No one ever wants to get a nail in their tire, but when it happened to me I went to Discount Tire…read more I bought the tires there and they were still under warranty so it was repaired at no charge. Everyone there is friendly, professional, efficient and fast! I had to emphasize that I didn't need them to try to fix my flat in the last 20 minutes before they closed and could pick it up the next day. If I had wanted to wait, there is a decently comfortable waiting area.

I had a nail in my tire and they fixed it for me for free. They told me that my safety was of most…read moreimportance. Several people were in that location and there was a customer that had a lot of information and needed help and I saw compassion, empathy, and patience amongst staff. Overall, I'm just completely in awe at the service. My helper was named Angel.

Almost everyone is so welcoming accept for one employee, johnny. He is not so welcoming and i have…read moreheard him treat other employees like garbage!

Excellent Customer Service, Everything done efficiently and correctly…read more I am new to the area and blew a tire on Thursday, after a few calls around, I came to Heartland Tire & Auto Center. I was immediately greeted with a smile and a helpful "Hello". I had called and asked if they had time to help me out and when I walked in and handed them my keys right away, they started the job! I ended up having to have them replace all four tires due to my mileage and car situation. They talked all my options over with me and helped me figure everything out every step of the way. Very Impressed and will for sure continue to give them my business.

Had a small item that I wanted to resolve and figured that I would have to schedule a time in the…read morefuture. They agreed to look at my issue and resolved it in 10 minutes. I know this can't be the standard, but I will be back again, even if I do need to make an appointment. This team is committed to making the customer happy! Thanks Guys!!

I just went to Hilltop for the first time to get a tire fixed, and it will not be the last! It…read moredoesn't surprise me one bit to see they have a 5-star rating, they were able to get my car in fast, for a great price, and the guys working were so nice and personable, they could have lost my car and I would still go back for the customer service alone. Kidding, of course, but they were honestly great and genuinely seemed to enjoy their job (crazy, right?)

Waste of time. They send your call straight to the call center - call center told me about services…read moreand pricing for the service. showed up to appointment, and the employee said they couldn't do the service. Huge waste of my time and bad business practice. Go somewhere else.

I am the GM of the restaurant next door. It just makes sense to take my car there so they can work…read moreon it while I work. No time lost. So far I've had them replace the blower motor for the HVAC, and change the oil. TOP NOTCH service both times! Great group of employees!

Ryan is the best. always honest and fair. i won't go anywhere else. have bought several sets of…read moretires over the last few years. great service also. unlike many places an appointment here means you really have one! no unnecessary waiting, in and out on time, every time

Earl's has been on my list of things to do for awhile. Drove out from Western, Iowa one morning…read morewith the intention of getting new tires and wheels on my Excursion. I only had a slight idea of what I wanted to do, so the expert help of the guys at Earl's was very welcomed. The show room at Earl's is very large with what seems like a million wheels and tires to chose from. Of course the guys here can look up and get anything that they can find online. After only a few minuets we found the style of wheels that I wanted, but I was not sure of tires. Luckily there were a few examples already mounted outside in the parking lot. We set an appointment and I could not be happier. The wheels an tires look and ride great. The appointment went smooth and was done on time. I am glad that I finally made the trip. It was well worth it.

Older retired couple here. We had a nail in our tire. They got us right in and regretted to…read moreinform us that it couldn't be fixed. It was a new tire we had purchased elsewhere. They put our spare on for us. To our surprise, they didn't charge us anything for it. Great and friendly customer service. We will be going back to this location!

Legitimately scary place to leave your car I went cross…read morecountry and was almost home when my transmission line popped off no big deal for any actual mechanic... I was told they wouldn't touch it but would happily sell me a battery I didn't need since I have a brand new battery from 2023. Ok no big deal these losers refuse to help me. The funny thing is they then tell me if I want my keys back I have to pay 10.91$ for an inspection. A courtesy check is always supposed to be free they didn't even tell me anything other than hey looks like your line is leaking but we wont touch it. Main points: they are thieves, they will try and ruin your vehicle and they genuinely just want your money not to help you!!!! The big kicker is I work for the same company I know how this works and these are the lowest scum I've encountered Please stay away for your own safety

