Got transmission trouble and need a dependable Towing agency to tow my automobile. First phone…read morecontact...service was amazing. The dispatcher was helpful and the driver was there on time. He strapped the vehicle down and made the drive without issue. I enjoyed the attention to detail and the professionalism throughout the whole process. Everything was handled in a timely manner, made a stressful matter so much easier to handle. I would absolutely recommend this towing service to anyone needing reliable transportation for their vehicle.

Call attempt 1: Immediate rejection of my call. Call attempt…read more2: (a minute later) No answer. Left a voicemail. I did not receive a call back. Call attempt 3: (later in the day) Answered? But he would not speak. Total silence. "Hello? Can you hear me? Hello?" No answer. Silence. He hung up. Call attempt 4: Answered. What blares back at me for about 30 seconds seems to be some kind of air horn blasting into the speaker nonstop. I am astounded. I could understand being busy, but this appears to be blatant hostility. If you need towing, I really suggest that you seek out an alternative that not only wants your business, but is more respectful.

Quick response, even after a snowy weekend. Friendly, efficient and professional. Pricing is about…read moreaverage for a local tow, they emailed invoice with photos immediately.

Josh drove clear to Westown parkway to get our van to go into parking gear so I could start it…read more Then he got it running and it's still running and stopping like it is supposed to!!! Very generous to us. I highly recommend them. Thank you guys. Anita

This review rating is strictly for phone quote response. I…read morecalled to get my 5th wheel towed and they were quick to respond buy wanted $1200 approx to tow my 5th wheel 3 hrs out. AND it would be another day at least.....

Terry really saved me on a road trip recently! Heard a funny noise coming from my car, called him…read moreon a Sunday morning, and within a couple of hours, he had diagnosed the problem, found the part at a local shop, and completed the repair. The whole time he was super upfront and honest about what he was doing, both teaching me about my car and walking me through the repair process. He's very friendly and professional and I appreciated the conversation. Terry at Fast T's comes highly recommended - I'm bummed I don't live near him because I would use him all the time for my auto repairs!

Unbelievably kind, friendly, knowledgeable, and helpful. Can't imagine a better place for roadside…read moreassistance in the DSM metro.

I know most only read, or see the first few lines of a review, so let me start by saying Big 12…read moreTowing is THE option in the Des Moines area. Hands down. No competition. 5 stars is not enough! Google should change their rating system so that we can properly rate top tier businesses such as Big 12 Towing. To be completely honest, I'm not sure there are enough stars in the galaxy to reflect the level of service, professionalism and compassion I received. You might be thinking "calm down Justin, there's no way a towing company deserves these kind of accolades." To which I would say you can just shut the heck up, because they deserve every bit of this and more! I made multiple calls looking for a company that could get me & my car 2 hours back to Omaha. I was shopping around because times are tough and who doesn't want to save some money. Most answered and the quotes were around the same price but no one seemed right. One in particular, Crow Tow or Blow Tow, could not have cared less. They were the stereotypical nasty tow company. Luckily next on the list was Big 12 Towing. The voice that answered instantly caught me off guard. It was warm, engaging, and within about thirty seconds I could tell Wayne actually cared about my situation. My stress level dropped immediately. Wayne was thoughtful, informative and most of all, willing and ready to go. I instantly felt my day was getting better. He quoted me the lowest of all the groups and wasn't pushy. He didn't feed me some doomsday scenario that made me feel I needed to act now. He simply noted when I'm ready, they would be too. Even though I was value shopping, I believe had BTT quoted me more than the others, I still would have went with Wayne and his crew just based on the overall feeling -- and this was just the phone call! What came next blew me away. I went to the agreed upon meet up & saw the flatbed truck with the Big 12 logos on the doors. First impression was this crew is on point & you can tell they care about their equipment. They easily passed the eye test. The driver enthusiastically waved me into the passenger door and I was greeted by T.J. He was an extension of the good vibes I felt on the phone. Warm. Inviting. Caring. When I learned they were father / son, it all made sense. T.J. made me feel so welcome I had almost forgot why we were in his truck driving back to Omaha. Also shout out to the truck. The interior was clean, comfortable, smelled nice & was extremely organized. T.J. had all the chargers I needed, gave me a lower back lumbar cushion and insisted if I was tired after the long day, that I should nap & he wouldn't have cared or been offended. I'm not gonna lie, when getting quotes, there was a part of me thinking about how I would be spending a couple hours with this person so hopefully they wouldn't disappoint. Again, BTT shattered expectations. Normally I'd spend that two-hour ride obsessing over everything that just happened. Instead, I was relaxed, laughing, & honestly having a good time. Looking back, none of what happened that day was normal. I was stranded in the middle of Iowa, needed a vehicle hauled across state lines, & somehow ended up spending two hours laughing & swapping stories with a guy I had just met who felt like family, or a brother from another at the very least. That's not what most people expect when they think of a towing company. Wayne, TJ, & the rest of the crew at Big 12 Towing didn't just move a vehicle. They completely changed my perspective on an industry that doesn't always have the best reputation. They treated me like family, took incredible care of my vehicle, charged me less than anyone else I spoke with, & somehow made one of the worst days I've had in a while feel a whole lot better. So yes, this review is long. But when someone exceeds your expectations this much, they earn every word. If you're in Des Moines or the surrounding area & need a tow, stop searching. Call Big 12 Towing. Full stop. End of story.

