I want to preface this by saying that I have been a server in the food industry for over five years. That being said, the service that my family and I received from MOD Pizza was lacking, and that's being generous. So cozy up, kids, because it's story time.
Our nightmarish tale begins with placing an online order at around 5:50 pm, for a pick-up time of 8:00 pm. We left the house to run some errands and arrived at MOD to pick up our order at 8:00. The employees seemed to have no knowledge of our online order, but then they let us know that our order was being put in at that very moment. It's annoying, but I understand that restaurants get busy, and gave them the benefit of the doubt. They told us it would only be a "couple more minutes" so we moseyed back to our car to wait, since my five-year-old was getting tired and restless.
Ten minutes later, my husband goes back in to check on the status of our order. Still not finished. He waits another ten minutes inside, and they hand him one of our two pizzas. My husband had to remind them of our other items: our daughter's pizza, 3 milkshakes, and garlic strips, which they didn't have ready at all.
All the while, none of the employees seemed to have any semblance of organization and had a total apathetic attitude regarding service. Eventually, they gave him all of our items that we had already paid full price for and didn't even offer an apology for our wait and their incompetence. Happy to finally have our food, we drive home and open our boxes.
All of our food items were cold, as if they had been sitting for a while. My daughter only ate one bite of her pizza before pushing it away. My and my husband's pizza was completely missing toppings and sauces as well. At this point, I decided to call (something I have *never* done in my entire life) MOD Pizza and ask for a manager.
Apparently, the MOD in MOD Pizza doesn't stand for Manager On Duty. But, I did get a "Captain". The Captain told me he could take my name and let a manager know in the morning, and then offered a free pizza next time we come in.
We won't be coming in again, even with the half-hearted offer of a free pizza. We wasted $40 on this place, with nothing to show for it except cold, tasteless food, and a huge heaping helping of disappointment.
What's the point of having an online ordering system if it's carried out so inefficiently and carelessly? I don't blame any of the employees there (although they could use a lesson in customer service and empathy) but there is a clear lack of management and organization. read more