Salesman was great but the auto service was awful…read more Bought an f150 with Andrew Getty and he was a great dude. Helpful and straight forward. Granted, I didn't notice multiple issues including oil leak, warped rotors, front end noise, and backup camera not functioning. Took the truck back maybe 4 times for warranty service and their auto shop consistently disappointed. They are the definition of parts changers instead of real mechanics. Thought they fixed oil leak (wasn't the gasket, cracked valve cover), they "couldn't find" front end clunking noise (clear as day over bumps), they replaced front brakes (rears were the ones causing the shaking). They replaced the backup camera (still didn't fix the issue). If you buy a car here, have it inspected. They MOVE cars like they're hot cakes and in my experience, they often overlook details. I 100% recommend Andrew Getty but not their service department.

The staff is very easy to work with, and even though it was a very busy saturday, they took the…read moretime to go over things with me. I am very satisfied with my new vehicle

Had a great Experience buying a vehicle the other day. Brought my older parent's to purchase a…read morevehicle and they made the whole experience very straightforward and easy. Very much appreciated that! Thanks so much, Wes H.

Love this dealership I bought a K4 from here and Brian was great! Everyone was welcoming and very…read moreinformative about everything no stone left unturned. All questions were answered forthcoming I would definitely recommend to anyone I know and would for sure do business with them again!

Wet helpful and informative about the vehicle! Answered every question and was polite & honest!…read moreGlad we was able to find a good car for my daughter!

Do yourself a favor and check out the large selection of vehicles at Autos 4 Less. The only thing…read morebetter than the selection is the customer service! Darcelle went the extra mile for us and we are beyond happy with our vehicle. We'll be back!

Aaron Donelson (Mac) was great. I emailed him told him what I wanted and he made it happen. It was…read morethe easiest car buy I have done. Aaron (Mac) went above and beyond for me knowing we were coming from Peoria to Bloomington. Great Job to the whole place...

I traded in a truck I bought for a van on 12/31/2025. Sales guy, Austin was good. When I purchased,…read morethe finance manager, Alex, talked me into adding some warranties by saying "you can cancel them if you change your mind", and convinced me I should just do it for peace of mind. Perhaps it is on me for not asking more specifics, especially because all the numbers he stated were rounded, but after research decided I did not want 2 of the 4 that I added initially. So I called Friday Jan. 2, was told I would get a call back, and did not. I did this again on Jan. 3rd, Jan. 5th, and Jan. 6th and each time they told me I would get a call back, and not once did I.I had to reach out to my sales guy to get someone to talk to me. My issue is not the poor customer service, but that I went back to the dealer, met with Alex, who then told me I could not cancel the warranties I added because they "were integrated into the deal", and there was "nothing he could do". I was fine to accept poor customer service, but after being mislead and tricked into spending extra money, I cannot stress how I will be telling anyone who I hear is purchasing a car to avoid the Sam Leman name at all costs. A good initial experience has been ruined, and I will make it a point to never return any business sales or service here.

Jay and his staff are amazing! Very helpful and knowledgeable. I had a minor issue with my car, and…read morethey provided a car while my vehicle was being worked on. I plan on coming back for my next purchase!

The owner or AutoNet Broker, Jay Tucci, and his right hand man, Peter Kagy, were extremely helpful…read morewhen I needed assistance. They went the extra mile for me (literally and figuratively) and I really appreciated their time and efforts. If you are looking to purchase a used car, I highly recommend you contact them. They have a great website with many options and their customer service is excellent! Thank you Jay and Mr. Kagy!

I purchased a new Bronco from Sam Leman Ford in Bloomington, IL on May 27, 2026. At the time of…read morepurchase, I was told all of my paperwork would be emailed to me. More than 30 days later, despite two phone calls, leaving messages expecting return calls and two emails requesting the documents, I still have not received them. This level of follow up is unacceptable. Once the sale was complete, customer service seemed to disappear. Providing customers with their purchase paperwork is a basic responsibility, and I shouldn't have to repeatedly chase the dealership to get documents that should have been sent weeks ago. Very disappointing experience to say the least.

I took my vehicle in for a recall item and some other service work that was due. The mechanics were…read morefine and did a good job without any up charging for other services I did not need. The service counter scheduled a tech to come to my job to verify the recall item which she did complete. When I went to pay for the other service work, I asked about a timeline as to when the recall parts would be in, she stated it would be several months possibly. The letter for the recall notice stated the parts were available at all dealerships. A few days later I have a voicemail that the parts were in and to call to schedule the repairs. I called and again they sent out a mobile tech to do another inspection instead of the repair. The same girl came out to do another inspection. We knew this was wrong, the girl called the office and said they would schedule a technician to come out the same day for the repairs. I received no calls, texts, or Vm yet today. Clearly there is a serious communication problem between the staff in the service area. I can't provide a good reason to ever go there and have to deal with this type of service for what they charge per hour! My rating would have been a 1 but the mechanics did their job very well.

I have never been more impressed by a car buying experience than at O'Brien's Honda! Cannot…read morerecommend them enough. In my long lifetime we (hubby and I)I have purchased many different cars: a Lexus, a Toyota, a Chevy, Oldsmobile, Cadillac, Lincoln MKZ. So it's saying a lot that O'Brien Honda impressed me from the moment I walked in. The person at reception desk greeted us immediately pointing out the lounge, offering a bottle of water or coke, and the free popcorn! More importantly they called a "sales consultant and educator" (my phrase) to help us. Terrance Harrell. with his calm demeanor and expert answers to our questions, was our guy! He built a sense of trust with us that has never changed. I KNEW he was giving me TRUTHFUL answers, even if they were NOT always the answers I wanted. Terrance spent a lot of time making sure that I was getting they type of car I wanted and needed. Honda cars are high-quality anyway, so I appreciated even more that he was not hyping but educating. Even AFTER we committed to buy our car (which I love!), he continued to educate (not sell). So when I drove the car off the lot, I was happier and even more committed to this purchase, because I knew how to drive it and HOW TO take advantages of the neat features the Honda 2019 Accord offers!! (PS. my two fav are: 1. the heads-up display that even tells me the street I am on!! (look under the compass display). 2) how the car slowly applies the brakes automatically on the highway, to warn me if I get too close to the car in front of me (and I SET THE DISTANCE!). (ps. I had just totaled my car because I braked to late for the other car). I was also impressed by Karen Kastronova, the business manager who handled the final paperwork. She is friendly, ethical and caring. Ryan O'Brien happened to be in the office during my last visit and Karen introduced him to me. Have you seen his commercials? They are attention-getting commercials! By contrast, Ryan is a modest man. Yes, he is high energy, but rather than taking credit for all his successes, he credits others for his success. That is the mark of a true leader! I am Sold on O'Brien Honda.

Car buying was fine but the car had a problem and the general manager wouldn't even consider the…read morepossibility that they'd made a mistake.