Dalija, the owner is a fantastic human being. Very honest he has a great staff of mechanics and…read moretheir great people. I only take my car to him and that's the only place I'll ever go. I will say be patient. He has a lot of people that care about him like I do and trust him also so you may not get in right away but it's worth the wait.

I don't like writing negative reviews, especially because I chose this shop based on a friend's…read morerecommendation. I brought my BMW X5 in to replace a leaking windshield washer pump. They gave me a reasonably priced estimate, so I decided to have the work done there. I left my car at the shop and expected the repair to take at least three hours. Instead, they called me after about two hours and said the job was finished. When I arrived to inspect the vehicle, I immediately noticed that the fender had not been properly aligned after it was reinstalled. When I pointed this out, they began loosening and adjusting the fender outside in the parking lot instead of correcting it properly in the shop. I also discovered that not all of the plastic clips that had been removed during the repair were reinstalled. Leaving out fasteners is unacceptable and raises concerns about the quality of the workmanship. Unfortunately, this experience did not meet my expectations. This was my first visit to this shop, and it will also be my last.

Brought my car for maintenance, was charged half of what other places had quoted me. Everybody was…read morevery nice and they took me home and picked me up when my car was ready. Thank you!

My tmp light went on and I went to Tim's and one of the mechanics checked the air pressure and…read morefilled one tire - no cost. He told me that if the light illuminates again to bring the car in. It happened again so I dropped off the car and they said as soon as the mechanic completed a few tow jobs they would look at my car. They called me about 1 1/2 hours later telling me the car was done. The light has not illuminated since. As we used to say, Bravo Zulu.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Honest mechanics??? Absolutely!…read more New ownership but the same great service. We are lucky to have such a good shop right in the neighborhood. We drive high mileage cars and I highly recommend this shop to keep your cars running tip top.

I can't recommend Higgins Plaza Service enough! The level of customer service here is truly…read moreoutstanding. Tars does an excellent job working on my car. He is always thorough, knowledgeable, and someone I trust to get the job done right every time. Steph is wonderful at the front, making check-in smooth and easy and always so polite and helpful when it comes time to pick up and pay. The owners, Todd and Nick, are also great to work with and clearly care about both their customers and their team. You can tell the entire staff takes pride in what they do. Everyone is friendly, helpful, and goes above and beyond to provide a great experience. It's not easy to find a shop you can fully trust, but this is definitely one of them!

No one likes having to get car work done.. But it's a fact of life. Both vehicles were in need of…read moreoil changes and a good check up before the winter blues hit! Friends recently suggested Drake Garage, so I thought why not! I made an appointment for both cars, drop one pick one up, kinda thing! Got in a couple days after I called. Naturally the next morning, I was traveling to Iowa City and my car didn't start. I jumped it and away I went! Got to Iowa City tried to start it again.. No dice, got a jump and just kept it running, it made it home and I dropped it off at Drake Garage for the night dropped the keys in the slot and left a note! The guys at Drake Garage, checked out the car front to back and gave me a call with the damage! Yep I needed a new battery, some filters, fixed my broken seat belt and did the oil change! They let me know what was needed to be fixed now and what could wait. I loved the honesty! Took care of the car and I then I switched it out for my other car! That one just needed an oil change, thankfully! Anyway they went over all the costs with me, and walked me through everything! I dug that! They were always super professional both over the phone and in person! And one of the guys commented on my Vikings hat and said he was a fan too, so we had a nice Vikes bond! In other words I will keep my cars coming here for all future work and hopefully I can make it all the way to the next Vikings season before they need that work!

I had a terrible experience with Drake Garage. I was referred by a community member who thought…read morethey were trustworthy, but they treated me very unfairly and completely ripped me off. I was told the work on my car would cost $500. I left the car with them, and it sat in their garage for a week with no updates. Then suddenly, they said I would have to pay $2,100. Two days later, they changed the price again to $2,700. The next day, they said they would give me a 10% "first-time discount" and finally charged me $2,500. All of this was for just fixing the AC. To make it worse, they broke my front bumper in the process. When I asked them to fix it, they didn't take responsibility--instead, they called the police on me. The owner was very rude and unprofessional. I strongly believe they took advantage of me because I am a refugee and not fluent in English. This place is dishonest and abusive. I regret ever trusting them and will make sure no one else from my community makes the same mistake.

