After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

No response to my request. Went unanswered. I would not recommend. They do not seem interestedread more

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

When Chicago Fireplace & Chimney did $5,200 worth of work on my chimney in 2021, I was very happy…read morewith the results. The installation looked solid, and at the time I felt confident recommending them. Unfortunately, my experience since then has been completely different. In June 2025, smoke began backing up into my home. I reached out to CFC saying: "It appears that a bird made my chimney her home. I believe they are gone now, but my house fills with smoke when the flue is open." At first, Sean replied with some questions, but after that communication fell apart. I sent multiple emails (June 13, June 28, and July 23) without any reply. When I finally heard back in August, I gave all the details he asked for along with my address and phone number. We scheduled an appointment for August 8, but no one showed. I got a last-minute message saying they might not make it and to "keep in touch." Then on August 20, I received another text apologizing, saying they were stuck on a big job and might come "tomorrow late afternoon (no guarantee)" or "sometime next week." Once again, there was no follow-up. After repeated no-shows, excuses, and silence, I had no choice but to take my business elsewhere. This was a serious safety issue with smoke entering my home, and the lack of professionalism was unacceptable. I wish I could rate them only on the quality of the original work, but after this experience I can't recommend them.

I had them out for maintenance on the installed fireplace. Good communication, fast replies and…read morethey were able to come out in a reasonable timeframe. Service was completed as expected and the pricing was very reasonable! I have no problem recommending this service to anyone needing a fireplace or and services needed for your fireplace.

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

I learned a lot of things from my Dad-- How to be fair, how to work really hard and do more than is…read moreasked of you, how to be generous: I did not learn that if you have a fireplace and use it regularly, even if you always use hardwood, you will need to have it cleaned regularly. So after twenty years of making modest hardwood fires, I started to have a cough. My sister came to visit and even being in the living room (no fire) made her cough and gave her a runny nose. Thinking, okay, I'll have my chimney cleaned, I called Chicago Chimney. Toni was nice and said that Mario was really good at his work, and it would be $150. When he came, pleasant, personable, and clearly competent, I could see that being near my fireplace was making his nose run. I told him about my sister. Might need more that just a cleaning, he said. He shone his flashlight up a short ways into the fireplace. "I call that black glass", he said. What is it? I said. My English is not so good, he said, underestimating his excellent skills. Google clarified. I found out that bubbles of "black glass" represent the third stage of a serious creosote problem-- first soot, then tar that is runny, then the glass part, beautiful and perfectly ready for a chimney fire. One thing about my dad, he prepared me to know a good person when I saw him. Mario said that he was going to have to come back with material and brushes that could dissolve the creosote. The next day, when forty or fifty pounds of mortar on the chimney lining just fell off piece by piece once the creosote was not holding it all together, he explained that another day and another step would be involved, putting a mixture of protective covering over a now very porous surface, insulation, sealant. (As it happened, he did this himself by crawling up into the tight black space and painting it on. The dilemma of having a helper who was unwilling to do it was a problem he would deal with later. He took the guy off to another job and came back. It was this part, where he was a matter of fact about doing the exceptionally nasty work, and understanding about the kid's inability to do it-- he just said "last winter I was doing this every day." I want to put a sign up in my yard for him and his professional and humane work. He charged me $900 for the cleaning part and $1100 for the resealing part. Interestingly, this is less than $150/ year for 20 years, not even counting inflation; I recommend him wholeheartedly for yearly (or every-other-year sweeping) and for the whole cleaning and sealant job if you are someone who didn't know how bad it could get. He does tuckpointing too. The warmth and charm apparently come free.

we hired Chicago Chimney company to repair our chimney as well as our fireplace. The concrete on…read morethe chimney repair is crumbling and deteriorating. We contacted the company and they told us they would send the guy back out to repair the work, but they never did. Then they told us that the guy Mario, who did the work does not work for them anymore. We ask them to send someone else to repair our chimney . They stopped taking our phone calls and would not answer our text messages. I recommend anyone needing chimney work to stay away from this company.

UPDATED 3/11/26. Here's what I had to deal with ever since they redid my patio:…read morehttps://youtu.be/tA2aaeo_bbM Original Review back in 2024: Do NOT hire them to do your patio. I had them come re-sand and reseal, and the sand filled in is falling apart on one side of my patio as well as the edges in only a few months. They came a second time to try to fix it. Told them to let me know when they come because I want to be there whey they start so I can see what they're doing. I did not trust they were doing it well. They came out but didn't let me know and only after they had started, they came to me. That pissed me off, because I explicitely told them to wait until I am outside with them because of that and that I had questions. That request was blatantly ignored. Now about a couple months later, that sand is falling between the cracks and soft to the touch, I can literally compress it with my finger and I now have sand missing between cracks all over the place on one side of my patio again. There's no way they sealed that because that sand wouldn't be soft to the touch and able to compress with your finger! It's not only soft, they don't even put enough sand in it let alone forget to seal the damn thing. The second time they came out, they try to blame it on water, as if I'm an idiot (sure after a few months I expect this to all fall apart). There's nothing that would cause this. Regular rain shouldn't cause a $2k+ job to fail after a few months. The prior company who sanded this patio, the sand was not falling apart like this anywhere. Even after 5 years. Now I'm going to have to refill that sand and fix this myself. Maybe learned a lesson, just do this stuff yourself. Do it right the first time and you won't have reviews like this. Or customers that annoy you because you can't do your job well. They claim "warranties to match our underrepresented workmanship!". What warranty? I got no warranty and even when they come to fix the mess up, it still falls down. Anyone gets rain, even down pours. It's very clear what areas they did not do properly because the rest of the patio is holding ok. I expect a job to last a few years not a few months. Rain and nature happen, we expect this to hold up at least on average 3-5 years. I'm just going to seriously go back to Menards, there's a mexican guy there who knows a lot about this, and he's told me how I can just fix it myself and save money. He explained the different sealants, etc. and the pros and cons. That's exactly what I am going to do. No more hiring people for this. The ants are even crawling into the cracks now. Good times, right before it starts getting cold outside. So glad I have to spend a couple hours fixing this sh** now. I don't normally go out and rant like this but any moron can see this is not done right. More here on my actual patio, see the problem first hand: https://www.youtube.com/watch?v=xm8h2ZUq88A How it's supposed to be: https://www.youtube.com/watch?v=PMu1l2ure4M https://www.youtube.com/watch?v=mRGi6xa9ALo https://www.youtube.com/watch?v=Qi-KeIcv-Kk You do your customers right. You f up the job, you redo it. I expect the craft to be done well. You make mistakes, you fix it. You don't just tell people it is what it is and make excuses like you did with me after the fact.

They were professional fixed and tuck-point the chimney. They finished when they said they would…read more Also cleaned up and was respectful to neighbors the chimney was near the property line.