I went in for the first time today, I'd never been to a mod pizza before! but the employee named Mariana made it so easy for a first time customer experience!! Explained the different and plentiful options to choose from throughly and made it such a pleasant and easy process, it made me feel welcomed and valued. And the pizza was incredibly delicious!! I definitely will be returning!! Maybe with getting even more no name cakes next time read more

The pizza is always good! Please put the security tape on the box when there's a DoorDash delivery. Ive ordered 5 times and only 1order had the tape on the box read more

The best part is unlimited toppings for the same flat rate, You really are buying a customized pizza. The quick bake ovens provide very fast service. The staff is always very friendly. read more

The greatest pizza I have ever had. MOD Pizza is always great, but this location makes it amazing. Crispy, ranchy, and extra salami. (TOMMY SALAMI!) The service was alright, it took a short time and the server was decently friendly. For the ambiance, the tables were dirty, but the person who had been cleaning them cleaned ours right before we sat down. Nice! The bathroom was clean. THE best part of the ambiance was the neat Walnut Creek mountain drawing. I was so attached to the pizza I took a photo. Shout out to my boy Albie. Overall, 7/5 stars. This place goes on my top 10 favorite meals ever. read more

Overpriced for what you're getting. I'm surprised there still open . Staff was really pleasant but the pizza was comparable to a frozen box pizza. ( Paul Newman brand ). read more

How can you tell if a restaurant is properly maintained? Start by checking the bathrooms. For instance, the wallpaper is peeling down to the floor, creating a tripping hazard. The toilets haven't been cleaned in weeks, as evidenced by the acid rings forming around the bowl. One bathroom stall had fecal matter, and two out of the three stalls were filthy. Additionally, the bathroom floor hasn't been appropriately mopped, and good luck finding any paper towels to dry your hands after washing them. If the bathrooms are not being maintained, it raises concerns about the cleanliness of the area where your food is prepared. The maintenance of both spaces is interconnected because employees use those bathrooms before handling your food. Overall morale appears to be low, and it may warrant the involvement of local health authorities. See the attached pictures for evidence. read more

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Quality of food was as expected from a MOD pizza but the customer service and friendliness of the staff is questionable. Enjoyed our purchased meal but probably won't be back to this location because of the staff not very guest oriented, I was waiting for a few minutes with no line while they finished a couple online orders it looked but received no greeting or even eye contact or mention that they would be with us in a minute. just a little friendliness and welcoming goes a long way ;) read more

Visited on a Saturday afternoon. Such a great location, lots of parking and nearby options. We were planning to go to Chip Cookie and decided to stop here first for pizza. Love that guests can create their own pizzas. The pizza making station appeared clean and the toppings were fresh. We ate in and it was hard to find a clean table. The bathrooms were also pretty dirty. Service was so-so. read more

MOD Pizza - Fast Food Near Me - Walnut Creek, California

The lady Silvia super nice best service ever go in eat some mod!!!! Best employee there by far in any mod

I like going here with my kids while I'm in the area it's a great pizza place to go to. The staff is amazing, the inside of the place is pretty cool. I'd say stop by here and try it out I give the place a great rating for sure. :) read more

"I visited this location with my 7-year-old daughter and the service was terrible. The staff seemed completely disinterested--no 'hi,' no 'hello,' and no 'thank you.' It felt like we were bothering them just by being there. Honestly, based on the cold attitude, it felt like our skin color was the problem. We felt completely unwelcome. read more

They closed the San Ramon location suddenly, left people hanging with points and birthday offers.