I called and left a message with Big 12 to schedule my car to be towed to a repair shop later in…read morethe week. 3 days later they still haven't returned my call. Pretty basic service.. customers call and you answer or call then back.

Joe was the guy who helped me and towed my car (and me) to my regular Midas when my car broke down…read moreand I was stranded in a random parking lot. He was prompt, so very helpful, and really turned around a bad day. Thank you Joe so much, I can't recommend him enoug. Great experience (outside of having my car die)

So glad we called Roy's Towing and Recovery for our towing needs. Had a situation on a Saturday…read moreevening with an inoperable Corvette. Roy came out within 30 minutes with their new state of the art, exotic car tow truck. The gentlemen were extremely knowledgeable and delivered expert service. Would 100% recommend them for any towing needs!

Predatory towing beware! I've had to deal with places like this in California and even got law…read moreenforcement involved. Waiting for people to park and towing in under 10 min without anyone calling to complain. Charging mothers abhorrent amounts to get your car out when it was parked for a few minutes in the middle of the night. For shame. Special place in h*ll for these folks

Friday evening, we needed a tow off I-80... Our insurance…read moresent Capitol City & we are grateful for the choice they made. They got to us in about a 1/2 hour. Tyrone was outstanding. Most polite person we've had in forever.. across all service people. He was concerned about us. He was quick, safe & a joy. This company should be very proud of him. Hope we don't need a tow again anytime soon... but if we do, our choice will be Capitol Tow...

Hanifen Towing is the BEST Towing service I have used hands down. From the First Impression…read moreReceptionist I talked to to the prompt service of the tow truck driver. The value is well worth the money for the WOW Customer Service they provide from the first impression to the final successful towing service! This will be my GO TO Towing Service always! Danette Peterson Exceptionally Happy Hanifen Customer ***Stephanie was the gal that initially took my call. She was calm, understanding, pleasant and gave me hope they could tow my car! She was/is AWESOME! STEPHANIE gives Hanifiin a glowing First impression of your business. Give her a raise please!

Well, I never wanted to have my car towed, especially when it was just snowed into a spot and my…read morefriends and I couldn't get it out on our own. So I called the first couple of tow places using a google search. Silly me. Yelp! to the rescue. I called Hanifen Towing and a super nice woman answered and got my info and dispatched the truck. A guy who looked like he could move my car without assistance arrived, and took care of business quickly. Have I mentioned that he was a giant? And super cool? Great experience!