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    Chicago Chimney Service

    4.4 (35 reviews)
    Open 7:00 am - 9:00 pm

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    Response quality

    Excellent

    Response time

    1 day

    Services - Chicago Chimney Service

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    8 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace insert installation

    Masonry/concrete repair

    Fireplace insert repair

    Exterior wall repair

    Interior wall repair

    Retaining wall repair

    Chicago Chimney Service Photos

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    Sealant that was left on outside marble facade of the fireplace and not cleaned up or addressed by Chimcare.

    We hired ChimCare for what should have been a routine inspection and sweep, and instead ended up with a serious safety incident and very poor workmanship. Their technician left the gas running before ignition, causing a fireball to shoot out of the fireplace while I (and our dog) were sitting next to it. It singed the worker's hair and melted his phone case/phone, this easily could have resulted in a serious injury or property damage. It also became clear during the visit that the technicians didn't know how to operate one of our fireplaces. They had to text photos to someone else for instructions and still could not get the second fireplace working (which we later discovered is controlled by a simple wall switch). Despite the lack of safety and technical competence, we were charged a 50% mid-service up charge for "deep cleaning" sweep, with no clear explanation of what that covered beyond the original inspection & sweep service, all while we were trying to calm our dog, who was scared from the fireball. The stone on one fireplace needed crack repair, but the workmanship was sloppy. Sealant was accidentally smeared onto our marble facade on the outside of the fireplace and not cleaned up, and the color of the sealant doesn't match the stone in our fireplace. None of this was disclosed beforehand, and now it will require further repair to fix. We reached out via phone and email multiple times asking for a resolution and gave the company every opportunity to address the issues. It has been over a month with zero response from management. We are now having to dispute the charge through our credit card company. Based on the safety risk, lack of technical knowledge, the questionable mid-service up-charge, and complete lack of accountability or care to resolve these issues with us, I would not recommend this company.

    First fire of the year. Firebox looks great!! Thanks again Mario!
    Randy N.

    GREAT prices for great service. On time, quick and professional. Toni keeps you informed of appointments, arrivals and costs. Great team! Ask about referral discounts!

    My fireplace after a cozy fire!
    Mary H.

    I HIGHLY recommend Chicago Chimney Service. Punctual, reasonable and thorough. My project started out as typical, but it turns out I needed a new chimney cap and screen. I was getting smoke in my family room whenever I built a fire. I was getting sick from it. After finishing my routine cleaning, the gentleman left and returned the next day to complete the additional work. My home was left clean and I am enjoying cozy fires this season! No more smoke in my home and no more sickness! Great team, great work, great price!

    Kristey B.

    Mario led his team in our complete chimney repair- replacing the flue liner, redoing insulation, and installing a much needed upper damper. He was efficient, communicative, and was meticulous with the details. They even went the extra mile to leave it looking better than it ever had before by adding black protective coating to the interior brick. Not only do I feel like Mario made our wood burning fireplace safer for my family, but he was very thorough on assessing other non-urgent needs that that could be looked at another time. Will be using him again- trust him and his attention to detail Truly am appreciative and would highly recommend

    Before chimney picture
    Sophia G.

    My chimney needed some dire help. I'm sharing my before and after pictures. As you can see it was in terrible shape. We were so happy with their work, we had them come back and lay a slab down for us to the side of our garage. We will be contracting again as need some tuck pointing to be done to the house also. Highly highly recommend Mario and his team. Fast, clean, and efficient!

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    2 years ago

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    1 year ago

    Fire place looked great did an inspection and said chimney was good to go thank you for the service

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    11 months ago

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    3 years ago

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    3 years ago

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    2 years ago

    Great Service! Mario and his crew came out were very professional and honest! Toni is a gem in the office! You won't be disappointed!!

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    3 years ago

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    thank you tim

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    3 years ago

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    Ask the Community - Chicago Chimney Service

    Review Highlights - Chicago Chimney Service

    Mario said that he was going to have to come back with material and brushes that could dissolve the creosote.

    Mentioned in 14 reviews

    Read more highlights

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    The Fireplace Doctor Chicago

    The Fireplace Doctor Chicago

    1.1
    (14 reviews)

    This review is for Fireplace Doctor of Austin but as their sites all are the same - except for city…read more- (http://fireplacedoctoraustin.com/ is the same company as http://fireplacedoctorchicago.com/) it's obvious it's a national chain and the review really should be for simply The Fireplace Doctor period. We made two appointments with Fireplace Doctors and they've canceled both times without calling to tell AND when addressing this - no offer to reschedule - just "Oh - they cancelled that - they didn't call?". The first time we waited all morning to no avail, even missing out on going on a boat with friends cause of their allotted "be ready" time frame. They didn't have the courtesy to call and let me know it had been canceled - I had to call a good hour after the end of the given time range. I gave the benefit of the doubt that "hey - things can happen". That is until the second appointment of "Now we see a pattern". The second time, we called the day before the appointment to make sure they were coming out. They had quite a bit of trouble locating our appointment only to tell me in the end that it had been canceled (again without offering a reschedule). Then, they put me on hold to speak to the supervisor, Jason, and then did the whole "put me on hold for 8 minutes and hang up on me" bit. This was purchased through Groupon and it makes one wonder a few things: 1) Does this company simply maximize their incoming cash by advertising discounted services on Groupon and then playing rescheduling games to the tune where people get exasperated and never use the discounted service 2) Do they treat all their customers like this and they simply are rotten to the core in relation to customer service. How does a company twice cancel an appointment without notifying the customer and without the small consolation prize of offering a reschedule? One also can't help criticize Groupon also for the lack of vetting their vendors/clients they work with. I keep hearing about people being denied service or treated differently because it's through Groupon - not a good long-term strategy for any business - if anything Groupon should use it's "umbrella" status as the portal for these coupons to make sure goods/services are rendered at a consistent level with their "deals". If the complaints get to a certain threshold - sorry - you're banned. Amazon keeps their 3rd party vendors in check - Groupon seems like the wild west in comparison.

    Steer clear for these folks - I too found them via Groupon - they were book solid for months, then…read morecancelled on 2 appointments. Now I'm try to get my money back. Keep away!

    Chicago Chimney Service - chimneysweeps - Updated July 2026

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