We chose Dave and North Valley Locksmith because of his high Yelp ratings. He was very responsive…read moreand able to squeeze us in the next day and he was on time. He tried to save us money by suggesting not to rekey two patio doors on the second floor however we insisted. He has a very well stocked and clear truck and worked efficiently. The keys work very well. We would use Dave again and highly recommend his service.

Unexpected door knob latch malfunction. Called NVL at 8:30am and technician at my home at 10! Cost…read morereasonable especially with quick response. It was nice to deal direct with the company owner instead of going through a dispatching service. Would use again for sure!

Leo was super responsive from the jump. He and his staff were very friendly and helpful. He got my…read moresafe open in a matter of seconds!! Without having to drill into it. The best part... he charged wayyyyyy below any of the other quotes I received!! Will definitely come back to him if I were to ever need a locksmith (hopefully not anytime soon).

UPDATE: Only two of the three keys that were made actually work. They came out once to fix the…read morekey that didn't work, but the fix only worked for a little bit. Two of the keys work well.

Nathan, the owner, was very prompt in returning my call and coming out to resolve my issue. He was…read morevery reasonably priced and professional. I highly recommend!

I hired the company to come out and let me into a residence. Although I feel the prices for service…read moreis ridiculously high it mostly fell in line with the other place I called. The agent just seemed better at communicating. He was nice, and showed up quickly. Explained everything well. However, he left a mess! He had to drill the lock to open it and left the drill shavings and lock pieces on the floor and doorway. For a service I paid almost $200 (including tip) for, I'd expect a professional job and a cleaned work site. All the tools you have in that truck and you don't carry a dust pan and hand broom?! I found this extremely unprofessional and rude. Basic clean up of your job should not be my problem, should come with the overpriced service. Do better.

I can't say enough good things about this small family business. Peter explained the fees and the…read moreprocess beforehand, operating in complete transparency. He arrived on time, was thorough and finished fairly quickly addressing the needed changes to all my doors. He offered different options for an issue that I was having and I was unclear as to what I needed done. He spelled out my options with pricing for each and did not bat an eye when I chose the less expensive option. A proper businessman. I have no issues with any of the locks and they are very fairly priced. Call them and find out. He ground the new keys right on location. It was the best night sleep I had in many months.

Very responsive and professional. Great service and great price. I highly recommend Tom.read more

John got the job done! Honest and didn't try and change the price he originally quoted even thought…read morethe job was difficult and took more time than anticipated. Proof of his integrity. I don't leave reviews very often but this company deserves the five stars

Today was the 2nd day in the last few weeks i was at work and my 17yo daughter called and said the…read morelock was falling apart and she couldn't get in. Well JOHN the owner/serviceman came to the house within 30 min both times. He was super nice, did an amazing job, and didn't overcharge or rip us off. I've had that happen years ago with a locksmith knowing I was at his mercy charge me an absurd amount. Well NOT John. Thank you for your service , professionalism, and just an amazing fast job. If you need a locksmith, this is the place to call. Todd

My wallet was stolen over the Fourth of July weekend with my house key and car key attached to it,…read moreso I'd already spent a couple of days replacing cards and trying to figure everything out. Then, a few days later, I somehow managed to lock my only remaining car key inside my car. I honestly wanted to crawl into a hole. I called Alcatraz Locksmith and spoke with Todd. I explained what had happened, and he immediately said he'd get someone out to help. Craig arrived quickly, got my car unlocked without any damage, and since he was already there, he replaced the locks on my house so I didn't have to worry about whoever had my stolen keys. Being able to take care of everything in one visit was such a relief. The work was excellent, but what I'll remember most is how Todd and Craig treated me. After the week I'd had, I was embarrassed enough already. Neither of them made me feel stupid for locking my key in the car. They were friendly, reassuring, and made a stressful situation so much easier to deal with. Craig also mentioned they can help me get a second key fob made, which I'll definitely be doing. After this week, I've learned my lesson. If I ever need a locksmith again, Alcatraz Locksmith will be my first call.

Sadly the operatives of this company have proven to be poor in their service, leading to damage to…read morevehicles. The owner Todd is belligerent when these shortcomings are bought to his attention.

I am so impressed and very grateful for the quick, efficient service I received from this company!…read more A very kind, helpful locksmith came to my rescue recently when I had a major key emergency...while caring for my young grandchild...on a sweltering Phoenix afternoon no less! I think his name was Ran, and the service he provided was above and beyond. Highly recommend this company!

A reliable locksmith who knows what they're doing. He helped me get a Honda key fab replaced for my…read morecar very fast and efficient. He gave me a good price compared to other locksmiths who were trying to overcharge me. Definitely going to recommend him to all my friends and family!

After Lowes, Home Depot, Ace Hardware told me they could not cut my ebike key blank because they…read moreonly cut keys purchased from them, I needed a locksmith. Hence Yelp. Johnny replied promptly. At his shop he immediately identified the 2 key blanks from Lectric ebikes were WRONG blanks for my original key and pointed out why. He would look for a substitute in his own inventory. After about 30 minutes he presented me with 2 different freshly cut copies. I did not have my bike with me to test whether they worked. Without charge he said go home, test them and call with results. One of the 2 new blank cuts WORKED! I called to give him the good news and a credit card. In spite of my insistence to pay him, he DECLINED to charge me?! Huh??? This man was so friendly and so knowledgeable. I put him in my contacts and will always use this man for any future locksmithing needs.

Came out within a few hours and rocked the job. We had no keys for our front and back door locks…read moreand they solved the problem in about an hour. Thank you!