I had an amazing experience! I worked with Rob Lillig, who was very helpful. From tge inital meeting up until the purchase. He was very up front and honest. He listened and he found exactly what I wanted. I didn't anticipate the process being very quick. Brett in fiance got the approval quickly. Initially the approval was denied. He came back and said not to worry that he would get an approval. About 30 min later I got the approval. My experience was great! read more

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a short 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous. read more

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We bought our new Chevrolet from Stuart iowa..we were told we could get our oil changed here in Ankeny...The people in the service department here were so rude and acted like they were doing me a favor changing the oil in my truck..yesterday, I drove clear over to karl Chevrolet in S tuart and got the same treatment...we will NOT be buying another Chevrolet.... The sales people we dealt with in both shops were awesome..it was the service department in both towns that were terrible. read more

So annoyed!!! So the only time I have to bring my vehicle for an oil change is on Saturday and they don't take appointments on Saturday Only the first come first serve service. Every time I try that it's a 3 hour wait just to get in the door. That's not really quick service. That's terrible service. read more

Karl Chev in Ankeny. I had worked out all the details by phone and email and completed the loan app and that had been approved. We were to just pick out the color. The sales guy I was working with had a baby so I was to meet someone well-versed in our deal. Arrived at my appointment at 10am and got the run around they had no idea who I was even though I telling them to speak to the loan office. I was finally handed off to a used car sales guy. Even though I could see salesmen from new car sales on the floor chatting themselves up. By 1230 I have not talked to the loan officer to close my deal. I told the salesmen we were going to walk if we were not seen soon, his story is they are bz only a couple more min. I decided to walk to get my car. My sister is using a walker while recovering from hip replacement she's also a diabetic and she's starting to feel bad. I walk to get my car but stop at new car sales and ask for a mgr. The mgr is unaffected by my story not even an apology! The dealer reached me with a text saying I could see the loan officer now. 1 pm we spend an hour with a loan officer and close the deal. Sign a ton of paperwork! Namely the contract. Spend more time for them to prep the car. They do a crappy job of washing the car but it's cold and we are tired. We get shown all the new car features and sign up for OnStar. But the OnStar app shows two cars. (see picture ) Our car was to have the 360 view camera but this car our car has none. Our car was to have only 12 miles the car we are in shows 420. I put 2 & 2 together the car they are giving us is not our car it's the loaner! Now the contract all the paperwork all the setup has to be voided and redone. The car they wanted us to have has 1700.00 less in features and is not what we wanted. No white, Red, black, or blue. They offered a black with white top but looks like crap. They don't have our car or even closer they never did. They said they would trade with another dealer but would take a month or more to get another empty promise car delivered. 10 am to 530 pm and no car! In hindsight, they always knew they did not have the car we wanted because they were pushing the lesser models from the beginning! I'm sure this is much more than you wanted to know. The people we never rude and yes maybe the sales staff in used cars has no experience selling a new car. But you pissed me off with your application of your procedures. You just had to close the deal nothing to sell that part was done before I hit the door at 10am. Every time you made an effort to fix the problems bigger problems we created. Seven and a half hrs I can't get back and you failed to close a simple deal and I don't have a car. Tomorrow is another day and another dealership is an hour's drive in another city. You decide if you will shop with Karl Chevrolet in Ankeny Iowa. Just watch for the BS walk out at first sign or kiss a whole day good bye. Without a new car to drive. read more

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I live in Omaha but bought a 2024 Corvette from Karl over the phone. When I arrived from start to finish had a wonderful experience The Corvette was nicer than the pictures showed and had more options that only a true Corvette lover would have ordered. What I'm saying is I got a really good deal on a really great car! Thanks Dylan Sanders for selling me the Corvette! read more

My husband normaly performs the service work on our cars but Karl Chevrolet included a "free" service for the 2025 Equinox when we bought it. They completed the service and then rolling around until now when my oil life is down and the Equinox is ready for it's next service my husband tried to remove the oil filter that must have been put on so hard as to make an owner never want to service a car themselves again. All his filter wrenches failed an attempt to remove the filter so he had to get creative with a pair of oil filter plyers and finally got it off over an hour later. It's really disappointing that a service center tech would have to mash the filter on so hard that it was nealy impossible to remove. read more

