Above and beyond expectation. Great service, strongly recommend to any Tesla owners. (They accept non-Tesla vehicle as well)

I recently brought my mom's Tesla Model Y to 101 Collision for repairs, and I couldn't be happier with the entire experience. From the moment we dropped the vehicle off to the day we picked it up, the team was professional, communicative, and incredibly helpful. What stood out most was the level of customer service. They kept us updated throughout the repair process, answered all of our questions, and made what could have been a stressful situation feel completely manageable. It's clear that they genuinely care about their customers and take pride in their work. When we got the Model Y back, the quality of the repairs exceeded our expectations. The vehicle looks fantastic, and you would never know it had been damaged. The attention to detail and craftsmanship were outstanding. Everything was completed professionally, and the car was returned clean and looking like new. Finding a collision center you can trust is not always easy, but 101 Collision has definitely earned our confidence. If you're looking for a shop that delivers exceptional repairs, excellent communication, and top-notch customer service, I highly recommend them. Thank you to the entire team for taking such great care of my mom's vehicle and making the process so smooth from start to finish. read more

I took my poor car here after getting rear ended a couple months ago. They took the car the same day, arranged the rental pickup and quickly started fixing the bumper. They got the car back in 4 days, actually right on schedule. The service manager (Miguel) was friendly and helpful. The bumper looks like new again. They probably could have done a better job detailing the car afterwards but it wasn't bad. Really I'm just glad to get out of the horrible rental car before the weekend. Value? I think the price was normal. Insurance paid for it so it wasn't really an issue. read more

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Got into a rear end collision, They repaired it all within two weeks which was faster than most other places Paint match looks almost impeccable Service was swift and easy, if it's a tesla make sure to bring ur keycard. They do 80% teslas so super easy If u need a rental enterprise is 1 mile away and they will come to you so no uber required. Drop off was 10 minutes cuz walkthrough and pickup was 5mins cuz super easy. Overall great experience and enterprise was easy to work with read more

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I brought my car to 101 Collision Center after badly damaging the left front while backing up, and they did an outstanding job. Miguel was friendly and genuinely helpful from the start, keeping me updated and explaining the repairs clearly. The left front was restored to a like-new finish. The panel gaps, alignment, and paint match were all excellent. When I mentioned a separate minor scratch on the rear bumper, Miguel arranged for one of his painters to fix it even though it was not part of the original repair. That extra effort saved me another trip and another bill. The work quality, customer service, and attention to detail were all excellent. Honest, professional, and skilled - I highly recommend 101 Collision Center and Miguel! read more

Had the rear hatch and quarter panel replaced after being rear-ended in my 2 month old model y. The hatch is quite clearly misaligned. I was told "Tesla parts don't fit right", and to bring it in for readjustment. I did. It still is clearly busted. You can see daylight in between the bumper and hatch, and it's still clearly crooked. And giving me my car back at night when it's impossible to inspect while admitting that it isn't right is shady at best. read more

101 Collision Center - My index finger fits in here... - Body Shops Near Me - Santa Clara, California

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They were wonderful! Efficient and so Helpful! And super nice! I would go back anytime and also referred them already to a friend of mine who needs his Tesla repaired. read more

Had my bumper repaired here in 3 days! Great communication and picked up a super clean car! Highly recommend this place! Thank you!

Repair quality was great (my new front door functions perfectly). The time estimates for the repairs were accurate. After the initial repair, I noticed some subtle cosmetic issues having to do with the paint. I think most people wouldn't really notice or care, but I'm particular about these things, so I mentioned it. Miguel and Hansen were hugely helpful in getting the issues promptly taken care of at no expense. These guys really want you to be satisfied with the work, and it shows. read more

My experience from 101 Collision Center from start to finish was five stars across the board. I got rear ended and was referred to this place by my brother-in-law. Every interaction from the initial consultation for an estimate to dropping my car off to figuring out my rental car to picking my car up was seamless, thoroughly explained, and comparable to a white glove service I never knew an autobody shop could offer. Hansen is a godsend. He's responsible, on top of every minute detail, and communicates everything in a way that is digestible for the average layperson. All phone calls were answered promptly or replied back in a timely manner. Everyone was very respectful. Even Oscar who helped take me to Hertz to pick up my rental car drove responsibly and was so kind to me! Now aside from the amazing people who truly make this local business a gem, the service I received on my car was equally as spectacular. My car has been renewed to its original state. I can't even tell I ever got into an accident. And if you didn't think it could get any better, they offer a lifetime guarantee on all services. You bet I'm putting my full trust in 101 Collison Center here on out for all my car needs. There's no other autoshop I trust more. read more

Very professional, friendly, and clean shop. We were referred here by insurance and they did a great job with the repairs.

