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    Mountain View Body Shop

    4.5 (320 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 2 months ago

    Get pricing

    Response time

    1 day

    Response rate

    20%

    Services - Mountain View Body Shop

    Auto body restoration

    Bumper repair

    Collision repair

    Mountain View Body Shop Photos

    Recommended Reviews - Mountain View Body Shop

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    This is how the car was returned to us after charging $2500 for repair and there was zero communication about it.  Very disappointing.

    I was rear ended and took my car in for repair. Everything was marked for repair. They kept my car for 3 weeks. Returned the car and I found the bumper that was replaced had a missing reflector light. Also the tail light that was broken due to the collision was not replaced. My wife collected the car and there was no mention of any of this. When I called them today they said I would have to take it up with Geico since it they said the collision was on the right side and hence the left tail light fixture was not covered. This body shop has poor communication and they don't seem professional how they manage customer expectations. I will for most certain be calling Geico to address this. I would warn Palo Alto and Mountain View residents to taking the car for repair here. They are a Geico certified repair center which is why I took my car here. Never again.

    Poor quality paint job

    Geico recommended this body shop as a trusted body shop. I didn't do research and left the car for the repairs. Approximately 3 weeks later, they reached out to me to say that the vehicle is ready. The work is of extremely poor quality; I wouldn't pay a penny for it. I don't know where they are painting, but the paint is full of dust and dirt, and it is not smooth at all. It appears that they didn't use a paint booth, and the paint is contaminated. They didn't put any effort into sanding or polishing at the end. Manager Andrew simply told me that Geico doesn't pay enough to do a good quality job, and if I want better quality, I have to pay them extra. For any Geico customers or Tesla owners, I strongly suggest looking elsewhere if you are seeking a high-quality job.

    Before fixed it doesn't show the big circle dent under the line dent!!!

    I used this body shop a few years ago & was really happy!!! They do an excellent job friendly too!!! I had to come back to get a bad car ding & rim repair done on a new car. Was so glad Andrew was still there! Car was done & BEAUTIFUL was VERY PLEASED!!! THANKS so much!!! 2023 RT Scatpack widebody,last call model

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    1 month ago

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    3 months ago

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    1 year ago

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    2 months ago

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    3 months ago

    Dropped off vehicle for repairs. Vehicle was repaired. It took 5 days to repair. Washed vehicle.

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    10 months ago

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    2 years ago

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    6 months ago

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    2 years ago

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    1 year ago

    Quick turnaround and left the car nicely clean. Worked with Geico directly, I didn't have to get involved. Thanks

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    2 years ago

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    1 year ago

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    5 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    The team is smart to fix our Merc A class side mirror! Would recommend the team anytime!

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    3 years ago

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    Page 1 of 8

    Ask the Community - Mountain View Body Shop

    Can they reupholster leather steering wheel and leather auto-transmission shift knob (1997 Land Cruiser)?

    For upholstery, we recommend Wardell Auto in Santa clara, they do great work!

    Hi do you do and have experience with BMWs? thanks.

    Yes, most general makes/models are done here. I wouldn't advise anything pre-90's.

    Is this body shop authorized by Honda to perform repairs? Ie, will performing repairs at this body shop void the warranty of my new Honda?

    We're certified by I-CAR to work on all OEM vehicles. We are certified with other OEM's, as well. The only one that matters is I-CAR though because there was a law passed that prevents OEM's from voiding warranty on your vehicle, for repairing a… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Mountain View Body Shop

    Raul and his team noted my concern and tried to adress it in a couple of ways, which did not work.

    Mentioned in 26 reviews

    Read more highlights

    AAA Mountain View Auto Repair Center

    AAA Mountain View Auto Repair Center

    3.9
    (38 reviews)

    I left my car there on a Wednesday about noon. It is now Tuesday end of day (6 days later) and I…read morecalled them 4 times over the last week (and left 4 voicemails with my return phone number) to find out status of my car which should have at least had the diagnostic by this point. No one picked up and there was no returned phone calls. I am just going to go in tomorrow and pick up my car and take it to another location. Update 6/30: It seemed the mechanics were fine, I'm sure it is a capable shop. I finally got a call on Friday (1 hour before i was going in to pick up my car to move it to another repair shop). The nice person who accepted my car let me know that they had completed the diagnostic. I told him I was just gonna come in and get it since it had been 9 days since i had dropped it off and couldn't get ahold of anyone there. Plus on my voicemail on Tuesday i had said to cancel the diagnostic. I picked up my car and took it to another place. Also worth noting... I responded to the yelp response below on Wednesday with screenshots of my call log and the address where i took it. I got no response from that email address, no phone call, no nothing. I suspect the problems with this place are one or more of the following: * They have a LOT of cars onsite. My guess is that they are accepting too many and we would all be better served if they didn't over commit and said no to some of us. * I am guessing there used to be someone who was in charge of answering phone calls and responding to voicemails and communicating with the mechanics. Now there seems to be no one dedicated to this (though maybe an overworked mechanic who is stretched too thin). On Friday the person i worked with seemed to have no knowledge I had cancelled my diagnostic 4 days earlier. * Maybe they have an automated system for responding to one star yelp reviews... and it is not being monitored anymore. * Maybe their phone system is down or misconfigured and they are losing phone calls and voicemails. * Maybe the owner (or office manager) is sick. I hope they get better if so.