I've been to this shop twice. They replaced a major part on my brakes that I knew would be…read moreexpensive. Can't blame them for that. Also had a drain and fill on front rear differentials transmission and transfer case. Charged a comparable rate to other garages. Everything's been good so far

Absolutely wonderful experience! Everyone I spoke to was professional, kind, and friendly, and I…read moreabsolutely love that they take pictures and send a full write up for their inspections. I will be returning, and I'm encouraging my friends to do the same!

For a car dealership, this place has been pretty solid for us. We purchased a car in 2020 from…read morethem, which was a pretty straightforward experience, and have used their service department for two cars. Frankly, I wish Ford made minivans else we'd still be going there for our next vehicle. Also, I have had two different cars appraised and the whole process was really simple and straightforward; I didn't feel pressured. Granted, it could just be the people I worked with over the years, but it's been a pretty consistent experience. I am a huge fan of their service department: everything is done promptly, parts are always available, and they have a shuttle service plus will deliver your car after maintenance is done. The flexibility is hard to beat.

1 Star -- Questionable Maintenance Recommendations and Dismissive Management…read more I recently brought my 21-year-old daughter's 2025 Ford Bronco Sport to Charles Gabus Ford for its second oil change at 15,340 miles. Within four minutes of dropping it off, I was informed that the technician recommended replacing both the engine and cabin air filters. I declined and inspected both filters myself when I got home. Both appeared remarkably clean, with minimal dust and no obvious indication that replacement was necessary. I've included photographs so others can judge their condition. Ford's normal maintenance schedule calls for replacing the cabin filter at 20,000 miles and the engine filter at 30,000 miles. When I questioned Service Manager Robert Kritenbrink, he confirmed that he instructs his advisors to discuss filter replacements with customers at 15,000-20,000 miles. He justified the cabin filter recommendation based on gray discoloration, which is a normal consequence of a filter capturing airborne particles. More importantly, he acknowledged that the engine filter was only slightly dirty and likely could have remained in service. When I asked additional questions about the dealership's maintenance recommendation practices, Robert responded, "At this point, no further explanation is warranted from us." I escalated my concerns to General Manager Noah Wolter, who was equally dismissive, telling me the dealership had already answered my questions and owed me no further explanation. I also discovered that the dealership placed a 5,000-mile oil-change reminder sticker in the vehicle, despite Ford's normal maintenance guidance allowing longer intervals. My biggest concern is customer trust. Had my daughter brought the vehicle in herself, she likely would have authorized both filter replacements based solely on the technician's recommendation. I understand that maintenance may occasionally be warranted ahead of schedule, but I expect those recommendations to be supported by the vehicle's actual condition and clearly distinguished from optional preventive maintenance. I declined both services and am not seeking compensation. This is about the integrity of the recommendations customers receive. After this experience and management's dismissive responses, I have lost confidence in Charles Gabus Ford's service department. My advice to other customers: Verify recommended services against Ford's maintenance schedule and ask for evidence that early replacements are necessary, or better yet use an honest shop. Integrity matters.

Cannot say enough how much I appreciate CB Grimes! They were so great to work with. My car is…read morerunning better than when I bought it, and they walked me through the process beginning to end. I never felt like I was in the dark about anything and they made sure to discuss everything with me before moving forward with repairs, and I knew exactly how much I'd be paying when I picked my car up.

All said & done, they didn't charge for each repeated visit. & on the last visit they replaced…read morefactory bolts, as a courtesy. So all in all, I'm satisfied as the car's alignment once again feels right. Over the top courtesy, but i'd like to see a little more attention to detail on the work side in vehicles. And possibly making a deal with a car wash place & give a courtesy wash out if something needed correction.