I stopped in at NuCara Home Medical today and received the most exceptional service from Lneshia…read moreand Christian. They not only assisted me and answered all my questions but were very professional and really knew their products. If you are in the market for any kind of medical supplies please stop in and give them a chance to meet your needs.

My gf's mom recently moved into senior living in Ankeny and she needed a quality walker. Not the…read moresimple walker, but one with the seat and brakes, etc. We were out and about on our normal weekend routine and she mentioned it to me. I remembered there was a Hammer Medical supply store near where I live. We pulled in and I noticed the Hammer sign was gone. The medical supply store was still there, but it had been rebranded to NuCara Home Medical. We walked in, the place seemed empty, but a voice in the back called out greeting us. The desks where the staff sits are not directly in the front. One of them walked up to meet us and ask us what we were looking for. From there she took us through the walkers they stocked, their price points, features, warranty etc. Once my gf had selected one the process was pretty quick and painless. Except for when I had to load it up into her car... Lol The checkout process at the point of sale is thorough and they go through EVERYTHING with you, but my guess is that's normally what is needed for a transaction that requires insurance paperwork. We seemed like we might be an anomally for them...more like a straight retail sale. All in all a really good experience.

If your medical office is looking for quality medical supplies at responsible prices, these are the…read moreguys. They have always bested the prices of other pharmaceutical/office suppliers. The staff will always do research prior to giving you a quote. They also deliver and their delivery guys are the nicest young men DeMo has to offer. Whether your dental, medical, optical, or chiropractic they can supply whatever you might need for your office. Top notch family owned business!!

Everything went very well. Now to be honest there were two minor glitches. You know how your car…read moremay do something but when you take in to the shop it won't do it? We were showing a neighbor the chair lift and we could not get the foot rest down! Then it happened to my wife a few times and then it happened to me. Once it stopped midway when my wife. She pressed the back and then forward and it started again. I called. The crew was out of town but they called the next day. It would take them two hours to get back to town. They stopped by at about 1715 hours and of course the chait lift functioned perfectly. But this crew doesn't quit easily. They took every access cover off and checked every electrical contact. They tan it up and down the stairs, operated the foot rest up and down a couple of dozen times. Nothing. But they didn't quit. They replaced the foot rest and I think they replaced the travel switch. And emphatically stated that if anything happened to call again. Nothing has wrong has happened. The crew was great. They worked carefully. No swearing or foul language. They talked, laughed and where happy. This showed me that they were well motivated and enjoyed the job. It was evident in their workmanship. We picked Arrow because they had a show room that we rode five different models. The others wouldn't phone us back or send us information. I'm still glad we went with Arrow. You will be too.

From the owner: Arrow Lift's Des Moines location offers a wide range of stair lifts, home elevators, and other…read moremobility solutions. We're looking forward to helping you find the right solution for your home or business.

We stopped in here a couple week ago looking for a replacement bolt for my girlfriend's mother's…read morewalker. It was relatively early on a Saturday. We were greeting immediately when we walked in. Unfortuantely they did not have the part we needed, but the gentleman working was very helpful and gave us great advice. We ended up ordering the part off of Amazon. The customer service we received here is worth the five stars... If we end up with medical mobility needs in the future... I know this place will be one of the first ones that comes to mind.

Another one that I don't understand why I haven't written a review yet. I blame laziness…read more Nigel and his crew are wonderful. We had rented from them several times and were heading into a busy year. He asked how many more times we figured we were going to rent from him, and recommended we buy a used scooter. This has probably saved us several 100 so far. We bought a hitch rack to take it around on, they put it on for us. I was looking for a rollator, but every one I saw was too narrow (I'm a big guy). Before we were through asking, he walked into the next room and brought over one. It's in our car now. It fits me perfectly. Their prices are reasonable, they are wonderful. Give them your business.

I ordered a 2nd pair of compression stockings in June & waited months for a call that they were in…read more When I finally called to check on them I found out the order was never made. It did come fairly quickly after that but when I asked if they could be mailed to me (have done that in the past) I was told it would cost me $50. This year I was forced to pay for my items before insurance went through (I still have not been reimbursed for the items I received in June). No other doctor or medical facility makes me do this. I don't really expect to get reimbursed. Not sure what I will do in the future for my compression needs but probably will not order from them again if I can avoid it.

My mom has lymphedema. In the past 6 months it has gone from manageable with a daytime compression…read moresleeve to unmanageable. With the help of Deb we were able to custom order a night compression sleeve that was worn 24/7 for a few weeks and begin the process of reducing the fluid in her arm. We are now at the point of moving to a daytime garment and nighttime garment. My mom lives 2 1/2 hours from Des Moines. Deb goes out of her way to accommodate seeing our mom. Mom is 80, no longer drives, I live in San Diego part time and my sister is a medical professional. Needless to say it take some series maneuvering to get mom to DSM. We appreciate Deb and her staff!!

Hammer Medical is now NuCara Home Medical Supply. My son was in need of a mobility knee scooter…read moredue to a recent surgery. NuCara should rename themselves NoCara or Incompetent Cara. I found the associate that I spoke with to be very rude and didn't want to help us at all. If I could I would give them no stars!!

After a sleep study, I was told I could go get a c-pap or I-pap machine the same day after leaving…read moremy morning consultation. NOT A CHANCE. First of all the doctor sent me to Hammer medical supply which needs a ton of information more than what I was sent with which was my prescription for the machine and my sleep study results. they still needed more than that to even submit it to my insurance. I left Hammer thinking all was well, was told this was going on my 2015 insurance which we'd met the family deductible already and that they'd call me when it came in. I waited a week and a half hadn't heard anything, called Hammer back and found out they are still waiting on something from the sleep study doctor and it cannot go to insurance without some document. Now they tell me it will also have to go on my this year's insurance since it goes from the day that it's ordered and they couldn't order before without all of the documents. Not sure why they told me it'd go on last year's since that's when I was in the store to order it and also when the doctor ordered the machine for me. I called to talk to the sleep study doctor about who to use instead of Hammer since he told me they were NOT the cheapest but it wouldn't matter since I had met my deductible, it's a big deal now since we haven't even submitted the order, now I'm told by the exact same Chris at Hammer that it'll go on a new deductible and I will be paying fully for this device out of pocket. Also I'm now told by hammer that it's a rental not a purchase so there's a monthly fee to use the machine for 10 months at which time it's considered paid in full. I called to ask for the doctor to call me back and the receptionist was very reluctant to even do this which had me boiling. What doctor won't call a patient back? That's the first and last time I'll ever experience that. DON'T GO To HAMMER or Iowa Sleep!

Terrible company to do business with. I previously got my supplies from them but when my insurance…read morechanged it was to Expensive. My insurance company informed me I've reached a different status so I reached out to this company and Rhonda answered the phone and was condensending saying, "I thought you said you weren't going with our company because it was too expensive!" She said so why are you looking for your order? I repeated, "I am not looking for an order, I am wanting to ORDER!" She said someone will call you back when they can....