If you want reliable, dependable and cost efficient service try Beckley Automotive Downtown DSM, and his team of experienced master technicians. I had a minor issue needing a marker right replacement bulb on my Mercedes and the sharp technician had it done within thirty minutes which is truly good for a high end car repair establishment. Needless to say, I dropped it off went to lunch at Buzzard Billy's and upon return my car was ready to go. Great customer service with no hassle or price maneuvering. Thanks guys! read more

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Prompt, reliable, honest, friendly service. I've been to several repair shops over the 30+ years I've owned BMW's, including dealerships. This automotive service stands out. They told me straight up that I didn't need an expensive service that a dealership recommended and left me feeling ready to return for any future repair needs. The service advisors and mechanic with whom I had contact are top flight. Their 5.0 rating is well deserved. read more

read this! if you value your car, do not bring it to these butchers. if you are a sweet, soft-spoken female, they will smell the payday, break your car and take advantage of you. do not be fooled. this place is a scam read more

Had a piece of metal hanging off the bottom of our car in the midst of a 3,000 mile road trip. Beckley people got it fixed in less than 10 minutes, free of charge, and sent us on our way. Class act here, would highly recommend. read more

I really appreciate having a shop like Beckley around. I've used them with multiple cars (Subarus and a Toyota) I've owned. They've always been cheaper or the same price as any other shop I take the cars to. Anytime something hasn't worked like it should they've been willing to make it right and fix it correctly without charge. They've never tried to sell me anything I didn't actually need and have actually told me when they weren't sure if doing a repair would fix the problem I was having. In those rare cases I'll take my car to a dealership which usually ends up being a lot more expensive. Overall I have nothing bad to say about the shop and would recommend it to anyone with an import car. read more

I had the timing belt replaced on my 2013 TDI Passat. I scheduled a couple of weeks out, and they got it done the same day that I dropped it off. The staff was very professional, and I was informed of all pricing and services the whole way through. The price was also very reasonable; two other places quoted $500 to $1000 more, respectively, for the same job. If I have any other maintenance needs on this car or any other Euro car, I will come straight here, no questions asked. read more

Best mechanic in Des Moines. Good service, fair prices, honest people. Would recommend their service over any other place

I own nothing but Audis and with that comes repairs and the expense of those repairs. Finding somewhere that can handle a temperamental and complicated German car outside of the dealership is a rarity. Them, add in the superb service, expertise and price at Beckley. You can't go wrong. read more

Shop sucks works sucks high prices poor customer service nothing like paying $2303 And my car didn't start in Beckley's parking lot after I paid.. read more

Got an out of state PPI done on my E36 M3 by John and the team at Beckley. They were a pleasure to deal with and gave me an accurate estimate of what should be replaced on the car and got it prepped for a 1200 mile drive back home. Car performed flawlessly and John and his team were on point with their recommendations. If I lived in the area these guys would be my go to Indy shop for BMW repair and servicing needs. read more

The Beckley's crew, including Cory and Tim, are good to work with - respectful, helpful, and pleasant. They provide very competent mechanical services to my car, and they are pleasant to work with. E.B. read more

Steve and all the guys in his shop are so super nice. I've always gotten great service from them, from oil changes to new tires to figuring out what that burning oil smell was that one time. They never try to upsell on extra stuff that you don't need, and they seem to be pretty honest about how long you can technically get away with not making a repair or replacing a part on the spot. read more

Our check engine light came on as we were visiting Des Moines and being from out of town, we picked a place close to our hotel. We are happy with our choice. They were quick, price was fair (even knowing we were from out of town and otherwise "stuck"). I appreciate their quick and reliable service. read more

Took my beetle there and they over price you on parts and they tell you one thing wrong and turned out that wasn't the problem! Will never take my beetle to these guys again they treat vws like they are trash read more

Very pleased with the service I received on my Porsche Boxster. Clutch, pressure plate, slave cylinder and a broken front hood latch all fixed. When an issue arose after pickup they were willing and helpful to help diagnose problem and handled it very well. My first experience with Beckley and I will return. Thank You! read more

My wife and I have had several Volkswagens, and our families have also had a variety of European cars. Between us, we've had our share of general maintenance, repairs, and warranty recalls that we've had fixed at the dealerships, and every time it has sucked. Maybe Lithia or European Motor Cars can get something right and do their job occasionally, but they're always a hassle to deal with and really, just awful. Beckley has been fantastic. Maybe they can't do the free warranty work that the dealers can, but if the car is out of warranty, or it's work that the dealer would charge you anything for, it would be best to take it to Beckley where they will do it faster, better, and cheaper - plus actually be friendly. Their professionalism and friendliness means a lot and for any European car, I would highly recommend them. read more

