I scratched my Tesla Y while parking in the garage. Multiple scratches. Tried getting a quote from a Tesla-approved shop, gave a random quote of 4k$, but wouldn't accept my Geico insurance. I found Auto Coll. Exp on Yelp & ended up speaking to Savi. He was very helpful, saw me right away & walked me through the process. He handled the Insurance inspection, kept me informed & delivered my car in pristine condition on the expected date. Very happy with the overall service, would recommend to anyone needing auto repair services - Savi the Savior. read more

I reached out to Savi asking to have the coin compartment in my car replaced. He was really communicative, and the entire process took less than 5 minutes when I brought my car in -- it took more time to do the paperwork than to have the actual part changed. I was able to come in as soon as the part arrived. read more

What I was quoted as a two-week car repair turned into almost two MONTHS (multiple delays, repeated broken promises), with the original quote for costs almost doubled by the end. And when I finally got my car back, the work wasn't even completely done, which to be fair, has a valid reason (paint needs time to cure before applying decals, etc.), but they didn't communicate that with me in the beginning. I went through a lot of stress as a consumer putting my trust in a business, and was dumbfounded that a legit business could show such lack of professionalism and care. Savi seems like a nice guy and is a smooth talker that appears to be knowledgeable enough about the business. And in the beginning, the communication was good... till deposits had been made and the car was in their possession. That's when the communication got bad, response time especially got slow when I inquired about the status of my car after the initial proposed "ready date" had expired (this was NOT during the holidays, it was during business days). When I finally heard back, they raised the cost and extended the "ready date" significantly without giving me a chance to prepare (rental car, transportation to work, etc.). They got quiet again, when I asked for the detail about the work that had been done in the first 3 weeks. Savi opted to have a phone conversation to explain, probably cuz it sounds better than putting in writing that not much work was done on my car during that time, mainly just getting or waiting for quotes on additional car parts (the workers he had left in charge while he was out of town may not have been capable of doing certain tasks... but why should the customer suffer because of this). When your car is at the repair shop, every day without your vehicle is precious, and can be costly if your insurance doesn't cover rental car fees. ACE didn't seem to respect that. And to make matters worse, the communication was repeatedly delayed as well, making it hard to plan things (car rental, transportation to work, etc.) without being given an update in a timely manner, which is all I really needed... in hindsight, it probably wouldn't have mattered cuz the "ready date" they would give me was never accurate anyway. I understand there are some things that are out of their control (such as the holidays, or needing to order extra parts, or even delays in shipping parts)... but even considering those things and giving them the benefit of the doubt, THEY WORKED UNIMAGINABLY SLOOOOW with no sense of urgency for the customer. The good news is, they do seem to be capable of doing quality work, I have not found any big problems with my car so far (hence why I'm still giving them 2 stars). But the overall experience still gives me nightmares today. Even factoring in extended wait times during the holidays, the estimated quotes for costs and time were EXTREMELY off, borderline deceptive. And the lack of communication was even worse, and brought so much anxiety. The communication got slightly better toward the end, but I had to initiate the inquiries to push it along. And the "ready date" was extended yet again by three more days (after I was reassured with such confidence in late December of no more delays). Be warned of my experience, and decide for yourself if you want to take your chances and hope to be one of the lucky ones they don't screw over or neglect the needs of. Even if it doesn't cost you money (cuz you're working through insurance), it may cost you your sanity! Thanks Savi, for at least fixing my car... even if the process was long and painful for me. I'll be getting the remaining work done elsewhere. read more

Auto Collision Experts - Waiting area/seating - Body Shops Near Me - Sunnyvale, California

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My Tesla Model 3 was rear ended so I brought it here. Savi gave an estimate of what it would cost and explained that if Tesla insurance reimbursed less, then he would refund the difference. Savi even drove me to my house about 10 minutes away. The repair took 3 days, same like he said. Savi filed the paperwork within 1 week. Tesla reimbursed about $50 less than the estimate and Savi promptly refunded the difference, same as he said. Honest, professional people! read more

Insurance company estimated as more than $4k to repair my car damage (added unnecessary work). But This shop fixed the damage as I exactly wanted with almost 1/10 cost of the insurance estimated one. I like this shop. read more

These guys are great. They helped me replace my Honda's door when it got bent and couldn't close anymore. Fair prices, fast service and professionals. I'm very glad I found them and will come back if I need additional work done. read more

Auto Collision Experts were excellent. Savi offered me a competitive quote that surpassed the other local autobody shops. The work I asked them to do included a generous dent by my headlight and many scrapes. My car was returned to me looking like the day I first bought it. Beautiful craftsmanship and cleanup. I highly recommend them. They're a small shop but turn out amazing quality. read more

