Well I have to amend my review and put it back to 1 star. 1st Moon Valley did not bring out the bamboo tree's what they did was break up a bamboo tree, repot several pieces into a pot and brought them to my house. Guess what happens when you repot anything that many times in such a short period of time? It dies!! Ok, so they brought 3 out of 10 that were normal but, that's it. I'm trying to save what I can, lord knows this company has NO integrity. I was told, "I broke up a $5,000 tree for you". Heck if they called me and said, "we are out can you wait a week or a month" I would have been fine with it but again, they don't communicate and wind up giving the customer the short end of the stick. They also broke a paver, in 3 days it will be a month. I have made four phone calls to the general manager who is going "to take care of it right away" well....guess what, it is still broke and no replacement. Ryan and one of his team came over just last Saturday, took a picture, took a piece of the paver and said, "I will take care of this right away it should be no problem". Do you think I've heard from anyone since then? NOPE! So, my tree's are dying from shock (a MoonValley person looked at them and agreed) I cannot get one paver that they broke fixed and it seems like this is never ending. Lord grant me patience. Do NOT go there, it has been a month of total and complete hell listening to lie after lie and when they do tell the truth it is a half truth (i.e. the bamboo I have to provide an update to what appears to be the beginning of making an unfortunate situation right. I received a call from Brandon early this afternoon (Sunday), he was very pleasant and wanted to make things right. The owner stated that he would sell me the same bamboo at the size I had purchased for the $150.00. Brandon also came over to measure the area so I had the correct amount to be planted. And to make things even better, Brandon is allowing the extended warranty at no charge in the event something should happen (but I am hopeful they will be just fine). I believe that in life people have miscommunications, sometimes they are not resolved however, when a company stands up and says, "I want to make this right" and then they do, a person must stand up, take notice and say THANK YOU! I want to thank Moon Valley nursery for the extra effort and will be keeping them on speed dial to purchase my tree's and other shrubs from. April 16 I purchased 3 bamboo tree's, they are lovely and I received a 90 day call from Brandon Pierce @ Moon Valley nursery asking how the tree's were and letting me know if I was interested I could come in and purchase more for half the price I initially paid. I was very pleased and told him I would be in Saturday. Saturday at 2:30 I showed up, Brandon had left for the day but a young man said he would help, looked in the computer found no notes but he and the person I think was the manager said, "yes, we will honor that". I needed 7-8 more huge bamboo's and intended to buy them right then. There were only two and was told "we will bring more in from the other nurseries, no problem". I went to "ring it up" and the young man again asked if the half off my original price was ok, I told the manager what I initially paid and his price was significantly more than half off my initial purchase price. I have purchased so much from them and the fact that they would not honor "the deal" leaves me cold. I was offered "smaller bamboo's" and at that point it felt like a used car lot. I would stay away from this nursery, when a company looses it's integrity, calls and gives you an offer that they have no intention of honoring and then tries the "bait and switch", it's time to go to another nursery. Be aware, what they promise over the phone changes when you get there. Just received a response from Brandon, he states: "I never said a thing about "half price" what you originally paid. I said I have bamboo for half the price you originally paid, which are the smaller ones. I said I would honor the same price with free delivery and half price moon products for you. I've also reviewed the phone call (this is a recorded line for all phone calls to ensure my accuracy) and there was no mention of half price on the trees originally purchased, and I guarantee that. I've forwarded the call to my higher ups to avoid any further problems and they will address this accordingly." How odd that Brandon would mention "it is a recorded line and I am forwarding it to the high ups", that just makes it even sadder and sounds more and more like a used car lot. I would have expected a "how can I make this right" or, "I apologize for any misunderstanding". but I thanked him for following through with the lack of customer service, I expected better from Moon Valley Nurseries and certainly from Brandon who are supposed to be the "customer service rep". Stay away from this place! The customer is obviously never right. read more

