Edit to add : At this point, Kia seems to be attempting to make it right. They called with an…read moreexplanation, and it does seem as though there are certain things on going that are 100% out of their control in regards to how long this is taking. However, I would still verify your warranty yourself through the warranty company as this is how I found out I was give incorrect information and whether it was deliberate, or not, it still should not have happened. Be very careful going here for anything service related. They completely lied to me about what my warranty covered after waiting over EIGHT hours for a call back. They also took almost a week to simply get it in for diagnosis even though I am 95% sure I know EXACTLY what is wrong with it. I would not recommend their service department for any reason whatsoever. Absolutely AWFUL. Learn how to schedule because it should not take this long for ANYTHING. DO NOT GO HERE.

I purchased my Kia Telluride in the United States. After sitting on hold trying to make a service…read moreappointment for over 20 minutes, they told me they could not work on it because it was manufactured in Canada.

For a car dealership, this place has been pretty solid for us. We purchased a car in 2020 from…read morethem, which was a pretty straightforward experience, and have used their service department for two cars. Frankly, I wish Ford made minivans else we'd still be going there for our next vehicle. Also, I have had two different cars appraised and the whole process was really simple and straightforward; I didn't feel pressured. Granted, it could just be the people I worked with over the years, but it's been a pretty consistent experience. I am a huge fan of their service department: everything is done promptly, parts are always available, and they have a shuttle service plus will deliver your car after maintenance is done. The flexibility is hard to beat.

Please list your hours online so people don't waste their time. You have different hours for…read moreeverything to save you money but have no problem charging over $200 and keeping a vehicle for 24-48 hrs just to look at it. At least take the time to fix this or train people from service to get parts.

I had my wifes car in twie for the same thing- They didnt use OEM parts the first time and they…read moreFAILED with all the oil eerywhere lucky it didnt seize. Today I went in their parts dept at the dealer and asked the countermonkey for a t/stat and radiator cap for a 2003 clipse -i wanted OEM thats why I was there! afte 15 minutes on the parts PC this dolt told me THEY HAD TO ORDER THESE PARTS- now they have maybe 20-25 service bays out back, your teling me you make the customer WAIT OVERNITE for parts you should have by the hundreds? stay away from these clowns

I had an amazing experience with the whole crew here! I told them what I wanted and they put me in…read morea car I am in love with! Everyone was so patient and easy to work with!

had a very disappointing experience with this dealership, which is especially frustrating because I…read morehad previously purchased three vehicles from them and trusted their business. I purchased a 2014 Audi A4 Quattro 2.0 (blue) for $14,000, and during the test drive the check engine light was already on. I was assured it would be fixed before everything was finalized. That did not happen. Over the next seven months, I barely had the Audi because it was constantly in the shop for the same ongoing issues. I spent more time without the vehicle than with it, despite repeated assurances that the problems had been resolved. I was also required to purchase an extended warranty for $4,000. Before signing the paperwork, the salesman advised me not to use the warranty for a certain period of time or it would not cover anything considered "pre-existing," even though the dealership already knew the Audi had pre-existing issues. The warranty covered nothing, and I paid over $2,500 out of pocket for repairs the dealership would not fully cover. When I canceled the warranty, I was only refunded $3,200, resulting in a loss of nearly $1,000. Because the dealership could not fix the Audi, they replaced it with a 2014 Buick Encore, which was valued $3,000 less than what I originally paid for the Audi. Despite this difference, no adjustment was made in my favor. Even more concerning, the dealership later put the Audi back on their lot for sale at the same price I paid, despite its known issues. The 2014 Buick Encore's check engine light came on the day after I brought it home. The dealership kept the vehicle for several days, stating it was repaired, though I was not given a clear explanation for why it remained at the dealership for that length of time. After getting it back, the vehicle continued to run poorly and the check engine light issues persisted. This entire situation caused significant financial loss, stress, and months of inconvenience. I do not recommend purchasing the 2014 Audi A4 Quattro, and I strongly caution buyers that even extended warranties may not provide protection. I recommend getting everything in writing and being extremely cautious when dealing with this dealership.

It's supposed to be a luxury dealership, but it's this dumpy little joint with no room. Ive been to…read morea majority of the dealers in DSM and this is my least favorite to go to.

