Appointment? It's a crap shoot. The services are good BUT ONLY IF you get an experienced nail tech. My issue is with Modern Nails not being able to honor appointments. More than once, I've come in at my APPOINTMENT time with a specific nail tech and I've been told that the nail tech is running an hr or 2 behind schedule, or that they can't take me at all. Today, after I made an appt--the 1st of the day-- more than a week ahead of time for 10 a.m. with a specific nail tech I got there at 10 and waited 10 minutes. Then was told the nail tech was running an hr behind. I asked "How can she be an hour behind? I have the 1st appt of the day." The receptionist said she came in at 8am. We called you & you didn't pick up. No apology. No message was left on my phone. Total disrespect of a customer and no apology. NOT RETURNING! read more

modern nails and spa is truly a professional and pleasant environment. The staff is very courteous and attentive to customer needs. I would like to highlight one of the technicians who I believe is the best. Her name is Dina. She's an artist. The quality of her work cannot be matched. She's excellent. I've been using Diana for about five years, she is remarkable. She's an artist. The quality of her work cannot be matched. She's excellent. read more

Walked in for a mani pedi. The paint on the pedicure was a little rough. The manicure wasn't good at all. The nail did nothing but put on the full set and paint - did not trim cuticles etc. When it came time to pay, I asked if I could leave a tip on the card. The tech said no and said I could do venmo or cash app and quickly said she can take it through her phone. When I told her I didn't have either of those, she became super pushy. Went and got cash for her but won't be back. read more

Modern Nails & Spa - Full set - Nail Salons Near Me - Arlington, Virginia

I love this Modern Nails spa location! I've been multiple times and they always do a fantastic job. It's a clean, newly renovated location with friendly employees. Nina did my neon tips today for Miami and they look amazing. She has worked here 20 years and it shows. I'm always in Arlington and it's my go to spot for a gel mani/pedi. Would definitely recommend this location for all your nails needs! read more

Modern Nails & Spa - Neon French tips - Nail Salons Near Me - Arlington, Virginia

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Good results/pricing for pedicures and gel manicures. Missing star is due to their practice of suggestive upselling. It's irritating and salons need to stop this if they'd like to be perceived as upscale. Asking if I want another service immediately is tacky. read more

Modern Nails & Spa - "Modern Pedicure" $38 done by Heidi - Nail Salons Near Me - Arlington, Virginia

It's always easy to walk in and get an appointment without calling ahead which I love. The convenience is really the main reason why I found this spot in the first place. I've gotten both a gel manicure and pedicure done here before with no issues. They know what they're doing and the nail techs are very professional. There was a time when I wanted to get my gel manicure and acrylic nails removed and I waited about 30 minutes before going back to the receptionist asking what the eta would be. She had forgotten about my request and apologized saying she would take 10% off my total. When I finished it seemed she had forgotten about it and the discount didn't reflect on my price. Since I ended up getting really good service from the nail tech I decided not to mention it, but wished it went through like I was promised. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia

I really don't know why I continued to make an appointment here. I've had to always wait a long time. I've tried weekday, weekday night, and weekends. Always have to wait. I do love my eyebrow woman, Cristina, here but their scheduling ability leaves a lot to be desired. They over schedule her all the time. Today I decided to fire them I called at 22 min past the hour. They said she was feee on the half hour. but I said I probably couldn't make it. They suggested in the hour but I said the 45 min mark. I left the house and drove immediately there and got there on the 43 min mark. I asked for Cristina. They kept telling me to sit and wait. They would not tell me how long. Then I learn she took a nail appt. Then they said they had no record of the appt in their system like it was my fault. Why didn't the guy in the phone put it in the system? I walked out. I am done here. A 5 min brow appt should not take an hour out of your day. I will miss Cristina. read more

I didn't get what I initially requested, which was clear dip with colored french tips cateye. She used a base powder that ended up looking grainy and cloudy. After expressing my dissatisfaction, I chose all solid color design to avoid starting over. It turned out really pretty. The young lady was a little inexperienced with doing cateyes as well, but her coworker stepped in to help her do this french tip cateye. My stylist rose was very friendly and apologetic. She showed potential and was willing to learn from others. Her attitude turned the situation around and made it a good enough experience. Great nail salon overall. It was my 3rd time there. read more

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Poor customer service, who answers and hangs up the phone. No wonder their are bad reviews

Absolute garbage. Had a gel manicure and despite my asking specifically, the tech didn't polish close to my cuticles. My nails look like they have 5 days of growth already. Do not recommend and will not go back. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia

Lala was amazing She did a beautiful French tip pedi & acrylic set I loved her energy and and lovely tips she told me to continue maintenance at home Definitely going again read more

