They are amazing. I bought a 2003 Mitsubishi SUV that was in good condition considering its age and…read morereceived a totally fair price. The dealer was professional and made the entire process hassle free. I definitely recommend.

Andy and the team was excellent in helping me get a new car! Being without a car while Working and…read moregoing to school in Chico has made it difficult for me to see my dad who's sick back at home (Stockton). Andy helped me find the perfect vehicle and negotiated a lower price to be able to help me out. I am so thankful I'm finally able to go home in a reliable vehicle!

First time at this quiant little service center (in comparison to where I live in Southern…read moreCalifornia). Jeff, the young man greeting me was a very kind soul, and the service advisor Rob Silva had a great personality, was very helpful and upbeat. Not sure if my mileage will need me to come back before I head back south, but I do have one complaint. The cloth chairs gave me the heebie-jeebies. As a Neuro Spicy brained woman, I darn near see germs, and those fabric chairs against the window were borderline scary. Thankful there were plenty of other chairs. Facility however was clean, bathroom was especially clean with fresh clean smell, not toxic clean smell. Whew! Some scents are dizzying. Lastly, not a coffee drinker but do drink for pain and poured myself the Colombian. A tad week, but now I'm rambling on. I'm just spoiled by my SoCal Toyota. Overall great, but I took off a star because of those chairs Had time to test drive the 15K service

UPDATE AFTER SPEAKING WITH THE GENERAL MANAGER:…read more After posting my original review, General Manager David Ambrozevitch responded publicly and asked me to contact him directly so he could "better understand the situation and discuss any remaining concerns." I did exactly that. Unfortunately, the conversation only reinforced my original concerns. I explained what happened with the AI-generated email and the way the sales manager handled it. Instead of acknowledging that the communication was misleading or simply taking responsibility for how the situation was handled, I essentially received the same explanation I had already been given. I also felt his attitude was dismissive rather than genuinely concerned about resolving the issue. At that point, it became pretty clear to me that the problem wasn't just with one sales manager. Customer service and accountability start at the top. I also brought up something I hadn't mentioned in my original review. When I finally picked up the truck I purchased, the gas tank was essentially empty and the truck was only partially cleaned. There was still mud on the running boards and underneath the wheel wells. When I asked the General Manager about their policy, I was told they don't fill up used vehicles and that they wash them "to a degree." For a customer who just spent thousands of dollars purchasing a vehicle, I find that level of preparation and customer service disappointing. I told him that a 10-year-old could have done a better job washing the truck. I'm not expecting perfection, and I'm not writing this because I didn't get my way. I bought the truck. What I expected was basic professionalism, communication, accountability, and a vehicle that was properly presented when I picked it up. I gave both the sales manager and now the General Manager an opportunity to address my concerns. Instead of someone simply saying, "We could have handled this better," I received explanations and what I felt was a dismissive attitude. After speaking directly with the General Manager, I now understand where the attitude I experienced at the sales-management level comes from. It starts at the top. I stand by my original review

I had a great experience with this dealer, especially working with Bernie. I would highly recommend…read morethem whether you're looking to purchase a car or consign one for sale. I live a couple of hours away, but Bernie was very accommodating with my schedule and made the whole process easy. I purchased a classic car from them, and everything Bernie described was exactly as represented -- honestly, the car exceeded my expectations. I'm extremely happy with both the deal and the overall experience. Thanks again, Bernie!

These guys are great. They posted an f150 king ranch over the weekend. I called them first thing…read moreMonday morning and let them know I would come down and pay cash during the week. I live in Auburn, CA and work in Sacramento. I wasn't sure what day I would be able to get down there. Tod knew I was serious about purchasing the vehicle and held it for me on my word. I was up there, check in hand, three days later. I could not be happier with the truck or the service I received at New Autos Inc. if they have a vehicle you are interested in, give them a call. You will not be disappointed.

They let me take a Camry that I was interested in to a mechanic to get it checked out which was…read morereally cool of them. The mechanic said there was a transmission leak from inside the bell housing (which could have cost me a pretty penny) so I decided not to buy it. When I told the salesman why I didn't want to buy it, the manager insisted that I look at the spot that it was parked to see if there was any oil on the ground. At that point I said I was just going to go to which the manager loudly and rudely replied "I'm not worried about selling you a car for $6000 anyways." to;dr: The salesman was nice and worked with us but the owner was not very nice when I decided I didn't want to buy a car from them. P.S that Salesman should work at a better dealership, he deserves better.

I was very happy working with Bob at Chico Top Imports. He's a busy man and can be hard to reach…read morebut he deals fairly and has good prices. I shopped his lot for about 3 weeks until the car I wanted came in and then we sealed the deal. I did not have to haggle, or wait 3 hours while a sales manager tried to talk me up. Bob tells it like it is, it's refreshing compared to big car lots. I referred a friend to him and she's very happy with her car. He moves a lot of cars through that lot on a monthly basis so it is always crowded. On the other hand you're not paying for the glamor and glitz with an inflated car price. I recommend him to anyone who is looking for a used car.

Michael was very helpful throughout the purchasing process. Communicated every step of the way.read more

Michael did a complete, professional job for us. First, he came to our house and. took 60 or more…read morephotos of my '55 Chevy Belair. With no contract (only verbal), he went ahead publicising the car. I did nothing. He did it all. The car stayed in my garage, Within six weeks he had a buyer for us from Gilroy. The buyer brought a flatbed trailer and a grocery bag of cash...directly to my bank where the three of us did business. Michael did the paperwork. I got my copies. Michael did the follow through. Everybody happy. Me, totally satisfied. G. Beaumont

Tried to double the estimate saying they didn't have the right tool to remove stripped bolts. Said…read morethe previous installer used the wrong tool to torque the bolts. What mechanic doesn't have a tool to remove bolts. Several of the old bolts were under the van when I got there. They were all in perfect working condition. Funny how someone using the wrong tool to torque a cv bolt would only stripped a couple of bolts. Wouldn't it stop them all while they torque them? I think they just thought i was a sucker and tried to double the labor on me. Also told me to get my van the hell of the property. I would not use this business if you don't have to

NO STARS!! They did not honor their warranty! They LIED about a non-existent recall on the car they…read moresold me. This is my first car purchase. I worked years at minimum wage to pay for it. They're deceitful and dishonest people. I would characterize them as predatory salespeople. I strongly DO NOT RECOMMEND buying even a scooter from them. BUYER BEWARE!

Had a great experience there. I hate the whole car buying process , but Jayden made things easy…read more Real friendly and super chill. I felt no pressure from him to purchase anything. Found the car I wanted and was out of there in less than 2 hours. 10/10 would highly recommend to anyone.

Subaru..bad bad bad. Family came out from the MidWest for a sudden death in the family and found…read moreher parents car had a problem. Car was towed to Subaru and it's Still sitting in the parking lot...for about 10 days! They are stranded without a car in Castella with an elderly father with his own health issues! Now we're on a weekend with Subaru closed and no repaur in sight. This is not acceptable!!!