One of our citrus trees died and we decided to not only have it removed but also to replace it. We moved to this area a year ago from Colorado, so we know next to nothing about best choices for our location. The Moon Valley Nursery - Cottonwood location (Surprise) is very close to us, and we had even visited the store a few times just to look at the beautiful stock and purchase some supplies, so we knew we would go there for help in fixing our yard. STEVEN LOPEZ was our first contact. He listened to us, what we wanted to accomplish, our budget, our preferences, etc., met us at our home to have a first-hand knowledge of what would be best for us, and then we went to the nursery to complete our consultation. He was knowledgeable in helping us select the best trees (3) for the size of our yard and what we wanted - shade, beauty, homes for the birds, dog-friendly, easy to care for, low water needs, NO THORNS, and able to withstand full sun exposure since our house faces east and the western sun exposure can be brutal in our back yard. He also recommended that we get a crown raise and lower limb removal on our remaining older grapefruit tree, which was in need of some love and attention. We could easily see that he knew what he was talking about. Our project took 4 visits: 1st, tree removal of dead tree and upkeep of remaining grapefruit tree; 2nd, stump grinding by Robert Wright and his team member and then Richard came for the soil injections for a huge shrub and our remaining citrus tree, and then the big planting of our 3 trees, a Sissoo and 2 Thevetias. HUGE SHOUTOUTS to the crews: Removal and crown raising: HUMBERTO M. and his crew; Stump Grinding (impressive safety operation): ROBERT Wright (supervisor) AND his associate (did I mention the safety procedures followed because that equipment looked scary); RICHARD who did the soil injections - and answered a lot of question on watering and fertilizing and hard caliche soil, and AARON and his planting crew who sometimes had to use jack hammers to help dig the holes for the trees. And NICK POTTER. I especially liked that there was plenty of customer service contact during all of this - we were notified the day before each service on the time frames to expect someone, we were called within 20-30 minutes to let us know the technicians were on their way, all servicemen were easily identifiable and courteous and professional, and all the men were considerate and answered lots of questions on what they were doing and why they were doing it, etc. IMPORTANT: MVN called 811 for us and scheduled the utilities marking service to come to our house to mark the utility lines for us. How's that for Customer Service? Also, at the time of consultation and purchase, we were given a folder with not only our invoice but also planting and watering guides with a lot of information, and I have looked at that packet every day to reinforce the watering information and soil care info for my new trees, and also to protect what is already in my yard. Moon Valley really cares about what they sell and how their customers can take care of their landscapes and personal environment. read more

The focus on customer service was excellent. This attitude started with the Foreman, Wesley. He and his team, Andrew and Roy knew the plant material and care, in addition to trimming, large trees and plant removal. Wesley removed a large tree with the touch of a master. Always focusing on the safety of his Team and our property. In was like watching a puzzle being put together, one piece-one limb at a time. Wesley also explained how I was to manage the watering process for the trees and plants they had trimmed. He was very complimentary about the leadership of Moon and their concern for the employees. As a customer that was very nice to know. After the removal of large trees and plants removed, came the fertilization team lead by Brian. He is very experienced in both tree removal and injection of specialized fertilizers, as I was informed. Brian also provided added value customer service. He assured me my investment in the injection would bring a good return for the citrus trees and various plants. Assuming no acts of bad weather conditions. Next came the Stump grinding team lead by AJ. He and his team-sorry I cannot remember all Team member names- provided care and expert skills for the removal of the stumps. AJ made sure to tell me to call him, if I had any questions. Delivering value and service was his goal. The following day our experience was with Jared and his planting/installation team. Hosea, Ryan, Stephen and Joe. Again this teams focus was on planting the large tree correctly and timely. Questions or comments were taken and received very nicely. Coaching on watering was discussed for the next four days. Our experience first started with the design/ACNP Specialist, Julie Bemis. Very knowledgeable, excellent listener and has good follow through. Julie was a real joy to work with and we would recommend. An additional positive experience was with a manager at the Pinnacle Peak location, Brandon. A recent Veteran/USMC. He enjoyed his work and was thankful to be a part of the Moon Valley Nurseries. Our experience, with a variety of employees/Team members , had a lot of alignment in the company mission and values. Focus on customer needs and provide added value service was the fabric that held it all together. Hal W. read more