***3.5 Stars*** I truly do enjoy MOD Pizza. I'm a huge fan of the fast casual create-your-own wood fired pizza spots these days. And while quite a few of these pizza chains have popped up over the years, MOD has been and still is my favorite of the bunch. I've been to the Veranda location a few times, but recently stopped by this location in the Orchards. I love that this location has an actual outside patio space. The interior is super clean and spacious (although closed during COVID right now). I placed an online order for a custom mega pizza. Normally I'm pretty boring when it comes to pizza and will be completely satisfied with a plain cheese pie. I know, I know... boring as hell. But, something about a classic cheesy pizza just... does it for me. However on this particular night, I felt like adding some meat and veggies to the mix. I requested Asiago and mozzarella cheese with Canadian bacon, sausage, olives, diced tomatoes, and fresh chopped basil with a special request of light on the olives and heavy on the cheese. My pizza was still in the oven when I arrived, but it only took about 5 minutes or so before it was ready. They definitely heeded my special request, but I noticed that they forgot to add the sausage. When I brought this to their attention, the young man at the counter offered to put the sausage on and place it back in the oven. I was kind of pressed for time at that point and just asked him if he could give them to me on the side. Not sure how they forgot the sausage in the first place because it was clearly shown on both receipts, but hey... mistakes happen. At least they tried to rectify the situation as best they could. Aside from this little mishap, the pizza was still really tasty and super cheap at less than $10 for an 11" mega. The cheese was nicely melted and the flavors were on point. For a fast casual personal sized pizza, it definitely hit the spot. It's MOD, so there's no doubt in my mind that I'll be stopping by again at some point. I'm just hoping that next time they'll get my order right the first time around. read more

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Great indoor and outdoor dining pizza place staff was friendly and helpful in Order! read more

We ordered pizza, and payed 40$ for it and never got our food. when we asked where our food was they said they were not going to make it because the missed our order. we asked for a refund and they did not provide one read more

I work in the Shadelands shopping center and Mod is one of our go to lunch spots. We find it simple and easy to order online and customize our meals. The food is always ready at the requested pick up time and still hot when we get back to our workplace. The quality is consistent and I like that I can switch up my order and know it'll still be good. I like that you can get the sauce drizzled on it or get it on the side at pick up. The mod size is just perfect for lunch. read more

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Pros: The workers are friendly. Cons: First, PLEASE train the manager on duty each shift to enforce the "no dogs in eating establishments" rule that is mandatory in Contra Costa County. A disheveled couple and their huge dog were in line ahead of us. It is just gross. And no, this was not a service animal. The other problem is that even when there was no line, none of the four employees came by to clean the dirty tables piled with dishes, not the wet mess on the floor behind us. This place would be great if it were cleaned up and the No Pets law were enforced. Date of visit: Oct. 22 around 5pm read more

I ordered one of their specialties plus pepperoni... but they messed up my order having the cheese only in the center and without pepperonis. So if this location is busy, then expect mistakes on your pizza. read more

Horrible pizza, it was extremely burnt. It took over an hour to get the pizza. The staff seem annoyed to be at work. It was a waste of money. read more

So im reupdating my review aa the first one was the wrong location and now I have legitimite review. They did mess my order uo, something with ordering a cauliflower crust pizza really throws it off on the app. Im about 50/50 that ill get it. My son is on a stict keto diet due to his adhd (no sugar or carbs) and it helps him a lot in focusing. We ordered through the app as this location is just down the street from him swim practice. By the time we got home it was regular crust. I coulsnr get through the phone so the next day i called and the manager handled my issue. He couldnt refund me since it was a day later but took my info an apologized. 2 days later i get a personalized letter + free pizza coupons. It's the personal letter and apology that really goes the extra mile for me. Definitely appreciate that and also for future reference if you order cauliflower crust he said to call just in case to. Verify they got the order. So definitely come back here. read more

MOD Pizza - Fast Food Near Me - Walnut Creek, California

My kids say to give them 5 stars. They love the Mad Dog pizza. Melted cheese tonight on the pizzas were yum!

Decided to stop here for a to-go pizza for my kiddo after practice- it's usually quick and tasty, plus we had a free cheesy garlic bread coupon from their rewards program. Came in an hour before closing. Employee making pizzas didn't seem very happy to be there. Asked for extra sauce but the sauce container was almost empty... so no extra sauce, even tho they weren't closed yet. The crust was visibly smaller and didn't reach the edges of the pan. Used the bathroom while waiting and it was filthy. Got our food and it was good- no marinara sauce for our garlic bread tho. This place is usually good, but not tonite. read more

Pizza itself is usually pretty good. The grumpy unfriendly pizza maker was another story. First, I ordered four mod sized pizzas, two mega crusts, one cauliflower, and one gluten-free. She muttered under her voice, "So none of them are mod sized ". Odd since the menu specifically reads all those crusts are only available in MOD SIZE. Then she gets annoyed when I also ask for cheesy garlic bread. So sorry to give you more business. Maybe this is why all their stores are closing. read more

