alexx did my nails the first two times and i find myself coming back requesting her. booking an…read moreappointment is very simple and seamless. they recently replaced the decor with mirrors all along the wall and it looks very clean and open. the atmosphere is friendly and i can feel relaxed talking to my nail technician or being on my phone. i asked her for pink and green and she made sure i liked the color and i don't ever feel bad for asking to switch the color. loved how my nails came out and i love that she makes sure the base is nice and clean so my cuticles stay healthy.

I visited this salon a couple of months ago to get my nails done for a trip to Orlando. It's…read morelocated right near my mom's house, and when I asked if the shop was new, the worker told me they'd actually been there for a couple of years. Honestly, I absolutely love a place with character! I've posted pictures below because they made me cackle--some people might call the decor tacky, but I think it's hilarious. It was such a great takeaway from the experience. The inside has the standard massage chairs you'd expect, the vibe is very "chill and do your own thing," and I'm sure you could ask for tea or whatever else you need. I got a pedicure at the beginning of March (and I know I'm due for another one soon!), but get this: I just got regular polish--no gel or anything--and the color is still completely on my toenails! If you ask me, that is quality. Definitely worth it. If you're in a pinch or just in the area, go ahead and hit this spot. They will not disappoint!

Had 2 pedicures. Amy and Mi Mi were great, and the whole staff is very friendly and attentive.read more

Everyone here is so nice and so easy to talk to. I've tried a couple salons in the area when I…read morefirst moved but no one is more consistent or more affordable than here. It doesn't matter who you get, they all do a phenomenal job. 10/10 every time.

Great service and good nail techs. they were able to perfectly accommodate my last minute…read moreappointment.

Called to make an appointment on a Thursday and they said to come in any time. I was late but they…read morewere still able to take me right away. There was a steady flow of people but it wasn't overly crowded around 1:30pm. There's parking in front and around the side. The space is clean and bright. My technician was Lucy and she offered me a drink (soda, water, tea) which was really nice. I got the classic gel pedi ($55) an acrylic fill with gel ($45) + chrome (+$15). The pedi was relaxing - I like the scrub that they use - and massage chairs are solid. Overall she did a good job with everything (if I'm being a little picky, some corners were sharp versus smooth/rounded and the dark color felt like I might have needed a third coat to be more even). The acrylic fill was not bad. With the drill, sometimes it was a little too rough on my cuticles to the point I was wincing or said "ow" a couple of times (this left my fingers a little sore the next day). Some of the acrylic powder didn't make it all the way to the edge of my nail on two fingers. The painting was decent; though some of the nails had too much paint so it was on my cuticle. For the chrome, it was pretty but this being my first time ever, I didn't know until after that I ended up getting more of just a shimmer (versus something like the Hailey Bieber glazed donut/reflective chrome look). All in all, the experience was pleasant and I'd come to this nail spa again! **Update:** it's been just past two weeks post service and many of the edges of the acrylic seem lifted. My one thumb nail, both the acrylic and chrome/paint has chipped off around the tip. Not sure if I'd go back for another acrylic fill here now... Color reference: 870 DND tea time - sheer light pink +chrome for mani 750 DND fudgesicle - reddish brown

Great little hole in the wall. Since moving here almost a year ago I have way over paid for…read morepedicures that under delivered and this place is the opposite. You get a great quality pedicure for a fair price.

Service is fine I just believe their front desk needs better training. I call in ahead of time to…read moremake sure there is availability for my services, I tell them I will arrive in 10 minutes, and 8 minutes later when I arrive they say they have no availability. I understand that the place is busy and I have no appointment, but I would have preferred they just said that over the phone ‍ the whole reason I called ahead was to make sure I could have the service done, not to waste my gas on the trip.

I received excellent service at Nail Palace. The place was clean, and brigh with great music. The…read moretechnicians were professional, friendly, and knowledgeable. I had one of the best French manicures and pedicures in my 20 years of getting my nails done. Van had such a gentle touch, pleasant smile and welcoming personality. She did a wonderful pedicure and beautiful manicure. Will definitely be back.

