of trial-and-error, I found that a couple of them weren't even for active locks. I learned that I needed to have four separate keys for the locks on the shared front and back door. The bulky jingle on my keychain made me resemble a janitor with a side hustle valet parking. Enter National Lock & Key. Had a great experience when taking advantage of the re-keying special they're running--four re-keys for $149. I went from four keys for these two doors, down to one. It is a life-changer with no more fumbling trying to figure out key roulette every time I come home. Can't say enough good things about Alex I. While he came out later for the appointment than I had planned (the dispatch team didn't relay the right time), he was thorough, flexible, and creative when thinking through a few ideas to minimize the number of keys needed, and made several suggestions for future considerations with smart lock options. He's great! read more

Amazing company and outstanding customer service! They responded promptly to me on a Sunday afternoon (which I totally didn't expect) and they had a locksmith out to my place on Monday AM. The price was reasonable and the locksmith was prompt and courteous and professional. I would absolutely go with this company again. read more

I unfortunately had a negative experience with this company. I felt that they were trying to up-charge me for each thing. They charged me to install a smart lock but once it was installed they told me it was broken and wouldn't work. They still charged me for the installation. They also told me the other locks I bought couldn't be installed even though they could, so I was stuck purchasing materials from them and have doorknobs that don't match. read more

came to my house to change two Mul-T locks. quoted me a very reasonable price, came out quick, and price was as quoted. no funny business, no upsell, just great work from a great locksmith read more

Great service, affordable, and excellent customer service! Our new home was in need of new locks and keys, National lock and Key gave us a quote, show up on time, and did professional work. 100% recommended. read more

Contacted them a few days ago and gave me a great price to cut and program two car keys. Met at a agreed upon location and was fast and effective. Technician was professional and early (I was late...sorry) Thank you and will refer you guys should anyone I know needs a locksmith. read more

Made appointment to have locks changed in house. Alex was prompt, punctual, and very personable. Fantastic work, highly recommended!