Horrible. I was able to make an appointment on their website and even received a reminder text this morning. When I arrived at the salon, it was dark and the doors were locked. The OPEN sign was on and flashing, but no one answered my knock on the door or my phone call as I'm standing in front of the salon waiting. This is incredibly disappointing and I will never step foot in Britton Nail Spa again. I will tell everyone I know about this. read more

Fantastic! Every time. I'm very happy with the quality of the workmanship and cleanliness. Thanks Rachel (you're pretty too) read more

All my nails are done by Rachel! My mom gets her nails done by BeBe. We always laugh and have a good time. Clean and feel very welcomed. Both women always make time for us. read more

Britton Nails Salon and Spa - Nails - Nail Salons Near Me - Lacey, Washington

The salon was filthy. The floors and equipment looked like they hadn't been cleaned ever. You can see in the photo how dirty the LED lamp was. The gel on my nails has chipped after only a week. This was very expensive as well. We paid over $250 for two gel manicures and two pedicures (one gel one regular). read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Please be careful getting your brows waxed here. They did an awful job and even burned my skin. read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Very Disappointed with the Service and Quality I've really tried to like my nails, but the overall experience has been completely disappointing. I initially went back to have them fix the nails they had previously done because they were in very poor condition. Many had lifting and uneven finishes. I kindly asked the technician if she could start over and apply a proper base, but she flat-out refused. On top of that, communication was extremely difficult since she didn't speak English, which made the whole process even more frustrating. I felt very uncomfortable as the staff kept speaking in their own language (I believe it was either Vietnamese or Filipino), especially when it was clear they were talking about me as a customer. That felt incredibly disrespectful. The nails were done carelessly, with no effort or intention to deliver good results. On my second visit, another lady (I think she was the owner) asked if everything was okay, but I didn't feel comfortable expressing my concerns with all the other staff members standing around. I really wanted to like this place--it's only two minutes from my home--but the customer service is terrible and the quality of work is just not there. I won't be coming back, and I definitely don't recommend it. read more

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Rachael is amazing Always does a unique set for me. Best nail shop. Pedicure Always rela read more

Britton Nails Salon and Spa - Always beautiful nails Rachael is amazing Love this salon Always Good - Nail Salons Near Me - Lacey, Washington

By Rachel! She always did a good job for me and my daughter. Lovely design for Halloween read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Wish I could get back the last hour of my life. Would have been better off just having my little cousin paint my toes at home. Came in for a pedicure, nothing fancy. Just the basics. Overly aggressive with everything she did. Cut my cuticle so close to my skin that she included the skin in her clippers. Was handed colors to pick from and no where was it specified that the colors I was handed were gel colors that cost $10 more. I asked for no scrub or lotion on my legs and was ignored twice. When she went to unplug the tub, she used a tool that she had just used on my feet... (hygiene?). When I went to pay, there was a dispute about the $10 gel no one told me I was getting. They not-so-kindly removed the upcharge. I always tip in cash so I put 0 on the credit card machine, that was then ripped from my hand by the cashier who asked if I was going to leave a tip or not. ( tipping is optional ) All around a horrible experience and I will not be returning. I suggest you look elsewhere. read more

Very unorganized and no communication. They sit you down, with no one available to help you. If the young guy with long hair in his eyes comes to do your pedicure, run. He cut my nails uneven and then to even them out they are so short they hurt. He left polish on the skin around the nails. I had to go home and clean up several toes. He needs more practice and training before working on paying customers. I won't be back. Too bad since I wanted to stay as close to home as possible. read more

Prior to moving out of state 2.5 years ago this was my go to spot for pedicures. I was in town visiting and decided to stop by. Prices had of course went up as it is with everything these days. I was able to get right in. They were friendly. It is a clean place great quality and vibe. I didn't feel rushed which is a plus for me that they are willing to take their time. Until next time read more

It's been a couple yrs since I've been back here unfortunately but finally got around to making another visit. This time my husband joined me and got some pampering done as well. Absolutely love this place. The ladies are so sweet, it's clean, great music (the day we went at least) I don't think many people are looking at the tv anymore because the most random things were playing, waterpolo and golf. Thanks for being a reliable spot to do a much needed pampering day. read more

I've been looking for a welcoming place to get my nails done and was thrilled to find Britton Nails & Spa. Annette did my pedicure and without question, it was the best I've ever had. She was meticulous, really thorough and very nice! I am so appreciative of the excellent service and work she did! read more

they were overly agressive when removing gel nails, damaged nail beds which have taken months to recover.

