Great experience. I searched for a specific vehicle for almost two years and finally found it at a…read moreCarmax location using my Carmax app. So I paid the transfer fee and had it shipped in. It was as advertised (perfect). Exactly what I'd been searching for. The sale went smoothly and I did opt for their Maxcare service plan. After a few days with the vehicle I noticed a couple of minor things so I notified Carmax and they had me in a couple days later and resolved them all. I'll admit I was nervous about buying from carmax at first but it's been the best car buying experience I've ever had and I'm picky about my cars. Thanks Carmax Jake Johnston

If you value your time, please don't waste it with this store. I made an appointment to test drive…read morea car, and even arrived 5 minutes early. The sales associate that helped me when my partner and I first walked in was very friendly. They confirmed my appointment and instructed me to sit down and someone would be with me in (this is important), NO TIME at all. My partner and I sat down and I looked around the store, envisioning a great experience. The entire building was clean, well staffed, and bright. I noticed most employees sitting at their desks or speaking to one another, so I thought 'wow, maybe I'll be helped right away!' Oh, how silly this assumption of mine was. Fast forward FORTY MINUTES LATER, several other customers are waiting while employees are chilling in the break room and chatting with each other at their desks. One customer is being helped by another sales associate. Let me remind you, this is 6:30 p.m. on a Thursday night. We ended up leaving at about 6:40 p.m. Why make an appointment when you have to wait nearly an hour to be helped? I'm usually not an unreasonable person. I'm not a Karen, and I understand employees should be allowed downtime. But it's just so frustrating to have to wait for that long when you see the store virtually empty, and you made an appointment.

I have to tell anyone who will listen, this isn't your run-of-the-mill used car lot. I dealt with…read moreBernie. I told him what I wanted. Basically, not a lot of money for a reliable car that would fit me. And he showed me everything on the lot within my parameters and NOTHING else. I found a 12-year-old, high mileage Cadillac DeVille. It had all the bells and whistles, heated/cooled seats, two-driver seat memory, heated steering wheel, and in great condition. I asked if I could have my mechanic check it out, Bernie said he would drive it over. I said my mechanic found some issues,, he said he would have his guy see to them. (by the way, my mechanic said it was a good car and a good price.) I asked my former Service Manager friend about the car, she said don't worry about the milage and it sounded like a good car at the right price. I checked Kelly, their expert review said it was a good car at the right price. We decided to finance it for a few years, and his finance guy got me set up with a credit union in Iowa. I needed some tweaks, warning lights came up, a window fell down, and power switches didn't work right away. He had his guy fix them...no charge...and this is AFTER I bought the car. I will tell you, I know nothing about cars (only an emotional reaction like heated steering wheels and comfy seats.) but I do know service. And Tom's Auto Sales West and especially Bernie, provide phenomenal service.

My daughter paid cash for a car, got it home, everything quit working. Fobs would work, top won't…read morego down, gas tank won't open, glove box won't open, trunk won't open. Her money was taken by a guy named Joe Bisignano.

Always get efficient service with reasonable price. Much confidence they will get thing right and…read morenot overdo the job

Where do I even start. If I buy another Subaru I will be…read moregoing to Omaha. Sales manager & loan manager would not let me leave with the car if I didn't sign for the perma plate and forever start, $700 each. Also good protection film for transport was still all the way around hood.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

WILLIS you have had my 2008 SRX for over a month ( May 4th). I was told by Logan, the service…read morerepresentative that the instrument lights on the dash was fixed -- but in the interim the technician damaged my dash and WILLIS would repair it once they get the part from a JUNK yard. I understand the numerous delays in shipment but it has now been over one month -- the last two calls I had from WILLIS were on May 27th and May 28th (Dan) which was repetitious and the other from the Cadillac Used Car Section wanting to know if I wanted to sell my SRX and the answer is NO! I love my SRX because it had been very dependable to get me to Iowa City University Hospital for the last few months for my cancer treatment. So Mr. Willis please hurry and fix my reliable Cadillac. Thank you.