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Very helpful and did great work on my 2018 Colorado they didn't even charge me for the repairs

I have been a customer for years so when it was time to purchase a new pickup, we knew we would buy from Karl Chevrolet. We made a deal with Kyle Barnes for a trade in and a pickup that would take 3 months to arrive. While we trusted his handshake, he asked us for more assurance. He took our credit card for a 500 dollar "commitment fee" and asked us to both sign the deal. (See picture below). 3 months later--the pickup arrives and he tells us they made a "typo" and we owe 10,000 more than agreed upon. (Anyone ever heard of "bait and switch"????). No apology; no working it out--nope--just--too bad for you!! "We can sell this pickup today!! Take it or Leave it". When I wrote to ask questions they are radio silent. So extremely disappointed read more

Took my 2020 Equinox in for oil change and tire rotation last week and casually mentioned to both my go-to Service Advisors (Dale and Doug) that at 12,000 miles, the drivers side floormat developed a terrible wear pattern where my foot rests. At the time, I considered it would fall under the "normal wear and tear" so I wrote it off. Anyway, at this service appointment, both Dale and Doug thought 12,000 miles was a bit early, so they petitioned for replacement mat for me. Yesterday, Doug called and said a complete set of front and rear floormats were in for me and ready to be picked up. I only wish I had taken a pic of the bad floormat, but ain't this new one (shown) pretty? Thanks guys! read more

Karl Chevrolet - New driver side floor mat. Keep in mind, Karl Chevrolet provided me with a complete set of front and rear floor mats. - Car Dealers Near Me - Ankeny, Iowa

Love working here! Great team from Service to office folks. Great management as well! read more

Karl Chevrolet - New Trucks Cars SUVs Certified Pre Owned & Used - Car Dealers Near Me - Ankeny, Iowa

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I took my vehicle in on August 21st for an oil change, tie rotation and for them to look at my tire sensor. I dropped it off and had to call 3 hours later because I haven't heard from the service department yet if my vehicle is done. When I called, I was told I had a coolant leak and head gasket leak. They told me they submitted the claim since I have extra coverage and are waiting to hear from them. I left my vehicle at Karl since I was told someone from Ally had to come out to look at it in order to approve coverage. I had no communication from anyone from Karl and my vehicle was there in the shop for 2 weeks. I called every few days to check in since I received 0 communication. I wasn't even offered a vehicle to drive in the meantime. I get my vehicle back and 1 month later, had another issue. My check engine light came on. I was told it was the thermostat. I got it fixed on November 4th. It is now November 11th and I have another issue. My vehicle is leaking fluid and smoke is coming out of the hood. I called to make another appointment and was told they are booked 2 weeks out. Every time I bring my vehicle here, I end up with a new issue. I don't recommend this place, as they show little consideration for returning customers and don't seem to value our concerns. read more

After looking at a number of cars from other dealers, we finally managed to find one. Ian Sawyer was our salesperson. Great guy. Would very highly recommend him. We both sat down and negotiated a fair deal. He didnt try to give me the line of "we're losing money on this deal" that I heard from other dealers. Everything very transparent. Would definitely buy from them again read more

I've been going here for years to get my oil changed. And this last time they charged me double what it's always been but I didn't notice till I was handed my receipt. So I go in and ask why it was doubled from $80 to $160...... because that's ridiculous. I get told well you were getting a bundle deal with the oil change and the additive to help my fuel last longer or whatever. And that bundle deal no longer is happening. Really? A bundle deal I've gotten for 7 maybe 8 years...... and you tried to sneak it past me thinking I don't read everything I'm being charged. I also keep all my oil change receipts..... they are sneaky and thought they could slide this past me. I won't be going back. read more