Short version: Good…read moreplace. Use them. Long version: I thought I'd already reviewed these guys at least a year ago. We had just moved from Texas, were living a hotel until our house was closed on, and no matter how well behaved kids are that is extremely stressful. Then, on top of it all, the van needed the oil changed and had A Noise. It was still halfway packed with road stuff for six kids, three cats and two adults of questionable sanity. So I go in, my last nerve so frayed so I am speaking in monosyllables, I haven't slept properly for a week and I'm packing a very needy baby and not only are we clearly from out of town, we're from the far side of the country. The guy at the counter took care of us like I was a long lost cousin. Pointed out some possible issues that would be way in the future, assured me that Noise was not something horrible, double checked that I understood we were doing something or other earlier than it really needed. (some kind of a filter, I think? Like I said, I was *OUT* of it) Generally acted like I was a regular, dependable customer. Not somebody who appeared to be on a long and very much unenjoyable road trip. Man were they surprised when I showed back up in a few months with Iowa plates. We've been taking our cars to them ever since, and I really appreciate how they'll actually explain things if you show the slightest interest. The attached picture is when I took my husband's commuter car in because the fan was making "a funny noise." (Also give really good advice that prevents serious issues in the future.) How good are they? When my parents were visiting and had A Noise in their big old pickup, this is where I sent them. If they'd done anything wrong, I'd be hearing about it every single holiday and family reunion until the end-times.

I just did not have a good experience with this business. On the hottest week we have had this…read moresummer, my air conditioning decided to stop working. I chose this place because I had seen it had decent reviews.I called called and the guy on the phone said they were able to get my truck for service in two days. When I arrived, the guy at the front was snarky and made a comment that I was 3 hours late and they were not going to be able to look at it today. I explained that there must have been a mix-up as I was told 11:00 and they had me down for 8:00. But I said no problem, and told them I would come in for whatever they had available next week. So I came back and they looked at it and told me my AC accumulator would need replaced and they had everything torn apart they would just need to go get the part and they would have it done in a few hours. The manager showed me the estimate which I felt was pretty high. The total for everything was $446.64 and that was to replace the broken part and charge air. I specifically asked him why the part was $114.54 and the labor was $73.50 to install just that part when the part alone is at a part store for $40. And yes, I am aware that there is a bit of a markup on parts but this is the highest markup I have ever seen. He had stated that they have to pay that price for the part and that it is always more than what you can get at a part store which of course I had already acknowledged, but almost three times more I felt is very high. I don't know if this is normal or if it is because I am a woman and they just assumed that they could tell me a price and I would pay it. I told them I was not going to go ahead with the service and I left. I ended up calling Heartland Tire and Auto down the road and they took great care of me and they charged me $163.36 less! I will post the estimate/bill from both businesses.

Terry really saved me on a road trip recently! Heard a funny noise coming from my car, called him…read moreon a Sunday morning, and within a couple of hours, he had diagnosed the problem, found the part at a local shop, and completed the repair. The whole time he was super upfront and honest about what he was doing, both teaching me about my car and walking me through the repair process. He's very friendly and professional and I appreciated the conversation. Terry at Fast T's comes highly recommended - I'm bummed I don't live near him because I would use him all the time for my auto repairs!

Unbelievably kind, friendly, knowledgeable, and helpful. Can't imagine a better place for roadside…read moreassistance in the DSM metro.

Extremely incompetent mechanics unfortunately and caused more problems than I had when I first…read morebrought the car to them. They replaced my transmission back in november and had to bring the car back 2 more times for issues related to this. Even after 3 total trips they still could not fix the problem and I brought it to another shop. They miss things like properly securing bolts back into place on very important parts on the car. The condition they would give the car back to me was insane (all 3 times) with grinding noises, not shifting into park, etc and the 3rd time, I had to have the steering wheel completely turned 90 degrees to drive straight. It's like they don't even test drive them after the work is done... On top of this, I can't even count how many times we were told "Should be done today" or "should be done tomorrow" and it took another week. Terrible communication, terrible quality of work. Would HIGHLY recommend avoiding.

The technician pulled my vehicle out and said it was all done. Luckily the guy at the counter…read morerealized that he put five quarts of oil in instead of 8.8 quarts. The guy at the counter pulled it back in and topped off the oil and realized that the technician also put the wrong weight of oil in. Instead of correcting the problem, the guy at the front desk told me that it would be fine. My vehicle is under a factory warranty and it states the wrong weight of oil will void the factory warranty. I filled out the online survey and requested to be contacted but nobody has reached out to me. This was also the most expensive oil change that I have ever paid for.

Great job on tint installation, and quick. My second car with them and will go back.read more

Jake and Team are solid! They do an amazing job! Highly recommend their work to anybody wanting to…read moreupgrade or customize their vehicle!