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    Karl Chevrolet

    3.1 (56 reviews)
    Closed 8:00 am - 6:00 pm
    Updated over 3 months ago

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    Michael L.

    Karl Chev in Ankeny. I had worked out all the details by phone and email and completed the loan app and that had been approved. We were to just pick out the color. The sales guy I was working with had a baby so I was to meet someone well-versed in our deal. Arrived at my appointment at 10am and got the run around they had no idea who I was even though I telling them to speak to the loan office. I was finally handed off to a used car sales guy. Even though I could see salesmen from new car sales on the floor chatting themselves up. By 1230 I have not talked to the loan officer to close my deal. I told the salesmen we were going to walk if we were not seen soon, his story is they are bz only a couple more min. I decided to walk to get my car. My sister is using a walker while recovering from hip replacement she's also a diabetic and she's starting to feel bad. I walk to get my car but stop at new car sales and ask for a mgr. The mgr is unaffected by my story not even an apology! The dealer reached me with a text saying I could see the loan officer now. 1 pm we spend an hour with a loan officer and close the deal. Sign a ton of paperwork! Namely the contract. Spend more time for them to prep the car. They do a crappy job of washing the car but it's cold and we are tired. We get shown all the new car features and sign up for OnStar. But the OnStar app shows two cars. (see picture ) Our car was to have the 360 view camera but this car our car has none. Our car was to have only 12 miles the car we are in shows 420. I put 2 & 2 together the car they are giving us is not our car it's the loaner! Now the contract all the paperwork all the setup has to be voided and redone. The car they wanted us to have has 1700.00 less in features and is not what we wanted. No white, Red, black, or blue. They offered a black with white top but looks like crap. They don't have our car or even closer they never did. They said they would trade with another dealer but would take a month or more to get another empty promise car delivered. 10 am to 530 pm and no car! In hindsight, they always knew they did not have the car we wanted because they were pushing the lesser models from the beginning! I'm sure this is much more than you wanted to know. The people we never rude and yes maybe the sales staff in used cars has no experience selling a new car. But you pissed me off with your application of your procedures. You just had to close the deal nothing to sell that part was done before I hit the door at 10am. Every time you made an effort to fix the problems bigger problems we created. Seven and a half hrs I can't get back and you failed to close a simple deal and I don't have a car. Tomorrow is another day and another dealership is an hour's drive in another city. You decide if you will shop with Karl Chevrolet in Ankeny Iowa. Just watch for the BS walk out at first sign or kiss a whole day good bye. Without a new car to drive.

    oil filter

    My husband normaly performs the service work on our cars but Karl Chevrolet included a "free" service for the 2025 Equinox when we bought it. They completed the service and then rolling around until now when my oil life is down and the Equinox is ready for it's next service my husband tried to remove the oil filter that must have been put on so hard as to make an owner never want to service a car themselves again. All his filter wrenches failed an attempt to remove the filter so he had to get creative with a pair of oil filter plyers and finally got it off over an hour later. It's really disappointing that a service center tech would have to mash the filter on so hard that it was nealy impossible to remove.

    New Trucks Cars SUVs  Certified Pre Owned & Used
    Tomas G.

    Love working here! Great team from Service to office folks. Great management as well!

    New driver side floor mat. Keep in mind, Karl Chevrolet provided me with a complete set of front and rear floor mats.
    Bob K.

    Took my 2020 Equinox in for oil change and tire rotation last week and casually mentioned to both my go-to Service Advisors (Dale and Doug) that at 12,000 miles, the drivers side floormat developed a terrible wear pattern where my foot rests. At the time, I considered it would fall under the "normal wear and tear" so I wrote it off. Anyway, at this service appointment, both Dale and Doug thought 12,000 miles was a bit early, so they petitioned for replacement mat for me. Yesterday, Doug called and said a complete set of front and rear floormats were in for me and ready to be picked up. I only wish I had taken a pic of the bad floormat, but ain't this new one (shown) pretty? Thanks guys!

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    1 year ago

    Very helpful and did great work on my 2018 Colorado they didn't even charge me for the repairs

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    Karl C.

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    Page 1 of 2

    Ask the Community - Karl Chevrolet

    Review Highlights - Karl Chevrolet

    We had a great experience buying a new truck from Karl Chevrolet and would highly recommend working with them to anyone.

    Mentioned in 2 reviews

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    Big O Tires

    Big O Tires

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    I have a motorhome and both of my rear inside tires (got "dualys" in the rear) got low for some…read morereason during the six months I was in Iowa. After having AAA Motor Club come and puff up my tires, I drove here to get the tires checked. They didn't find any problems, I was told they maybe did some "resealing" (whatever that is....) and my valve extenders were ok, and they didn't charge me a thing! I argued and said, "I must pay you for your time" and they said "no." Ok, so if the manager is reading this, I DID go hunt down a bank so I could get some extra cash and I came back and gave your employee a "tip" for all the work done. My tires seem fine so far! I'm crossing my fingers! Ok one caveat if you are in a motorhome: They can only work on tires with up to 20 inch rims. My Class C motorhome seemed workable to them. Based on what they said, if you are in a Class A, you may have to go elsewhere. If you bring your motorhome here, you will have to park at Menard's next door as there is no good place to park an RV in their lot. When you bring your motorhome over to their working area bay, DO NOT use the Menard's "cut through." Right after the "cut through," there is a dip that you will get hung up on with low clearance in the RV. What you need to do is go out, and go BEHIND the Chili's next door (and pray for not many cars in the Chili's parking lot....). Do NOT go in front of the Chili's. If you do that, there is a "hump" that may hang up your RV with the low clearance. When I brought my RV over, I did go through the Menard's "cut through" but I made an immediate right turn through the Big O parking lot. Well, don't try that either! I scraped bottom on the initial part of the "dip" trying to make the right turn. Just go out of the Menard's lot and drive behind Chili's. When you are done, do the same thing, go out behind the Chili's.

