I can't recommend Higgins Plaza Service enough! The level of customer service here is truly…read moreoutstanding. Tars does an excellent job working on my car. He is always thorough, knowledgeable, and someone I trust to get the job done right every time. Steph is wonderful at the front, making check-in smooth and easy and always so polite and helpful when it comes time to pick up and pay. The owners, Todd and Nick, are also great to work with and clearly care about both their customers and their team. You can tell the entire staff takes pride in what they do. Everyone is friendly, helpful, and goes above and beyond to provide a great experience. It's not easy to find a shop you can fully trust, but this is definitely one of them!

Instead of using a multi-meter to diagnose the problem they just replaced the part. Part was fine…read morecar still doesn't work.

Sadly, this place has gone downhill big time. I recently brought my vehicle here for usual…read moremaintenance work such as a tune-up, tire rotation, wheel balance, and headlight cleaning. Of course, in typical mechanic fashion, while doing these things, they found that one of the tie rods needed to be replaced, so I permitted them to do this as well. Upon picking my car up, this cost me $1,206; sadly in 2026, everything is overpriced. However, not even 20 hours later my car was driving rough and making a clunky noise. I drove it one place and had to pull off into a parking lot, called Sargent's and let them know that the car was unsafe to drive and they needed to get it towed back to their lot. Within one hour the tow truck came. About 3 hours later Sargent's calls me to inform me that my transfer case was cracked and would need replacement and of course this would cost an ADDITIONAL $1,160 to fix! My car is 13 years old, I do not expect that it is in perfect condition but what I do expect is for people to do their due diligence and thoroughly check my car over before releasing it to me. The transfer case was leaking, this should have been a telltale sign by a trained mechanic that there was an issue PRIOR to releasing the vehicle to me in the first place. However, because my car was already there, I decided to go ahead and get the work done there despite the fact that they pissed me off due to their negligence and lazy work. I picked my car up yesterday evening after six days of them having it and on the drive home, I could tell that my car was still not driving properly but knew I was taking it to a mechanic friend that I actually TRUST to thoroughly look over my car. I drove it to said mechanic friend today in Waukee and decided to take the interstate to test drive it at higher speeds, and yet again loud clunky noises and a shaky steering wheel. After my friend drove it with me in the car, after 2 minutes he confirmed that there was an issue and that he would be taking my car to inspect Sargent's shoddy work. Come to find out, these lazy bas**ards did not even bother to tighten the lug nuts on my wheels, this was the reason for the sound and shakiness, my tires were coming off!! This is an extreme hazard and safety issue and I could have been hurt while driving on the interstate!! Needless to say, I will NEVER return to this awful place and neither will anyone I know. The customer service is also nonexistent here as Graham could not even be bothered to call me with updates half the time, he would just text them to me and then he acted like I was a bother to him when I made him arrange for my car to be towed back to his lot once I deemed it unsafe to drive. Take your car here at your own risk but you have been warned that they do not do basic things like tighten lug nuts nor do they test drive after "fixing" the cars.

Honesty, integrity, fairness…read more After feeling slighted at multiple other repair shops in the Des Moines area I found this place and it has exceeded all my expectations. I now use them for all the repairs to all of my vehicles and have always been satisfied. Thank you Graham and Tom for all you do. Keep up the good work.

Pretty much the best there is. Please remember their new policy, you have to make an appointment…read morefirst.

Brock provided amazing customer service at a great price! Would recommend again and again!read more

I needed my exhaust fixed on my work van, but not sooner than later, like ASAP. The van was…read morerunning so loud we could feel our ear drum changing shape. They got us in right away and we continued on with our deliveries in our personal vehicles. What seemed like 5 minutes, we got the call back that the van was ready! Now our work van runs quiet and smooth again, with a VERY affordable cost in parts and labor. The lady up front is incredibly helpful, bubbly and clearly rocks at her job!

I went in with a hanging muffler and they helped me understand the depth of my problem and quickly…read moreand politely gave me the info I needed to make a good decision. Awesome family run business. I scheduled for 2 days out but then they called me later in the day with a opening and they got me in and did the work in 30minutes or less.Cost me a little bit but I know it was done right and was done well which in my opinion is well worth it. I couldn't be more happy.

I had the best experience with T&E Automotive and Diesel. They came thinking I only needed brake…read morepads, but needed brake lines also. They not only went and got the part, but came and put it back on the same day to my home. Ed and Tabitha work so well together and made the job quick and my car is safe and I am able to get back to driving. The price they quoted is what I was charged. That is not usually the norm. They are honest and efficient. I will continue to get any and all mechanical work done with them.

I used T&E Automotive this past week for some work that was just too much for me to take but was…read moregoing to be expensive to pay any of the local repair shops to do (seized alignment bolts and replacement rear control arms on my SUV). Ed did a great job, communicated clearly about some other issues that came up during the repair, and went out of his way after the repair was done to come take another look at something else that was going on with the vehicle. I would definitely use T&E again and would recommend them to anyone needing help with repair.

Have received great and honest service any time I have needed them. They were able to repair my…read moreexhaust for hundreds less than other repair shops quoted me telling me that the entire system, including the catalytic converter needed replaced. Will be my go to for repairs as long as I am in the DSM area!

I had troubles with my car as I was out of town and in Des Moines. After hours of going back and…read moreforth with other auto shops, Travis and his team gave me an accurate estimation of cost and got repairs done within a day to ensure I got back on the road in time. Team was friendly, timely and clearly knew their way around auto repair and information. My car runs smooth and had no troubles on my 2 hour drive back home!

Jacobsen Auto Body is hands-down the best auto body shop in DSM. Their service is exceptional,…read moretheir prices are fair, and they genuinely care about their customers. I had a car emergency and they got me in quickly, completed the repair promptly, and charged a very reasonable price. Honest, knowledgeable, and dependable. I wouldn't take my vehicle anywhere else.

Quality of service was excellent and price right. I feel my money was well spent. I love my truck…read more now. Thanks Jacobsen's

I'm just stating that if he can't fix it, nobody can! I've seen…read moreAudi's, BMW's, corvettes, Peugeots, Alfa Romeo's, a Rolls Royce, Honda's, Toyota's, I could go on. He is courteous, and very honest. Such a relief from all the other shops who'll bleed you dry if they can manage it. His rates are VERY reasonable.

Great shop. I was incredibly impressed with the honesty of the Master Mechanic and his knowledge of…read moremy issue. If you have an old Benz this is the ONLY place to take it for repairs.