Easy to communicate with and did high quality work for a unique job (affixing a lock to a communal refrigerator).

They did a great job by opening my Safe for me for 65$, when I brought it myself to their office. They was very fast read more

Spencer's Safe & Lock Service - Keys & Locksmiths Near Me - Sterling, Virginia

Needed keys cut from blanks for a classic car. Walked in and out of their shop in 10 minutes with cut keys. Excellent, friendly service. Spencer's is my "go to" for any key or lock work. read more

Got a very reasonable quote from Dave and Jason. Jason actually was able to come by a few days earlier than the scheduled appointment. When he came, he offered the option to re-key the locks versus replace the current full unit that was in good working order. It made the price work as expected, and the friendly nature and honesty from Spencer's is something that you don't always find these days. Highly recommend them to anyone looking for a top-notch locksmith! read more

Got locked out of my house. Spencer's was able to have someone out within 30 minutes. They had me back inside very quickly. Very happy with their service! read more

Best in the business. Spencer's goes above and beyond for their customers. You can depend on them no matter what. Their work is second to none. Their staff treat you like family. When I call and Neal answers the phone he is always so professional and caring about your situation!! They are affordable and dependable always. read more

Glad I found Spencer's on a Saturday afternoon when it seemed no place could duplicate my car keys. They were quick and affordable. Home Depot has the equipment to duplicate car keys but no staff to operate it. All the other locksmith shops in the area are either closed on weekends or bought up by private equity firms and only respond to service calls ($$$). read more

I wanted to provide a review for Spencer's. They were so extremely friendly and helpful to everyone customer they interacted with. Even though I had to wait a little bit, I observed the excellent customer service they provided every customer. Attention to detail and professionalism is rare nowadays. They definitely showed a sincere a pride in their work. They helped me unlock a safe and was so helpful and not judgmental (I locked the key in the safe ). Thank you. Also great prices and great value. It was $30 for their service. read more

What a wonderful place!! They have very friendly and knowledgeable gentlemen who are so helpful! I stopped in to get some keys copied for my new house and didn't know they can also cut and program key fobs at a fraction of the cost of dealerships! Honestly they are quick and offer a lot of services with a better reliability than a automated key cutting machine. If you have any need for a locksmith or keys, you should go here!! read more

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Mostly a sh**show. I called to see if they could replace an extra automotive key (I had the master). They asked the year, make, and model, said "no problem". I showed up with the master and the car, they said they actually couldn't do it. read more

I had broken the key off in the lock on my Thule cargo box. Several places said they couldn't help with that, but Spencer's said to bring it on over. The folks there had the broken key out in about 5 minutes, for which they charged me $30, plus $8 for an additional key (I still had one left, thank goodness). Excellent value, very fast, very friendly service. Highly recommended! I'll definitely be hitting them up again should I need other lock/key service! read more

Real good place. Ground my Honda keys - which any Honda owner knows those keys are a PITA. They didn't work right at first so he finished them by hand, filing and brushing. In the end, they were smooth and easy turning. The car is over a decade old so the tumblers inside the ignition are well worn and fussy. Got me some good spare keys now; thanks! read more

I was locked out of my safe and took it in to these guys. Professional and friendly, and for $60, they opened it in a heartbeat. Couldn't be more pleased. Thank you! read more

Rating given simply on customer service. Visited Spencer's Safe & Lock, looking for a home safe since the bank branch with our safe deposit box was closing and the new location will not have safe deposit boxes. After doing some research online, I visited this local store as I'd prefer to support local businesses. Spencer's had a number of safes that met my needs, however they were priced $150 - $200 more than what I found online with free shipping. When I inquired if they could meet the online price, the staff simple said I'll have to check with the 'boss', who's on vacation. I called again a week later when the boss returned and was told yet again that's he'd have to check with the boss and that I'll get a call back. After several attempts and a month later, I kept on being told the same... "I'll need to check with the boss and I'll call you back". I simply wanted to get an answer or even a counter offer. Don't bother shopping here for safes. You can find them online for much less w/ free shipping... and given the extremely poor customer service from Spencer's, I wouldn't trust them on other services. read more

Requested installation of two Smart locks on front and back door. Arrived within the announced time frame and did the job efficiently.