Always prompt and professional.When you use your oil change loyalty card and you do 5 the sixth is free,no games no hidden charges.And even receive free car wash.Great dealer and great people. read more

Had my car repaired at the collision center and found the entire process refreshing. Upon getting an estimate there was always someone keeping me informed on the process to come. Once it was dropped off I received daily text message updates on what was happening. Another benefit of this location is that there is a Hertz rental car right on the lot. The best recommendation comes from what's most important...the final product was like brand new and the paint job was a spotless match to the existing five year old paint and clear coat. I own a dodge and they still treated me like a loyal chevy customer. read more

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We went to Karl Chevrolet looking for a pre-owned Dodge. We rolled around the lot and didnt see what we were looking and were approached by Gabe. He asked us if we were looking for something in particular and invited us inside. He asked us a few questions and looked on his computer for the Dodge. He found it was sold and asked if it had to be a Dodge. He got specifics on what we were looking for and showed us that he 2 available. He had both trucks pulled up for us to look at at our leisure. We asked questions and he answered everything we asked. Gabe was helpful start to finish. He was extremely knowledgeable about the product he was selling and we got such an amazing deal that we couldn't say no. Everyone at the dealership was friendly and helpful. Cole that delivered the vehicle was knowledgeable and answered our questions as well. If you are looking for a new or pre-owned vehicle, make sure to check out Karl Chevrolet and ask for Gabe!! You wont be sorry!!! read more

Karl Chevrolet has a great staff and business model. Their inventory offers the best selection in the midwest. The best part of doing business at Karl is the friendly staff and overall sales experience. It's not high-pressure, the facilities are clean and new, the staff is friendly and knowledgeable. I also service my vehicle at Karl. The quick lube experience is similar to other dealerships, but the free car wash is a nice perk. Karl offers free shuttle service if you live or work nearby. If you are doing bigger service jobs, you may want to get a second or third quote from other shops in town - Karl is not always priced competitively. Pros - inventory, experience, new car prices are best around, convenience Cons - service work can be over-priced read more

Never thought I'd be writing this, and, yes, I've heard all the Karl Chevrolet "I got screwed" stories, but I had an over-the-top, positive tire buying experience there today. I never even considered Karl as a tire store alternative, but stumbled across an ad that prompted me to at least check them out online. They beat my (former) tire vendor by over 20% pricewise, were honest with me about an alignment (my vehicle didn't need one....after I had given them permission to do the alignment, if needed...most vendors would have just done it and said the vehicle needed aligning) and were able to reuse existing tire pressure monitors after originally including them in the quote. Throw in a $50 gift card and a $70 rebate and the deal just got sweeter....best tire deal I've gotten in years....and they were nice and punctual to boot!! I highly recommend and will be back there anytime I need tires in the future. read more

I have spent over a year of trying to get compensated for a repair covered under a class action suit on my Chevy Equinox. The Karl service manager refuses to provide documentation necessary to complete my claim. The overpriced service was performed in Feb 2020. Obviously Karl is not a company you want to do business with. If you must buy a chevy (check out all the recalls and class action suits), go elsewhere. read more

The Karl auto group as a collective are untrustworthy. Spent 15k on engine swap and other accessories with my truck never running right receiving multiple tunes and eventually while under warranty still I had to go get another tune so my truck could actually drive correctly. They refuse to refund tune payment cause clearly they never got the job done and I had to outsource which never should've been an issue if they hired a tuner that knows his job or even showed up to work. 15-30 tunes I really lost track. Keeping my vehicle anywhere from 1 day to 1 week. Went to another shop and 1 2 hour tune and they got it running better than Karl every could. Still use them for oil changes cause local dealer in stuart. Gives inspection saying everything looks good. Me knowing exactly what's wrong with it laughing at the inspection. The company as a whole is a joke. read more

