TL;DR: My experience at Asil Nail Care, LLC was mixed. While the front desk staff was welcoming and professional, the appointment started late without communication, and the service felt rushed and did not meet expected standards for the price. Required deposits are significant, and scheduling did not align with the services requested. Overall, I'm unsure if the value matches the cost, but may consider one more visit to reassess.
Entire review:
I would like to share my recent experience at Asil Nail Care, LLC. I do not often leave reviews, but I felt it was important to provide information that may be helpful to future clients.
I scheduled my appointment approximately three weeks in advance. Leading up to the appointment, I received frequent reminders via email and text--almost daily. While somewhat excessive, I initially interpreted this as a sign of strong organization and punctuality. However, on the day of my appointment, the nail technicians arrived approximately fifteen minutes late. While delays can happen, especially in a busy area, there was no communication or acknowledgment to the clients who were waiting (approximately four in total). When the technicians arrived, there was no apology or explanation, which felt unprofessional.
Additionally, although clients are able to select a preferred technician when booking, I was informed that technicians are frequently reassigned. This may be important for clients who value continuity of service.
Regarding payment, a 50% deposit is required at the time of booking. While this may be intended to reduce cancellations or no-shows, it is a significant upfront cost, particularly for first-time clients who have not yet experienced the service.
As for the service itself, the appointment felt rushed. The technician appeared focused on managing upcoming appointments and checked her phone multiple times during the service. I have previously received a Russian manicure, and this experience did not meet that standard. The cuticle work and overall finish did not appear as clean or refined as expected. While my nails were somewhat damaged from a previous set done elsewhere, I would have appreciated a consultation or acknowledgment if this would impact the final result.
I had also scheduled a Gel X service and requested it twice during the appointment, but was informed that there was not enough time to complete it. This was confusing, as the originally scheduled service was estimated at approximately one hour and fifteen minutes, while the manicure that was performed took closer to two hours. Greater clarity in scheduling and service timing would be beneficial.
On a positive note, the receptionist/nail technician was welcoming and professional. I was greeted promptly upon arrival, offered tea or water, and seated within a few minutes. This initial interaction set a positive tone for the visit.
At this time, I am uncertain whether the service provided aligns with the cost. I may consider returning for a second visit to reassess, but based on this experience, I would carefully weigh the value before booking again. read more