I tried to schedule an appointment online for myself and my daughter to get basic manicures (with…read morepolish, not gel) to celebrate her 8th birthday. The appointment was never confirmed and when I showed up saying I had scheduled an appointment, the staff were confused. I decided to cut my losses, forgo my own manicure, and just have my daughter get her nails done. When I told them I wanted to get just my daughter's nails done, they tried to direct her towards the gel polish colors--she's 8 and way too young for gel (most places recommend 16+ for gel). Gel is also $55, whereas a kids manicure was listed as $17. I told them and my daughter that we were not getting gel and redirected my daughter to the standard polishes. They said that they recommended gel for her because she is a kid and it was more durable. I said, "no gel," and my daughter pointed to a standard polish she wanted to wear. They took her over to one of the manicure tables and sat her down, then walked away to get the folder of samples for gel colors. Again, I had to tell them I did NOT want gel for my 8 year old!! I should have left after this because they were not respecting my "no", but I didn't want to ruin it for my daughter. After saying no for the third time, they took my daughter back over to the regular polishes to get the one she wanted and had already picked out (and pointed to and showed them prior to sitting down at the table). When they took her back to the table, they asked me if I wanted to get a pedicure (even though I had already said "no" to getting any services done for me). They the asked me if I wanted her cuticles cut, and explained that a base manicure was $10, but cuticles cut was an extra $8 (NOTE: this did NOT match the price on their service list, which said a kids manicure for was $17). My daughter has never had this done before, so I asked her if she was interested in trying it and let her know that sometimes it can hurt (for various reasons from sensitive nails to not soaking the cuticles for long enough, etc.). My daughter looked scared and said, "no." So I told them we were not interested in getting her cuticles cut. The lady said, "you're cheap, but that's okay." I know there are some language differences, but they acted like it was an inconvenience to do a basic service that took them less than 10 minutes to do. As if they would rather have sat there doing nothing than preform the service. And respecting what my daughter wants doesn't make me "cheap". And I declined services for myself in the first place because they didn't have the appointment and clearly weren't organized and wouldn't listen to me. I just wanted to get the nails painted and get the hell out of there. The manicure itself was fine. They filled her nails, buffed them, did a single coat of glitter polish (the coverage was good for one coat), and did a top coat (again, this took maybe 5 minutes to do all this). I went to pay and they charged my card, then handed me the receipt to sign. I put down that I wanted to tip (despite my best judgement) and the lady kept asking me for cash for the tip instead of charging it to the card. I told her that I didn't have cash, and she said, "it's fine." I'm not sure how that was 'fine' but the charge hasn't yet posted to my account so we'll see what happens. Manicure was fine...not a great experience overall.

I've gone here for pedicures and manicures and I keep coming back because this place is so great! I…read morego to Kim for hard gel manicures. I'm so impressed by how long they last! I've kept them for a month before and they don't chip! Kim and all the staff are very kind and welcoming and considerate of what you want.

I've been going here for years, and has been my go to nail place in the Springfield area; however…read morerecently I had one of the worst gel manicures done and the business did nothing to rectify it. Mistakes happen but a lack of customer service is an issue to me. It's been two weeks and my gel manicures is chipped and peeling off. This seems unacceptable for a gel manicure and I've never had this happen before. The front sssk said they can't do anything over a week without management and gave me the manager's number. I called and left a message but never heard back. The pedicures have been consistently good so I would go for those but maybe skip anything else unless you have a technician you know and love

Salon was busy for mid-day on a holiday. I signed in and was quickly taken to the back for eyebrow…read morewaxing only. Decent job for a quick stop. Reasonably priced too! Plenty of nail chairs (~12) and 10 pedi chairs. Place was clean. Convenient location. In a plaza. Next to, but not limited, Starbucks, Trader Joe's and Duck Donuts. You know, the important stops!!

I called ahead asking to get a refill. I went to this place because it was close by, and didn't…read morewant to be far from home. My normal nail tech is 30 min away. I walked in and the lady looked at my nails and said "it's going to take long to file my nails" I have a lot of designs. She told me I had some type of gel on my nails and I told her no it's just acrylic. I have been getting my nails for years I know what's on my nails. She kept repeating that it's going to take long to file my nails and then took me by hand to each nail tech to show them my nails speaking in their language. She kept repeating to me: your nails are going to take too long to file shaking her head. I ended just walking out because it felt like the women didn't want to do my nails. I would have paid whatever, I just wanted to get my nails done. I called the place when I left asking for the lady's name, and they refused to give it to me. I would avoid going to this place. They clearly don't want to make money. If you want a good name salon with good service and good customer service, go to nieon nails in Mosaic District. It's worth the drive!

I, too, was at the salon when the incident with Ava happened (see her response below). I have gone…read moreto Fancy Nails and always received impeccable customer service from all the employees. I have loved my nails each time I left the salon. Ava went to the salon for color change, but also wanted to put her own chrome that she had brought from home on her nails. She doesn't realize that people go to the salon for the service of getting their nails done. The prices are set for the labor cost and not product. As she mentioned, she came in for a gel polish change. If she wanted chrome on her nails, she would need to apply the chrome, gel top coat AND then cure it with the UV light that the nail technician clearly provided. It's like me bringing my own cup to McDonald's to get a fountain drink, but not pay because it's my cup and not the McDonald's cup. ‍

Do not have Lisa help you. She moves to fast; instead of a massage, she put hot towel. She didn't…read morecompletely remove old nail polish. When I mentioned it, she said it was only a little bit. The entire time she was trying to upsell me. I accidentally nicked the nail and she huffed. I then paid her in cash. I asked her for receipt, she said no receipt.