Time spent driving from my place, making a giant loop, then hunting up and down Spring Street looking for Spencer's: fifteen minutes. Time required for the folks here to fashion me up two perfectly functional duplicate keys: thirty seconds. For those that are as directionally challenged as I am, Sunset Hills turns into Spring Street. That would have shaved off a good ten minutes of driving right there. You'll find this shop on the south side of the road, nestled into a strip mall of various other businesses, the most notable of which was Mr. Pepperoni. I kind of want to try it out (regardless of the awful reviews) on the basis of its amazingly ridiculous name alone. Anyway, with an in-and-out investment of $4.50 (plus tax) and two minutes, I walked out with exactly what I needed. Score. read more

Spencer's Safe & Lock Service - Image from http://www.spencerssafeandlock.com/ - Keys & Locksmiths Near Me - Sterling, Virginia

I tried to replaced a new lock, messed up the latch. Called and arrived quickly, very professional and patient to help me replace the new lock and aligning the strike. I've learnt a lot lock knowledge from Mike, thanks and I appreciate it! read more

Great experience - Popped in to get replacement keys for a car. Only had the Valet key... but I did go ahead and purchase key/fobs on line. No hassle about bringing in my own keys to be cut... even though it seems they would have had them in stock. Fast service. Cut keys. Went out to try them both, then programmed them... under 15 minutes... Price was $130. Cheaper than dealer - but had heard a cheaper quote elsewhere - but Spencer's was on the way. Nice store, easy to find... read more

Called after hours after we got locked out of our home. Never called back. Had to get another locksmith.

These guys were friendly on the phone and got me an appointment quickly. They showed up nearly on time (rare for a service call) -- well, within the window they predicted, about an hour into it, which is fine. Two people showed up to work on two doors. I was having new hardware installed, two deadbolts and knobs along with a regal looking new handle for the front door. They came in and instantly got to work, drilling and assembling. They even tightened up my door hinges and helped align things a little better than they were previously. The team was very friendly and professional. They do good work. And they were fast. In fact, they were only here about 30 minutes. This is the cost breakdown from my receipt -- mind you, I bought my own hardware and all they did was show up to install it (I had done some previous ones on my own and found it tough because no two doors or sets are exactly the same and sometimes require a bit of expertise to make the set you want work with the exterior door in question): - $80 service call (standard fee for them to even show up... I'm not sure why it's so high, given that they only had to come a few miles from Herndon and I'd think they would just build overhead into the labor rates) - $125 labor (this works out to about a $31.25 hourly rate for each of the workers, which doesn't seem that unreasonable) TOTAL: $205 (Overall, this seems a tad steep for how long the job actually took and the fact that I didn't have anything really nonstandard that they had to do. If you discount that the 80 bucks above is a service call fee, this would work out to $102.50 an hour to hire this company [or $51.25 per guy they sent]. But, it was $10 less than the $215 quote they gave me on the phone.) Overall, they did a great job, they work fast and they are friendly and reliable. I would probably hire them again. But the $80 service call fee seems unnecessarily high, and I'm not even certain that they really needed to send two people out to do such a simple job. read more

I had issues with my Schlage lock after a few years and called Spencer's locks. Jason came out within 3 hours and reinstalled a new lock so quickly. I highly recommend Spencer's - great value and professional service for the money. read more

Got keys made and it was an in and out affair. No frills, quality work and reasonable price. You save a lot more by going to them rather than asking for a call out, which is fair. read more

I had to remove a few stars for this review. I had to call for service where they promptly responded. Everything was perfect. BUT.... The issue is that my credit card was charged 10% more than the quoted price AND my hand written receipt. It is so unfortunate because I was looking forward to giving a 5 star review. read more

I called because I needed to change the lock on my business. They were very quick and helped me out right away.

Quick response, Reasonable price, Great service. I needed a replacement flip key FOB for my 2016 Ford F-150. I ordered the FOB online, and brought it to Spencer's to cut and program. Within 15 min, I again had 2 key FOB's. read more

Too expensive Did not tell me the price upfront He charged me 50 instead of discussed 40 I would be okay if he charged me 45 He charged 40 to duplicate my car key And 10 to traNsfer transponder from one case to another (he should have charged 5 max I feel) read more

James is always the most efficient and quick on customer service. Best locksmith in NVa!!! read more

We had lost the keys/combination to a commercial safe and James put together a very reasonable quote to get into the safe and replace the locking mechanisms so we could re-use the safe. In the end, we decided purchase a more purpose-built safe vice re-purposing this one, but Neal and James were very responsive and helpful for us to understand our options and make a decision. thanks! read more

I checked around and the had the best price to duplicate my motorcycle key and not only that but had a discount for having multiple keys made read more