    Why bother having an apointment? It took 90 minutes to put on tires I ordered. No communication…read moreand it wasnt that busy. Inexcusable. I've been to Discount Tire without an appointment that's faster A joke

    Dewey Dodge Chrysler Jeep

    Dewey Dodge Chrysler Jeep

    (78 reviews)

    They truly go the extra mile for you! I just recently…read morepurchased my third vehicle from Dewey Dodge in Ankeny... I bought a 2023 Jeep grand Cherokee L and cannot begin to express how pleased I am ! When my check engine light came on last week, I took it in to get it checked out and it was gonna take a couple of days for them to get to it because they have a lot of people out with the flu... I have a certified used car, and that covers anything with the powertrain and as it turned out, the problem was powertrain related and it's completely covered and I didn't even have to pay for the scan to find out what was wrong! I couldn't be more pleased! When I was in there, I mentioned that when I picked up my car, I didn't notice it. It only had one floor at in the front seat, and asked if they might possibly have a spare one that I could get from them... The service advisor Joe said he would check into it with his sales manager to see what they could do to help me with that all I expected was to get perhaps a spare floor mat that they had back in the service department somewhere and that was all I wanted... Little did I know that they actually ordered me two new floor mats of the WeatherTech type that we specially made for my jeep at no charge! I was so pleased and surprised and that is the normal way they treat you at the dealership... They're not only courteous and helpful and pleasant to deal with, but they really do go the extra mile to help you They really live up to their slogan. Do we treat you better ?we do.! That is why I'll keep going back. They go the extra mile for you at Dewey Dodge service Dept.

    A Dismal Experience with Dewey Dodge…read more I rarely leave negative reviews, but my recent experience with Dewey Dodge was so frustrating and unprofessional that I feel obligated to warn others. This situation could have been avoided entirely with basic communication, transparency, and accountability. My vehicle was at Dewey Dodge for 13 days. I originally brought it in for an oil change and to investigate a possible oil leak. Eight months earlier, Dewey Dodge had already completed approximately $5,000 worth of major engine-related repairs on this same vehicle. Over the course of nearly two weeks, I called the dealership at least 14 times according to my phone log. Nearly every conversation ended with: * "Tom will call you tomorrow." * "I'll call you later today." * "We're waiting on the tech." No one ever called me back. By day 5, I was told the oil change had been completed, but they were still waiting for a technician to evaluate the leak. By day 7, I was told the exact same thing. My husband called separately and was also told the oil change had already been completed. Then on day 9, a service representative told me "something weird was going on" with my vehicle. She informed me that: * the oil change had actually NOT been completed, * nothing had been done with the vehicle yet, * but repairs would cost approximately $800-$900. At that point, I was completely confused. I had still not been told what was actually wrong with the vehicle, yet somehow I was already being quoted nearly $1,000 in repairs. I reminded them that Dewey Dodge themselves had replaced major related components only 8 months earlier. On day 12, after avoiding or blowing me off for most of the prior week, my assigned service representative Tom suddenly knew exactly what was wrong: the head gaskets and valve covers needed to be redone. Shortly afterward, another service representative informed me those exact parts and repairs were still covered under a two-year warranty -- meaning I should never have been quoted the $800-$900 repair bill in the first place. At that point, I asked to speak with management because I genuinely did not understand: * why I had been given conflicting information for nearly two weeks, * why I had been quoted an incorrect invoice amount, * why no one could clearly explain the actual issue, * and why no one had reviewed the repair history before discussing charges with me. Finally, on day 13, I received the first clear explanation of the actual problem: a corner of the valve cover had apparently rolled during installation, affecting the seal and likely causing the leak. They redid the repair and tested the system. What makes this experience especially frustrating is that the mechanical mistake itself is not the part I'm most upset about. Mistakes happen. What destroyed my trust was the customer service: * repeated failures to communicate, * no returned phone calls, * conflicting stories, * vague and evasive explanations, * being continually told portions of the work were completed when in fact, they were not started * repeated empty promises that the work would be completed the following day * quoting me for repairs that were actually under warranty, * and making me feel like I would simply forget the dealership had already performed this work less than a year ago. To top it off, after all of this, they still charged me for the oil change -- despite previously telling me multiple contradictory stories about whether it had even been completed. At this point, trust between myself and Dewey Dodge is completely gone, and I will no longer be a customer. This entire situation could have been avoided with: * timely communication, * realistic timelines, * accurate review of vehicle history, * and basic honesty with the customer. Customers should not have to spend nearly two weeks chasing answers for warranty-covered repairs on work your dealership already performed.

    Karl Chevrolet - car_dealers - Updated May 2026

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