I loved this place, my nail tech her name Wendy did my nails and its come out really really perfect like I want. Thank you very much, definitely I will be back and high recommend. Salon very clean and especially Completely drink, i love my Mimosa today too ! read more

Britton Nails Salon and Spa - New nail for new year - Nail Salons Near Me - Lacey, Washington

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Me and my cousin loved this place! She got a full set, while they worked on my eye brows and cleaned it up. Ask for Wendy! read more

Britton Nails Salon and Spa - Top notch nails! - Nail Salons Near Me - Lacey, Washington

I have been going to Britton Nails for 3-4 years now. In the past they have always offered me the "free drink" that they advertise on the signage out in the back of the business. The last couple times I got a pedicure I was not offered the drink. The first time I thought maybe they did away with it, as I was the only one in there. This time( today) I saw others around me with their sodas or wine. It was the same lady nail tech that I had both times. I guess she is unaware of that perk or offer? I should not have to try to ask! This is one of the things that kept me going back to the business as most others in the local area DON'T do this! I mentioned it to her on the way out and she said nothing or no apology. Also, there was not much of a greeting or a thank you as well. It reflected on her tip. Their nail service is hit and miss anyway. I will probably take my business else where from this point on. read more

Hannah is a perfectionist when it comes to doing my dip nails! She is very kind, and is great at what she does! They offer you a free beverage as well! I did come in as a walk in one time and had to wait for about 30 minutes, so I would recommend making an appointment! read more

Britton Nails Salon and Spa - Color 108 M dip nails - Nail Salons Near Me - Lacey, Washington

I don't recommend this business. No one was friendly; the person doing my pedicure didn't say a word to me or even give eye contact. At one point they squeezed my foot really hard for no apparent reason. The atmosphere is loud and chaotic. I didn't go at a busy time and had called ahead to check availability. They overcharge! I requested a basic service and was charged more than I've paid elsewhere. You could not pay me to return here. Zero stars would be a more accurate rating. read more

I came with a friend and we got pedicures together. It appears to be clean, comes with a complimentary beverage, and good customer service. Would recommend. read more

The service is okay and they do great with designs on nails if that's what you want. My friend and I got acrylics with designs, paid (quite a lot of money) and within 3 or 4 days they were already lifting for both of us and one of mine broke after only a week. I called and they said I could come in to get it fixed but I ended up not going. Beautiful designs but too expensive to be lifting so soon after having them done (Picture is 15 days after having them put on) read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Came here on a Tuesday around 3:30 pm. I called first to make sure they had an opening for a fill. Lets start with the pros: They did a really good job. Lots of color selection. GOOD prices (a Gel fill was only $26) The inside is clean and has a good aesthetic Cons: They kept switching who was doing my nails, and i had to wait like 5-10 minutes in between each switch. Which was annoying (i was here over an hour for a fill and i had called before coming and they werent busy) The last lady who filed and finished my nails did it really aggressively. (She kept asking if it hurt because i would flinch, i would say yes, and she kept doing it) Overall a good experience. I dont live in Lacey, but if i did i would probably return because they do such a good job for such a good price. read more

Britton Nails Salon and Spa - A $26 fill??? Super good job. - Nail Salons Near Me - Lacey, Washington

I have been going to Britton Nails since the beginning when they had opened up. I would really enjoy my time getting my nails and pedi done but yesterday my experience was very uncomfortable and humiliating as a customer. When I walked in everything was going great and I didn't have to wait which was awesome! I had gotten my toes done first and the process was really fast. When the service was done, I had gotten out of the seat to sit somewhere different and was about to grab my shoes but the lady had grabbed it before me (mind you I didn't even ask her to do so) and she literally THREW it to the seat that I was assigned to. EVERYBODY even her coworkers in the shop was looking in shock and I felt very uncomfortable and confused as to why she had done that. I wanted to confront her and ask why but I was thinking that maybe she had a bad day and wanted to give her the benefit of doubt. Even previous pedi appointments, I would never be treated like that in such way, but this time I was shockingly disappointed. I'm sitting at the mani chair and it's the same lady that threw my shoes who was doing my nails. As a customer, I already felt very uncomfortable, disrespected and frustrated with the situation. The lady seemed irritated with me throughout the service and she did not ask me how I wanted my nails shaped and assumed which threw me off more after the previous incident. I basically reshaped them when I went home because it was bad. Another thing that was unprofessional was that she would be on her personal phone and answering calls during the service. I understand that as a employee you answer business calls to take appointments or emergencies but personal phones during the time that I (the customer) is paying over $66 plus tip?! I would expect better service PERIOD. Especially during COVID-19, you would expect that the workers would follow strict safety/sanitary regulations since they had taken a training (certificate) for which was hung on the wall, but cross contamination with germs was the least priority on their mind. As a loyal customer I was excited for my appointment but now I don't think I would go back especially being treated in such way. I have been to many nail salons in Lacey, but no customer should ever feel uncomfortable, disrespected, and humiliated EVER. The manager should do a better job in TRAINING their staffs and keeping them ACCOUNTABLE. read more