I got locked out of my house today and needed urgent help. Spencer's team help me out and charged a fair rate. I am happy with their service. read more

Get business. Friendly folks. Bernie is a wonderful person (office manager). Very responsive

Moved to the area and needed to have the locks on my condo re-keyed after the renters moved out. Spencer's was fast, reliable, showed up right on time, quickly changed out the locks for me and was affordable. Very happy with my service and I'd definitely recommend them. They also do an Angie's List discount of 10%. read more

I was out of country when Returned Find my pickup with battery died and the key isn't open the doors, so call Spencer to help me up, when a person came he sprayed DW40 and moved back and for the key then just opened the door very easily less than 10seconds , and still charge $100.00 then asked how much will be to repair the passenger side look because he said will need to order and replaced without trying to fix it. Not answer after several days , I feel this place Just looks to get the money not tried to help the customers on any way. That's why gives only one star because not able to give less. Not happy with service and changes. read more

I have a rental unit in Reston & have used Spencer's Safe & Lock for my unit on various occasions (re-key, lock broke, etc). It's not by choice that I have used them at least 3 - 4 times, but every time they have been great! Rich the technician is very knowledgeable, prompt and answers all my questions. Making appointments is seamless and usually can get you in the next day. Price wise I think it is crazy, but in comparison to other companies I guess it is average to others if not a little less. Hoping that I don't have to call a locksmith any time soon, but if necessary, it will definitely be Spencer's. read more

Great service, made copies of my vintage car keys in about 5 min. Work perfectly.

First, this place actually exists, unlike the vast majority of locksmiths listed in the area. So that's worth four stars right there. Second... he's there! There is one other locksmith with an actual storefront I found, and both times I drove by during business hours the lights were on but nobody was home, with no indication of when he might return. Third, I got my lock rekeyed quickly at a fair cost, and he was very nice too. If you're looking for a mobile locksmith, there may be other perfectly good locksmiths around. But I would still recommend Spencer's. If you're holding something in your hand that you need to take in and get done, then this is your best and only choice. read more

My retractable car key was sticking and not popping open. They looked at it, added a little WD-40 and fixed it no charge. Very friendly people working there with a nice and clean store. I know where I will be going when I need a key made! read more

Justin just finished rekeying 5 deadbolt locks in Sterling VA. Very professional, careful, and fast. Price was good and were on time at the appointed time. Highly recommend Spencer's Safe & Lock Service. My only regret is that I hadn't noticed there was a 10% coupon for service over $100 on their website, thus missed a $35 discount that would have made the service extra good! read more

Easiest Part about buying our new house! Should have written this months ago (before I got side tracked with the move-in). They were so easy to work with, I told myself to make sure others knew. For those who want a quick review or TLDNR: Pros: Affordable Quick turn around/Punctual Friendly and provided industry leading service! Cons: Wished we had gotten prices for the locks from them before we bought from Lowes. My wife and I bought our 1st house in July. Being a first time home-buyer, with all of the new uncertainties that comes with it, one of the things we didn't want to worry about was security. 1st purchase made for the house was all new locks and keys for our 3 exterior doors. We actually bought 2 different colored/styled sets, planning to choose whichever one looked best. My wife's parents had recommended Spencer's Safe and Lock for us, seeing as they had used them for many years prior. I, being conscious of how much we just spent and were going to spend on the house, called around to get pricing. Spencer's was definitely one of the more affordable, plus having great reviews, we decided to stick with the plan. We scheduled our appointment, and to our surprise, they were able to come out the day after next. Living between spaces, I planned to leave early to make sure I was at the house to let them in. To my surprise, Charlie, had beaten me to MY OWN HOUSE, that morning. He was friendly and assisted in every way. My wife had to go out of town unexpectedly, and so I was left with the daunting task of picking out the best looking lock (decorating and colors are not my strong suit). Charlie, like an experienced veteran, had me call my wife, and he walked her through choosing over the phone. When the decision was made, Charlie took 25 minutes uninstalling and reinstalling the locks and made 5 new copies of the key right in his truck! My wife came home the next day, and I looked like a Champion for having taken care of that task for her (I really did nothing but let Charlie in). We were so pleased, we contacted them a week later to install new locks on our 2 sliding glass doors. Charlie came back out, with handles we purchased cheaper from them than the store. And yes, he did beat me to the house again.... read more

After purchasing a house, needed someone to come and swap out the locks for safety reasons. They changed three locks altogether and the price was fair. Service was friendly as well!! They communicated well via phone too when they would arrive and when they showed up. read more