Everything went very well. Now to be honest there were two minor glitches. You know how your car…read moremay do something but when you take in to the shop it won't do it? We were showing a neighbor the chair lift and we could not get the foot rest down! Then it happened to my wife a few times and then it happened to me. Once it stopped midway when my wife. She pressed the back and then forward and it started again. I called. The crew was out of town but they called the next day. It would take them two hours to get back to town. They stopped by at about 1715 hours and of course the chait lift functioned perfectly. But this crew doesn't quit easily. They took every access cover off and checked every electrical contact. They tan it up and down the stairs, operated the foot rest up and down a couple of dozen times. Nothing. But they didn't quit. They replaced the foot rest and I think they replaced the travel switch. And emphatically stated that if anything happened to call again. Nothing has wrong has happened. The crew was great. They worked carefully. No swearing or foul language. They talked, laughed and where happy. This showed me that they were well motivated and enjoyed the job. It was evident in their workmanship. We picked Arrow because they had a show room that we rode five different models. The others wouldn't phone us back or send us information. I'm still glad we went with Arrow. You will be too.

From the owner: Arrow Lift's Des Moines location offers a wide range of stair lifts, home elevators, and other…read moremobility solutions. We're looking forward to helping you find the right solution for your home or business.

We stopped in here a couple week ago looking for a replacement bolt for my girlfriend's mother's…read morewalker. It was relatively early on a Saturday. We were greeting immediately when we walked in. Unfortuantely they did not have the part we needed, but the gentleman working was very helpful and gave us great advice. We ended up ordering the part off of Amazon. The customer service we received here is worth the five stars... If we end up with medical mobility needs in the future... I know this place will be one of the first ones that comes to mind.

Another one that I don't understand why I haven't written a review yet. I blame laziness…read more Nigel and his crew are wonderful. We had rented from them several times and were heading into a busy year. He asked how many more times we figured we were going to rent from him, and recommended we buy a used scooter. This has probably saved us several 100 so far. We bought a hitch rack to take it around on, they put it on for us. I was looking for a rollator, but every one I saw was too narrow (I'm a big guy). Before we were through asking, he walked into the next room and brought over one. It's in our car now. It fits me perfectly. Their prices are reasonable, they are wonderful. Give them your business.

We received excellent service from the branch manager, Phic Lovan. My father was receiving a new…read moremotorized chair. Mr Lovan spent an extended period of time explaining all the features and showing my dad how to run it. He then made sure it was custom fit to my dad's specifications and comfort. Mr Lovan was prompt, courteous, and extremely friendly. He treated both my parents with dignity and respect. Could not have be more impressed with his professionalism and service. Would highly recommend.

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.

Good people, and they really care about your equipment -- and about you…read more I brought my Bruno Chariot power chair lift in to 101 Mobility in Urbandale for basic service (just a grease on the trailer). They got me in the same week -- already a win. After the first service, we started noticing some preexisting issues that showed up once things were moving better. I brought it back in, and this is where I was really impressed. During that second repair visit, John (the owner) sat down with me personally. He took the time to walk me through exactly what was going on with my equipment, what it meant, and how to take care of it going forward. He didn't rush it, and he didn't talk over my head -- just honest, clear help. If you depend on mobility gear like I do, that kind of service really matters. This isn't just about keeping a chair or lift working -- it's about staying safe and independent. John gets that. They're a small business, and I want them to succeed -- because this is the kind of place you want around when you need real help. If you use Pride, Bruno, or anything similar, I'd absolutely recommend them.

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

I stopped in at NuCara Home Medical today and received the most exceptional service from Lneshia…read moreand Christian. They not only assisted me and answered all my questions but were very professional and really knew their products. If you are in the market for any kind of medical supplies please stop in and give them a chance to meet your needs.

My gf's mom recently moved into senior living in Ankeny and she needed a quality walker. Not the…read moresimple walker, but one with the seat and brakes, etc. We were out and about on our normal weekend routine and she mentioned it to me. I remembered there was a Hammer Medical supply store near where I live. We pulled in and I noticed the Hammer sign was gone. The medical supply store was still there, but it had been rebranded to NuCara Home Medical. We walked in, the place seemed empty, but a voice in the back called out greeting us. The desks where the staff sits are not directly in the front. One of them walked up to meet us and ask us what we were looking for. From there she took us through the walkers they stocked, their price points, features, warranty etc. Once my gf had selected one the process was pretty quick and painless. Except for when I had to load it up into her car... Lol The checkout process at the point of sale is thorough and they go through EVERYTHING with you, but my guess is that's normally what is needed for a transaction that requires insurance paperwork. We seemed like we might be an anomally for them...more like a straight retail sale. All in all a really good experience.

I would give them a zero rating. I took my truck there because my lift would not fold in half. They…read morehad me wait in the waiting room for a hour and just to tell me that they couldn't fix it. It cost us $172.00 just to tell us that they couldn't fix it. We called another mobility place that took 10 minutes in total to tell us what needed to be fix in our situation, and have me back on the road with no issues. Mobility Works tried to tell me that I would have to buy another lift that would cost around $5000. I would not recommend them to any of my friends or family because they just rip you off. I brought this to their attention all they could say that the part was probably not in stock. If that was the case why wouldn't tell me that then. Instead of telling me that it couldn't be fixed. They didn't even offer I'm sorry for your inconvenience or we can make this right. I didn't ask for any money back but a sorry and we will work on our communication skills would of gone a long way with me. I don't like writing things like this but I would consider a different place if you are scared of this situation. 101 Mobility 4450 NW Urbandale Dr Urbandale, IA 50322 319-259-3500 They fixed the problem in 10 minutes and at a very much lower price than Mobility Works.

I rented an assessable van to take my sister, who's in a wheelchair, out for our family holiday…read moreparty and to drive through several holiday light displays. They were very good to work with and very accommodating. The van was easy to operate and worked well for us.

If your medical office is looking for quality medical supplies at responsible prices, these are the…read moreguys. They have always bested the prices of other pharmaceutical/office suppliers. The staff will always do research prior to giving you a quote. They also deliver and their delivery guys are the nicest young men DeMo has to offer. Whether your dental, medical, optical, or chiropractic they can supply whatever you might need for your office. Top notch family owned business!!