Britton Nails Salon and Spa - Look at how the gel is already peeling, when I got it done yesterday. - Nail Salons Near Me - Lacey, Washington

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Don't come here!!! I asked for acrylic removal and this lady made my nails uneven! It looks so ugly now. I've gone to other nail salon before for acrylic removal and let me tell it DOES NOT look bad at all. read more

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Do not go to this place unless you like rude and negligent people! My wife had gone to this place because she thought they did a good job... until her feet were burned so bad it caused blisters! When my wife went back to them, the owner or manager was extremely rude to her called her a liar along with the other workers. On top of that, they spoke in their other language and pointed and made fun of her. They are high priced compared to other places and just plain rude. I can't say for sure how they burned her feet... it usually is because the water is too hot or the callous remover isn't applied correctly, or worse, they used a "callous shaver" which is like a cheese grater and is so harmful to the skin that it can cause the chemicals to burn the customer's feet (I researched this.) A good reputable salon would be more careful and would most likely refund you at least... not call you a liar and make fun of you! They have left us with little choice than to report them to the cosmetologists/health board. read more

Went in for the first time for a pedicure and had a great experience! I got the jelly pedicure which was interesting but I'm probably going to stick to a regular pedicure though. The hot stone calf and foot massage was so relaxing and she took her time would I really appreciate because I only get a pedicure once a month. read more

Britton Nails Salon and Spa - Jelly pedicure! Weird feeling like sticking your feet in jello. - Nail Salons Near Me - Lacey, Washington

Up sold to $118 for a manicure and a pedicure like a professional scam artist. Dont trust this place. They did work on nails without permission. Like shellac for 10 without permission and did nail art on more fingers with out permission and charged for it all. Stear clear of this dishonest place. read more

Britton Nails Salon and Spa - Up sold to $118 for a manicure and a pedicure like a professional scam artist. Dont trust this place. - Nail Salons Near Me - Lacey, Washington

I love that they took me and a friend right away with no appointment. We just walked right in, told them what we wanted, and we sat down for our pedis. The ladies were really nice and welcoming. My pedicure felt so nice and the temperature of the water was perfect. She took her time and she made sure that I was comfortable, as I am 35 weeks pregnant. I got a full set done today, and I can honestly say that the colors, the length, and the shape is perfect! This is the first time EVER that I am fully satisfied of how my nails turned out. This was my first time here, and I will for sure be coming back. I would definitely recommend this place. I will attach my photos below, if you have a question on the numbers I used, let me know! Another thing that I really liked about this place is the cleanliness. read more

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It used to be a good place... So of course I get the world's WORST pedicure by one of the males there. He sawed off my old gel pedicure with that electric tool, which hurt and was hot and cut me in several areas. He cut my big toenail on one foot too short. When I pointed it out I was told my feet have 2 different nail beds, which made me roll my eyes. He shouldn't have cut the one so short then. Then I got a manicure and got cut again in multiple places. The girl only charged for the mani. I thought I was getting a discount because the pedicure was so terrible. I signed the receipt for $51.00 plus a good tip for the discount. But I just checked my account and they went in and changed the charge to $116.00. Pretty sure that is illegal, I did not authorize that charge amount. Never going back read more

I have never been so disappointed!! Upon arriving a lady hollered at me and asked what I came for and told me to "sit there" at one of the nail tables. I sat a good 20min in the chair before someone came to tend to me. It just seemed like the girl was in such a hurry. After a week of just getting a simple manicure I have had so many sores pop up that HURT!! The girl who worked on my nails scraped and cutt (with her tool) off a lot of stuff on my nails (which I thought were my cuticles) but later noticing she never pushed my cuticles back at all?! For years I have had my nails done even though it's a simple thing and I have NEVER had so many sensitive spots come up around my cuticles. I am going to have to do them myself tonight cause it just keeps getting worse. read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Wonderful experience. Diana does stellar work. The entire place was running like a beautiful dance. From the greeting to the finish it was relaxing. I enjoy the large space which makes the experience seem more luxurious. The offerings are a bit more expensive then some places but for me worth it. read more

Britton Nails Salon and Spa - Finished nails. So pretty. - Nail Salons Near Me - Lacey, Washington

