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    Charles Gabus Ford

    3.1 (55 reviews)
    Open 8:00 am - 8:00 pm

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    2 years ago

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    8 years ago

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    3 years ago

    Tried to charge me $200+ for a 'engine diagnostic' that O'Reillys did for FREE! Complete scam, don't go.

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    4 years ago

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    15 years ago

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    8 years ago

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    3 years ago

    They sold me a car and with in 30,000 miles the motor blew and the life time power train warranty is a scam

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    5 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    9 years ago

    Dishman was easy to work with and I really liked Brenda, the finance manager! She was icing on the cake for my smooth buy. Thanks!

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    Page 1 of 2

    Ask the Community - Charles Gabus Ford

    Review Highlights - Charles Gabus Ford

    I received a letter that my Lincoln was recalled for the passenger air bag exploding upon impact.

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    Efkamp Auto Sales

    Efkamp Auto Sales

    (11 reviews)

    had a very disappointing experience with this dealership, which is especially frustrating because I…read morehad previously purchased three vehicles from them and trusted their business. I purchased a 2014 Audi A4 Quattro 2.0 (blue) for $14,000, and during the test drive the check engine light was already on. I was assured it would be fixed before everything was finalized. That did not happen. Over the next seven months, I barely had the Audi because it was constantly in the shop for the same ongoing issues. I spent more time without the vehicle than with it, despite repeated assurances that the problems had been resolved. I was also required to purchase an extended warranty for $4,000. Before signing the paperwork, the salesman advised me not to use the warranty for a certain period of time or it would not cover anything considered "pre-existing," even though the dealership already knew the Audi had pre-existing issues. The warranty covered nothing, and I paid over $2,500 out of pocket for repairs the dealership would not fully cover. When I canceled the warranty, I was only refunded $3,200, resulting in a loss of nearly $1,000. Because the dealership could not fix the Audi, they replaced it with a 2014 Buick Encore, which was valued $3,000 less than what I originally paid for the Audi. Despite this difference, no adjustment was made in my favor. Even more concerning, the dealership later put the Audi back on their lot for sale at the same price I paid, despite its known issues. The 2014 Buick Encore's check engine light came on the day after I brought it home. The dealership kept the vehicle for several days, stating it was repaired, though I was not given a clear explanation for why it remained at the dealership for that length of time. After getting it back, the vehicle continued to run poorly and the check engine light issues persisted. This entire situation caused significant financial loss, stress, and months of inconvenience. I do not recommend purchasing the 2014 Audi A4 Quattro, and I strongly caution buyers that even extended warranties may not provide protection. I recommend getting everything in writing and being extremely cautious when dealing with this dealership.

    Great experience and great customer service from Efkamp Auto. Laney, Jack and Taylor are amazing to…read morework with! If you have a particular vehicle in mind and they don't have it on the lot...just tell them what vehicle and the must haves and they will find it for you. They found my new vehicle in another state, haggled with them, did all the leg work and even went to pick it up for me instead of waiting for transport as I needed my vehicle immediately. They go above and beyond!! Can't beat their customer service anywhere!!!

    Toyota of Des Moines - Toyota of Des Moines

    Toyota of Des Moines

    (84 reviews)

    My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

    untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

    Lithia Volkswagen of Des Moines - Front view 2026 Volkswagen Tiguan Turbo caught

    Lithia Volkswagen of Des Moines

    (82 reviews)

    After careful research consideration and continued budgeting the "2026 Volkswagen Wagon Tiguan…read moreTurbo " caught my eye. Why? The illuminating exterior and interior mood setting light package, comfortable real leather seats that feel like the inside of a cashmere glove, the safety elements that are top notch as well as the readable updated large dashboard. The only draw back were the limited colors and the lack of a hybrid, but overall the LED and corner turning headlight features will improve my night vision. A very competitive package with all the bells and whistles with Brian as well as Moe offering compelling vehicle information that puts this model in the running for top consideration.