Their flyers and website look lovely, very enticing. But, run!!! Don't believe the hype. Went to the 7th st. location. The 'customer service' area was swarming with 'sales people', yet the only reason one talked to us is because he was sitting in the front desk. We inquired about getting some plants and needing some advice. Very quickly it became clear that he had NO idea about anything and did NOT want to get up from his chair and walk into the nursery. Weird! We did get him to come into the nursery where he proceeded to try and bull**** us. It was very obvious that he had NO knowledge of anything and was just agreeing with everything we said or asked, and rounded it out with non-sensical made up comments. We finally asked if we could just have a quote for what we wanted even though there were none in stock. He nearly ran back to the sales area and plopped back down on his chair and proceeded to pretend that he knew how to operate the computer. Then he said to another totally inexperienced guy - 'Hey, I've got an awesome question for you.' LOL What!!!?? The other guy barely knew more about getting a quote out of their computer system. It was ridiculous. Etc... etc.. In the end, we left. It was a TOTAL waste of time and energy. AND neither guy EVER told us their name, asked ours, offered to follow up, Nothing! It was obvious they couldn't wait for us to leave so they could eat pizza with the other 'customer sales' people. We had also asked for a quote for tree removal. Another bull**** conversation that eventually led to them just giving us a business card and telling us to call their tree removal division. We took the card and left. Next day... I called the 'tree removal division'. Conversation with the girl on the phone was unprofessional and unhelpful. Finally, she said, 'I'll have someone call you later today'. So, the following day, someone called. He said he'd go by and leave a quote. The quote was literally 4x more than 2 other quotes we'd gotten! Bottom line - RUN, RUN! Don't call them, don't visit the nursery, just DON'T! Better options - Harper's for full service! (see my review), and Phoenix Desert Nursery which will sell plants but doesn't have removal and planting services. read more

As a real estate investor/builder I have had a lot of experience in dealing with many different landscaping companies and nurseries. If I only would have found this place sooner!! I can tell you what a huge difference it made going to THIS MOON VALLEY LOCATION . I can not say the same about the other locations. I initially called on the phone to see if they had what I needed. They were busy and I got the VM ...I did leave a message and guess what they DID return my call promptly. On the phone Chuck gave me his cell number and told me when I pulled in I could call him and he would come out and meet me . He did then personally escorted me all over the nursery showing me what they had to offer that would suite my needs. He was professional extremely knowledgeable...and very enjoyable!! A rare combination. He took his time and never pressured me to make a decision. At first I was worried about the pricing compared to a Home Depot or Loews. This location not only offered the unparalleled service ...the pricing was GREAT to boot! The plants were healthy and large! Monty the Manager joined us, on this very busy day, to answer my questions as well as Chuck. When does a Manager stop what they are doing and assist and assist his salesperson and myself? Needless to say I bought quite a few plants and in light of the service, selection and sheer ease of dealing with Chuck and Monty I will be starting another landscaping project next week. I would just like to add that I live in North Scottsdale and it was a 25 minute ride to this 7 ST location. But after that initial return call I thought to myself this nursery seems very "different" from all the others and may just be worth the trip. Believe me It was!! I dont know how many calls I made that morning including another Moon Valley location. I mention this only to inform the public each nursery is only as good as its staff and this location had it all. Monty, Chuck ,great selection and very good pricing....and a HUGE thank you for all the time and patience you both displayed. Lorraine D read more

TREE REMOVAL, GREAT. NEW TREE PLANTING, TBD. We had this beautiful Chinese Tallow in the back yard that developed delusions of taking over the world. (Also, TreePros came in to trim it about five years ago, and pretty much turned it into a real ugly tree. My bad. But never use TreePros, imho.) So it had to go. We asked Moon Valley to remove it, and one week later that sucker was GONE in two hours flat, the ground level and everything beautiful. A week later, there they were to plant the new Bonita Ash tree we'd selected. Big tree. John and his crew had to do a fair amount of wrestling to get it through the tiny gate and over the fence (electric overheads in the way), but they were cheerful, knowledgeable and resourceful. Again, after about two hours there's this beautiful new tree in our back yard, and John instructs me on how to water and care for it until it feels at home. Basically, run water at specific intervals. How hard is that. Tree's already big enough to throw a decent amount of shade. How will it turn out? I don't know. Some reviews here are not kind to Moon Valley, but my experience is that most happy customers do not write, while most unhappy customers do. So far, I'm perfectly happy. At the 7th Ave nursery itself, my wife and I were helped by a sharp, smart, intelligent young guy named Austin. You should ask for him. He'll go out of his way to help you get the exact tree or other plant that you need. He -- and Ryan, whom he reported to -- even worked out a pretty great deal for us on the price. So, no complaints so far. And if the tree lives up to its promise (and I stick to the watering schedule), we'll have no complaints in the future. And whenever we need green stuff, we'll scoot back to Moon Valley. read more