Very poor quality service and highly unsanitary. Please do NOT spend your money here. The techs pick and choose who to take care of and when to based on how you look. read more

INSANELY high prices & won't tell you until after. BEWARE. Was $109+ for two pedicures (one being a basic one for a boy, no nail polish or anything). I was shocked. Never seen pricing like this anywhere else and been to multiple places all over the DMV. read more

Love Modern Nails! I've been going to Claudia for the past few months and my nails are the healthiest the have been in a long time. Booking appointments is easy and she is always on time. The selection of colors is great and all of the artists are able to do various designs and styles. I highly recommend coming to visit for your next nail appointment! read more

Modern Nails & Spa - Nails - Nail Salons Near Me - Arlington, Virginia

I came there several time already, but this time service is really worse. I asked for the pedicure and an old lady was doing for me but with very unprofessional service. She scratched my skin and did not say anything until I feel very painful and check later on. After I show her the hurt part that caused by her, she just pretend like nothing happened and even smile and doesn't care. And she did not use any thing try to clean my hurt skin but just keep doing the left over thing. Very bad service that I ever got and never come back. read more

I just left the salon a couple minutes ago. I've been coming here for years and want to make it clear that Kelly, my usual nail technician deserves 5 stars! BUT today was such a hot mess that I will not be coming back. I had a 4:30pm appointment for a lash fill and to take off my gel manicure. When I called to make the appointment I let them know that I had another appointment that evening so I'd have a hard stop. I even said I did not need a same day appointment and could come any evening this week. But their new receptionist said it wouldn't be a problem and they could see me today. I check in right at 4:30pm and they let me know it'll be a couple of minutes. I wait 30 mins before I ask how much longer? I remind them that I have a hard stop and can come back another day if needed. They said it's only be 5 more mins. I then ask if someone could at least start soaking off my gel polish so that it would be a quicker appointment. They said no. After waiting 50 mins I finally get taken back, only to be told by Annie the lash tech that I haven't given her enough time to do my lashes. She grabs someone to take off my gel polish (not sure why this couldn't have been done when I asked) while she sets up to do my lashes. Just as she is about to start, she says she can't do it and I need to come back. So I was at this nail salon for an hour wasting my time for nothing. Also, the lady who took my gel off was clearly in a rush and left a ton of polish on. I paid $10 in cash (there's supposed to be a 5% discount when you pay cash, but they didn't honor that) for them to basically do nothing, but waste my Sunday. read more

Modern Nails & Spa - Horrible leftover gel polish - Nail Salons Near Me - Arlington, Virginia

Tried this nail salon today, receptionist was very helpful. As a walk in I was worried I'd have a long wait but that wasn't the case. The issue was the actual service. Very rushed, hot towel on the colder side, minimal pressure during massage and lack of use of products. Manicure consisted of soaking in water only, no use of cuticle soap or oil. Nail tech asked if I wanted to file or cut down, I stated she could cut down first and she proceeded annoyed. Scrubbed my feet with soap on one foot and not the other. Towel was the opposite of therapeutic as it was borderline cold. I will not return. read more

Modern Nails & Spa - Basic manicure day 1 - Nail Salons Near Me - Arlington, Virginia

I am new to the area and trying to find a good nail salon. I came across Modern Nails while visiting Pentagon City Mall and am very glad I stopped in. Pros: The salon is clean and bright and the staff is very friendly. I also really appreciated that they are still taking precautions for covid (masks, partitions at nail tables) since there is still a good portion of the population that isn't vaccinated. I didn't have an appointment but they were able to take me in a reasonable amount of time (maybe 15 to 20 min) for a gel manicure. Erica did my nails and she was great. I picked a color that seemed to be missing so she found about four other choices for me that were close--she really went above and beyond. She was also very friendly and my nails ended up looking great. Cons: Can't really think of any. Tips: Make an appointment. It definitely seemed like most people there had an appointment and I probably was lucky to get a walk in spot so quickly (and I was there just a bit after they opened). Overall great experience, I will definitely return. read more

Vivian does exceptional work!! She is one of the most kindest, caring, hard working and professional employees at Modern Nails Salon. I will continue to support her and the business. Vivian continues to exceed my expectations!! I highly recommend her services to others that ask me who did your nails!!! read more

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Ive never seen a nail establishment with so many technicians but clearly they know what they are doing because it was pretty packed for a Monday at 1 pm. It is a little off putting at first, feels like a factory but thats how long waits are prevented...especially since I was a walk in and was seated right away. Otherwise, most things are tasteful and very modern looking using a mostly white colour pallette. Normally I'm pretty conservative with my nails but was on vacation and wanted to try a simple little design (with gel) I had seen on IG. I showed the receptionist the picture and I was glad they were very upfront about limitations and helped to come up with something that was similar but realistic/do-able because I would have been more upset if they had tried and ended up wasting mine and their own time...this still sort of happened anyway. I was assigned to a tech that did not quite know what to do for me and after several attempts another tech came and helped her. Was a little frustrating in terms of time but in the end, my nails looked lovely and cost me $50 which wasn't too bad. They did offer me a beverage, I believe there were a few options lol cucumber water, lemonade and champagne etc. There were at least 3 large televisions...2 with the same streaming cooking programs and the third with streaming baking programs. Interesting. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia

I've been going to Modern Nails since I moved to this area more than 10 years ago. I've seen their renovations, system changes, and staff turnover. I bring my friends and family here when they visit and want to go, I recommend this place to others, and I've even gone here for my wedding set. Admittedly, I've had maybe 4 less than great visits but who can compare 4 issues against 10 years? The service meets expectations, there are quite a few languages spoken by the staff, and I can only remember having to wait more than 5 minutes for my walk in visit a couple of times (read: no appointment!). But none of that is the cause of my review. As mentioned, I don't make appointments, so whoever is available is who is assigned to me when I come. To me it's just not something that really matters, however, I'm not sure if I won some lottery system or if I managed to catch a new person since I've never seen her before but *- JEN N -* you're my favorite and I will ask for you moving forward. I'll even make an appointment. Also - always splurge for the spa pedicure. read more

I'm please with the experience I had today . This establishment is on the ground floor of the mall next to the food court and Poke. I came in for a basic mani/pedi which is $48- a little steep for my tastes but it's what you'll get in this area in general. The young lady that did both for me was Amy D and she did a great job. She took her time with my pedicure and didn't rush through and gave my nail a great shape, as well as applying the polish neatly. I got clear polish on my fingers so not much pizzaz there. Previous to coming I had booked and appointment and did not have a wait time when I arrived. I was told to pick a color and then she was ready to go. I would suggest booking an appointment because they do get packed on the weekends. I think they also offer drinks such as wine etc here. I was not offered any this time around- probably because my service was not going to be that long and I also look younger but either way I wasn't too bothered by it. The interior decide is very nice and bright. The area is not too loud but average talking noise which is what you would expect. read more

Modern Nails & Spa - The setup - Nail Salons Near Me - Arlington, Virginia

Really loved my first experience here! Helen was quick and friendly! Love the intimate salon experience. She did a great job! She has a new regular client with me. read more

Bad management, can't speak to quality of service. I got there and was told it would be a 20-30 minute wait and that I should walk around the mall and come back. I asked if they would call me since they asked for a phone number and she brushed me off/said "just come back in a bit." The receptionist was acting odd and seemed confused but I listened and went shopping for 30 minutes. I came back and a new receptionist told me that it was " almost " my turn but I should NOT leave or I could be skipped... so I stayed and waited while multiple people who had just arrived were taken back. I even heard the new receptionist call someone and tell them to come back, which they did not do for me obviously. After 30 more minutes I went up to ask how much longer and was told there were " three or four" people ahead of me still (??). I left and took my name off the list, but I recommend being honest about wait times and possibly getting a better system that doesn't favor certain guests. Wasted an hour and definitely won't be returning! read more

I have been going to Modern Nails for more than 5 years. It took time to find the right nail technician. Now I am very happy with Kathy and Claudia. They are very pleasant and always thrive to make me very happy and satisfied with their customer service. Each time. they put a big smile on my heart with their exceptional service. read more

A1++++++ service. I absolutely love coming here. The service, professional and pampering is always on point. If you have a chance to visit this location, please request Ms. Nina!!!!!!! Whether is be for any type of waxing service, pedicure or nails, you will not be disappointed. Also, if Ms.Nina is not available, ask for Ms. Vivian!!!!! Plenty of parking in the garage. If possible try to schedule an appointment in advance. read more

UPDATE: two weeks later and you can tell how the tech's not painting the base coat the entire nail looks now. They probably do it that way to save on supplies and because unlike a normal sns done right, these are going to fall off cause the color coats on top are only partially secured to the bottom coat on the inner part of the nail. And I've not heard from the business about my experience. $55 for this... Original post: Unfortunately the worst manicure I've had, anywhere. The tech cut my fingers several times while using the tool to get my last sns mani off and then soaked the cut fingers in acetone. Wow that hurt and also I would never have consented had I known the bowl had anything other than water. That's a major health concern. Beyond that (see pic of worst cut), she didn't paint the whole nail with the clear dip before doing the color and you can tell now. I brought that up when she started and she wouldn't verbally respond. I should have gotten up and left after any of this. I don't know the name of the tech, but it was not just unfortunate, it was hazardous. Beware. read more

