From sales to service they place customer satisfaction at the very top of their list. I recommend…read morethem to everyone I meet, i really do not think you can go wrong

Zach in service was amazing. Very professional and always very cheerful. Overall fantastic…read moreinteraction and a very welcoming waiting area. Keep up the good work guys . 3rd Subaru and counting

I was in search of a Toyota Highlander Platinum with low miles and found one at a CarMax in…read moreIllinois. After doing my own research on the vehicle, I paid $199 to have it shipped here. The vehicle arrived on time, and I was notified it was ready to test drive. My sales rep was Andrew Nyongi and I can't say enough great things about that young man. He was responsive, caring, thorough, and just a joy to do business with. We test drove the car and it was perfection! A few days later, we arrived to purchase it. The whole process took less than 30 minutes. Best car buying experience we have EVER had! Based on this interaction, I would not hesitate one bit to purchase another vehicle here. The car drives like a dream and we cannot wait to take it on a nice long road trip. I will try to update this review every so often to inform of any issues, or hopefully, no issues at all.

If you value your time, please don't waste it with this store. I made an appointment to test drive…read morea car, and even arrived 5 minutes early. The sales associate that helped me when my partner and I first walked in was very friendly. They confirmed my appointment and instructed me to sit down and someone would be with me in (this is important), NO TIME at all. My partner and I sat down and I looked around the store, envisioning a great experience. The entire building was clean, well staffed, and bright. I noticed most employees sitting at their desks or speaking to one another, so I thought 'wow, maybe I'll be helped right away!' Oh, how silly this assumption of mine was. Fast forward FORTY MINUTES LATER, several other customers are waiting while employees are chilling in the break room and chatting with each other at their desks. One customer is being helped by another sales associate. Let me remind you, this is 6:30 p.m. on a Thursday night. We ended up leaving at about 6:40 p.m. Why make an appointment when you have to wait nearly an hour to be helped? I'm usually not an unreasonable person. I'm not a Karen, and I understand employees should be allowed downtime. But it's just so frustrating to have to wait for that long when you see the store virtually empty, and you made an appointment.

My daughter paid cash for a car, got it home, everything quit working. Fobs would work, top won't…read morego down, gas tank won't open, glove box won't open, trunk won't open. Her money was taken by a guy named Joe Bisignano.

leaking & transmission went out day 1…read more i paid 10k cash for a denali pick up truck that was leaking soon as i bought it off their lot. joe rushed me into the sell lied to me. oil leak, others issues transmission went out in 9 months. they wont help. they lost my title. they sale junk cars they pretty up just to get it off of their lot. they only want money & dont care if it runs tomorrow. the have horrible service. save your money & time. the will rob you & run. they sell the warranties to get a percentage for the not cover most of the reasons why you would be paying for it & they know it. the manager said they get a lot of warranty tickets in all the time that means they sell a lot of cars with a lot of issues. they are ok with scamming people out of they're hard-working money,. they're savings money,. disability money, social security money, retirement money. they are beyond heartless. tell everyone to never buy from them. save them the stress. the worst car lot i have ever dealt with.

Objectively speaking from the experience, I'd give zero stars if that was an option. Never have i…read moreever seen this level of poor customer management. They won't hear what you want, right outta the gate. I specifically asked them wanting to do a cold start of the vehicle and yet they had warmed up the motor by the time we were there for checking out the vehicle. Not to mention lowballing your trade, and pushing a bunch of add ons. Lo and behold, the used vehicle I purchased ended up in shop running up costs in a few thousand dollars. The sales person didn't know the basic features of the vehicle, granted I'm not very proficient. But they struggled answering questions. Kept continuing to rush me with an offer. I understand their primary objective is to sell cars, but I've never encountered such pushy behavior while ignoring the customer's requirements and preferences. If you value your hard earned money, do yourself, your wallet a favor and steer clear of Stew Hansen. I see they're part of Ken Garff, not sure if all Ken Garff owned places are like this. I've posted the same review 3 months ago on google maps, where I got the same exact comment from the business as the one they posted. And I emailed them, and then crickets..radio silence.

