Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

Scheduling was easy. James, the technician who came was respectful, pleasant and efficient…read more My stairs look great! He suggested that a slightly more expensive cleaning of my very thick area rug would be more thorough and effective. I bit. Jury out. Waiting for completion.

Excellent service! Very professional. They were punctual and completed the work within the…read moretimeframe. Great price! Thank you!

The carpeting in my condo was recently cleaned by Cornelia and I was very satisfied with the job…read morethey did. They came when promised, worked thoroughly and efficiently and I was charged the amount quoted by phone. I highly recommend them.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.

2nd Chance Water Restoration was absolutely wonderful to work with. I was going through a very…read morestressful time with the cleanup, and Brian, the company manager, was outstanding from beginning to end. Their honesty and clear communication really stood out. They explained exactly what needed to be done and followed through. I highly recommend this company for any restoration work because of their excellent customer service and professionalism. Thank you again to Brian and his team for a job well done!

Premium Clean gave me a fast, honest quote quickly and I was able to schedule a large sectional,…read moreentire basement carpet, and some smaller miscellaneous items to be cleaned. Nate was easy to communicate with, on time, courteous, put down something to protect the floor (including corner protectors for the hoses so they didn't rub/leave a mark). There's a 7-day guarantee and Nate was true to his word. We had some pet odor that didn't come out of the couch on the first pass, and Nate came back out to make it right. I would HIGHLY recommend Premium Clean to anyone who needs furniture or carpets cleaned and will be using them again for future needs.

Nathan just cleaned our basement carpeting for the second time, and I'll definitely be making this…read morean annual arrangement. Looks spectacular -- you'd never know we have three dogs. Nate is also very personable and professional, and FAST. The gold standard, far as I'm concerned.

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

What started as a positive experience ended very poorly…read more Adam was initially responsive and able to start the project quickly. However, early on there were miscommunications within the team that led to additional work and scope we did not agree to, along with issues discovered during the job (like leaking fixtures). After mitigation, when we moved into the insurance phase, communication dropped significantly. I understand they were busy, but responsiveness became a major issue during a critical time when we needed guidance navigating insurance. Things took a sharp turn when Whitney (co-owner) got involved. She was extremely difficult to reach--despite 15-20 calls, we never received a callback. Communication was limited to email and often delayed. The tone also shifted to heavy legal language, including lien threats, which felt unnecessary and stressful given the situation. We were previously told we wouldn't be liable beyond insurance coverage, but that was not honored. In the end, we paid more out of pocket just to avoid prolonged back-and-forth. Key takeaways: - Do not sign anything without thoroughly reviewing the contract--verbal or email assurances mean nothing unless clearly written in the agreement -Poor and declining customer service--especially during the most important phase - Use of pressure tactics and legal language that adds stress during an already difficult time A disappointing experience overall and a costly lesson learned.

The team at Cornerstone is well-equipped to handle any situation, and they do it all with respect…read morefor your property. When was the last time you had work done in your home and didn't have to clean up afterwards? With Cornerstone, none of these things will be a concern, as they take great care to give you the best experience possible. And they are phenomenal carpet cleaners to boot!

Jason told us he brings calm to chaos, and that's exactly what he and his crew did when our…read moreoh-so-fancy, digital everything washing machine acted up, resulting in a flood from the first floor into the basement. Within an hour or so, Jason was on the way to evaluate the situation and begin the remediation. He even saved (dried out) our hardwood floors! I am a Realtor, and I do not hesitate to recommend Jason and Cornerstone Cleaning and Restoration to my clients - and I recommend them to you, too. Oh, and after the washing machine incident, we bought the most trust-worthy, non-digital washer we could find. :)

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

Super responsive, great work, and reasonably priced. Took a look at my sump pump drain and…read moreinstalled a backup. Will definitely hire Bates again for any plumbing issues.

They didn't respond to the two messages left for them. Went with Drip Drop Plumbing instead.read more