Food is good. However the drive thru and workers are not always pleasant. During a recent visit…read morethere was a dilemma in the drive thru where both lanes were pulling forward at the same time. The outer law was unable to merge to get to the window due to the other car. The employee at the window caught a massive attitude and was extremely disrespectful. when we went inside to handle the order the same employee wanted to talk down on us for the issue as if we did it "intentionally" to make them work harder. 10:10 recommend the food. However staff in drive thru 2/10. ( they need to be more respectful to people and understanding that things happenand instead of causing an accident in there drive thru sutuations happen)

I had placed a mobile order to be picked up and waited 15 minutes past my pick up time for them to…read moretell me they never received my order even though I had paid. Ridiculous. Never coming again.

Our friends brought us here with lots of excitement. When you walk in, there are kiosks to order at…read more-or- you can walk up to the counter and order. After paying, you take your receipt and choose a place to sit. There are plenty of tables to choose from and the restaurant is spacious! We didn't wait long for our food and picked it up at another counter. Our friends love the Italian Beef Sandwich. Highly recommend it, along with some fries and onion rings. My husband got a hamburger with an extra patty and customized filling, e.g. lettuce and tomatoes, hold the pickles and cheese. I was happy to see a chopped salad on the menu- good sized, lots of good stuff with 2 little containers of dressing. Quite tasty. If you're looking for something between fast food and sit down, Portillo's is a good option.

Portillos is a treat. It's my favorite fast food restaurant. It's always a tough choice if I'm…read moregoing for the Italian beef with hot peppers or the Chicago dog loaded up with all the goodies. Today I chose Italian beef and it did not disappoint. I also ordered a side of fries and cheese sauce because if you're gonna do it, you might as well do it right!! the restaurant is tidy and welcoming, and the service is friendly and efficient. The only real downfall on this location is how hectic the parking lot is and the chaotic drive-through. And a few things that could use some improvement, the numbers being called out for food are muffled and the music is quite loud. Maybe adding a digital display that tells you what orders up by the number like they do at the DMV

We never had Chick-Fil-A, and we needed a bite to eat, so we tried it out…read more The first thing we noticed (and my wife is retired from food service) is the place was Very Busy. Even for a Saturday night, VERY busy. She noted that she was surprised it was so busy. She ordered their 4 Chicken Fingers with a Salad, which was served with roasted walnuts, and I had their Spicy Deluxe Chicken Sandwich. Let's start with the Chicken Fingers. They looked bigger on the menu board - they were actually quite small, with 4 of them fitting in a box which was around 3" x 4". They came with 4 packages of the Chick-fil-A dipping sauce which was kind of sweet. My wife was surprised at the small size of the chicken strips. They were smaller than other places. I had their spicy deluxe chicken sandwich with their waffle fries. The waffle fries were very good, nicely salted, and tasty. The spicy deluxe chicken sandwich was spicy, but not that great. The breading was pretty plain, and while the chicken was good, it was not WOW - I WANT TO COME BACK good. They have a nice play area, with a place for parents to sit and watch their kids play. The restaurant was nice and clean, and they even had a place to drop unused packets of their various sauces and ketchup and what not. Service was prompt, we ordered, got our order tent, sat at a table, and the food was out in a few minutes.

Great service. Nice people. Very over priced. I ordered the 30 chicken nuggets, 1/3 of them had no…read morechicken. $19.49 A complete rip off. Chicken tastes like cardboard. Sauces are all sugar.

It was good! Reasonably priced, ample portions, I'm coming back for sure. It was one of the only…read moreoptions in Rockford to eat something quick near the Sports Factory. Seating was tight and they seemed crowded during the Tuesday lunchtime hour. Quick service. Got the Drop It Like It's Hot sandwich- crispy outside, hot steaming juicy chicken. Fries were good. Tenders were big. Down to come here again to try out the other sandwiches.

This place has a unique, fun atmosphere, and lots of different chicken choices. The layout is 3…read morestories and seating is a little tight but love that they have one of the only rooftop bars/dining areas in the city with a great view! Ordered one salad online and it said it would be ready around 6:25, but wasn't ready until 6:40. I was bummed at wasting 15 minutes waiting inside, especially since my order was small, so I wish their estimates and online ordering were better. I probably wouldn't recommend coming here if you're in a rush. Once I got the food, though, it was one of the best salads I've had in a long time (technically called the "Disco Greens"). It was delicious so I'm adding back a few stars for that. We'll give it another try soon, it might have just been an off night

This was a random pick while on the road and it did not disappoint. This was our first time and…read morewon't be our last. The outside of the restaurant is not what I expected for a local burger place, very cool look with brick and wood. It was noon on Friday and they were busy, but the line at the counter moved quickly. The gentleman that took our order was very friendly and welcoming. We both ordered the bacon cheeseburger meals. The total was about $24. Our food came out pretty quickly and the fries were hot and fresh. The bacon cheeseburgers were hot and fresh and had good flavor. The inside of the restaurant was clean and well stocked and the restroom was clean and stocked. Overall nice experience.