I have had a very bad experience at this shop and actually still taking my car to other shops to have repairs made to damage and poor workmanship done by Beckley. Don't count on this shop to do a proper repair and most importantly their damaging of other items in the car to get more business. I will never go back to this shop and recommend others check around for other places to get work done. read more

My family's safety is my number one priority and there is no where else i would take my car! I don't know anything about cars and I trust Beckley. Always been honest, trustworthy, top notch service with honest prices. Highly recommended and we wouldn't take our vehicle any other place! read more

my daughter and I were traveling from Minnesota to Kansas and had some car trouble with our VW Golf. They were the only shop that was able to fix it the same day. Everyone else said it would take at least a day to get the part we needed. They were great to work with and completed the work WAY sooner than they thought so we were back on out way in no time! read more

Beckley's is the go-to place for auto servicing for hard to service or exotic cars. I called to get an oil change on my German car and was told it would be about $100. I was then surprised to be handed a bill for nearly $200. Not surprisingly the service included about 6 other points that were inspected which I felt was helpful as a non-gear head. However it seems a little expensive for a replacement set of wiper blades to cost $58. However it follows the old saying that if you can afford a $100,000 Ferrari, you can afford the $200 oil change. The front desk was very helpful and courteous. read more

Really knowledgeable, easy to work with, really good at identifying predictive maintenance, and trustworthy. I have a 12 year old Volvo I drove across the country with confidence because of Beckley's maintenance. read more

This is the ONLY place we take our cars too. We have three older Lexus vehicles and they have taken care of them forever. Chad, the service advisor is friendly and easy to work with. We've had some serious engine work done and if there is something we don't think seems right, they get us in and make sure things are right. We give them a thumbs up!! read more

I'm surprised I had not yet put up a review for Beckley. I've been taking my cars there for about 5 years now. I got fed up with trying to schedule appointments with one of the European luxury dealership service departments, and found Beckley to be so much easier to work with... and they are cheaper as well. Only downside is they cannot perform some jobs such as warranty work, and as I recently learned in a painful way when my Mercedes ignition had a problem, I had to take that to the dealership given some sort of computer coding and "proprietary" stuff that the dealership could only do... but that experience only proved to me again that working with Beckley is a no-brainer. One example of why I take my cars there without hesitation: At least 2-3 times I've taken a vehicle in and said "you know, I think we might be close on needing to do ABC or XYZ", and they say "ok, no problem, we will take a look at that and let you know"... they call me later and say "we looked and you don't need to do that yet, ABC or XYZ doesn't appear to be necessary right now." How many auto service or auto repair places will be that honest with you? In my experience, which includes mostly dealerships and the occasional independent shop, very few. read more

I replaced the Haldex pump on my daughters Audi A3 after the AWD system stopped working. This did not fix the car so I decided to take it to Beckley's after a few people I know recommended them. I also asked them to check for a coolant leak because you could smell it in the car. They called back 2 hours later and said that the car's AWD system works as it should and charged me $75.00. When I picked it up they stated that they put it on the lift and all four wheels were turning and they drove it to confirm it worked. They also stated that there were two AWD related codes that they cleared and never came back. At that time they gave me a quote for $1200.00 to replace a leaky water pump. I also asked for a quote to change the transmission fluid on a S5 which was quoted at $860.00. I took the vehicle home and put the vehicle in a pile of snow to find out I was stuck with the front wheels only turning. I decided to hook up my VCDS and found two codes one from 10-2018 (haldex pump failure) and another from 1-11-2020. I cleared the DTC's, relearned the new pump and it worked like new again. That's weird the codes were suppose to be cleared. I called them back and they told me that they put it on the lift and all four tires were turning so that indicated that it worked. No test drive or anything. I could have done that service myself. I also had Audi quote me on a water pump replacement for $745.00 and $650.00 for the transmission fluid change. The whole reason I took it there was to save money from a dealership gouging me. I was lied to when they stated they cleared the codes and test drove it. They basically charged me to put it on a lift watch the tires spin. This is ridiculous and I demanded my money back. I have yet get a call back. I recommend seeing what a dealer will charge for any services before you take this to them. read more

Beckley Automotive Services - Auto Repair Near Me - Des Moines, Iowa

Very pleased with service.... Their honesty is the best!!! ... If you have European vehicle why go to overly expensive dealer when you have Beckley auto... Thank you!!! read more

