Our experience this week at this newly opened Eastside Mother's Juice Cafe was disappointing. We were expecting more in food quality and service focus from the Mother's folks. This is not their first rodeo of food service given the Westside Bend (Galveston St.) Mother's Juice Cafe has been in business for years..
The BOTTOM LINE question is will we go back to this Eastside Mother's Cafe? The answer is "No". Our experience would likely be a two star review and not three but for the fact Mother's is a local biz and one of the employees was outstanding. So, a 2.5 on a scale of five gets rounded up to three
But for us, for the price paid (roughly $8 each for sandwich and salad) there is, in our experience, much better prepared food of equally good quality with much more pleasant ambiance at East Village down the road about a mile. http://www.yelp.com/biz/east-village-the-bend
It is only fair to the business that a critical review be backed up with the experience that led to the conclusion. As follows.
Let's start with the GOOD THINGS because there are some.
1) SPECIAL MENTION EMPLOYEE: Five GOLD stars for whomever was the young guy wiping off tables, keeping things cleaned up behind the counter, updating the daily specials board and wishing customers "have a good day" on their way out. If I owned a biz, this is the kind of initiative I'd look for in an employee. And it is initiative that might be modeled by the other staff. (See number one on the Disappointing Things below.)
2) MENU is creative with a plethora of healthy food options and starting with quality ingredients..
3) AMBIANCE: If the space Mother's inherited from the defunct mom n pop sandwich shop (TuckMo) that was first in this place is not stellar for ambiance, at least it doesn't have sardine can seating - a very good thing to have space to walk about and increasingly rare in Bend.
4) ACCESSIBILITY:: Located in the Borden Corner center (across from Longboard Louie's) the cafe is level in from parking through the door and throughout and also has accessible loo(s) for him and her.
Now the DISAPPOINTING THINGS.
1) CORDIAL BUT NOT HELPFUL COUNTER STAFF: Counter folk were cordial enough when orders were placed, if not particularly welcoming to new customers who walked in and looked around trying to figure out the lay of the land. You know:, "Welcome to Mother's Café. Our menus are here. Let us know what questions we can answer. We'll take your order at the counter.". At least two customers walked in looking confused and walked out while we were there for lack of this assistance while the counter staff chatted with each other.
2) FOOD NOT GREAT FOR KITCHEN EXECUTION: We ordered two things that sounded promising: a black bean falafel sandwich with green tomato tzatziki that was to come in a pita and a strawberry spinach salad with caramelized onion dressing, pepitas and feta. The flavors of all the ingredients in the BB falafel sando were good BUT the execution was amazingly amateur for a biz with Mother's experience. As example, instead of being arranged inside the pocket of the pita, the falafel sandwich ingredients came slapped together - almost literally it seems - between two separate whole pita breads making it awkward to eat and with too much bread in the mix. The spinach in the salad had seen better days and although the flavors were good for the dressing, a big glop of cold caramelized onions at the bottom of the salad bowl was not.
3) SLOW SERVICE: In spite of the fact there were few customers at about high noon on a weekday, food was very slow to come out of the kitchen.
4) AMBIANCE: The sound system was turned up high volume to a local radio station playing pounding music with poor quality, scratchy, transmission. Sound matters to ambiance...something more mellow, with the quality of the transmission fixed at the right volume would help here. In particular given the ultra high ceilings and hard surfaces make sound bounce around.
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5) ALREADY LIMITED SEATING TAKEN UP BY MOTHER'S OFFICE EQUIPMENT: Although great to not have sardine can layout, there is only seating for about 24 at about six different tables. And two of those tables were taken up by what seemed to be the Mother's office equipment of laptop, photo copiers and so on. Adds to an overall sense of disarray in the place that is not particularly welcoming
We love supporting locally owned businesses and go out of our way to do that. But they need to meet their customers half way by providing a reason for the support. There are many good lunchtime, casual options in Bend. The Mother's folks have too much food service experience to deliver this lackluster customer experience. read more