I hit my car on a parking lot column while passing through town and stopped by this shop hoping for some guidance. I was not able to fully open the driver's side door and needed some of the metal bent back to make it operational. Even though I explained that I was from out of town and wouldn't be a repeat customer, the Savi went out of his way to help me. He didn't even charge me. He quickly diagnosed the problem, explained everything clearly, and got me back on the road with no fuss. The first place I stopped said what I needed done was not even possible! What really stood out was how smart, kind, hardworking, and knowledgeable he was. He took the time to really understand the problem and helped me out without hesitation. It's rare to meet someone who operates with that level of integrity and care. If I lived anywhere nearby, I would 100% bring my car here for any work I needed. Highly, highly recommend. read more

Auto Collision Experts did an outstanding job on my Tesla Model Y. After an object on the freeway caused dents and deep scratches to my hood, I needed the repair done quickly, and they completely came through. They understood how important it was for me to get my car back as soon as possible and made it happen without cutting corners. The workmanship was excellent and the hood now looks brand new. Savi was a pleasure to work with and clearly knows this industry inside and out. He was upfront, professional, and easy to trust from start to finish. Savi even gave me a ride home after I dropped off my car, which saved me from paying for a rideshare. Great service and great results. I would definitely recommend Auto Collision Experts to anyone looking for high-quality body work. read more

I brought my car in for damage to my front passenger bumper (plus damage to some trimming pieces), and I'm happy with the result I got. The price I got quoted for was competitive, and Savi kept an open line of communication with me throughout the whole process. He was very friendly and kept me informed on next steps. My car has a few custom parts, and they were more than happy to work with them. Before returning my car, they also washed it and vacuumed the interior! My only complaint is minor chipping in the bumper, around the areas where it would snap onto the car. Seems like they were maybe a bit too rough or didn't wait long enough for the paint to dry before installing it. Either way, the chips are minor and I'm still happy with the overall result. I would come here again :) read more

Auto Collision Experts - After repairs - Body Shops Near Me - Sunnyvale, California

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What can I say? Savi did it again! He worked his magic and fixed my 2022 Mercedes Benz EQB. Him and his team did an excellent job repairing our doors and whole side panel including rotating, balancing, and fixing our tire. Our vehicle looks brand new like it came out from the showroom. My wife and I are very pleased with the work done. Savi kept us informed with the updates being done to our vehicle during the process; he showed us updated photos of the repairs, types of items being ordered, and date/time estimations. I know I can always count on Savi whenever a car issue comes up. I highly recommend people coming here for their car repairs. You can't go wrong. They are organized and very structured in their craftmanship. It's clean and their professional at what they do. I GUARANTEE YOU WILL HAVE AN EXCELLENT EXPERIENCE! read more

Auto collision experts is a great place to take your car. I took it in last week and got it within a week turnaround. I had been just slightly hit in the front from a parking lot accident and Savi and his team took care of my car. Great pricing, fantastic customer service. I highly recommend you to take your car here. I continue to refer friends and clients here! Thank you everyone at ACE! read more

I had such a great experience here. The owner was a pleasure. He was easy to work with, fast, and on top of things. He made working with the insurance company seamless. The car looks great! Would highly recommend to anyone in need of car repair. read more

Savi did a flawless job replacing the dented door on my car and matching the paint. The process was exceptionally fast. He made sure I got a quote even when he was out of office, and he completed the work even before he got paid by the insurance company. read more

Absolutely love this place. Owner is easy to work with who is honest and reliable. They did an amazing job on my truck and worked with my schedule. Can not recommend enough. read more

Very thorough job with repairing my bumper at fair price (lower than some other places I was quoted at). Also responsive in communicating drop off and pick up time read more

I had a great experience. Savi is a really nice guy, he was quick to respond to any questions and provided great customer service. I was getting damage repaired from an accident but also had a LOT of previous damage, especially on the front bumper. Savi was able to stretch the money I got from insurance to fix my entire car. I have no idea how he pulled that off but my car looks practically new. Will definitely come back here if anything happens to my car again (knock on wood) and highly recommend to others. read more

Excellent experience with Savi. He patiently explained my options, really listened to my concerns, and expertly fixed the deep scratch on my Tesla. He's honest, knowledgeable, and genuinely cares. Just a stand up guy overall. read more

Savi Singh was amazing! Right from the time I brought my car in for the estimate to the final repair, they were great!! The work was done in time ( in fact before time), and the customer service was over expectations!! My car was washed and cleaned inside out before they handed it over to me. I would use them again, and recommend them to my friends and family anytime!! Thanks Savi Singh, you are the best!! read more