I'm down in Boone county with my family and see a new Chevy Tahoe I want to buy. I tell them we are from the Twin Cities, but are down with the in-laws and want to buy the car. They tell me they won't sell to anyone that doesn't live locally. As a Hawkeye grad and having most of my family from Iowa I appreciate the hospitality! I know inventory is short right now, but a guy shows up with a 2021 Tahoe as a trade in and wants to buy a new 75k truck for full price and they say no because I don't live locally? What goes around comes. read more

Probably one of the most recognizable landmarks in the City of Ankeny! You cannot miss the massive scale of the Karl Chevrolet lot here, it is very well designed with the layout, lights, and of course the size! Driving by at night on the interstate and seeing the grand lights gives the message in my mind of "WELCOME!". I did not come here for a vehicle purchase, but for service on my vehicle in their service department. I set up an appointment online which was easy to do, and they emailed me back in a swift manner giving me details on the appointment and confirmation. Their service department is very nice, just pull up to the service garage door, they will open up and you drive in. The staff members were all very friendly and professional. I'm not sure if it is like this all the time or I just went on a busy day, but the service length was over an hour (this also may be because of the service I needed done on my vehicle). Very nice dealership! Again, I only have experience with their service department, not sales. read more

I've used this dealership both for my business and for my personal car... two completely different experiences! The business team (commercial) has done a great job and deserves a lot of credit as to why I may consider to do business in the future. Five stars for the commercial fleet department! Our two personal vehicles: A whole different experience. One star is stretching it! I will update my review if they ever get my brand new cars breaks to stop making noise, but after two months of well below average customer service they haven't been successful. read more

Update to review from 2/20/15. Received a call this morning from the manager seeing my review here on Yelp. He was super nice and wanted to apologize for my negative experience and wanted me to give them another opportunity. He wanted to say that he hoped I would understand where they were coming from and wanted to do business with me in the future. And as for the pricing of the Avalanche, it's because of the high want and low quantity of the vehicle since they do not make them any longer. Still probably going to get a bigger truck or SUV. I am still slightly upset by the stressful sales tactics since my husband is away with the military and I want him to see the vehicle but it is car sales and that is what it is. But because of my first stellar experience with Karl Chevorlette, it would help in my decision to return on our purchase of a new vehicle. read more

Everyone here was a pleasure to work with (shout out to Ray A!) and very thorough and professional. We had a great experience buying a new truck from Karl Chevrolet and would highly recommend working with them to anyone. We will be going there for all of our tire rotations and balances as they have an amazing program in place if you do that with them to get free tires on them. (ask them for more details as I don't remember the specifics) Facility was new and very nice as well. read more

Going on a last min road trip and stopped in for an inspection just be sure we were safe to drive. Liz got us in on short notice and the guys were great. Very thorough. Would def recommend and use again. read more

Steer clear of Karl Chevy...Never been so annoyed and disappointed with Karls in my life! I purchased a brand new Equinox on July 31st 2018 just a just a few days after purchase the digital display would start shutting off at random times while driving. GM called me to see how I liked my new car, I told them about my problem and they told me to take it back into Karls! Took my car into the shop on 8/20/2018 with a whole whopping 820 miles on it, I even had a picture of it happening. I was told they could not duplicate the problem so they could not fix it. Took it back in on 9/18/2019 for the same problem, was told they did an update on it and that would fix it. Now it is still happening called GM to see what I could do they told me they would need a recent diagnosis within the last 2 weeks, so went back to Karls on 5/5/2020 they kept the vehicle for 2 days and replaced the digital instrument and guess what it happened again just a few days later while driving down the interstate! Nobody wants to help me GM sent me an email to file with the BBB and the Lemon Law and all Karl's wants to do is give me market value on a trade for a new chevy...this is complete BS and totally not my fault when this has been happening since right after I bought the car!!! Also the sales manager told me last night that this is a well know issue with the Equinox and they have even had it happen in the delivery bay and they haven't found a fix for it yet!! read more

They did my oil change fine, I went for a recall but they said my "Old vehicle" didnt need it! Go figure! Now I will probably have the problem later! I hate when companies take there own Initiative and then have the bold faced Audacity to call you and say, oh by the way, you should be getting a card from the GM company, and we would Appreciate you giving us a great rating! Yet they didnt even performed the job that I went there for! Go figure! Wow! I can say tho, if I do have the problem later, I will not be going to Karls! read more