We had a fantastic experience here and would definitely return!!! We accidentally made some big scratches to our Tesla trying to remove tree sap with a sponge (a very stupid mistake!! Don't do it!!). We came in to get an eval and quote and they recommended we first try buffing/polishing it (cost $500-$600), and if we didn't like the results we could try repainting (would cost a couple thousand). They finished the job within a couple hours and it looks amazing!!! Can't even tell that we scratched it! So impressed. Will definitely return if we have future needs! Thanks Miguel!! read more

101 Collision Center - After!! It looks like new and they didn't even have to repaint it!! - Body Shops Near Me - Santa Clara, California

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I had my Model S repaired here recently due to hitting a raccoon. My overall experience was that they are way too busy and the quality of service goes down because if it. I reached out on May 24. I had cracked bumper and leaking radiator. Had to wait for June 7 for first inspection which was me driving to their shop and them confirming parts for a bumper and radiator within 5 minutes and sending me back home in my car. Several email ignored and almost 0 proactive updates on the car even as days dragged on. The first drop off available was July 5 and estimate to repair was 5 days. On July 26 was when I finally received the car (after calling every few days for updates and new excuses each time). The worst part was on my drive home I had the same battery overheat issue and my car dangerously slowed to a crawl in higher speed traffic. When I picked up the car I asked if they drove it and they said yes. Then after I brought it back due to the issue they said oh yes we only drove it in our parking lot though. They're taking shortcuts. On top of that, I was asked to drive it back and did not even offer a ride home. Not sure if this shop is truly great for so many people but I had really inconvenient experience and poor customer service here. Some positives here were that every call was picked up politely and every question was answered. I think the shop knows what they are doing but don't care enough to ensure everyone has a great experience. read more

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Great customer experience , Great communication with customers, Same day estimates. Tesla Preferred! 408-727-6811 read more

101 Collision Center - Lobby - Body Shops Near Me - Santa Clara, California

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Took my Volvo to get repaired here and it took over 5 months to be repaired. There were multiple issues. I had to return 6 separate times because they have zero quality checks. Every time I came back Sung had a different excuse. He even accused me of not wanting my car because I kept rejecting their poor work. Hilarious. - Rear bumper paint had bubbles (excuse was that "it was too hot so the paint didn't stick well") - Hood was still dented when repainted (excuse was "the person who did this was fired") - Multiple scratches all over the car, even on surfaces that were not painted - Window trim molding was broken - Car was returned unwashed and interior (drivers side) was extremely dirty. Seemed like the workers went in and out of the car without any part of interior covered, not even feet mats. Overall I would not recommend this place to anyone. Be weary about places that have mostly 5 star reviews as they seem to be fake most of the time. read more

BEWARE : These guys are gonna ruin your white inferior seats and turn them brown with dust and don't even have the decency to clean it up After a 9000$ job..! Better off taking your Business Elsewhere. read more

Service was amazing, Miguel was very kind, honest, helpful and accommodating. Always greeted us with a smile and gave awesome vibes! His team did a great job as well, highly recommend and it was a pleasure doing business with 101 Collision Center. They over exceeded my expectations :) read more

I needed a big dent on the fender and scratches on the bumper of my Acura fixed. I shopped around a bit on Yelp and of the 12 bids I got. 101 Collision center came in among the lowest. I took my car in and thought they may do a 'bait and switch' but no, Joe stuck to his previous estimate -- based on 2 pictures I had emailed him. His partner Chris was super nice and gave me a courtesy ride home. My car got done 2 days later as promised and they even had it all washed and looking amazing. All for a lot lower than a dozen other bids I got. Highly recommend Joe, Chris and his crew of highly skilled, expert and friendly staff. I hope I don't get into a collision and need repairs but if I do need body work on my cars in future I will go to these guys first. Best wishes! read more

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Very good repair experience with 101 Collision. Took in my Model Y after getting hit in the rear passenger quarter panel. They did the whole repair in one week and the repair quality is excellent. On top of that they even cleaned the interior and exterior of the car before I picked it up. I will definitely return if I need any body work in the future. read more