My son and I were "bait and switched" at the Rasmsey Used car dealership on the evening of May 11,…read more2021. A car advertised on their website turned out to be "pending sale" but we were shown a different car (same year and color of Chevy Cruze) that was in awful condition and not what was pictured. I know that used car dealers have a well-deserved poor reputation, but this was particularly egregious. My son's quote to me was "Dad, they straight up lied to us". Not a good look, but a teaching moment I guess.

Don't bother! Very disappointing experience. Found out the car we bought has a salvage motor, and…read morewhen we called to give them the chance to make it right, we were met with BS defenses and arrogance.

I bought a 2023 Jeep grand Cherokee and I dislike it to the most , it isn't comfortable to sit or…read moredrive . I wish I would've kept my wrangler and since my ex talked me into it, there's no trading it in or getting rid of it because of having multiple surgeries in the last year and not working I can't and we are no longer together so I'm stuck with it

Disappointing Experience with Service and Communication I…read moredon't normally write reviews, but my experience was so bad that I feel like I should warn others. I took my 2016 Jeep Grand Cherokee to Stew Hansen's in Urbandale after a diagnostic for air suspension issues. They charged a $230 diagnostic fee, I was told that the diagnostic fee would apply toward repairs, but I later learned this was not the case. They quoted around $3,000 for a compressor replacement. Wanting to save money, I opted for an aftermarket compressor + valve block set (my responsibility for choosing non-OEM parts). A third-party shop installed the compressor but couldn't handle the valve block, so I brought the vehicle to Stew Hansen's for that portion. I left a message and waited 1-2 days for a callback. They agreed to install the valve block. I dropped it off after being told it would take an afternoon to install. Communication quickly became a major issue, multiple calls went to voicemail with delayed or no responses over several days. They eventually reported the aftermarket valve block wasn't communicating properly with the compressor. I asked for error codes, scanner details (to try and troubleshoot), and a quote for OEM parts, but follow-up was slow, a total of 3-4 days slow (After calling a total of 6 times including 1 to the service manager to have Jose give me a call back) After several days and more unreturned calls, they quoted an additional ~$800 for an OEM valve block. Frustrated by the poor communication, I decided to pick up the vehicle. I was charged $90 for the attempted valve block installation. Despite being told the vehicle would be ready, I waited over 1.5 hours for minimal notes on the invoice (1 sentence) -- and no error codes. They promised to text the codes later, but days passed without them. I had to take time off work again just to get the codes pulled in person because as it turns out their technician never printed/wrote them down. While I acknowledge my choice of aftermarket parts contributed to the complications (and they could have declined service upfront), the repeated lack of communication, unfulfilled promises on timelines and information, and overall service left me very disappointed. I expected better from a dealership, especially after the initial diagnostic fee. I strongly advise looking somewhere else if your vehicle needs servicing.

Had a small item that I wanted to resolve and figured that I would have to schedule a time in the…read morefuture. They agreed to look at my issue and resolved it in 10 minutes. I know this can't be the standard, but I will be back again, even if I do need to make an appointment. This team is committed to making the customer happy! Thanks Guys!!

I just went to Hilltop for the first time to get a tire fixed, and it will not be the last! It…read moredoesn't surprise me one bit to see they have a 5-star rating, they were able to get my car in fast, for a great price, and the guys working were so nice and personable, they could have lost my car and I would still go back for the customer service alone. Kidding, of course, but they were honestly great and genuinely seemed to enjoy their job (crazy, right?)

I purchase a 2010 Mercury Mariner in september. Cherie Hampe who was my salesman ( or saleswoman)…read moretook care of all transactions and delivery of the car to my home in Illinois. Before the delivery she make sure that the mechanics could check the vehicle. She did it because i purchase the car online and couldn't stop by to test it. The vehicle is in pristine and good conditions the same way she told me. I recommended to see Cherie for all future buyers.

I purchased a car online, I was promised delivery by Tuesday, they took my money and now have my…read morenumber blocked, I am getting attorney today and making a police report.

