I was hesitant to come because of the low reviews but we had a great experience here! We went…read morethrough the drive thru and it didn't take long at all. The food came out fresh and hot, and the sauce + the chicken tenders were delicious. The employees helping us were all super nice too. Unless I just missed it, I'd love a grilled chicken option, their menu is pretty limited. But that's the only thing I'd change. We will be back again!

Food is good. However the drive thru and workers are not always pleasant. During a recent visit…read morethere was a dilemma in the drive thru where both lanes were pulling forward at the same time. The outer law was unable to merge to get to the window due to the other car. The employee at the window caught a massive attitude and was extremely disrespectful. when we went inside to handle the order the same employee wanted to talk down on us for the issue as if we did it "intentionally" to make them work harder. 10:10 recommend the food. However staff in drive thru 2/10. ( they need to be more respectful to people and understanding that things happenand instead of causing an accident in there drive thru sutuations happen)

I had a small problem with my to go order. A very nice man named Alvin greeted me and took care of…read moreeverything. Alvin is so polite and cheerful that every restaurant should have such a fine man. I will absolutely return to this location and it's because of employees like Alvin. Thank you Portillo's for having such a stellar employee. And a big thank you to Alvin!

Our friends brought us here with lots of excitement. When you walk in, there are kiosks to order at…read more-or- you can walk up to the counter and order. After paying, you take your receipt and choose a place to sit. There are plenty of tables to choose from and the restaurant is spacious! We didn't wait long for our food and picked it up at another counter. Our friends love the Italian Beef Sandwich. Highly recommend it, along with some fries and onion rings. My husband got a hamburger with an extra patty and customized filling, e.g. lettuce and tomatoes, hold the pickles and cheese. I was happy to see a chopped salad on the menu- good sized, lots of good stuff with 2 little containers of dressing. Quite tasty. If you're looking for something between fast food and sit down, Portillo's is a good option.

I go to ALOT of chick-fil-a in the Midwest for work so this is just comparing…read more Service: Great! People always offering to take my tray and refil while I did work. Cleanliness: great standards as I am used too Atmosphere: perfect for work and a meal Will stop back!

Worst customer service . I had an expired reward by ONE day and they wouldn't re issue it or honor…read moreit. With the amount of money I spend here a month you would think they would take customer service into consideration but nope . I'll take my business elsewhere plenty of places to go instead.

When the Vibes are right, the vibes are right…read more My wife and I have been wanting to try this place out for awhile now and we finally made time to have lunch here. It was a beautiful day so we chose to sit on the rooftop. What a beautiful view of the city and the river. It was a little chilly with the wind but we endured because of the view. The restaurant itself was not super busy but definitely steady. Every single staff member we interacted with was so incredibly friendly. We felt very welcomed to be there. We shared their Imposter Sandwich (Tofu) and a large order of Tots with the Sauce Sampler. The sandwich was phenomenal! Crispy, flavorful, & large enough to share. Tots were also cooked perfectly and seasoned well. We both left VERY full. My Only complaints/criticism was that their sauces were mostly misses. We only liked 1 or two of the ones we tried. They also don't offer a sauce with any heat. I personally prefer super spicy and really wanted more spice with what was offered. Also as a vegetarian, I never understand how a Tofu sandwich can be significantly more expensive than regular meat sandwiches. That part is always frustrating to me knowing how cheap tofu is. I also do not run a restaurant and do not have intimate knowledge of the overhead cost of things so I am totally ignorant to that part. It just can feel "predatory" because it's the only option for people that dont eat meat. in closing, this place is Awesome! They have amazing food, an awesome location, great staff, and this place would be a good experience no matter the party you came with. I definitely recommend giving DIsco Chicken a try.

It was good! Reasonably priced, ample portions, I'm coming back for sure. It was one of the only…read moreoptions in Rockford to eat something quick near the Sports Factory. Seating was tight and they seemed crowded during the Tuesday lunchtime hour. Quick service. Got the Drop It Like It's Hot sandwich- crispy outside, hot steaming juicy chicken. Fries were good. Tenders were big. Down to come here again to try out the other sandwiches.

