I've been going to QT Nails for a long time. They used to be very nice and would listen to what you wanted, that's really not the case anymore. Time before last the person doing my pedicure started drilling with an E File to get the gel polish off my natural nail. I stopped them at the 3rd toe, I complained and had to explain to a licensed professional why that's not a good thing to do. The toes that she used the E File on ended up breaking and splitting on my nail bed. This visit I brought my 3 nieces to get mani pedis for kids and a pedicure for me. First, we told them we wanted chairs together as my nieces are 5-9yrs old in ages and it was kinda a deal breaker for the 5yr old not to sit together and the same time. They took the kids first and had me wait again after we waited 30 minutes to sit together. By the time my pedicure started the kids were done. The pedicurist started drilling the polish off with an E File. I stopped them immediately and explained, do you see how that nail is hurt & split? That's from you filing off my nail along with the gel polish. She did soak them at that point, pulled the soak off and tried to e file them again! I just said NO EFILE ON MY NATURAL NAIL PLEASE. $55 pedicure and it took her 15 minutes including polish. My heels were still rough, like the grater and pumice was done for show, to check it off the menu list not to actually complete the pedicure correctly. The menu item for the kids was mani/pedi, I had to force them to do the mani's for the girls, I had to say "isn't painting their nails part of what I'm paying for?" The 5yr old was done with them and said no to the manicure, yet I was still charged for both. The manicurist that did the 9yr olds polish did not listen to her on the color choice, she wanted 2 colors alternated she got 1 hand 1 color and the other hand the other color. I was not able to advocate for her as I was stuck in the pedicure chair with the threat of an E File. My 7yr old niece asked them for gel polish without my knowledge, again stuck in the pedicure chair. I paid $25 for each mani pedi for children had to argue with them to actually do the manicures and all we got was 2 out of 3 painted. Painting nails is not a manicure, it never will be. They ended up charging me an extra $20 for the 7yr old choosing gel. I almost think they trapped me in the chair on purpose. There is also a newer younger lady who is very rough with people, extremely rude and makes back handed comments. A different time, I had told her on my nails that she didn't need to be so rough, when separating the acrylic from my skin on the sides, she was shoving her natural nail in between my skin and nail but doing it extremely hard. It brought tears to my eyes. I've had my nails done for over 20yrs I know some things can be painful, she was doing this on purpose. I pulled my hand back a few times and she only did it harder the next time. I figured I just would not see her again but this visit threw me over the top. The owner is very nice but it seems like her employees are taking over with all this stuff that never used to happen. It's sad, they do great designs on my nails but I would rather take unpolished nails home to do it myself than to deal with this ever again. Again, the pedicures are 15 minutes for $55. It's out of control. Nail salons in general are charging 75% more and doing 75% less, I won't deal with that and someone trying to hurt me on purpose. read more