I order the large latte. The menu board says it's 32oz. Well, it only holds 20 Oz if it's filled…read more Where's the other 12oz?​ Service is fine, I hit the not so busy times.

What a gem! We were headed to Minnesota and stopped for lunch. The service was impeccable! The gal…read moreAt the register made recommendations and was friendly and bubbly. The workers seemed to be enjoying themselves which made the strip mall interior feel festive and alive! We ordered the cheesesteaks and fries. The bread on the Sammy was soft and toasted to perfection! Yummy fillings and the meat was tender. The fries were solid. The lemonade was Amazing! I'm certain I'll be thinking about the whole thing tonight around midnight- wishing I ordered one to go!! Great lunch spot- far exceeded our expectations!!! So yum!

Well I just went there placed a to go order for two chicken Philly one no mushrooms and jalapeños…read morewent we got home the steak Philly. Tried calling and the put on hold for at least 10 mins hung up the because I got tired of waiting now there phone is off the hook so it goes straight to a busy signal. Not a good way to run a business!

Wrong bread on both sandwiches. Barely any avocado this time :(. Tastes like there was jalapeños on…read moreit and then they were taken off. Same with other sandwich but with lettuce. Probably just an off day, it was a different person behind the counter than usual, but did not want to taste jalapeño.

What happened to Potbelly? I ordered an Italian skinny and they only put one super thin slice of…read moresalami on the sandwich. On top of it I was charged for an original instead of a skinny. Disappointed! Check your receipt.

Really good lunch spot! Order at counter. Salad bar really good and nice options. The Irish potato…read moresoup was yummy. Seafood gumbo was fishy though? Bummed they didn't have French dressing but they had many other options. Can build your own sandwich and my husband enjoyed his sandwich plenty of tables and feels comfortable inside. Yummy soft serve ice cream too!

Favorite salad bar since Hoffman House closed. But go take a ride on the handicapped toilet seat! …read more Why can't they ever fix it so it can't slide all over the place. Would be a 4/5 if not for that.

The Greater Rockford area has an embarrassing number of stellar Italian beef sandwiches. Two months…read moreago (Summer 2024) I proclaimed that Pomodoro was the best of the best. That proclamation is no longer accurate! Buona opens up here and changes the Italian beef landscape overnight! Intense Italian seasoning, paper thin slices stacked high, gravy (au jus) with even more seasoning floating in it, and a great roll all combine to make an excellent and unparalleled (as of 10-9-24) Italian beef sandwich experience. Bonus: excellent rigatoni served perfectly al dente. The sauce (gravy) was as good as anything I've ever eaten. Try it! Great service. Comfortable chairs. Has an ice cream place attached to it, Rainbow Cone.

My group loved their beef sandwiches, but I only got the Arancini Beef Bites & Cheese Fries. I…read morereally they were fresh and a great snack. There's plenty of seating and in a continent location. Giving 5 stars because the service was outstanding. The team delivering the food were quick and very helpful consolidating all of our plates. We watched them interact with everyone and keep the place looking clean.

We stopped in after a Ice Hogs game for a little late night snack because it was close to our…read morehotel. We were greeted after several minutes and placed our order at the kiosk. It had been many, many years since I had been to a Steak 'n Shake so I was unaware how ordering happens. No big deal. We placed our order and found a seat. The restaurant was pretty clean except for the drink area... ugh, the drink area... the QR code thing to get a drink is completely stupid. Seriously, are they afraid someone might get a little extra Diet Coke in their cup or is this their way of getting customers to buy a more expensive shake? The food was good. I got a cup of chili and it was exactly how I remembered it. Two people in our group got chicken strips and my husband got a burger. Everything came out hot and the fries were pretty good (this is coming from someone who doesn't really like fries unless they are scalding hot). We have been back to Rockford for several Ice Hogs games since dining at Steak 'n Shake but we have skipped it for other "snacks".

I have to admit, growing up on In-N-Out burgers (one city away from the first one!) and…read moreexperiencing burgers all over the country, it take a lot to impress me! In this area alone I've had Culver's, Beefaroo, Freddie's, Tom & Jerry's, Aero Alehouse, etc.... And the verdict: Exceptional! The flavor is off the charts! It is as good a burger as I have had anywhere, as in NOTHING BETTER! I had it twice in two days. The only way it could be improved for my taste would be to squash it out more and caramelize the edges like Freddie's does.... I will ask the nice guy running the grill to do it next time... but as far as the bun, condiments, burger flavor it is a 10/10. The prices are also super reasonable! Double cheeseburger and fries, $5.99! That's 1/2 pound of meat. Now for the new beef tallow fries??!! I couldn't tell much difference other than a little more golden brown. My son said he could taste a hint of beef undertone..... They are good, super thin. I didn't realize they had a Steak 'n Shake season salt until mine were gone. Next time. Super friendly atmosphere. Highly recommend!