We bought our new Chevrolet from Stuart iowa..we were told we could get our oil changed here in…read moreAnkeny...The people in the service department here were so rude and acted like they were doing me a favor changing the oil in my truck..yesterday, I drove clear over to karl Chevrolet in S tuart and got the same treatment...we will NOT be buying another Chevrolet.... The sales people we dealt with in both shops were awesome..it was the service department in both towns that were terrible.

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.

Overall a so-so experience. It started out great. We purchased a certified vehicle. The very first…read moretime we took it in for a oil change after we bought it (to the dealer Dewey) they said a shock needs replaced, the engine is leaking oil, battery is testing low, and suggested an alignment since tires are wearing uneven. We purchased a $4000+ warranty with the vehicle but the only item they will cover is the oil leak. Not sure how I feel about the "certified" vehicle any longer. I feel they should have taken care of the shocks within such a short amount of miles driven? Live and learn. On a high note the staff is very nice and friendly. I am hoping the financing/sales team with set this straight with the shock. Seems it is out of the hands of service team. The Expedition is in the shop at this time. They did fix some items on this vehicle a few days after we purchased it after we pointed them out so that was good. Best of luck if you purchase a certified vehicle. I suggest you take it to another shop within 3 months to have everything looked over and catch these things early. We didn't and are now paying the price. Maybe you will have better luck.

My estimate started around $8464 and ended at $13600, adding insult to injury it took around 6…read moreweeks (more on this below). After they 'disassembled' the vehicle, they found the other $50000+ in damages. I'm no body repair person but come on, I guess they employ low skill estimators or possibly they are just dishonest. This was by in far the worst repair experience of my life. No possible way would I refer a single person here. When I approved the estimate, they called me to let me know I could bring it in so they could start repairs. One of the most obvious things that needed to be replaced was the grill, we had hit a deer, oddly enough the grill was on backorder and was the last thing they were waiting on to complete the repairs.

I will not buy a car from this place ever again. We gave them a check for the down payment. They…read morepromised that they would hold it until the money from an insurance company came in. I promised I would call when the money was in the bank. Next thing you know, the check was deposited without my approval. Also, they promised that they would go completely through the car. When I asked what they did, they would not tell me. Well, come to find out, they did not check the air conditioner and the transmission has a leak. I contacted the salesman to find out if they would make it right, and did not hear anything back. I value honesty and did not get it from World of Wheels.

Best buying experience I could have ever imagined. I live in Las Vegas, NV and came all the way up…read morehere after working a deal with salesman Scott. He was fast at responding and through calls and emails. We worked a deal over the phone and within 3 days I met him and the finance manager Jeff who helped me in so many ways. He took his time and made sure everything was done right. He also has been in the business for many years and handled business the way it should be done in the car industry. They were scheduled to be closed because it was the day after Christmas but came in just to get me my new car. I love car. Love this dealership now and really respect the way the do business. I will be referring them to many of my friends and family in Minnesota. Thanks Jeff and Scott.

He was very respectful and reasonable and helped my daughter get in to her first car. He did…read moreeverything he could to do right by us. He got my daughter into a great first car for her, and at an amazing price. I would recommend him to anyone looking for a first car for their kid. Or anyone looking for great customer service and getting a car from someone who takes pride in helping his customers anyway he can.

From the owner: Products Compact…read moreSUVs, Sedans, SUVs, Third Row SUVs, Trucks, Vans Services Financing

They truly go the extra mile for you! I just recently…read morepurchased my third vehicle from Dewey Dodge in Ankeny... I bought a 2023 Jeep grand Cherokee L and cannot begin to express how pleased I am ! When my check engine light came on last week, I took it in to get it checked out and it was gonna take a couple of days for them to get to it because they have a lot of people out with the flu... I have a certified used car, and that covers anything with the powertrain and as it turned out, the problem was powertrain related and it's completely covered and I didn't even have to pay for the scan to find out what was wrong! I couldn't be more pleased! When I was in there, I mentioned that when I picked up my car, I didn't notice it. It only had one floor at in the front seat, and asked if they might possibly have a spare one that I could get from them... The service advisor Joe said he would check into it with his sales manager to see what they could do to help me with that all I expected was to get perhaps a spare floor mat that they had back in the service department somewhere and that was all I wanted... Little did I know that they actually ordered me two new floor mats of the WeatherTech type that we specially made for my jeep at no charge! I was so pleased and surprised and that is the normal way they treat you at the dealership... They're not only courteous and helpful and pleasant to deal with, but they really do go the extra mile to help you They really live up to their slogan. Do we treat you better ?we do.! That is why I'll keep going back. They go the extra mile for you at Dewey Dodge service Dept.