I cringe taking my car to Beckley anymore because I think their focus is in maximizing profits at the expense of all else, including fixing your car. The service managers are obviously paid on commission - the last one didn't even bother to go over the work I'd actually had done, but instead skipped to the part where he told me about all the fluid flushes, service inspections, etc. that "needed" to be done the next time I was in. To make my service history brief, I've spent about $10,000 at Beckley since late 2005. The major disservice experiences have been: Being told I had about 50% brake wear left and the next week we were grinding metal on metal, paying to have my thermostat replaced to drive away and finding the car still wasn't warming up because the termostat was still stuck open (they claimed the part failed as I was leaving the parking lot), and being told that the vibration I was feeling was to needing new tires (after 15K miles). I replaced the tires and the vibration was still there. So now the favorites are that I either need new wheels, new shocks or a new drive shaft, but they can't tell me which one. In my previous life in Boise, Hurless Brothers was a great shop - they fixed and serviced what needed to be and I'm sure make great money because it's actually hard to get an appointment there. Beckley seems more interested in selling me brake fluid and coolant flushes than it does in fixing problems. When I do have an actual problem they just seem to want to throw parts at it and see what happens rather than diagnose the issue. My latest is that I called because my battery is going. They said "We'll check your charging system." I told him that the charging system is fine - if I charge the battery with a charger, two days later it will be dead. If I jump the car because the battery is dead, the alternator charges fine. The battery is 7 years old, so it's time to be replaced. He said "Okay we'll check the charging system." (BTW they did that as part of their "Winter Service Special" about 2 months ago). This is what's wrong with shops these days - they always want to upsell you. A battery replacement has become a "Charging System Diagnostic." You cannot assume that just because your customers drive European cars that you can charge them infinity dollars to fix non-existent problems. Basically when Beckley says I need to have some preventative maintenance done, I can't trust that it's really necessary, and when I have an actual repair done, I can't be sure that it fixed the problem or was done right. That's basically a failing grade for a repair shop. read more

As European Car fans and passionate about taking care of our BMW, we really appreciate the attention we get from Beckley Imports. They are professional, thorough about every detail and much better priced than the dealers. I would recommend them for any automotive repair needs - especially for a BMW, Mercedes or Volvo! read more

We were spending the night at a nearby hotel, arriving there at 8pm after a 13 hour drive with 5 kids. Headlights dimming and battery light came on, luckily on the last 10 miles. I woke up early and took my Honda Pilot to Beckley's and they replaced my Alternator in less than 2 hours and we were back on the road. I greatly appreciated Corey working me in and getting us back on the road with a shockingly short delay. THANK YOU! read more

I miss Beckley. My husband (see Tony L's review below) and I moved to Virginia and have not found anywhere yet that we feel we can really trust like we do Beckley. I was actually happy when my 2004 VW GTI was out of warranty so I could take it to Beckley for everything and not just non-warranty work. We took the car for the state inspection out here in VA and were told we needed about a thousand dollars of work done before the car would pass inspection. We didn't trust the shop out here (it was a dealership, go figure) and actually were going to be back in Iowa with the car in a couple of weeks for a weekend. Beckley confirmed we did need the work done that the dealership said, but we felt a lot better giving them the money than the dealership. We've always trusted this shop and recommend them to everyone we know that drives a European car. read more

Beckley is the place to go for work on your European car! I have owned VW's and Audi's for 16 years and I finally gave up on Lithia. Beckley just understands German cars and how to take care of their customers. Too bad they can't do warranty work. read more

Frequented Beckley a few times with different vehicles but we won't be returning. Staff was friendly which is where I will leave the positives. The shop rate isn't posted. When asked what the shop rate was they wouldn't tell me which sent red flags up and warning lights on! We won't be returning. read more

Took my BMW in for a pre-purchase inspection. Great overall experience, received feedback almost immediately. After the favorable report I purchased the car and soon after returned the car to Beckley for a synthetic oil change. This is an experienced group of workers who have reasonable prices for European vehicles. Definitely would recommend for car service and maintenance. These guys are willing to help you and give you an honest opinion about your vehicle. Best place in town at competitive prices! read more

Great service and sincerely honest people! I would recommend to anyone. We stopped in without having a appointment at the end of the day & they serviced our car quickly. read more

Our experience at Beckley's Automotive in Bookham has been Awful. After being lied to, my car was not fixed and had to pay a large sum of money for nothing. Had to take car elsewhere. See you in court, money grabbers! read more

I ran across Beckley Automotive yesterday afternoon when I did a Google search for the nearest service center after my car overheated & smoke was rolling out from under the hood. They came to my rescue in more ways than 1! After quickly diagnosing the problem & determining they could get it fixed yet that day, I hesitantly asked if they had a loaner program (knowing this is pretty much a thing of the past). I explained that I had just picked my daughter up (she had an early out day from school due to conferences) & I'd taken the afternoon off to take her shopping & just spend some time together. It appeared that our "quality time" was going to be spent in the Beckley Auto waiting area instead... The owner said, "Just a minute, I think I can help..." He left & came back in & handed me his personal car keys! It was such a kind, generous thing to do! We had a wonderful afternoon & came back to a fixed car & a very reasonable bill. They also took the time to check several other things & discovered that my license plate lights were out, too. They took 2 min. to change those while we waited. The customer service there can't be beat! We will be back for all of our automotive maintenance. read more