I just took my car back from them on 11/10/23 and took it to another honest shop and the mechanic just visual check the trunk and do some measurements and check the paint. You can see the body didn't get fixed at all, still see the seam crack from inside the trunk on the quarter panel. Trunk, tail light and quarter panel is not aligned! The paint job is really bad, and still have the blue tape on the gas cap. I think they basically just replace a non-perfect bumper new bumper, and just paint the quarter panel poorly and call this job done! And force me to take this unfinished car back or will charge my huge storing fee! I'm looking into any legal action that can defend my right and get my car fix properly without paying it myself. I should listen to the other review saying they just want to get your insurance money and get you out of their shop asap! If your car is not fixed correctly, you cannot do anything to them and the insurance said it is between you and the shop since it is not in the insurance network shops! And the insurance said they already paid the shop for the damage, if I'm not satisfied, it is between me and the shop! You guys can judges yourself from these new pictures I added taken on the day I took the car back and see what they did to my car! They even blamed it is 30 years old car, so it is normal to be misaligned, and call me picky and blamed me not to accepting this "finished" car. I feel really bad and sad! I'm not sure what excuse they can said for this undone job now. Either they don't know how to fix it or they intentionally didn't fix it but charge the insurance more than $5k for the whole job with parts or they just "missed" it? Or they still insist they finished the job and fixed the damage correctly?! Not enough room to post the bad paint jobs they did, will do it next time. read more

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Anytime the slightest inconvenience happens with my car I automatically resort to panic mode. After my car was involved in a curb accident I immediately called 101 Collision Center to see if they'd be willing to provide me with a quote for repairs. They invited me to come in the next morning and I hurried down to assess the cost of the damage to my car. To my surprise, the team didn't try to upsell me on services or repairs that I needed and instead, they went and cleaned up the scraped area free of charge. While there were still paint chips from the incident, Joe and team used some touch up paint so that it was only visible if you really tried to look for flaws. I also had some curb rash on my premium rims, and because the car was a lease, they suggested to come back closer to the end of my lease in case something else happened during the duration of the lease. I was assured when I do come back, the rims will be repaired with OEM parts and will look brand new. The team here seem really knowledgeable about luxury vehicles so I highly recommend paying them a visit for any of your auto body/collision repairs! read more

Came here a few years ago to get my driver's side door/front bumper area repaired after a car had reversed into me. The work seemed to be good and legit until recently finding out that when they "repaired" my bumper on the left side, they never put the damn screws/clips back in which is why my bumper over time has loosened up and began to separate. Took it to another shop in Santa Clara with an HONEST owner/mechanic. He fixed my bumper then asked where I had work done previously because they did a half ass job. So, what was originally covered by insurance a couple years ago ended up becoming an out-of-pocket expense because somebody that day who was working on my car was doing a half ass job. Hope that person doesn't work there anymore. read more

Decent work. Took a bit longer than I thought it would. Everyone was nice and professional.

Okay everyone, if you need paint repair or any other kind of repair I highly recommend this place! My car looks way better than when I first got it 9 months ago lol! I am truly amazed by the results. I got some really bad scratches on my passenger and driver side doors and requested quotes from body shops through Yelp. Not only was Joe the first to respond, but he also gave me the lowest quote. The paint match is exact and all the damages are gone. I am so happy with the service and how fast and easy the process was. I dropped off Wednesday morning and picked up Friday evening after I was done with work. Joe was more than generous meeting me after his work hours so I could pick up my car. 10/10 would recommend this place. read more

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My wife's Model 3 was rear ended on 680. All other Tesla approved body shops had months before being able to get her car fixed. 101 Collision was able to get her in and repair the damage before any of the other shops could even do an estimate. They also perfectly matched the new bumper paint (white is the hardest to match) to the rest of her vehicle. Car was returned clean and on time. Having such a great experience with my wife's car I knew I had to go back when a pickup truck backed into my parked Model Y. 101 Collision again was able to take the vehicle in faster than any other shop, get the work done quickly and returned the vehicle with perfect color matching. As a Tesla employee it's extremely satisfying to see a shop pay attention to the details unique to Teslas and appreciate the work they put into all their repairs. read more