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Needed to "refresh" a new set that I was not satisfied with from a different salon. Was recommended to try BOB. I was able to get a same day appt and was thoroughly satisfied with the service. I thought I was going to have to get a new set but Bob was like, "no new set". He worked his magic. I already made my next appt. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia

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NEVER AGAIN, Beautiful salon but very poor customer service and limited capabilities on what I've asked. I literally just got my nails done last week. Mind you what I wanted was not what I got. I have attached photos for reference but I came in for the first time and showed a photo of what I wanted which is pictured. The receptionist went around for almost an hour asking different nail technicians if they could do it or whatever. All but one person said flat out no. I kept repeating to them it's fine I'll go to my usual nail tech. I only came to them cause my usual nail technician was booked until next week. The receptionist was very adamant about me sitting in a chair. So they soaked my nails for an hour and then she pulled a nail tech from her client to do my nails. I didn't think that was right. The tech knew what I wanted and assured me she's capable. Within a week maybe the nail is lifting off and I'm in pain and the quality of work done doesn't deserve $115. I will not be returning. Not even for a pedicure. read more

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I came in to get acrylic soak off and white acrylic overlay on my toes (NO PEDICURE). Not only was the service RUSHED but I was charge $85. I was told this was an acrylic full set instead of overlay. That's fine but on the price list it was $40 and the take off is $10. Then I was told it's $20 extra for acrylic on toes. Even if that were the case, where did the extra $15 coke from? I asked where is that information on the price list and they told me the manager is updating it. I WILL NEVER RETURN HERE!!! I gave them another try after my last review but I'm done! It sucks because cat and del are great! read more

Really kind service, took myself and my friend as walk ins. Great gel pedicure, had a really good experience.

The nail technician and front desk were nice. But the nails look disgusting. This photos were taken an hour after the manicure and they look like they were made by a 5-year-old. Not visiting again. It's not worth the price. read more

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I went here on a spirit of the moment type thing. It was my bday and I wanted my nails done. It's was really nice and Kelly did an awesome job. I go back last Saturday to touch them up and I wish I hadn't. My nails are cracking and both of my nails on my pinky split straight across the middle. I am furious and will never spend my money with them ever again. Stay away I thought they were good but Gigi who did my nails didn't know what she was doing for my nail dip to crack across the middle read more

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CAITLYN (or kaitlyn) IS AMAZING. She did my nails and pedi and she was the sweetest lady (: it was her first time doing this abstract nail style but she did a FABULOUS job 10/10 recommend. all the staff were nice too! but it is a busy store so try to book an appt before coming in (: read more

Modern Nails & Spa - SNS Manicure - Nail Salons Near Me - Arlington, Virginia

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I got a gel manicure and pedicure. It costed $113 they charge $9 to take off gel polish. I didn't have much polish on my toes anyway because it was time for a pedicure. But whatever. That was the first time I was ever charged for that and I've been to many salons. My polish came off my nails in 2 days. Tracy worked with me to fix it. We were playing tag with our schedule but she was very accommodating so that's a plus. However after getting my nails fixed my gel polished chipped after just 1 day. I thought the whole purpose of gel was that it last longer. I added a picture of my feet a couple of weeks after the polish on my toes chipped. When it finally came off the polish under the top layer was still wet. I have never seen that before I won't be returning for the price or distance. read more

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I have been a customer for about a year and several times that staff has been incredibly rude to me or rushed through my service and done a poor job just to get to their next client to make more money. What really pushed me over the edge was when they closed the store for three days and did not tell any of their appointments. I planned my evening around the appointment before I big work trip and when they were closed it ruined my whole trip planning process. Do not go here! The staff is incredibly rude and just put to make money, not serve their clients. read more

This use to be my go to, but I got a new tech last night and he substituted colors different than the SNS I picked, cut two cuticles (still some blood on one finger) and there's a speck of red color powder on one nail. Very disappointed and don't think I'll go back unless I'm guaranteed my usual techs. experience seems to really vary based on who you get so be specific when booking. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia

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Had a pedicure from Chu Chu this am and hands down best one I have ever had! Arrived right when they opened and she took me right away. Was so nice and so detailed. Paid cash for Gel regular pedi and it was $55. Higher than I usually pay back in CA but it was worth it! I will absolutely come back. read more

I have been going to Modern Nails at Pentagon City for over 10 years and lately I been trying to find a new place since the customer service is less than stellar. They are rude and refuse to make appointments just saying it's best to just walk in and then see who is avaialble and then wait. There is no desire to provide that additional customer service and it's unfortunate since they are at a premier location and the place should be busy bad service will sooner or later catch up with you. read more

Visiting from DFW, Bob did an amazing job with my gel manicure + pedicure. The place was clean and everyone was very nice. I have never had my cuticles look so perfect. read more

Modern Nails & Spa - Nail Salons Near Me - Arlington, Virginia