This was a random pick while on the road and it did not disappoint. This was our first time and…read morewon't be our last. The outside of the restaurant is not what I expected for a local burger place, very cool look with brick and wood. It was noon on Friday and they were busy, but the line at the counter moved quickly. The gentleman that took our order was very friendly and welcoming. We both ordered the bacon cheeseburger meals. The total was about $24. Our food came out pretty quickly and the fries were hot and fresh. The bacon cheeseburgers were hot and fresh and had good flavor. The inside of the restaurant was clean and well stocked and the restroom was clean and stocked. Overall nice experience.

Local to Rockford area, beef a roo is a local chain. Of all the times that I have been in Rockford,…read morethis was my first visit. I would describe it as a cross between Burger King and Culvers. My husband recommended the burger and cheese fries, so that is what I went with. A Jr cheese fry is plenty! The burger was a little condiment heavy. I would return for a quick meal in the area.

Charleys has always been one of my favorite places for hot and fresh sandwiches. The menu is simple…read moreand easy to order. They now have wings along side their cheesy bacon fries and delicious lemonades. The service can take a few minutes but that's because it's being made fresh from the grill so it's definitely worth the wait. The lemonade is kryptonite, especially the strawberry or peach. It's a must for me. The ambiance is like your typical fast/casual chain with a soda fountain machine and condiment area and pretty clean place to sit down and eat. Overall, this is a go to hot sandwich shop for me.

What a gem! We were headed to Minnesota and stopped for lunch. The service was impeccable! The gal…read moreAt the register made recommendations and was friendly and bubbly. The workers seemed to be enjoying themselves which made the strip mall interior feel festive and alive! We ordered the cheesesteaks and fries. The bread on the Sammy was soft and toasted to perfection! Yummy fillings and the meat was tender. The fries were solid. The lemonade was Amazing! I'm certain I'll be thinking about the whole thing tonight around midnight- wishing I ordered one to go!! Great lunch spot- far exceeded our expectations!!! So yum!

This place was tasty and good! We went here today for lunch in Rockford…read more The Italian sandwich has Capicola, Mortadella, Pepperoni, Salami & Provolone Cheese on a white bread, Potato Chips, and a drink! Is a good choice to have! I'll have to keep my eye out for all Potbelly location in Illinois!

Just a word if caution. When reviewing offers thru GRUBHUB, read CAREFULLY. The $20.00…read moreORDER must be items before the extra sub. You must enter selections for 2 sandwiches of the same type and at CHECKOUT GRUBHUB subtracts the cost of 1. Do not expect to see 1 additional free sub to show in order details.

Please train your employees to know the difference between a shake and a smoothie. A smoothie…read moreshould not have ice cream. They made it wrong twice and after sitting in the drive through waiting area for over 30 minutes I decided to just leave because the food was getting cold. I ordered a watermelon smoothie and I got an orange shake.

Overall not bad. butter burgers were fresh, hot and good. pretzel bits were enjoyed by my wife…read more My fries were not hot and definitely not fresh made. People were very friendly and nice and the restaurant was clean and inviting. Overall, I got what I expected except for the fries.

My friend and I went to Jason's Deli for lunch on our work break. Our go-to was Beef-A-Roo,…read morehowever, sadly they are still closed. We were hesitant to go there because it is more expensive. I ordered the half sandwich with fruit and a soda. The sandwich I ordered was the chicken salad sandwich, which strangely is made with pineapple instead of the typical cranberries or grapes. Not really a fan of the pineapple in there. I was pretty disappointed that the amount of bread on the sandwich half was way more than the actual sandwich contents. The meal came to almost $20! I did include a 10% tip, which I regret. My meal at BAR used to cost $9. My friend and I both decided we need to keep looking for a new lunch spot. This definitely isn't it!

Food was good. Fair price. I had the pickle wrap. Doesn't…read moresound that good however, it is what I will get the next time I go.

Food is really good. I love the hamburgers especially…read more The employees are sometimes rude, especially to door dashers. They make you feel like you're a bother to them. No smiling, and sometimes they don't even say a word to you. Very uncomfortable going in there.

Milkshake is 10/10, maybe 11/10. Consistency is perfect. Ice cream well churned. Melts right in…read moreyour mouth. I haven't tried their burgers, fries, and extras so I can't say much. But if you love milkshakes, and they're ain't no Shake Shack around, Buona is that place! Cheers!