Services - 21 Nail Lounge
Manicure
Manicure and pedicure
Nail fill-in
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2 stars for location, but that's about it. Got a regular manicure, immediately asked why I didn't want gel since it lasts longer. Well, because I mostly wanted the attention placed on my ragged cuticles. In short, it was such a waste of money. I dunno if the staff needs better training, or sharper tools, but I honestly could have done better. Which wasn't the point; I was hoping for a professional manicure that would address my jagged cuticles and hangnails. Instead, see the pics for what I got. Never again
I really tried to like this place. I gave them so many tries. If I could give them zero stars I would. They really thought it was OK to let me leave the nail salon like this and when I came back and asked for somebody else to at least reshape them to something better they made the same person who did this try to fix problem which of course she didn't not. I tried to give them even another chance maybe they will do fine on a pedicure I made an appointment I walk in and they have me sit down in the chair. Don't put any water in the chair. Don't even ask me what color I want nor did they even tell me they needed me to wait. After several minutes of not receiving service I asked what was going on with my appointment and they asked if I could come back later. Hell no. Mind you my appointment was at 10am when they opened. Don't waste your time or money.
This place, in general, and Jennifer still gets 5 stars but I had to let you guys know that I LOVE getting my nails done here, especially the SNS. It stays perfectly shiny, like new, for a minimum of 3 weeks. Also, I always get the works here - lovely lavender pedicure (sometimes I switch up the fragrance) complete with heated neck pillow, paraffin on my feet, and treatment on my hands. You guys, today my colleague touched my hand to look at my ring and she was so amazed at how soft my hand was. She even told my other colleague to touch it. I had no idea why my hand would be so soft but I honestly think I can attribute it to the hand treatment I've been getting since Jennifer suggested it months ago. I will continue to get the works when I come here - and I found that every 3 weeks is perfect for me. I love how comfortable I am here, the friendliness, and the overall care that Jennifer gives from the actual mani/pedi to the leg and hand massages. Just go.
Horrible place!!! Grumpy old man did my nails, never smiled, you cant even ask questions. They're forceful of upgrading you. Did full set and pedicure for $95 how on earth? Full set polish was too thick been trying to dry it for over an hour and still wet and ruined after almost drying it for an hour and a half. Ended up asking to just take all the polish out because its so thick and still very wet and I have to run to the airport already. Instead of apologizing this old man was even argumentative. Its not my first time doing nails so all explaination dont make sense. Trust me they will rip you off. $95 for regular pedicure and full set!
Not happy. No wonder my nails only last 2 weeks vs. my friends lasting for over a month going to Russian salons. I had to ASK them to push my cuticles down and then when they actually filled the acrylic and painted, they didn't even go to the end of the nail bed! On top of it - around my nails/cuticles were not manicured and left looking disgusting, my nail polish was inconsistent in coverage and my thumb nail had noticeably jagged edges. I walked out looking like my nails were at least a week old!
Ask for Vivi. She knows what she is doing. Her nails look so natural and so pretty. She makes them neat and very clean cut. I'm so glad I found this spot. I got acrylic tips with gel polish and I paid about 56$ and then I paid my tip in cash.