    $60 for oil change vs 44.xx with code as advertised in AAA website…read more There was no place to enter in the discount code when booking the appointment. Feels like a bait and switch. There are 10$ coupons on the internet but was told found them too late. 1.5h to do an oil change. waited 25m for them to start for a 1pm appt while person was on phone. Used to be MPG repair. They do an inspection looking for high profit repair items they can talk people into like they look into carfax records and if they don't see maintenance records they come back with spark plug replacement, replacing radiator hoses etc. The classic stuff. From scotty killmer YT channel: don't fall for the spark plug scam. People forget when the last change was. If you forget take one off and look at it before deciding. OIl change DIY is $20. Toyota dealer sells oil filters for $5. Shocking it is that low. Alawys buy the wiper insert from the dealer, dont buy the entire blade from Costco. Big ripoff. The small piece of rubber you replace is a lot cheaper than replacing the entire blade. Not a fan of the AAA collab. Feel like am being used for profit optimization.

    Auto Headquarter

    Auto Headquarter

    4.8
    (80 reviews)

    Kevin did Valve Clearance Adjustment etc on my car. As the work are inside of the engine, I cannot…read moretestify how they were done. But I do feel that the acceleration increased obviously after the job. Kevin also spent time to explain what engine oil I should use. Although I do not agree with him on that, I still appreciate his effort trying to help his customers. BTW, I got stopped by police due to speeding a few days after the engine job.

    Despite some of the 1-star reviews, I decided to give this shop a chance because it was close to…read morehome, appeared to have experience with Subarus, and had plenty of positive reviews. Unfortunately, my experience was consistent with a few of the negative reviews. I was able to schedule an appointment within two days for an oil change using the manufacturer-recommended oil, OEM brakes and rotors, an A/C recharge, and a tire rotation. When I arrived, the shop immediately gave me weird vibes. There were no other customers, and the office was dark, dingy, and messy. It didn't feel like a professional shop at all. When I picked up my Subaru Forester, I learned they had used 10W-40 oil instead of the manufacturer-recommended viscosity rating (SAE) I requested. Rather than addressing my concern, I received a long explanation about why the difference supposedly did not matter (it matters; look it up!). They also installed Akebono brakes and rotors even though I had specifically requested OEM parts. The A/C service was even more frustrating. Kevin told me he had performed a diagnostic and found no parts that needed replacing, so he recharged the system. However, the A/C still did not work. I returned to the shop after picking up my wife from work. Kevin looked at it again and told me the O-ring needed to be replaced. He asked to keep the car for several more hours or overnight, which I declined. Several other things raised concerns for me. I was quoted around $100 for the A/C recharge, but the invoice came to ~$160. After I questioned it, Kevin reduced the charge by $30. To avoid a 3% credit-card fee, I chose Zelle, but the shop's number did not work, so I was asked to send the payment to his personal phone number. I also received only a photo of the receipt because the printer was supposedly/conveniently out of ink. Every question is met with a long winded spiel, where it's made to be seen as helpful or knowledgable, and to affirm that you've made the right choice by picking them. To me, it's a waste of my time and it exposes their nonsense if you listen carefully. Kevin also told that my car's control arm bushing was cracking and needed attention. Because I had lost confidence in him, I took the car back to the Subaru dealership to undo his work (e.g. changed the oil with the manufacturer-recommended viscosity, a/c diagnostic and repair, exchange the brake fluid he added with OEM fluid, etc.,) and they also performed a multipoint inspection. They provided a video of the inspection and did not identify the control arm bushing as an issue. Overall, I spent nearly $1,500 and left with more concerns than I had going in. I should have paid closer attention to the negative reviews. By the end of the experience, I didn't want them touching my car again. I will not be returning. If you own a Subaru, I recommend looking elsewhere for a shop that knows these cars, uses OEM parts, and operates with professionalism and integrity. The shop offers no warranty for their work. Even if they did, I had already lost confidence in them and decided it wasn't worth wasting anymore of my time or dealing with the hassle.

    Yarnell's Service Center

    Yarnell's Service Center

    4.7
    (319 reviews)

    Yarnell's is my go-to mechanic shop. They are up-front about the work they do, they are good about…read morekeeping me informed about any surprises, and I trust them. They have been my mechanic for at least a couple of decades now!

    I've been totally remiss in only writing my first review of Yarnell's just now after being a…read morecustomer for at least 15y! This place gets 10 stars on a scale of 5! Time and time again, Rick (runs the front desk and I believe is the owner) and the rest of the folks at Yarnell's have provided our family of cars the highest level of customer service! If you have a Toyota or Honda (or Lexus or Acura), they are the go to place for whatever ails your car. (They do other makes as well, but specialize on Toyota/Honda.) The job gets done right the first time and for the right price. Just this past week, I had the (12V) battery replaced in my 2006 Highlander Hybrid along with the headlight restoration (now I can actually see the road at night!). When everything was done I asked Rick to come out and listen to something I heard in the car for the first time that morning. Turned out to be tons of leaves/debris coming in contact with the AC blower. He pulled out the old air filter lickity split and replaced it. "How much do I owe you?" I said, "No charge." he said. That's just one example of the several times he has helped/provided something at no charge. He's provided advice over the phone several times too! The day Rick decides to retire will be a sad day for all of Yarnell's customers. Yarnell's really understands what it means to serve their community.

    Mountain View Body Shop - bodyshops - Updated August 2026

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