Stew Hansen Chrysler Jeep Dodge Ram FIAT My husband Tom…read moreDixon And I bought a used Pacifica in Chicago and when we got home to Des Moines we stopped by your dealership to get an extended warranty. Oscar (sales) and Roland (finance) were extremely friendly and helpful! After we got to know the car a bit we had lots of electronic questions and on a whim yesterday (Labor Day) we drove up to see if we could get some answers. We really lucked out when we pulled up and Alex Webb greeted us. We told him some questions and he said "I can help!, Let's get in the car." He spent nearly an hour with us. He was extremely knowledgeable, patient and thorough. He deserves praise for his customer service! We are actually a Ford family as Tom's family owned a Ford dealership in Iowa, but bought the Pacifica for family travel etc. We are really happy to find this dealership as they are so customer oriented!Thanks !

Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

My husband bought a Grand Wagoneer from Willis a year ago and we returned to Willis to pick up a…read morecheap commuter car for work which was a 2017 Mercedes GLC 300. Two months later, the weather dipped into below zero temps, we smelled gas fumes and the smell only appears when you're warming up the car and when it's really cold. Found out, Willis did not run the VIN number or fix the recall on it and will not work with us to our satisfaction. After 2 months, Willis told us the car depreciated $6500 which is 1/3 of what we initially financed since we now have to eat that money. We went across the street to Mercedes to fix the recall issue. Obviously, Willis did not complete a multi-point inspection on this used vehicle as they initially stated. I just found out $2000 more needs to be done to this car to pass inspection. I believe Willis knew this car had issues which was not disclosed, and passed it off to the next unsuspecting customer. We were told Mike Thomas would call my husband to discuss further. That was 2 weeks ago. They are no longer a reputable company if they continue to treat their customers with disrespect and lack of integrity. Since Mike doesn't feel necessary to speak to us, we just went to a competitor of theirs and purchased a new vehicle for our daughter. I will not return to Willis due to their poor customer service.

In 4 years dealing with this dealership & taking my car there for repairs or services, only 1 time…read morethey provided loaner. I scheduled the service appointment 3 weeks ago, yet sill there's no loaner available. I've never received such a bad service in other states.

After the hard credit check was completed this guy named Ron Anderko (apparently a manager) tells…read moreus the bank will not approve an older vehicle. Then explains someone else maybe buying this car, let me call you back. He does not call me back so I call him to try purchase the car cash. Tells me the car was sold already. Nice!!! Thanks for the ding on my credit for no reason.

I want to start by saying my service advisor handled the situation very well. My vehicle was not…read morecompleted as promised. He let me know he had "emergency loaners" on hand. I stopped in to pick it up around 3:30 earlier this week. I appreciated his effort to make things right. Unfortunately, my experience at the cashier counter was not as polite. When I came in to pick up the loaner, the cashier (the woman with darker hair whose desk sits against the back wall) was rude. I thanked her for helping get a temporary solution in place. She made a point to tell me that the vehicle had been pulled from another customer to be given to me. Her tone made it seem as though I had demanded to take a car from someone else, which was not the case. I was told I was receiving an "emergency loaner," and I had no knowledge it was originally set aside for anyone else. If there was an internal issue or last-minute adjustment, that is not something a customer should be made to feel guilty about. I understand that end of day situations can be stressful, and I even considered that she may have just been having a bad day. However, speaking down to a customer and placing blame on them for an internal decision is inappropriate. I should have addressed it with a manager while I was there, but I chose to reflect on it first. Again, the advisor's service was excellent, the interaction at the cashier counter, unfortunately, was not. I was hesitant to leave a review as I have never left one before and I would like to believe she was just having a bad day, but I have not yet returned the loaner as my vehicle still is not completed. I should not have left feeling guilty about taking a vehicle that was offered to me and for keeping it longer than expected. It is unfortunate that I felt the need to create an account to leave a review, that's how much this interaction has bothered me. I hope something was lined up for the other customer who is also without a vehicle. I was hoping me taking this would've been an overnight fix.