Too bad I can't give a negative amout of stars here. My daughter and I came in for gel fills ... We had appointments as well. They were somewhat busy, but in reality just short handed for actual nail technitions - we were asked to sit in seats up front ... Waited about 5 minutes and then two different ladies came over. The older lady started mine and a very young girl started my daughter's. First of all she didn't understand anything I was saying - checking her cell phone constantly. Second, she did not know how to use the drimmel tool (or that is what it is called?) Just to remove the gel polish I had on. She made my nails so hot I thought they were going to ignite and catch fire. No joke. My daughter was experiencing the same thing. Then she began to cut me with the tool, she couldn't hold it steady enough to even keep it on my nail, it was skipping off and getting me under my fingers. After a brutal 20 Minutes just to remove the polish and being cut 6 different times, she then told me someone else would be over to finish me. Same with my daughter. The lady then went to sit in a pedicure chair, reclined back and played on her phone. It was then I realized that she had probably not done nails before, hence the horrible beating I received! We sat there for ten minutes then finally someone came over to finish my daughter, at that moment I decided I couldn't and would not trust them any longer. I complained, told them what was going on and they didn't seem surprised or concerned. I told them I would be filing a complaint with the health department, which I will later today. We left and went to a different salon ... Galaxy Nails, which was amazing and like a night and day difference! Please run from this place ... My hands hurt so bad, I have been getting my nails done for 30 years now and have never had this happen before. Shame on them!!!! read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

I've gotten my nails done here quite a number of times since it's so close to my house. It's one of the cleaner and nicer salons I've been to so I'm okay with paying a bit more. Tony, the owner is great and I like getting fills with Tracey or Vivi. read more

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Went here for the first time because I was in the mood for a mani, and I do not regret it. I am in the military, and she did exactly what I asked for. A natural length with a natural color!! I would definitely go back again. Highly recommend for all my females in the military who love getting their nails done! ASK FOR SUSAN!!! read more

Britton Nails Salon and Spa - Dip powder nails - Nail Salons Near Me - Lacey, Washington

I'm giving this place a 1 star because it's clean. Also the guy that works there, i think he is one of the owners, he is so sweet and nice! Very welcoming. Well i got my nails done there a couple times and i always get the same lady to do my nails because everyone else is busy. (I came back hoping to get a different outcome) Well i always tell her i like my nails short and she ALWAYS ignores me and does my nails really long. This time i told her no, i need my nails short because of my job and she told me it looks ugly short and continues to do my nails long. I think i told her 5 times that i want it shorter than that and she just kept on ignoring me. I think she got frustrated because she cut me a couple of times and my nails look horrible. This isn't the first time she done this. I tried asking for her name and she just ignores me and goes to the back. Very rude and doesn't respect what the customer wants. Not going back here and definitely telling others about my experience. read more

Racist Nail shop I went in on a Friday around 5 pm the nail shop was a little busy but being I get my nails done every 2 weeks this isn't new to me however the treatment I received at Britton Nails definitely was. I was greeted when I came in and asked what I needed done (one nail repair and waxing) As I sat waiting 4 women came in after me all of them Caucasian they were all sat down and immediately was getting work done so I approached the lady and asked how much longer I would have to wait as I came in before 4 people and one has already paid and left by now it is 6 pm. At which point they start speaking there language across the salon, i don't think she realized I was walking back to my seat to wait when the other nail tech made a comment to a customer about me (black people). In the atmosphere the world is now I expected better I will not be going back read more

First time coming to this salon as my usual place was closed. They were very nice and gave me what I asked for. Reasonably priced. Didn't have to wait at all. Definitely coming back! read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

They did a good job with following the design I wanted. It was more expensive than I thought for a regular/basic pedi and full set. Only thing is she made four of my fingers bleed, it still hurts the next day, and didn't do the best job cleaning up, there's polish left on my skin on most fingers but hopefully it comes off. I did appreciate that they worked on my hands while I was getting my pedi so the overall time was shorter than most salon apts, about an hour half. read more

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I'm really glad that this nail salon takes precautions with COVID-19. This is my second visit, and it has only gotten better (precaution wise). The pedicure stations are separated with acrylic covers between them. The staff makes you wash your hands before you sign in and have a seat anywhere. They did temperature checks at my first visit a couple months ago when I got mani/pedi done, but not this time. However, their sign in sheet includes yes/no questions regarding recent travel, fever, other symptoms related to COVID-19. Definitively coming back with my sister for our pedicures! read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington

Just moved back to the area and decided to try this place out due to prior reviews. AMAZING! The atmosphere is so inviting and modern, workers equally as inviting, and the cleanliness of this salons is top notch! And just to top it off they were about to give me exactly what I asked for based on a picture and extremely detailed. I would recommend this place over and over! read more

Britton Nails Salon and Spa - Nail Salons Near Me - Lacey, Washington