Big John is a great Vehicle salesman. He makes you feel as if your getting the deal of a lifetime!…read moreVery informative and keeps up with the latest in trends and great deals! He's not happy till your happy! Dont know if he still wears it but when I met him, he had on a very impressive 10 gallon Cowboy hat! Looked good!!!!

For a car dealership, this place has been pretty solid for us. We purchased a car in 2020 from…read morethem, which was a pretty straightforward experience, and have used their service department for two cars. Frankly, I wish Ford made minivans else we'd still be going there for our next vehicle. Also, I have had two different cars appraised and the whole process was really simple and straightforward; I didn't feel pressured. Granted, it could just be the people I worked with over the years, but it's been a pretty consistent experience. I am a huge fan of their service department: everything is done promptly, parts are always available, and they have a shuttle service plus will deliver your car after maintenance is done. The flexibility is hard to beat.

Please list your hours online so people don't waste their time. You have different hours for…read moreeverything to save you money but have no problem charging over $200 and keeping a vehicle for 24-48 hrs just to look at it. At least take the time to fix this or train people from service to get parts.

We hired these guys to work on a Buick Lacrosse. They took a week to work on it. Charged us $1500…read more The car never run right again. I wouldn't hire them to change a tire. Cost me another $750 to fix there mistakes.

Quality and swift. JR was able to take care of our needs very quickly. His wife and him we're very…read moreprofessional and explained the process well.

Good guys. I bought several cars and a truck from them over the years. Clear back to there days on…read moreHubbell ave. Just took my daugter down to get her first car. Terry helped me pick out a reliable and safe car for her. Will definitely do business with them again.

I had an amazing experience with the whole crew here! I told them what I wanted and they put me in…read morea car I am in love with! Everyone was so patient and easy to work with!

had a very disappointing experience with this dealership, which is especially frustrating because I…read morehad previously purchased three vehicles from them and trusted their business. I purchased a 2014 Audi A4 Quattro 2.0 (blue) for $14,000, and during the test drive the check engine light was already on. I was assured it would be fixed before everything was finalized. That did not happen. Over the next seven months, I barely had the Audi because it was constantly in the shop for the same ongoing issues. I spent more time without the vehicle than with it, despite repeated assurances that the problems had been resolved. I was also required to purchase an extended warranty for $4,000. Before signing the paperwork, the salesman advised me not to use the warranty for a certain period of time or it would not cover anything considered "pre-existing," even though the dealership already knew the Audi had pre-existing issues. The warranty covered nothing, and I paid over $2,500 out of pocket for repairs the dealership would not fully cover. When I canceled the warranty, I was only refunded $3,200, resulting in a loss of nearly $1,000. Because the dealership could not fix the Audi, they replaced it with a 2014 Buick Encore, which was valued $3,000 less than what I originally paid for the Audi. Despite this difference, no adjustment was made in my favor. Even more concerning, the dealership later put the Audi back on their lot for sale at the same price I paid, despite its known issues. The 2014 Buick Encore's check engine light came on the day after I brought it home. The dealership kept the vehicle for several days, stating it was repaired, though I was not given a clear explanation for why it remained at the dealership for that length of time. After getting it back, the vehicle continued to run poorly and the check engine light issues persisted. This entire situation caused significant financial loss, stress, and months of inconvenience. I do not recommend purchasing the 2014 Audi A4 Quattro, and I strongly caution buyers that even extended warranties may not provide protection. I recommend getting everything in writing and being extremely cautious when dealing with this dealership.

Went shopping for cars, had a specific one in mind, but couldn't get any help. No one else on the…read morelot but me. The car I wanted was right out. Front looked at it for a little bit and finally left. Got tired of waiting to see a sales person. Didn't see one the whole time.

Wanted to provide an update on the 2017 2.5L Ford Fusion SE with 130,000 miles that this dealership…read moresold me at the end of 2025. The transmission is on its last legs and the shops are quoting me 7,000$ dollars to get it replaced(almost as much as I paid for the car.) along with other issues as well. I have owned the car for less than five months and discovered what a piece of junk it is (after I paid top dollar for the car is worth). Avoid this dealership at all costs, especially if you don't have a ton of cash lying around to repair the car they sell you, and beware of any car you do end up purchasing. Overall, I feel screwed over, and if you are not careful. You will likely end up in the same situation I am in. This place will screw you over with no remorse, and this is the exact type of place that gives car dealerships a bad reputation. Beware, and buy at the risk of being screwed over. Don't make the same mistake I did. If you need any more information on experiences with them. Look it up on Facebook, etc. I am far from the first person being screwed over by them, and I am sure I am far from the last. I cant emphasize enough, avoid this dealership at all costs!!!

Brought my grandpas old truck in for an inspection and change out of some fluids. They priced me…read morefairly and got the work done in a timely manner, with excellent service. Not to mention, I was greeted by Gretchen the cat, couldn't recommend enough!

I'm not sure why it took me so long to write this review, but here it is: I've only gone to them…read morefor car issues, and I've been coming back multiple times since I moved to Iowa about two years ago. And let me tell you -- they're genuinely one of the best things that's happened to me since moving here. Honestly... they might even be the thing that could convince me to stay. Right off the bat, Joe stands out from the stereotypical "rude, crude, straight-to-the-point" mechanic image people might have. He has great manners and a soft, welcoming attitude. You can tell he's ready to actually listen to your concerns -- and not just listen, but address them. He's patient, thorough, and willing to have a real discussion with you about what's going on. A lot of mechanics lose people from the beginning simply because they don't listen. Joe does, and that already says a lot about how knowledgeable he is. But his wisdom doesn't stop there -- he also knows when he needs to learn more. And honestly, how can someone not be smart when they're always curious and willing to keep learning? That curiosity really showed when he was working on my 1991 Bronco -- a car that's before both his time and my time. He wasn't afraid to call in a former Ford mechanic to ask questions and get support. Together, they turned that Bronco from "this thing might fall apart on the road any minute" into something close to its prime again. And I didn't have a single problem with it throughout the absolutely merciless Iowa winter. So yes -- you can rest assured that whatever car you bring in, they'll do their best to take care of it... even the ones that were around before they were born And it's not just curiosity -- it's passion. I still remember Joe saying to me: "It doesn't matter what it is. I will fix it." As someone pursuing a medical degree, I was genuinely inspired by that mindset. Fix what needs to be fixed. Help those who need help. I'm taking that energy into how I want to treat my future patients -- and you really can't go wrong with that attitude. Last but not least: their shop works with Affirm, which lets you pay through a payment plan. That has been a tremendous help for me as a broke medical student -- and I'm sure it's a huge benefit for others in the community too. If you're not looking to be treated like just another source of revenue, rushed in and rushed out, this is the place. What Joe and the team offer is the kind of service that turns into a real relationship built on trust. I'd honestly go to Joe for motorcycle questions too. So if you want the "good old days" vibe where your mechanic actually cares, if you're someone who feels nervous going into a shop alone (especially women who worry about being taken advantage of), or if you simply want honest work at a fair price -- give them a chance. And I also want to give Casey a special shout-out as the behind-the-scenes hero. Thank you all so much. There were truly times you saved my ass, and I wouldn't have known what to do without you. Fantastic work -- and I hope you get even more recognition for what you do. And once again, I'm sorry for the late review -- it was long overdue!

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!