    1 Star - Absolutely Terrible Service…read more If I could give zero stars, I would. Our experience with Lithia VW of Des Moines was a complete mess from start to finish. My husband scheduled a windshield replacement about a week in advance for March 12th. When I arrived, they couldn't even find the order. After some scrambling, they finally located it and got me a Lyft to work. Then, after my husband provided all the necessary insurance info, they called him an hour later--at 11:30 AM--to ask if he had ordered the windshield. Excuse me? That's literally their job. Since we live an hour away, I asked if they could provide a courtesy car while we waited for the windshield to come in. Nope--apparently, they had none available. My husband then requested to speak to a manager to see if there was any solution, like having the windshield replaced at my workplace. No luck there either. Five hours after my original appointment time, they finally finished fixing a leaking tire and got me a Lyft back. But still, no windshield. I had to take my car home and come back another day. We dropped the car off again on March 16th. They replaced the windshield on the morning of March 17th--but didn't bother to configure it until the next morning on March 18th. When I picked up my car, the employee casually pointed out damage to my interior, including cuts and leftover glass. It wasn't there before, but of course, we had no proof. The level of incompetence, lack of communication, and complete disregard for customer service is unreal. We will never be coming back, and I wouldn't recommend this place to ANYONE!

    Car City - The lie.. the only key and fabricated stories of this phantom partnering key or 2nd key.

    Car City

    (10 reviews)

    I am extremely disappointed & dissatisfied with my experience at Car City in Des Moines Iowa off of…read moreMerle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about their deeply unprofessional and unethical business practices. At the time of purchase, both the owner Darby and the salesperson explicitly represented that a second key was included and assured me it would be sent to me right away. Afterwards that the money was sent and this representation being a key factor in my decision to move forward with the purchase. What followed was a frustrating series of excuses, contradictions, and outright fabrications. I was told vague stories about "a guy named Joe" supposedly having the key, only to be given the runaround, hung up on, and sent on a complete goose chase that wasted a lot of my time and patience. Ultimately, the promised key never materialized, and I am now being told that replacing this high tech 2021 M5 key through the Dealer will cost approximately a bit over $1,000--a cost that exists solely because Car City failed to honor their word or simply find whats now pointless cost/ expenditure. This is not a minor oversight; it is a clear case of misrepresentation. The lack of accountability, professionalism, and basic integrity shown throughout this process is unacceptable. A dealership that conducts business this way should not be trusted. I strongly advise potential buyers to get everything in writing and to think twice before dealing with Car City. Buyer Beware seriously. This dealership will promise you anything it takes to close the sale and then vanish like Casper the ghost the moment the paperwork is signed. Their word means absolutely nothing. They rely on deceptive tactics, including slipping a so-called "one-pager" - "No Promise" into the paperwork that conveniently attempts to nullify every verbal commitment they made to you minutes earlier. It's a calculated maneuver designed to give them cover later so they can claim they "never promised anything." All the while telling you it's on its way. This is not an honest mistake or miscommunication -- it's a pattern of behavior meant to mislead customers and dodge responsibility after the deal is done. If you choose to do business with Car City, assume every promise will be broken, every follow-up will be ignored, and every issue will suddenly become your problem. Get every single detail in writing, read every line twice, and understand that once they have your money, their integrity disappears completely. Bottom line: even if in writing, it doesn't exist at Car City. Expect promises to vanish the moment they have your money. This dealership talks a good game until the sale is complete. After that, accountability disappears and excuses begin. This dealership operates on misrepresentation, excuses, and denial. If integrity matters to you, do not do business here...

    BUYER BEWARE If negative stars were an option they would be -5!! Poor service from the beginning…read more Sold us a car that died exactly 2 weeks after purchase and then proceeded to string us along by promising they would make it right and they took the option easiest for them by submitting $5000 and work to the additional warranty that we purchased. They promised that they were not in business to cheat anyone and would make it right and then proceeded to ignore communication from us. Just like a car sales business they know how to talk the talk.! Soooo bad! NEVER again

    Charles Gabus Ford - car_dealers - Updated May 2026

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