I was hesitant to come because of the low reviews but we had a great experience here! We went…read morethrough the drive thru and it didn't take long at all. The food came out fresh and hot, and the sauce + the chicken tenders were delicious. The employees helping us were all super nice too. Unless I just missed it, I'd love a grilled chicken option, their menu is pretty limited. But that's the only thing I'd change. We will be back again!

Just came through the drive thru on August 14th at 2 pm. Lady at the window was so nasty and so…read morerude. Rolled her eyes, slammed the window shut, and proceeded to bad mouth me because I was a little confused about my order. I run a chain restaurant and I personally would NEVER hire somebody with such a poor attitude and sense of professionalism.

I had a small problem with my to go order. A very nice man named Alvin greeted me and took care of…read moreeverything. Alvin is so polite and cheerful that every restaurant should have such a fine man. I will absolutely return to this location and it's because of employees like Alvin. Thank you Portillo's for having such a stellar employee. And a big thank you to Alvin!

Our friends brought us here with lots of excitement. When you walk in, there are kiosks to order at…read more-or- you can walk up to the counter and order. After paying, you take your receipt and choose a place to sit. There are plenty of tables to choose from and the restaurant is spacious! We didn't wait long for our food and picked it up at another counter. Our friends love the Italian Beef Sandwich. Highly recommend it, along with some fries and onion rings. My husband got a hamburger with an extra patty and customized filling, e.g. lettuce and tomatoes, hold the pickles and cheese. I was happy to see a chopped salad on the menu- good sized, lots of good stuff with 2 little containers of dressing. Quite tasty. If you're looking for something between fast food and sit down, Portillo's is a good option.

Worst customer service . I had an expired reward by ONE day and they wouldn't re issue it or honor…read moreit. With the amount of money I spend here a month you would think they would take customer service into consideration but nope . I'll take my business elsewhere plenty of places to go instead.

If you want the cooks and staff that hands you your food to talk/laugh all over your food then this…read moreis the place to go. Very disgusting .

When the Vibes are right, the vibes are right…read more My wife and I have been wanting to try this place out for awhile now and we finally made time to have lunch here. It was a beautiful day so we chose to sit on the rooftop. What a beautiful view of the city and the river. It was a little chilly with the wind but we endured because of the view. The restaurant itself was not super busy but definitely steady. Every single staff member we interacted with was so incredibly friendly. We felt very welcomed to be there. We shared their Imposter Sandwich (Tofu) and a large order of Tots with the Sauce Sampler. The sandwich was phenomenal! Crispy, flavorful, & large enough to share. Tots were also cooked perfectly and seasoned well. We both left VERY full. My Only complaints/criticism was that their sauces were mostly misses. We only liked 1 or two of the ones we tried. They also don't offer a sauce with any heat. I personally prefer super spicy and really wanted more spice with what was offered. Also as a vegetarian, I never understand how a Tofu sandwich can be significantly more expensive than regular meat sandwiches. That part is always frustrating to me knowing how cheap tofu is. I also do not run a restaurant and do not have intimate knowledge of the overhead cost of things so I am totally ignorant to that part. It just can feel "predatory" because it's the only option for people that dont eat meat. in closing, this place is Awesome! They have amazing food, an awesome location, great staff, and this place would be a good experience no matter the party you came with. I definitely recommend giving DIsco Chicken a try.

It was good! Reasonably priced, ample portions, I'm coming back for sure. It was one of the only…read moreoptions in Rockford to eat something quick near the Sports Factory. Seating was tight and they seemed crowded during the Tuesday lunchtime hour. Quick service. Got the Drop It Like It's Hot sandwich- crispy outside, hot steaming juicy chicken. Fries were good. Tenders were big. Down to come here again to try out the other sandwiches.

Local to Rockford area, beef a roo is a local chain. Of all the times that I have been in Rockford,…read morethis was my first visit. I would describe it as a cross between Burger King and Culvers. My husband recommended the burger and cheese fries, so that is what I went with. A Jr cheese fry is plenty! The burger was a little condiment heavy. I would return for a quick meal in the area.

This was a random pick while on the road and it did not disappoint. This was our first time and…read morewon't be our last. The outside of the restaurant is not what I expected for a local burger place, very cool look with brick and wood. It was noon on Friday and they were busy, but the line at the counter moved quickly. The gentleman that took our order was very friendly and welcoming. We both ordered the bacon cheeseburger meals. The total was about $24. Our food came out pretty quickly and the fries were hot and fresh. The bacon cheeseburgers were hot and fresh and had good flavor. The inside of the restaurant was clean and well stocked and the restroom was clean and stocked. Overall nice experience.

Charleys has always been one of my favorite places for hot and fresh sandwiches. The menu is simple…read moreand easy to order. They now have wings along side their cheesy bacon fries and delicious lemonades. The service can take a few minutes but that's because it's being made fresh from the grill so it's definitely worth the wait. The lemonade is kryptonite, especially the strawberry or peach. It's a must for me. The ambiance is like your typical fast/casual chain with a soda fountain machine and condiment area and pretty clean place to sit down and eat. Overall, this is a go to hot sandwich shop for me.

