had a very disappointing experience with this dealership, which is especially frustrating because I…read morehad previously purchased three vehicles from them and trusted their business.
I purchased a 2014 Audi A4 Quattro 2.0 (blue) for $14,000, and during the test drive the check engine light was already on. I was assured it would be fixed before everything was finalized. That did not happen.
Over the next seven months, I barely had the Audi because it was constantly in the shop for the same ongoing issues. I spent more time without the vehicle than with it, despite repeated assurances that the problems had been resolved.
I was also required to purchase an extended warranty for $4,000. Before signing the paperwork, the salesman advised me not to use the warranty for a certain period of time or it would not cover anything considered "pre-existing," even though the dealership already knew the Audi had pre-existing issues. The warranty covered nothing, and I paid over $2,500 out of pocket for repairs the dealership would not fully cover. When I canceled the warranty, I was only refunded $3,200, resulting in a loss of nearly $1,000.
Because the dealership could not fix the Audi, they replaced it with a 2014 Buick Encore, which was valued $3,000 less than what I originally paid for the Audi. Despite this difference, no adjustment was made in my favor. Even more concerning, the dealership later put the Audi back on their lot for sale at the same price I paid, despite its known issues.
The 2014 Buick Encore's check engine light came on the day after I brought it home. The dealership kept the vehicle for several days, stating it was repaired, though I was not given a clear explanation for why it remained at the dealership for that length of time. After getting it back, the vehicle continued to run poorly and the check engine light issues persisted.
This entire situation caused significant financial loss, stress, and months of inconvenience. I do not recommend purchasing the 2014 Audi A4 Quattro, and I strongly caution buyers that even extended warranties may not provide protection. I recommend getting everything in writing and being extremely cautious when dealing with this dealership.