Savi was amazing. The gas door was not opening or closing completely, unlocking and opening slightly when the car was unlocked, etc. Our mechanic told us to go to a body shop, so I did and Savi took a look, put some pressure on the door hinge and fixed the issue on the spot!! His explanation on the issue was very clear to understand, and the quote if we ever needed to actually fix it was decent. Since he was so honest and skilled, I'd definitely go back to him for any future issues! Thank you, Savi! read more

My experience with Auto Collision Experts and Savi and crew was awesome and I came away a totally happy customer. Don't be scared by the need to get an appointment before you have them see your car. After seeing it first-hand, they're just organized and want to schedule things so that you'll have the attention you need when you first onboard. Yes, they're busy, but they're organized and they do the work on time. His team took pictures, gave me an estimate, and I was happy with the estimate because it was $1,000 less than an estimate I got from nearby. $1k makes a difference when you're paying out of pocket. That said, anytime you get body work, it's going to be pricey. So now I'm wary - will I get what I pay for? I like the price, but you never know what it will look like. They estimate 8 to 10 business days to fix. It takes 7 business days. I get the car, anxious to see what they did, and it looked PERFECT. I was so grateful. And then the kicker is, his team and he reviewed the damage and saw that some of it was just a coat of the other car's paint, there was no damage and they just needed to clean the part off. They proactively decided to save me money on the work (work that I already agreed to in the estimate) and they knocked off a big chunk of the cost because of the saved labor and saved cost in the part. They did right by me. I chatted with Savi and found he and his family have been doing auto work for three generations and it's clear he knows his business and he does great work for the customer. read more

The service here is phenomenal! I brought my car in for a repair after a car accident, they handled the insurance payments smoothly and promptly. They kept me up-to-date with communications. My car was returned to me cleaner and more shiny than when I dropped it off. They advocated for replacement parts to be the high-quality originals. read more

Updating my review--but the results are the same! Savi once again delivered to my expectation. Many people would consider my 13-year old car a beater at this point, but it certainly doesn't look like it thanks to Savi and his team! Being as old as it is, I hesitate to get significant work done on it, but given how fairly Auto Collision Experts prices their work and services, it's worth it. I wouldn't have gotten it done if it didn't make sense given the value of my car, and even Savi understood that when we were discussing the estimate. I'm glad he could respect where I was coming from in that regard! Savi was easy to work with as always--prompt with his communication, clear on what he can deliver, and when. Scheduling was efficient, and he was flexible with me when I had to make a change to the drop off. All my appointments were met on time, and maybe about 15 minutes max. Appreciate the consistency of all the times I've needed their services, and standing by the quality of your work. Thanks again Savi & team! read more

Great service and quick turnaround time! Savi the owner is incredibly helpful and friendly as well.

Savi was very easy to work with. I brought the car in for in-person estimate first, and he explained clearly how he would repair the damage and the parts he would need to order. Throughout the process, he was very responsive to my email. Thank you! read more

Auto Collision Experts - Dent and paint scratches on the front bumper - Body Shops Near Me - Sunnyvale, California

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This place's owner Savi Singh pays influencers to leave high rating for his business on Yelp, Google, Facebook etc. Sharing from my experience, I felt Savi Singh is not at all a customer friendly person. And Savi Singh's commitment is not towards offering high quality or even decent service. Had gone to his business the other day and I stood waiting right in front of Savi Singh while he kept talking on the phone with a friend of his (discussing some personal stuff). I asked him if he could help me, he asked if I had an appointment. To which I replied I did not know about taking appointment and that I had just walked in. To this, Savi Singh replied, Hang tight, and he resumed his conversation with his friend on the phone. I stood right in front of him for a few minutes (maybe 3-4 minutes) while he kept talking personal stuff with his friend. Had it been a business discussion or a client he was talking to I would totally understand. Absolutely. But treating customers in this insulting way by having a private call during business hours I felt was very unprofessional. I won't be going to Savi Singh again, as I don't know what damage he would do to my car and then refuse to talk. Be very careful of this place. read more

Auto Collision Experts is a great auto body shop to go to. Savi and the team are very transparent about what goes through the whole process, and keeps you updated through out the duration of them fixing your car. Very goated. read more

Someone backed into my car (Supra) in a parking lot. I took the car in to assess the damage to the bumper. Savi was easy to communicate with and straightforward with the pricing, depending on the damage assessment. Fortunately him and his team were able to carefully remove part of the PPF and assess that the bumper was not damaged! If you're looking for a repair shop that has clear pricing and great customer service, I highly recommend them! read more