Terrible experience. Do not recommend. We bought our car a while ago, and it took me a while to…read morepost this. I wish I could remember our sales person's name, but he was an older guy. He acted like he could not care less about showing us a car. We test drove with him and he had a scowl on his face the entire time and barely spoke to us. It made me very uncomfortable. We did settle on a suburban. The only nice person was the financing lady. She was wonderful and encouraged us to buy the warranty... like she knew something. Well, three months after we bought it, the transmission went out. On top of that, I had to deep clean the car right after the purchase. I was finding French fries and candy and pennies in it for the next year, which were not mine. They tried to compensate us by offering us a 'free' oil change, but we live almost an hour away. No thanks. I will tell anyone who will listen not to go to that dealership. Uncomfortable from start to finish and they did not appreciate our business.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

After careful research consideration and continued budgeting the "2026 Volkswagen Wagon Tiguan…read moreTurbo " caught my eye. Why? The illuminating exterior and interior mood setting light package, comfortable real leather seats that feel like the inside of a cashmere glove, the safety elements that are top notch as well as the readable updated large dashboard. The only draw back were the limited colors and the lack of a hybrid, but overall the LED and corner turning headlight features will improve my night vision. A very competitive package with all the bells and whistles with Brian as well as Moe offering compelling vehicle information that puts this model in the running for top consideration.

I thought I was buying a car that was in perfect condition. I later went to get an inspection and…read morethat's when I found out they sold me a car with a swapped title it was bought from an auction and resold to me after they tried to clean the title. very shady business practices. Double check all paperwork and make sure your are t getting a used damaged car that you cannot sell.

July 10, 2026 Was interested in purchasing a new Q5 Audi. Walked into the showroom, proceeded to…read morelook at the Q5 in the showroom. Spent 10 minutes in the showroom and during this time, not a single person acknowledged us. No eye contact, no "Hi" "Somebody will be with you shortly. Would you like any thing to drink?" Nothing. So we walked out. Really? If this is how they treat a potential customer, Shame on You. I wil take my $65,000 and go elsewhere.

Called to schedule my 2014 a8 for service Arrived at the…read moredealer early to drop it off so they could work it in through the week if possible Worst front desk experience I have ever had both the service writer and the lady in the service department were absolutely rude Told me that my car was a waste of money to repair. It's in practically new condition despite being older. This amazed me because a dealer makes the most profit on customer pay service work. Spoke with the secretary and George about my experience and was assured this would be addressed. We will see if they are able and willing to properly repair this car. At this point I would never suggest someone go to this dealer

My daughter paid cash for a car, got it home, everything quit working. Fobs would work, top won't…read morego down, gas tank won't open, glove box won't open, trunk won't open. Her money was taken by a guy named Joe Bisignano.

leaking & transmission went out day 1…read more i paid 10k cash for a denali pick up truck that was leaking soon as i bought it off their lot. joe rushed me into the sell lied to me. oil leak, others issues transmission went out in 9 months. they wont help. they lost my title. they sale junk cars they pretty up just to get it off of their lot. they only want money & dont care if it runs tomorrow. the have horrible service. save your money & time. the will rob you & run. they sell the warranties to get a percentage for the not cover most of the reasons why you would be paying for it & they know it. the manager said they get a lot of warranty tickets in all the time that means they sell a lot of cars with a lot of issues. they are ok with scamming people out of they're hard-working money,. they're savings money,. disability money, social security money, retirement money. they are beyond heartless. tell everyone to never buy from them. save them the stress. the worst car lot i have ever dealt with.

earlier this summer, I had worked done by Willis on a 2025 Nissan Pathfinder…read more The process was fairly easy. But my vehicle was damaged, scuffed up the tire and left a big hole on the right side passenger door trim when they took out the dash. What disappointed me most that they did not offer an immediate solution like bring it in and we will fix it. So keep this in mind when dealing with them

I had an appointment to get my car radio serviced & inspected. I called and booked an appointment a…read moreweek in advance. Dropped my car off in the morning. Messaged the guy who was working on my car at 3pm. He said they still haven't had a chance to look at my car. Inconvenienced my whole day and those around me who had to drive me around since I didn't have my car. DO NOT waste your time here. Picked up my car and nothing had been done. Just sat there all day.