Came here on a recommendation of a friend and was really looking forward to trying an Alexandra salon. It was a way to catch up with a friend while getting our nails done for the following weekend. Alas, our experience was closer to some of the other less positive reviews and for all that it was one of the more expensive mani/pedis I've evhad. The level of detail and subtlety was not really there and on top of that I received a judgmental comment on the physical appearance of my nails despite the fact that it is just how my nails have been all my life. Perhaps, if you come here by yourself and keep an eye on everything they do, you might get a better service and outcome. We were chatting to catch up, so maybe that had something to do with the quality we received. I don't know, but in any case, below are the details of our experience. First, we came together with my friend and even made a reservation for the two of us. However, after we came, they wanted to start her with a mani, while putting me in a pedi chair, even though two pedi chairs were available side by side. So, we had to ask to be put together. Pedi: came out OK, but both of our technicians were really aggressive with our nails and cuticles to the point where we had to tell them. Mani: felt super rushed. On the hands, they actually didn't do much about cuticles or other loose skin. I understand if they did that because of our feedback on the pedis, but we had our manis done first. The nail shape was not very uniform - some fingers ended up more squarish and others more rounded. Also, gel was applied very sloppily and was all over my cuticles and skin. I had to do additional cleanup at home afterwards, trimming both my cuticles and excessive gel. But of course, my very detail oriented technician made sure to tell me that my nails are not perfectly flat (as she called it "wavy"). My nails have been this way as long as I can remember - a physical difference (my mom has it too), and pointing it out like it was something that needed "fixing" (and rather loudly for the rest of the salon to hear) made me feel really uncomfortable and unwelcome. UPDATE: I had my mani done this past Sunday, it's Tuesday morning now (not even 48 hrs past the mani), and here is how my gel manicure looking now (see t. Please note I was not doing any extra scraping with my nails and such, just had a regular day at the office. Did t even cook a full meal - just threw some things into the oven. UPDATE #2: attaching a photo from Wednesday morning, just 2.5 days from my manicure.
Overall I was fairly happy with the results (acrylics). It was my first time getting acrylics so I had alot of questions but unfortunately the language barrier made for a silent, awkward, and "what's gonna happen" next appointment. I had no idea what I paid until I checked my bank account when I got home, it was more than I was expecting to pay. Their website said $50 but it was $65 plus an expected tip. Their website said 45 minutes but it took 1.5 hours. Nice salon environment but will look for a new place.
I wish I could say that I had a good experience here like some of the other reviews but I didn't. This was my first and last time coming here! Sunday, April 9, 2017: I came in for a gel manicure and pedicure. I decided not to get the pedicure because they were far too busy. They weren't very personable, I just thought "whatever they're busy". I came on Sunday because I knew it would be hard to get here during the week. Monday, April 10, 2017: the first chip on my left thumb, but it was minor so I just let it go. Tuesday, April 11, 2017: the second chip on my right thumb, this time, much more noticeable. I decided to go back and get them fixed, after all, I paid $45 Wednesday, April 12, 2017: I sit in 5oclock traffic after work to get to the shop for a repair. They weren't nearly as busy as Sunday, but still not very personable. The same Tech fixes my nail. She rushes through it. I leave the shop at maybe 6:30 Wednesday, April 12, 2017: I go have dinner, watch tv and then notice the third chip again on my right thumb. This time there's a huge bubble in the nail. Of course I'm furious because now I have to go to work with a janky nail. Thursday, April 13, 2017: I fight 5oclock traffic and I go BACK to the nail shop. The nail tech says AGAIN! Yes! AGAIN! Then she proceeds to tell me that oh it chips easy because my natural nail is naturally oily! I get gel nails all the time! I've never heard this before and I've never had this issue. This whole ordeal has been a huge inconvenience and I will never step foot in that place and give them my money for such piss poor service! See Pictures
7 years ago
I have been going to 21 Nail Lounge at Belle Pre for about two years now, and I go to Vivi exclusively. She does a really great job on pedicures and both shellac manicures and regular manicures. I also have a persistent issue with extra skin on the sides of my big toenails, and she always gets it out and spends however long she needs to with me. I can't rate the other technicians because I got lucky and went to Vivi first. It's always easy to find an online reservation with her (or anyone) and they're very easy to work with if you need to change your time o I highly recommend Vivi and 21 Nail Lounge at Belle Pre! I wanted to add a picture of the fabulous work Jennifer just did yesterday (7/21/20) - I get the SNS (powder) French manicure) and it lasts three weeks. read more