I am starting this review with the update. Bob Brown had my vehicle 2 times, for a total of 27 days…read moreto fix what a text from Shane said is "a $22 sensor" What Bob Brown and Shane have forgotten is it's not just a $22 sensor. It's piece of mind, it's a relationship, it's having a reliable vehicle for this mom to get to and from a job that makes ends meet. It's putting your trust in a company that they have your family, your job, and your piece of mind at heart. I will be picking up my vehicle this morning, against my wishes. I was hopeful that they would buy the vehicle back so I can take my business elsewhere, but they are not willing to do that, nor are they willing to trade for a comparable vehicle so I can have an ounce of trust in the vehicle (and the company) that supports my family and gets my children to and from their daily activities. ** If you are thinking about buying a vehicle here, I would HIGHLY RECOMMEND researching the PCV issues with GM products)** I posted reviews on multiple websites on 1/15 and that prompted Shane to reach out and ask me to remove them. I removed them hopeful that they would be willing to work with me. Their resolution is to make a loan payment for me for the time that I was making payments but didn't have the vehicle in my possession (2 monthly payments, I will update if this happens) Below is the review of Bob Brown and his staff. ****** I bought a 2023 Chevy Blazer on 11/11/24 (it's still under full warranty). The SES light came on 12/7/24. I took the vehicle to O'Reilly's and had it scanned to see what was wrong before I called Bob Brown's. It scanned that it has an issue with the crankshaft sensor. I called BBs (Bob Brown's), told them what the scan said and made an appointment. They got my vehicle in on 12/18, and gave me a loaner. I left the scan sheet on the passenger seat so they could see it. When I picked up the car on 12/24 I asked what was fixed and the lady said "the purge pump was faulty". I don't know a whole lot about vehicles, I assumed that it was part of the crankshaft, and I left. By the time I got back to Altoona (about 15 miles away) the SES light was back on. I called BBs and let them know my SES light was back on. Per their request, I had my vehicle scanned again. The scan came back with the EXACT same code as 12/7. I called back and told them that it was the same thing that I just had it in for. They asked if I could return my vehicle again. I brought it back to BB on 12/27. On News Year's Eve BB called me and let me know that the plates on my loaner vehicle were going to expire January 1st (the next day), and that I needed to bring my loaner vehicle in that day to get new plates. I told him that there was a 100% chance that that wasn't happening, they had the entire year to plan this, and if they would have fixed it correctly the first time, I wouldn't have a loaner anymore. They did make arrangements to deliver the plates to my house after I questioned their lack of organization. Heads up, if you purchase from BB, they are unorganized and they do not listen to their customers. I guess I'm thankful that they discovered something else was wrong with my vehicle (the purge pump) so it was fixed. I would go out of my way to avoid BB for new or used vehicles.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

Last car I'll buy here. Multiple items needed to be fixed (bald tires, etc.) for which I was…read morepartially reimbursed. Also, the male-dominated competitive culture seemed to dominate which boiled down to rudeness with a smile at times. Phone calls were not returned as I was told and an argumentative guy sold me my car. I should have walked out early on-that's on me. Overall, a bad experience.

Purchased a 2016 Infinity from Stephon at Enterprise on 100th St in Urbandale. I feel I received a…read morefair deal on both the purchased vehicle and my trade. The staff and Management couldn't have been nicer. I would recommend this store if you are looking for a low mile used vehicle. Keep checking their website, it's highly likely what your looking for will show up at some point.

Great experience with stakes staff and Jeremy, my salesperson. Everyone was kind and super helpful…read more I got a great price and I am thrilled with my new CX5 Carbon Turbo. I did the research before and was not let down, a very impressive vehicle.

Bought a 2011 Mazda 3 from this dealership yesterday. We planned on taking it from Des Moines to…read moreCedar Rapids, just about 100 miles east. We made it about 30 of the 120 minutes east before the serpentine belt ripped apart, the water pump seized up and the car overheated. This was after I requested MULTIPLE times the car be thoroughly and comprehensively inspected - with multiple assurances provided after request. Super disappointed. In a tow truck right now on my way from Newton to Des Moines where Ramsey has said they'll fix the car and give me a loaner in the meantime. I would give them 2 stars for owning up to their mistake, but my girlfriend didn't bring any of her vital medications with her since we didn't expect to get stranded/go right back the next day. As a result, no love from us! Buyer beware!