Savi and team did a fantastic job repairing my Tesla Model 3. I was sandwiched by 2 cars and the one rear-ended me. I also hit and ran by him. My insurance really tried to push me to receive the total loss of the vehicle. This would have resulted in a 6K loss since my car was under 1 year old and I would have wanted a brand new car. I called Savi. There wasn't anyone who could've done it. He came personally to give a second opinion which saved me so much trouble and money. We had the insurance company help me repair the vehicle. I am beyond thrilled with the customer service, and quality of work with the works performed by Savi and his team at Auto Collison Experts. The pricing for the level of attention and quality of work was very reasonable. Savi talks to you and tries to help in any way he could. He was extremely professional, communicative and timely. Now that the TSLA M3 is well repaired, I am finally back on the road again. I would recommend this to anyone, especially those who need another opinion. read more

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Savi was really helpful, friendly and understanding. He helped us throughout the car repairing process by explaining all the details. He made the entire process seamless. The repair work on my car was nicely done. read more

Very good timely professional service. Savi took the time to explain all the options which was helpful in making decisions.

This is long overdue, but we got caught in the same predicament last year in 2023, where we needed some touch up again and were a little bit embarrassed to go back to Mr. Savi....but after a little more effort than normal to get in touch (given their busyness and Savi's desire to be both completely devoted to his business and his family, so less open hours than before)...he completely delivered again to help us in the kindest and smallest way....completely appreciate the ways he always finds time to help us. He is a great guy. I told him that the people who rated him 1 star were complete idiots, and he chose to take the high road in his response, but I could tell from his body language he completely agreed. read more

Savi is extremely personable, kind and understanding. He also was highly qualified in understanding what needed to be done to my car & fixed with effort. I highly recommend him and his team if you want care with expertise. read more

I got Auto Collision Experts to replace my front bumper as it was pretty destroyed. They were very professional and explained the process well with me. And the work was nicely done. They are responsive and easy to work with! read more

I had a few minor dents that needed to be fixed so I took my car here for an estimate. The estimate fit my budget and Savi said it would take 5-7 days. I was completely satisfied with the results I would recommend this body shop because my car looks fantastic and they were easy to work with. read more

Had a good experience with Auto Collision Experts in Sunnyvale. Savi and Deep were great to work with--communicative and helpful throughout the process. While the repair took a bit longer than expected, they handled all the paperwork with the insurance company smoothly, which made things a lot easier for me. I really appreciated the offer to drop off my car when it was ready. Overall, great service and customer care. read more

My insurance provider referred me to Savi and Auto Collision Experts after getting into a pretty bad front-end collision on Labor Day Weekend that required some pretty extensive work. Repairs always take way longer than you want to, but Savi was patient with me and explained the details of what was happening with my Toyota Tacoma, and even pulled a few levers on his end to bring some of the repair costs down. There were times at which I would have liked more frequent or proactive updates and clearer timelines on when work would be done, but I understand that sometimes a shop just has to wait for parts, or there are things unforeseen that come up as you're making repairs. Overall, I'm satisfied with the quality of work he and his team have done. My truck drives like it did, and the body and paint work looks like it's brand new. If I had to do it all over again, I would still go with ACE for my collision repairs. read more

It's a good experience to work with Auto Collision Expert. Savi is very responsive and get the car done just before I need it. It looks nice! read more

From start to finish, Savi and his team epitomized professionalism, understanding, and passion for the incredible work they do. After quickly setting up an appointment via Yelp, Savi was very welcoming when we met in person and quickly assessed what needed to be done to restore the front of my 2011 Toyota Corolla. He worked with me to find cost-efficient replacement options both inside and out including the front door, hood, bumper, fender, grille, lamps, and radiator support. The job required about a month's time and, when I saw the finished product, I was astounded. It looked brand new! Savi's friendly communication throughout the process was greatly appreciated and he was such a honest ally, trustable while making the restoration not feel as daunting. Savi and his team care deeply about producing the best possible results and I feel so fortunate to have been able to work with them. Thank you! read more

Auto Collision Experts - Before - Body Shops Near Me - Sunnyvale, California

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Recently, My car got side swiped with big damage on the passenger side. They had to replace the bumper, muffler, tail lamp and side panel . The shop matched the custom color of my car perfectly. This shop was not preferred contractor from my insurance but my friend recommended them to me and I'm very pleased I used them. They also handled all the process and paperwork with the insurance for me. I highly recommend Auto Collision Experts. I had a great experience with them. Ask for Savi, he helped me with the repairs. read more