Horrible service unacceptable manners from the staff and I believe it was the manager talking to my kid using profanity just because he was asking for extra sauce!!! Horrible terrible place will never be back there again and spend my money in this place I will be reaching out to corporate office cause this kind of behavior should never be left alone. read more

But Pizza is hands down when my favorite pizza places I can't stop raving about from the moment I walked in I knew it was a treat for me. The quality of the ingredients felt top-notch the crest was perfectly crispy in the tomato sauce was bursting with flavor the best part is that cheese it's always delightful gooey. I had great exceptional customer service here at the staff was friendly attentive and always ready to smile. If you haven't tried my pizza yet you're missing out on a Pizza Paradise. read more

Pizza was burnt and service was very bad. The manager literally yawned not covering his mouth in front of customers, mouth WIDE open AND a nasty white coated tongue. Gross me out! read more

MOD Pizza - Burnt Pizza - Fast Food Near Me - Walnut Creek, California

I got a BOGO coupon in the mail, so while hungry and not in the mood for leftovers, we decided to come in to check it out. Our coupon stated we needed to purchase the 11 inch pizza in order to get the free one. My husband stuck to the BBQ one, adding garlic. I was browsing the menu when the staff told me I could choose whatever I wanted to add. There's unlimited free toppings!!! Whoa! Total game changer! I got a pesto and white sauce base...yep, two sauces! Then added a ton of other toppings! It's sort of like Kramer's idea for a pizza place on Seinfeld where you build your own pie, except you don't need to get your hands dirty. You just dictate everything you want, how much, and most crucially where. I made one slice of mine with anchovies, another some with pineapple, etc. You don't need to put all the toppings all over the pie. Divvy that up and create your own ideal slices! So awesome! The staff was super accommodating; there wasn't any one else behind us. It was a slow night. After the pie comes out, you can add an extra sauce if you like. More pesto drizzled on top please! Yum! I wish they had ranch to dip in or like a garlic aioli. I didn't ask... Maybe they did! So the pizza itself is ready in like 3 minutes or something. It's fast. The crust however is more like a cracker my husband said. It's super thin and crunchy. It's not exactly how I like my pizza. I'm a foldable NYC slice kind of gal. Never the less, with this BOGO coupon and the endless free toppings and combinations, I had a really good time creating my pizza! It was super filling too; this probably depends on how crazy you get with toppings. My husband's was considerably less loaded and he was still hungry. You gotta build big here! Get your money's worth. Haha Fun times. I'd come here again to build a pizza with all those toppings and it's a good value. Plus it's quick and there's loads of free parking, but just know it's not exactly your typical pizza. read more

MOD Pizza - My crazy combination - Fast Food Near Me - Walnut Creek, California

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Same worker who is working the oven and cutting the pizzas is the same worker ringing up customers and handling money.... Not okay. Also the staff is not friendly and they took care of SOOO many online orders before helping those in line, something has to be done about this! read more

I've never seen a MOD Pizza store as huge as this one. On top of that, I thought the store looked pretty clean, neat, organized, and well-maintained. Also, I was happy that staff at this location were friendly and they worked pretty fast and efficiently as well. As for the food, I thought the pizza was great. The crust especially was really good - perfect thin-ness without being too crispy. I'm not sure if they had recently changed their crust dough but it felt and tasted so much better than I remembered. And the toppings tasted pretty fresh. For the "build your own" pizza, they were pretty generous with the amount of toppings that they put on your pizza, which is always a plus. A regular-sized pizza was priced at slightly above $10 as of April 2022. My overall experience at this location was pretty great. I am not a big fan of the parking lot for this plaza, though. I always think the shape of the lot is a bit irregular, making the entire area feel so cluttered and confusing. But that's not MOD Pizza's fault. read more

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The kids like this pizza place because everyone gets exactly what the like. If it's convenient I think it's a good spot for a quick meal. Quality is good and the interior is casual and comfortable. I have noticed on a couple visits that they seem to have trouble handling even a small crowd, which results in long lines and very slow progress. So celebrate if you're timing is good! read more