7 months ago
2 stars for location, but that's about it. Got a regular manicure, immediately asked why I didn't want gel since it lasts longer. Well, because I mostly wanted the attention placed on my ragged cuticles. In short, it was such a waste of money. I dunno if the staff needs better training, or sharper tools, but I honestly could have done better. Which wasn't the point; I was hoping for a professional manicure that would address my jagged cuticles and hangnails. Instead, see the pics for what I got. Never again read more
1 year ago
I really tried to like this place. I gave them so many tries. If I could give them zero stars I would. They really thought it was OK to let me leave the nail salon like this and when I came back and asked for somebody else to at least reshape them to something better they made the same person who did this try to fix problem which of course she didn't not. I tried to give them even another chance maybe they will do fine on a pedicure I made an appointment I walk in and they have me sit down in the chair. Don't put any water in the chair. Don't even ask me what color I want nor did they even tell me they needed me to wait. After several minutes of not receiving service I asked what was going on with my appointment and they asked if I could come back later. Hell no. Mind you my appointment was at 10am when they opened. Don't waste your time or money. read more
2 years ago
9 years ago
This place, in general, and Jennifer still gets 5 stars but I had to let you guys know that I LOVE getting my nails done here, especially the SNS. It stays perfectly shiny, like new, for a minimum of 3 weeks. Also, I always get the works here - lovely lavender pedicure (sometimes I switch up the fragrance) complete with heated neck pillow, paraffin on my feet, and treatment on my hands. You guys, today my colleague touched my hand to look at my ring and she was so amazed at how soft my hand was. She even told my other colleague to touch it. I had no idea why my hand would be so soft but I honestly think I can attribute it to the hand treatment I've been getting since Jennifer suggested it months ago. I will continue to get the works when I come here - and I found that every 3 weeks is perfect for me. I love how comfortable I am here, the friendliness, and the overall care that Jennifer gives from the actual mani/pedi to the leg and hand massages. Just go. read more
5 years ago
Horrible place!!! Grumpy old man did my nails, never smiled, you cant even ask questions. They're forceful of upgrading you. Did full set and pedicure for $95 how on earth? Full set polish was too thick been trying to dry it for over an hour and still wet and ruined after almost drying it for an hour and a half. Ended up asking to just take all the polish out because its so thick and still very wet and I have to run to the airport already. Instead of apologizing this old man was even argumentative. Its not my first time doing nails so all explaination dont make sense. Trust me they will rip you off. $95 for regular pedicure and full set! read more
5 years ago
Not happy. No wonder my nails only last 2 weeks vs. my friends lasting for over a month going to Russian salons. I had to ASK them to push my cuticles down and then when they actually filled the acrylic and painted, they didn't even go to the end of the nail bed! On top of it - around my nails/cuticles were not manicured and left looking disgusting, my nail polish was inconsistent in coverage and my thumb nail had noticeably jagged edges. I walked out looking like my nails were at least a week old! read more
Ask for Vivi. She knows what she is doing. Her nails look so natural and so pretty. She makes them neat and very clean cut. I'm so glad I found this spot. I got acrylic tips with gel polish and I paid about 56$ and then I paid my tip in cash. read more
8 years ago
Came here on a recommendation of a friend and was really looking forward to trying an Alexandra salon. It was a way to catch up with a friend while getting our nails done for the following weekend. Alas, our experience was closer to some of the other less positive reviews and for all that it was one of the more expensive mani/pedis I've evhad. The level of detail and subtlety was not really there and on top of that I received a judgmental comment on the physical appearance of my nails despite the fact that it is just how my nails have been all my life. Perhaps, if you come here by yourself and keep an eye on everything they do, you might get a better service and outcome. We were chatting to catch up, so maybe that had something to do with the quality we received. I don't know, but in any case, below are the details of our experience. First, we came together with my friend and even made a reservation for the two of us. However, after we