I took my car to this place to get a new alternator put in. Immediately after picking it up, the car began driving abnormally. After about a mile I stopped at a stoplight, the vehicle started vibrating heavily when idling as well as making a deep grinding/moaning noise, and the steering wheel began vibrating as well. I immediately turned around and went back to the business. I explained exactly what was happening and was told that replacing an alternator would not cause those symptoms and rather than inspecting the vehicle or addressing my concerns, I was told to take it somewhere else. I then drove directly to Bob Brown Chevrolet, where I was informed that there was definitely something wrong with the vehicle, although they were unable to perform a full diagnosis until a later appointment. My vehicle was operating normally before the alternator replacement and developed severe vibration and grinding noises immediately afterward. am extremely disappointed with how my concerns were handled. When a customer returns within minutes of a repair reporting a serious issue, I would expect the shop to investigate rather than dismiss the complaint.
I will update this review once I receive the dealership's diagnosis and repair findings.
The Following is what AI told me when I put in my exact symptoms:
"Your new alternator or its installation has a major issue. A loose mounting bolt, a misaligned or over-tightened serpentine belt, a bad pulley, or a defective new part is causing the severe vibration and grinding noise when you stop. Stop driving the car immediately to prevent damage or a breakdown.
What to Check Right Now
The Belt: The serpentine belt may be slipping, misaligned on the new pulley, or riding off-track.
The Bolts: The mechanic might have left an alternator mounting bolt loose, causing the whole unit to shake against the engine block
The Pulley: A defective or incorrect pulley on the new alternator can grind or bind up."
Call the shop that installed the part right away.
Tell them the car vibrates and grinds only after they replaced the alternator.
Ask them to tow the car or fix it under their workmanship warranty. Do not drive it back if the grinding is severe"
I will see them in court for the cost to fix their incompetent sloppy work and the stupidity not to know the systems of an alternator install issue and letting me drive the car to possibly cause damage to my car. read more