These guys overpromise and underdeliver. I took my Tesla for a repair here. Chris does a great job to get you into the shop by promising that parts have been ordered and your car should be ready to head to repairs as soon as parts arrive in a week. And then the waiting game starts and you are continuously given newer dates for when the car will get fixed. I would look elsewhere for any Tesla repairs as Chris was very unprofessional in how we were dealt with. read more

Okay~ this review is late but better late than never right? Hehe So I have before and after pics below. My car was pretty banged up since last year and since I didn't have much money to get it fixed right away-- plus covid19 so it took a while for me to finally get to a body shop and fix it. The insurance didn't pay for it coz I have a no name insurance while the one that hit me had geico and well my insurance settled coz they're cowards. ANYWHO-- so I took the poor baby here and braved myself for the cost actually. I knew it's going to be expensive out of pocket so I'm not even going to try and complain. Trust me-- this place doesn't need any more karens. When I got the estimate, I just said let's just do it. They even fixed the side dents but their main focus was the front. When I finally came to pick up the car, I lost my mind for a sec, coz how could my prius looked so beautiful??? Didn't even look like this when we bought it. * sobs* Thank you collision 101 for helping me out. Shout out to Mr. Sung Kim for especially helping me and making the process least painful as possible. I'd totally recommend you guys! My beautiful baby * cries tears of joy * look how shiny she is!! read more

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This place is literally AMAZING. Super prompt responses! They had really reasonable (dare I say CHEAP) estimates and most of all, the repair was amazing. I had dented my rear bumper down to the metal bar and somehow they got it looking brand spanking NEW. My car is also a tri-coat of paint and they regained that pearly white finish. The repair only took 4 days and that's with me dropping off during Memorial Day weekend. Service was exceptional! They were super nice and friendly (I think Sung helped me when I came). I left my glasses in the car and he brought them out to me before I even left the place. Joe (I think) rang me up and he was also really nice and gave me advice on washing my car (aka not washing too often to preserve the clear coat). Overall, amazing service and an amazing job) 6/5 stars, would recommend to anyone. read more

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My new Model Y had an unfortunate meeting with a random construction cone in the middle of the freeway which damaged the front bumper and destroyed some trim and a wheel liner. Called on a whim Tues morning after getting two expensive estimates with 3-5 week lead times at other Tesla Preferred centers. Joe took a look and said he could have me all fixed up in two days at a very reasonable price! Not only was the car ready in two days as promised and restored to perfect condition, they fully detailed the car which had just returned from Reno through rain and snow (yeah, in late April!). And the car looked newer than when I picked it up from the showroom! Tesla Service doesn't even wash cars any more, but these guys go the whole nine! A very pleasant surprise ending to a somewhat unlucky story. Would definitely recommend! read more

Something fell off a building during a storm and crushed my new Tesla Model Y with only 7100 miles on it. The team at 101 Collision Center was great every step of the way. They fit me in to take photos right away so they could order parts, kept me informed of the status of the parts and when to bring it in to be worked on. The damage was so severe it ended up being totaled after the extensive repairs needed. They let me grab all my stuff out of the car before it was released to the wrecking year and even helped me remove some after market mud guards I had installed. They were very pleasant, professional and responsive throughout. While I hope to not have to use them again, I was very impressed and would highly recommend them. read more

As a young woman, I'm always nervous about going to auto body shops due to the fear of ridiculous prices quoted, poor service, etc. 101 Collision center with Sung has been so awesome! They fixed up my Tesla model Y and Model 3 very quickly for an unbeatable price and service. 100% recommend this shop for all your car needs. They're honest, fast, and do great work. read more

I contacted a couple of different body shops for a quote on my passenger side door. 2 places never got back to me, 2 gave me insane prices and 101 Collision instantly got back to me with a more than generous price. When i got there, we reviewed all the damage and needs, finalized the price and pickup day & time. The owner, Joe, was really sincere and offered not to charge me over the quote amount for work that clearly didn't see at first but obviously needed to be repaired. His team provided great communication and made me feel comfortable. I cant say thank you enough for the beautiful repairs they made and how happy I am with the job that was done! Definitely should be your first call for auto body repairs. read more

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I looked around for months for a certified Tesla body repair through Tesla's website, 101 Collision showed up and I crossed referenced them on yelp and they looked great. Excellent communication, professional, nice guys, and gave me an accurate window to repair my Model 3. Also appreciate how spotless the car was when I picked it up. The quality of work was perfect and I'm pumped with the outcome. read more