came, they wanted to start her with a mani, while putting me in a pedi chair, even though two pedi chairs were available side by side. So, we had to ask to be put together. Pedi: came out OK, but both of our technicians were really aggressive with our nails and cuticles to the point where we had to tell them. Mani: felt super rushed. On the hands, they actually didn't do much about cuticles or other loose skin. I understand if they did that because of our feedback on the pedis, but we had our manis done first. The nail shape was not very uniform - some fingers ended up more squarish and others more rounded. Also, gel was applied very sloppily and was all over my cuticles and skin. I had to do additional cleanup at home afterwards, trimming both my cuticles and excessive gel. But of course, my very detail oriented technician made sure to tell me that my nails are not perfectly flat (as she called it "wavy"). My nails have been this way as long as I can remember - a physical difference (my mom has it too), and pointing it out like it was something that needed "fixing" (and rather loudly for the rest of the salon to hear) made me feel really uncomfortable and unwelcome. UPDATE: I had my mani done this past Sunday, it's Tuesday morning now (not even 48 hrs past the mani), and here is how my gel manicure looking now (see t. Please note I was not doing any extra scraping with my nails and such, just had a regular day at the office. Did t even cook a full meal - just threw some things into the oven. UPDATE #2: attaching a photo from Wednesday morning, just 2.5 days from my manicure. read more
5 years ago
Overall I was fairly happy with the results (acrylics). It was my first time getting acrylics so I had alot of questions but unfortunately the language barrier made for a silent, awkward, and "what's gonna happen" next appointment. I had no idea what I paid until I checked my bank account when I got home, it was more than I was expecting to pay. Their website said $50 but it was $65 plus an expected tip. Their website said 45 minutes but it took 1.5 hours. Nice salon environment but will look for a new place. read more
6 years ago
3 years ago
4 years ago
I give this place five stars. My nail tech is Jennifer and she always does an amazing job on my nails. I love coming here and always walk out loving my nails! 10/10 Recommend 21 Nail Lounge and Jennifer! read more
4 years ago
9 years ago
I wish I could say that I had a good experience here like some of the other reviews but I didn't. This was my first and last time coming here! Sunday, April 9, 2017: I came in for a gel manicure and pedicure. I decided not to get the pedicure because they were far too busy. They weren't very personable, I just thought "whatever they're busy". I came on Sunday because I knew it would be hard to get here during the week. Monday, April 10, 2017: the first chip on my left thumb, but it was minor so I just let it go. Tuesday, April 11, 2017: the second chip on my right thumb, this time, much more noticeable. I decided to go back and get them fixed, after all, I paid $45 Wednesday, April 12, 2017: I sit in 5oclock traffic after work to get to the shop for a repair. They weren't nearly as busy as Sunday, but still not very personable. The same Tech fixes my nail. She rushes through it. I leave the shop at maybe 6:30 Wednesday, April 12, 2017: I go have dinner, watch tv and then notice the third chip again on my right thumb. This time there's a huge bubble in the nail. Of course I'm furious because now I have to go to work with a janky nail. Thursday, April 13, 2017: I fight 5oclock traffic and I go BACK to the nail shop. The nail tech says AGAIN! Yes! AGAIN! Then she proceeds to tell me that oh it chips easy because my natural nail is naturally oily! I get gel nails all the time! I've never heard this before and I've never had this issue. This whole ordeal has been a huge inconvenience and I will never step foot in that place and give them my money for such piss poor service! See Pictures read more
4 years ago
9 years ago
7 years ago
10 years ago
I am now a every 3 weeks customer :)! Nails growing long and strong. New shape, new color. Thank you Vivi for encouraging me to try something new. Ask for N10 shade from SNS collection. read more
4 years ago
7 years ago
Eyebrow service was great. Pedicure was very sub par. I sprung for the $50 upgraded pedi thinking it would be great but the tech didn't even scrub my heels. On my nails, he didn't even remove all of the old polish and when I pointed it out he said he would file it away but just put acrylic over it so of course it didn't file away. I'm now stuck with this red polish until I get a brand new set. The polish on my nails is super lumpy and he told me it "would go down when it dries". Terrible. But like I said the eyebrow tech was awesome. read more
5 years ago
I got an SNS manicure by Vivi and was so disappointed. First of all she complained the whole time about how long it took to get my old set off then told me not to be picky when I showed her how sloppy my cuticles were when she finished. I could have done a better job at home. I have never left a nail Salon with so much product stuck on my fingers and cuticles. She also cheated me and charged me $10 extra for no reason. Don't go here to get your nails done. She is a scam Artist read more
