Hammer Medical is now NuCara Home Medical Supply. My son was in need of a mobility knee scooter due to a recent surgery. NuCara should rename themselves NoCara or Incompetent Cara. I found the associate that I spoke with to be very rude and didn't want to help us at all. If I could I would give them no stars!! read more

After a sleep study, I was told I could go get a c-pap or I-pap machine the same day after leaving my morning consultation. NOT A CHANCE. First of all the doctor sent me to Hammer medical supply which needs a ton of information more than what I was sent with which was my prescription for the machine and my sleep study results. they still needed more than that to even submit it to my insurance. I left Hammer thinking all was well, was told this was going on my 2015 insurance which we'd met the family deductible already and that they'd call me when it came in. I waited a week and a half hadn't heard anything, called Hammer back and found out they are still waiting on something from the sleep study doctor and it cannot go to insurance without some document. Now they tell me it will also have to go on my this year's insurance since it goes from the day that it's ordered and they couldn't order before without all of the documents. Not sure why they told me it'd go on last year's since that's when I was in the store to order it and also when the doctor ordered the machine for me. I called to talk to the sleep study doctor about who to use instead of Hammer since he told me they were NOT the cheapest but it wouldn't matter since I had met my deductible, it's a big deal now since we haven't even submitted the order, now I'm told by the exact same Chris at Hammer that it'll go on a new deductible and I will be paying fully for this device out of pocket. Also I'm now told by hammer that it's a rental not a purchase so there's a monthly fee to use the machine for 10 months at which time it's considered paid in full. I called to ask for the doctor to call me back and the receptionist was very reluctant to even do this which had me boiling. What doctor won't call a patient back? That's the first and last time I'll ever experience that. DON'T GO To HAMMER or Iowa Sleep! read more