101 Collision Center - Just like new. Thanks. - Body Shops Near Me - Santa Clara, California

THIS IS DEFINITELY GO-TO FOR CAR REPAIR AND AUTO BODY SHOP!!! My tesla model 3 had rear end collision and Joe fixed it right away! Joe is the one who did the virtual assist with AllState Insurance. It took four hours to connect with the agent but Joe got a lot of patience! I took my car in their shop Thursday morning and Friday afternoon, it's all done!!! Fresh like brand new!!! THEY MAY BE NEW IN THE MARKET, BUT THEIR JOB AND CUSTOMER SERVICE IS EXCELLENT!!! I HIGHLY RECOMMEND THEM!! When my car is done, Sung, helped me with the paperworks and it only took a minute for everything. He even helped me to put my license plate, not to mention, THEY FIX MY CURB RASH for free!!! It's not like totally gone but helped me to polish it and paint it! LASTLY, THEY ARE TESLA CERTIFIED SERVICE!!! Please make them known and refer them to your family and friend!!! Thanks Joe!!! 101COLLISION is LIT!!! read more

101 Collision Center - Body Shops Near Me - Santa Clara, California

Joe and his team did a great job repairing my car and providing excellent customer service! My car looks brand new! I got hit pretty bad and when searching for a body shop, 101 Collision stood out to me bc of their expertise in Toyota's. Joe said they get a lot of Prius's bc of how many there are on the road. Joe's professional and personable demeanor made me feel more at ease especially since this was my first time having to get my car repaired. I would definitely recommend their shop for body repairs! read more

101 Collision Center - Brand new doors! - Body Shops Near Me - Santa Clara, California

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Joe, Miguel & Chris were great! Fixed my Mercedes, and did a great job. The quality of the work speaks for itself. Long awaited review; recommend this shop to all! read more

101 Collision Center - After - Body Shops Near Me - Santa Clara, California

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Very professional shop with great customer service. Worked with Joe to get an estimate. I'd would come here again.

My Tesla Y was hit on the side by a small landslide crushing several side panels and damaging a rim. I did not have an appointment and brought the car in to get assessed. I met with Joe, who was very busy, but took the time to work with me without an appointment. He took photos, explained how Tesla insurance works, and explained their process. This body repair shop is a Tesla preferred body repair location. Throughout the repair, Joe was great always being available to answer my questions and kept me updated on the progress. I have not had the best of luck with car damage repairs. This was a 5 out of 5 experience. The car was returned with a perfect repair. They also cleaned the car's exterior. I hope I do not have to get my car body repaired again, but if I do, I am coming back to this shop. Thank you Joe and thank you 101 Collision Center! read more

Never in a million years I think I would need to go find a body shop. Never got in a accident before and my first one was a hit and run and I wasn't even there so I got pretty mad. This happen about a month ago and was quick to get an estimate from Geico. But the idiot who did the estimate at caliber collision Milpitas said one of the damage was not part of the hit and run. So I was fighting them for weeks before I got approve for everything to be fix. During that time of me going back and forth with Geico I was looking at two shop to see if they could fix the truck. Both got great reviews and work on all type of cars/trucks. But I decide to go with 101 CC. When I drop of the truck to Joe he went over everything with me from the estimate and what going to be fix to what will be new on the truck and should be 100% like new when it is done. Pick up the truck and Chris ask me how you like it and go over detail with me a little and that they used OEM on everything because they did not like the fit from aftermarket and I pay then left in about 10 min. I don't know how I pick 101 CC between the other shop but glad I did because from the beginning to picking up the truck everything was smooth and easy. So if you need a body shop to fix anything call Joe or Chris and come to 101 CC. read more

This is my second time around with 101. Unfortunately I had to come back, but FORTUNATELY THESE GUYS ARE GREAT!!! I have not had any negative issues in dealing with any of the staff here, and instead have only been met with excellent customer service. As the gentleman behind the counter just said, "hope we don't see you again!" Not because they're not friendly but because they'd rather I not get in anymore accidents! To wrap things up, I'll simply say, I'd I do get in another accident, I will automatically look up 101 because I KNOW THEY WILL TREAT ME RIGHT. from Ali G. Verified customer, just stop by 101 and they'll remember the unlucky customer with the blue frenchie! read more