I like the concept of Mod Pizza and the ability of unlimited toppings/different sauces at a cheap price but the service at this location sucks. The staff seemed like all young kids on their summer break and nobody cared. A lot of standing around and just not very helpful, I get the feeling it's just this location. My pizza wasn't fully cooked :( I'll try another location but this one I wouldn't recommend. read more

They dropped my pizza they didn't even ask me what was on my pizza and made whole different pizza

The pizza was good only because I got to add my toppings to it. However, they didn't ask for my name in the beginning of my order so they made one up themselves and it was a man's name. For someone that's never been here before, they didn't take the time to explain the process. The girl working was rushing me to pick my toppings. My food was waiting for me because they were calling out "Peter" for 10 mins wondering where he was, but I guess I was Peter. All 3 employees equally the same interaction. And they didn't even apologize for the mistake. Needless to say, I will not be coming back. And I read a couple other reviews, looks like I am not the only one that had horrible customer service. read more

Hey, for the price not that bad but spend a few more dollars and get a real wonderful pizza from Slice in Walnut Creek or Doppio Zero in Concord. Now they know how to make pizza. read more

Spent today trying to figure out where I could have gotten Salmonella from. Then I remembered I ordered chicken on my pizza for dinner. Do NOT get the chicken from here. They obviously aren't cooking something right or mishandling their food... I will not be ordering again. read more

Still just as inconsistent. We order though DoorDash...our initial pizza was burnt and inedible so we had to reorder and the next was done correctly. You just never know what you're gonna get. read more

MOD Pizza - Burnt too often...it's unpredictable - Fast Food Near Me - Walnut Creek, California

After having coffee with a friend earlier this afternoon at the nearby Starbucks, I spotted activity in front of the new MOD Pizza. Being a good cop, I decided to investigate further. As it turned out, a couple staff members were handing out flyers advertising their soft opening today (11/7). They gave me one and told me to check them out during dinnertime, as they had just wrapped up their lunchtime test run. For those of you not familiar with the area, this MOD Pizza is in the new shopping center called The Orchards, located at the corner of Ygnacio Valley Road and Oak Grove Road. MOD Pizza is the first business to the left if you enter from the Oak Grove Road side. My brother and I went back during dinnertime. At around 6:30pm, there was a sizable crowd inside already. Interior was spacious and clean. Wooden benches, tables, and booths made up all the seating inside. A montage of people eating at different MOD locations made up most of the decor. We got in line and started looking at the menu. The ordering system is very similar to the ones at other Chipotle-type pizza joints (i.e. Pieology). You pick the size (mini-$5.27, MOD-$8.27, mega-$11.27) and load it up with whatever you want. If you don't like the pressure of creating your own, you can choose one from their classic pizzas list. Once your pizza is ready, they will call your name. Here's what they can improve on. I was sitting somewhere far away from the counter so it was hard to hear my name being called. A PA system would be very useful here. They do have wine and beer if you like an alcoholic beverage to go with your pizza. They also have salads and bread strips (savory or sweet). My brother ordered a "Mad Dog" (red sauce, mozzarella, pepperoni, mild sausage, and ground beef) and I opted to created my own. I liked the pizza crust. It was light and crispy. The red sauce was tangy and the produces were fresh. The meats were okay. I wasn't expecting them to use premium stuff anyway. The staff was very cheerful and energetic. Everyone I encountered tonight was friendly and helpful. Although they still need to work on some minor kinks, overall they have made a very good first impression on me. I will definitely go back for more. BONUS MATERIAL: - Major credit cards accepted. - Ample parking on site. read more

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Great food and great service The restaurant was clean, and they even brought the food to our table! read more

First time here! So happy we could eat indoors, finally! There are tables blocked for social distancing! looks very clean. So, i would give this place a 5 star for the food but i had to lower stars do to the staff. How to put it nicely? Please ask your team to wear proper undergarments! It just does not look professional. Short shorts do not look cool either! Overall the staff looked not very well put together although very friendly. Also neck hickies look awful and do not give the restaurant a good look! There were many employees behind the counter and they did not seem very organized. I had to get up after sitting down to ask for utensils etc... not offered when paying food. Anyways food was delicious and they have many choices. read more

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Super low quality food, long wait They don't treat their employees well- they work really hard but management doesn't care about the staff stress - they pressure the team- and the results are not good read more