8 years ago
A great thing about this nail salon is that they have free 2-hour parking in the garage on Madison. I love getting a gel manicure here. It lasts for a few weeks and the color selection keeps growing! I really love the pedicures. Even the classic comes with an orange slice rub. This place is my favorite! read more
8 years ago
I've come here multiple times over the past two years. Today the manicurist decided to drenched my legs and feet in OIL after my pedicure, yes OIL instead of lotion. Causing me to get it all over my clothes and shoes. I have never seen this, damn near slipped because my sandals were so slippery. Disgusting, never again. read more
7 years ago
5 years ago
6 years ago
Still obsessing over this matte manicure (SNS) by Vivi! She does the absolute best job with dip and never disappoints! read more
7 years ago
Nice little shop. Called ahead to check prices since their website was down, and decided on a classic pedicure and gel manicure. The woman doing my nails was pleasant and seemed very meticulous when it came to painting my nails and making sure they looked good. My nails are small and I have noticed that whenever I get them done sometimes polish can get on my skin and get left behind; this didn't happen here. I have sensitive skin and whenever scrubs are used on my skin I will turn red and react to it. I was pleasantly surprised that while I still had a small reaction to the scrub it was not too abrasive and was still able to leave my skin feeling soft! The warm towel after on my legs helped calm what redness occurred. Price was the only thing that didn't make this a 5 star. It was about $11 more than my usual nail place. read more
4 years ago
7 years ago
9 years ago
Been going there every two weeks for 3 years now with my sister! The place is in a good location with plenty of street parking available which is big for me as I hate driving around trying to find parking! The ladies always offer the best service with smile and always willing to accommodate my crazy color and design requests. They have a little reward system were you collect stars for discounts and also Happy Hour pricing in the mornings! I get compliments all the time about my nails and they stay for more than 2weeks when I do Gel manicure. Great Job team. Keep it up! read more
10 years ago
Moving to a new area is tough - you have to find a new hairdresser, new auto body shop, new nail salon (and technician), etc. It took me a couple visits to different nail salons in the area before 21 Nail Lounge opened up a block away from my apartment. My go-to technician is Jennifer - she always does an amazing job. They also have wine and/or champagne on tap if you want a glass while you're getting pampered. You can also schedule your appointment online which is extremely convenient. Yes, they might be a little pricier than surrounding nail salons (you get what you pay for!) and may require you to tip in cash (wouldn't you?) but overall, very friendly staff, clean establishment and I've never been disappointed in the service. UPDATE: Last night, I had an appointment scheduled for 7:15 pm but it didn't start until 7:30ish because another appointment ran late. I was panicking thinking there wouldn't be enough time to get everything done before the salon closed at 8:00. Jennifer assured me she would have time to do my mani, pedi and eyebrow wax and she certainly did an amazing job. She didn't finish up until 8:30 and I stuck around until 9:00 (while she cleaned the salon) to make sure my nails were good and dry. The picture I added to my review is of the finished product. Last night really showed me that this salon and the staff are so extremely accommodating and respectful of their customers needs. I always leave as a happy customer. read more
7 years ago
4 years ago
9 years ago
Do not waste your money here! I went for 10% off a pedicure because I received a birthday coupon from 21 Nail Lounge. The pedicure was the worse I have ever had. There was no massage. My nails were visibly ragged, and the polish was uneven and all over the place. Plus, she didn't polish the entire nail and left about an eighth of an inch unpolished. On top of the crappy job, they refused to honor a 10% off coupon saying that they are different from the 21 Nail Lounge with the same exact logo. What a ripoff! read more
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Ask the Community - 21 Nail Lounge
I'm looking for a new nail salon and I realized they did SNS nails and I was wondering if they add tips before they dip the nails in or do they only use the natural nail?
Hi! I've had them done both was (natural nail and tips). They both last a very long time. The only downside with tips is that they have to file down your actual nail bed to make it lops seamless. I stopped after a few months because of this :(
Review Highlights - 21 Nail Lounge
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