They did a great job on my car! The employees were very nice and so helpful!! I will definitely go there if I'm ever having issues with my car again. read more

Karl Cheverolet did an outstanding job repairing my Mini Cooper after my daughter hit a deer. They kept me informed throughout the entire process and took care of everything with my insurance company. Everyone there was helpful and wonderful to work with. My car came back looking brand new! I will continue to do business with them in the future and I would recommend them to others that are in need of collision/damage repair. read more

Great place to purchase a vehicle. Friendly staff and the service is top notch. Bought a car there 2 years ago and recently got totaled. They found it's replacement knowing what I was looking for and no prodding to get something more expensive. They found me the lowest rate on the loan, have helped me through the entire insurance process to pay off damaged car along with handling the Gap claim. Have never had an issue with the service department as well. Friendly, attentive and dedicated staff. read more

DO NOT BUY a GM Vehicle. They have treated me horrible at the dealership and at the their Customer Care department! MY vehicle has been to 2 dealerships regarding the matter of excessive oil consumption! GM Regional Manager Brent Palmer stats that the vehicle does not qualify for oil consumption because I did not check the oil every gas fill up! I have less than 74k miles on my 13 Terrain. Corporate has yet to call me back regarding the lawsuit concerning the Oil Consumption. GMC is not honoring the lawsuit! Dealing with the dealer and their lack of Customer Assistance department. This has been a nightmare! Karl Chevrolet called the Brent Palmer who is the Regional GM and told him I was going to take it to another shop! Shame on these guys! read more

Always fix it right, great service, free car washes. I appreciate the old fashioned idea of a full service dealership... you can't get that on the internet. Btw if you haven't driven an American Car lately give it a whirl, you'll be surprised! Love my Volt, best made car in America! read more

It's the second vehicle we've bought there. Love the experience and everyone is very knowledgeable and accommodating. I would definitely recommend this dealership read more

Purchased a 2017 CPO Sonic from Karl Stewart in January 2018. Powertrain warranty was supposed to be good until 100k miles or 2024. Girlfriend took car in today to Ankeny because it wasn't starting right. Left with $300 bill and told it wasn't covered under warranty. Guess the CPO badge doesn't mean anything. Won't buy anything from Karl again or go there for service. Feel like we've been scammed. read more

I am honored to write this update to my previous review on 09/28/2015! Karl's offered to give my car the once-over, and re-check all the items that were thought to have been fixed already. They picked up my car, brought me a rental. They repaired two lingering (but separate) issues with the vehicle. And due to the history with both issues on the vehicle, the cost to me was $0.00. I knew full well going into this that there may have been out-of-pocket costs to me, but due to the history of these issues on the vehicle, Karl's took care of it. They want out of their way to fix these items as completely and thoroughly as possible. I couldn't have asked for anything more than that, nor would it have been fair to them to do so. I am COMPLETELY satisfied with their work, their service, and their wish to keep me as a "customer for life"! Thank you Karl's!! read more

Great experience overall. Appreciated all of the help from all of the staff. Everyone was very professional and helpful. I would recommend this dealership to anyone and everyone read more

My vehicle had an engine code come up a couple months back at 5:30 on a Friday night and the service department fit me in to get me running again and explained the issue. Right then I decided to make my next trade with this dealership. Great decision! I worked with Kate Smith on my trade. She was knowledgeable on the vehicles I was looking for and if she didn't know she didn't feed me a line but instead got the correct info for me. She wanted me to get what I wanted not just sell me the first thing I looked at. Highly recommend her and the dealership. Thank you! read more

I drove 150 miles to look at a few camaro ss models and to test drive and possibly buy. I had a large cash down payment in hand and the salesman said I couldn't test drive it without being for sure I was going buy it. He didn't even offer to get the keys to open the doors let alone start it. If I could I would rate a zero. read more