This is by far the best dealership you are going to find and I say that having bought over 80 cars…read moremeaning I have made continuous car deals/buys year after year after year since being a teenager so I am well aware of different dealerships and their practices. I have had some really great experiences and some awful ones but my experiences here are just constantly 5 stars and that is why I have kept my business here so long. I have also sold several cars to this dealership who always gives me the most competitive offers, always beating out other offers that I receive. The process here is so seamless and everyone in the dealership is beyond professional and extremely personable. My sales person is Brent Caswell. I have no bought 4 cars from him in only a few years. I have bought more from him than any sales person I have dealt with for good reason! He is so quick to respond to me, EVEN ON SUNDAYS or his days off. We always have great conversations beyond just business and he always gives his own opinions when I ask that are always helpful. Essentially, he does whatever I need whenever I need it regardless of what he is doing. He has shown to ACTUALLY CARE about me and my wife and not just about another sale. The stigma that car sales people can often get definitely does not apply to him. Also, the process there is seamless. This last deal was done by docusign and then my contract is not only on my APP but also on a stick to insert into my computer to easily download. I came to the dealership recently to sell my wife's leased car back because of the high values of cars. Brent was out of the office that day but I was helped by Kristian Ramirez. Often times when another associate helps out another employee, they don't give their best because its not their actual client. Kristian was the opposite. He was amazing as well, answering so many questions and helping to ensure I was able to secure a new Mercedes that at this time, is beyond difficult to get. Kristian is also HIGHLY recommended... I was able to get a FULLY DECKED OUT Mercedes E 450 4 Matic... Truly a dream car and not only that, I was told it could take 1-2 months yet I have it in less than a week! NOW THAT is what I mean about how great this dealership is! The manager must be extremely pleased to have such a great staff and it reflects on him in such a great way that the people here are so on top of things! I will continue to do all of my business here and I would strongly recommend them to everyone!

I am an out-of-state buyer who was ready to purchase a 2019 Chevrolet Suburban they had in stock…read more I did exactly what a serious buyer is supposed to do to facilitate a smooth transaction: I made it clear that, even if we couldn't agree on the trade-in numbers, I would still sign a deal. I provided detailed photos of my trade-in, shot and sent a complete walk-around video as instructed and explicitly stated my intent to purchase an extended warranty package through their finance department(I think that is profit for the dealership....), deposit ready to go to hold the vehicle once a sales agreement was sent. Between 9am - 6pm no sales agreement, no trade in value, no "link" for the deposit sent to me, and hours with no response. I provided a 10-day pay off for my trade in as well. I was asked for my VIN several times after I communicated it to them already. All I needed to make the 4.5-hour drive from Illinois to Des Moines was a basic Out-The-Door (OTD) numbers sheet confirming the tax and trade math. Financing already lined up, but again warranty package was going to be purchased. Instead of treating a ready-to-close deal with even the slightest urgency, the sales staff, along with the used vehicle sales manager, dragged their feet and took all day to respond to simple requests. Because of their internal bottlenecks and poor communication, they supposedly ended up selling the vehicle to someone else while I was sitting there waiting for them to do their jobs and send the paperwork. After all day dealing with this at 6:28pm I was told "the Suburban was sold while I was with clients"...... Really? that is it? nothing else to say? If you are an out-of-state buyer or someone not local, do not waste your time here. They will happily take all your vehicle data, videos, and intent to buy, leave you hanging all day (actually 1.5 days), and then sell the car out from under you because their desk can't process a basic deal in a timely manner. Keep in mind I had the deposit ready to go, waiting for the sales agreement. If this is how they treat a qualified buyer, I don't want to see how they treat others; I'm sure they treat others with extreme disregard. Highly unprofessional. Salesman: Charles Tornell - No urgency to secure the deal that was basically done. Pre-Owned Sales Manager Keegan Davis - Unable to produce a sales agreement within 6 hours nor get a trade in value a total systematic/managerial failure.