SEVERAL ISSUES TO BE AWARE OF:
First; I was a faithful customer (for about 8 months) for acrylic nails and pedicures. My bf would usually join me for the pedicures. I kept giving them the benefit of the doubt, making excuses for their HORRIBLE CUSTOMER SERVICE! I really tried to like this place. their location was convenient and priced well below most salons. One visit would be wonderful, friendly, exactly what I wanted then the next time I would be treated very poorly. Being told "yea, I'll just do this bc it's easier and quicker"
Wtf? Who's paying who for the service? The "this" was using one solid color for all my nails instead of the 3 different colors I picked and a simple design on two nails (it was a small heart). If I wanted to settle for less than what I want, I would've done them myself lol. Why pay someone else to do them wrong?
Second; the last 3 fills I got were crap. They were beautiful looking BUT would not stay on! I've been getting acrylic nails,consistently, for the past 15 years. I have NEVER experienced the entire acrylic just falling off my nails. They were not breaking, they were falling off. I was tearing a paper towel from the roll, a nail fell off! Picking up 2 bed pillows, another fell off! I am very careful with my nails, this was not my fault. I average fill-ins about every 3 weeks.
I don't usually visit the salon between fills bc I had no need. Once this started happening I was told to "come back, I fix for you, for nothing, I don't charge" so I started going by there to get them repaired. I was averaging 5-6 nails having to be fixed within the 3 weeks. This is HALF of my nails. Sometimes the VERY NEXT DAY after my fill, a nail would fall off.
Third; My last visit...my last visit to this salon was my second attempt for a repair and only 7 days after a fill. This would be the THIRD nail to be repaired this time. I went by the day before as well. I got there at 6:15pm. I was told a 15 minute wait (so 6:30pm). At 6:45pm I asked how much longer, the guy working there looked at the clock and then told me "another 15 minutes". This would then be 7pm. They close at 7pm. I said I'd come back later.
I had decided to get through this fill (I had another 2¹/2 - 3 weeks before I needed another fill) and I wasn't going back.
So, The next morning, I get there and I'm told I will now have to pay them $5 to repair my nail!!!
So I pay them to do a job. Then I'm supposed to pay them to fix the shitty job they did? Umm nope. I questioned why I was paying for them to fix their mistake? Their response:
"Fine. I fix for you, for free today but I cannot accept you as customer anymore." He was then very rude, jerking my hand toward him to fix it.
Really? This is how you fix issues with clients?
This is a few examples of my interactions with this salon. Never was there any sort of trial and error to see why my nails wouldn't stay. They never tried to remedy this issue. They got irritated with me stopping by so often for repairs so they charge ME for THEIR inconvenience? It was less than convenient for me too!!! read more