A Dismal Experience with Dewey Dodge…read more I rarely leave negative reviews, but my recent experience with Dewey Dodge was so frustrating and unprofessional that I feel obligated to warn others. This situation could have been avoided entirely with basic communication, transparency, and accountability. My vehicle was at Dewey Dodge for 13 days. I originally brought it in for an oil change and to investigate a possible oil leak. Eight months earlier, Dewey Dodge had already completed approximately $5,000 worth of major engine-related repairs on this same vehicle. Over the course of nearly two weeks, I called the dealership at least 14 times according to my phone log. Nearly every conversation ended with: * "Tom will call you tomorrow." * "I'll call you later today." * "We're waiting on the tech." No one ever called me back. By day 5, I was told the oil change had been completed, but they were still waiting for a technician to evaluate the leak. By day 7, I was told the exact same thing. My husband called separately and was also told the oil change had already been completed. Then on day 9, a service representative told me "something weird was going on" with my vehicle. She informed me that: * the oil change had actually NOT been completed, * nothing had been done with the vehicle yet, * but repairs would cost approximately $800-$900. At that point, I was completely confused. I had still not been told what was actually wrong with the vehicle, yet somehow I was already being quoted nearly $1,000 in repairs. I reminded them that Dewey Dodge themselves had replaced major related components only 8 months earlier. On day 12, after avoiding or blowing me off for most of the prior week, my assigned service representative Tom suddenly knew exactly what was wrong: the head gaskets and valve covers needed to be redone. Shortly afterward, another service representative informed me those exact parts and repairs were still covered under a two-year warranty -- meaning I should never have been quoted the $800-$900 repair bill in the first place. At that point, I asked to speak with management because I genuinely did not understand: * why I had been given conflicting information for nearly two weeks, * why I had been quoted an incorrect invoice amount, * why no one could clearly explain the actual issue, * and why no one had reviewed the repair history before discussing charges with me. Finally, on day 13, I received the first clear explanation of the actual problem: a corner of the valve cover had apparently rolled during installation, affecting the seal and likely causing the leak. They redid the repair and tested the system. What makes this experience especially frustrating is that the mechanical mistake itself is not the part I'm most upset about. Mistakes happen. What destroyed my trust was the customer service: * repeated failures to communicate, * no returned phone calls, * conflicting stories, * vague and evasive explanations, * being continually told portions of the work were completed when in fact, they were not started * repeated empty promises that the work would be completed the following day * quoting me for repairs that were actually under warranty, * and making me feel like I would simply forget the dealership had already performed this work less than a year ago. To top it off, after all of this, they still charged me for the oil change -- despite previously telling me multiple contradictory stories about whether it had even been completed. At this point, trust between myself and Dewey Dodge is completely gone, and I will no longer be a customer. This entire situation could have been avoided with: * timely communication, * realistic timelines, * accurate review of vehicle history, * and basic honesty with the customer. Customers should not have to spend nearly two weeks chasing answers for warranty-covered repairs on work your dealership already performed.

Big John is a great Vehicle salesman. He makes you feel as if your getting the deal of a lifetime!…read moreVery informative and keeps up with the latest in trends and great deals! He's not happy till your happy! Dont know if he still wears it but when I met him, he had on a very impressive 10 gallon Cowboy hat! Looked good!!!!

From the owner: If you are looking for your next auto, we are here to help you find it! We also have the best used…read morecars and trucks in Des Moines, IA. Great finance rates are available! We have been in business for 35 years and pride ourselves on provided outstanding and honest service to all of our customers as well as provided a great selection of QUALITY automobiles. We offer extended warranties and some of the lowest interest rates in town. Come and see us today! If you are looking for your next auto, we are here to help you find it! We also have the best used cars and trucks in Des Moines, IA. Great finance rates are available! We have been in business for 35 years and pride ourselves on provided outstanding and honest service to all of our customers as well as provided a great selection of QUALITY automobiles. We offer extended warranties and some of the lowest interest rates in town. Come and see us today!

This place does fantastic work took my jeep wrangler to the them for leather seats on Wednesday…read morenight had it done Thursday morning could not be happier with the job they did. The staff is awesome will definitely go back if I ever need more upholstery work done

From the owner: We specialize in automotive and boat upholstery. We have experienced professionals that can get…read moreyour job done in a quality manner. We do seat repairs, custom interiors, convertible tops, headliners, motorcycle seats, boat seats, boat covers, and much more.

Bobbi is fantastic and truly goes above and beyond to make sure you find a vehicle you love at the…read morebest deal possible. You can tell he genuinely cares about his customers and stands by the quality of the cars he sells. He assured us that if anything were ever to go wrong, he'd be there to help. Highly, highly recommend Reliable Motors for anyone looking for a trustworthy car lot and exceptional customer service!

From the owner: Anyone can sell you a vehicle but here at Reliable Motors, we'll take care of you every step of the…read moreway... even after the sale!

Don't take your vehicle here unless you want them to drive it home, grocery store, etc..read more

WORST BOZO OF A MECHANNIC THAT CAN BE IMAGINED. Sold me car in which he had DOUBLE-FILLED the oil…read morecrankcase. Which fouled all the sparkplugs and then blew out a pison ring. Then tried to blame ME for it. WHAT A JOKE! DO NOT GO THERE! Would give it 0 stars if that were possible.