What a gem! We were headed to Minnesota and stopped for lunch. The service was impeccable! The gal…read moreAt the register made recommendations and was friendly and bubbly. The workers seemed to be enjoying themselves which made the strip mall interior feel festive and alive! We ordered the cheesesteaks and fries. The bread on the Sammy was soft and toasted to perfection! Yummy fillings and the meat was tender. The fries were solid. The lemonade was Amazing! I'm certain I'll be thinking about the whole thing tonight around midnight- wishing I ordered one to go!! Great lunch spot- far exceeded our expectations!!! So yum!

Just a word if caution. When reviewing offers thru GRUBHUB, read CAREFULLY. The $20.00…read moreORDER must be items before the extra sub. You must enter selections for 2 sandwiches of the same type and at CHECKOUT GRUBHUB subtracts the cost of 1. Do not expect to see 1 additional free sub to show in order details.

Wrong bread on both sandwiches. Barely any avocado this time :(. Tastes like there was jalapeños on…read moreit and then they were taken off. Same with other sandwich but with lettuce. Probably just an off day, it was a different person behind the counter than usual, but did not want to taste jalapeño.

My friend and I went to Jason's Deli for lunch on our work break. Our go-to was Beef-A-Roo,…read morehowever, sadly they are still closed. We were hesitant to go there because it is more expensive. I ordered the half sandwich with fruit and a soda. The sandwich I ordered was the chicken salad sandwich, which strangely is made with pineapple instead of the typical cranberries or grapes. Not really a fan of the pineapple in there. I was pretty disappointed that the amount of bread on the sandwich half was way more than the actual sandwich contents. The meal came to almost $20! I did include a 10% tip, which I regret. My meal at BAR used to cost $9. My friend and I both decided we need to keep looking for a new lunch spot. This definitely isn't it!

Food was good. Fair price. I had the pickle wrap. Doesn't…read moresound that good however, it is what I will get the next time I go.

Had a great experience at Buona recently. My husband and I have enjoyed several visits to this…read morelocation and always delicious food. Saturday we got to experience their exceptional customer service as well. After ordering and waiting at our table, we noticed the wait was a bit longer than usual, and shortly after, Pablo, the GM came to our table and asked about our order. He did not have any orders in the kitchen that hadn't been completed. He checked the kiosk we used, but didn't see our order. He apologized and took our order using pen and paper. After a short wait, Lisa started bringing out our order. She is so friendly and efficient (we remembered her from previous visits). Pablo also came out again to check to see if our order was complete and apologized again for the mixup. Our Italian beef sandwiches were delicious as usual (best in the Rockford area). French fries so crunchy on the outside but warm and soft on the inside. Granddaughter's chicken tenders were tasty and our daughter ordered the gluten free cauliflower crust pizza (which I didn't even realize was on the menu). She said it was awesome, one of the best she has had. I highly recommend you try this restaurant if you haven't already. The quality of the food is above par for any fast food restaurant in the area. The friendliness and professionalism of the staff is so appreciated because we all know that is regularly not the case in fast food establishments. Thank you, Pablo, for noticing we did not have our order and for making it right so quickly. It is so appreciated. Oh and I can't forget that for the first time we tried Rainbow Cone (granddaughters insisted lol) and we were not disappointed. Milk shakes were creamy and thick with great choice of toppings. Cones and dishes with great choices of hand packed ice cream were great! So don't forget dessert!

Food is really good. I love the hamburgers especially…read more The employees are sometimes rude, especially to door dashers. They make you feel like you're a bother to them. No smiling, and sometimes they don't even say a word to you. Very uncomfortable going in there.

We stopped in after a Ice Hogs game for a little late night snack because it was close to our…read morehotel. We were greeted after several minutes and placed our order at the kiosk. It had been many, many years since I had been to a Steak 'n Shake so I was unaware how ordering happens. No big deal. We placed our order and found a seat. The restaurant was pretty clean except for the drink area... ugh, the drink area... the QR code thing to get a drink is completely stupid. Seriously, are they afraid someone might get a little extra Diet Coke in their cup or is this their way of getting customers to buy a more expensive shake? The food was good. I got a cup of chili and it was exactly how I remembered it. Two people in our group got chicken strips and my husband got a burger. Everything came out hot and the fries were pretty good (this is coming from someone who doesn't really like fries unless they are scalding hot). We have been back to Rockford for several Ice Hogs games since dining at Steak 'n Shake but we have skipped it for other "snacks".

I have to admit, growing up on In-N-Out burgers (one city away from the first one!) and…read moreexperiencing burgers all over the country, it take a lot to impress me! In this area alone I've had Culver's, Beefaroo, Freddie's, Tom & Jerry's, Aero Alehouse, etc.... And the verdict: Exceptional! The flavor is off the charts! It is as good a burger as I have had anywhere, as in NOTHING BETTER! I had it twice in two days. The only way it could be improved for my taste would be to squash it out more and caramelize the edges like Freddie's does.... I will ask the nice guy running the grill to do it next time... but as far as the bun, condiments, burger flavor it is a 10/10. The prices are also super reasonable! Double cheeseburger and fries, $5.99! That's 1/2 pound of meat. Now for the new beef tallow fries??!! I couldn't tell much difference other than a little more golden brown. My son said he could taste a hint of beef undertone..... They are good, super thin. I didn't realize they had a Steak 'n Shake season salt until mine were gone. Next time. Super friendly atmosphere. Highly recommend!