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    Willis Automotive

    2.8 (91 reviews)
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    Services - Willis Automotive

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    15 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto HVAC repair

    Auto light repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Willis Automotive Photos

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    Recommended Reviews - Willis Automotive

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    Grease

    My wife and I got a newer vehicle and we chose Willis auto because they have a good selection and a great salesman Ryan Gilmore and also Marvin in the service department is great, BUT ...their mechanics have a lack of respect for the customers they service just look at these pictures this is what their mechanics did to my 2021 volvo xc90 .this is the third vehicle we purchased at Willis if it wasn't for what these employees sabotaging Willis reputation I would give them 5 stars.i hope management see and understand that they shouldn't have employees doing this garbage for work

    Old.
    Dan T.

    This was my first experience with Willis and I experienced both some good and bad aspects during my visit. My car was starting to nickel and dime me to death and I didn't consider it as reliable as it could be anymore as my only car. My first contact with Willis was through one of their internet assistants (Lisa). Lisa was very helpful. We exchanged several E-mails, spoke on the phone, and she referred me to my salesperson. Robin was my salesperson. She was wonderful. Very willing to work with me and very personable. She bent over backwards to align me with the right car (for me). A 2018 Buick Encore Sport Touring with 21,000 miles. I test drove several vehicles. During the process with Robin she took my car over to have it evaluated as a trade-in. They offered me $240. This was one of my disappointments with Willis. It was a rough trade-in...I know that. It was a 2005 Chrysler PT Cruiser (Limited, alloy wheels, sun roof, two keys and fobs, 130,000 miles) with some minor rust and faded clear coat. NADA rough trade-in value is $900. I had a replacement wheel and hub cap in the back seat. This alone was worth $116. The head gaskets had been replaced at 100,000 (by Westside Auto). Brake pads, etc. done by Firestone a few months back were guaranteed for life. Recent work had been done to both the exhaust and suspension systems. I didn't feel like fighting over it and Robin said she didn't feel they would raise their offer. I live about 18 blocks from Willis and drive Hickman and 100th several times a day in my daily driving. A few days later I saw my car being driven on 100th. I mentioned it to Robin on one of our follow-up calls and she said she thought one of their mechanics may have bought it. She knew one of them already drove a PT Cruiser too. I really think they didn't treat me fair on the trade-in. This was definitely a black mark on my experience as I see older cars (PTs) with more miles on autotempest, cars dot com, autotrader etc. retailing at $2K+. I should have just cleaned it up and sold it privately. I don't blame Robin on this. She was kind of stuck in the middle. Financing and accessories. I was pitched several add-ons for the car. Ceramic protective coating, tint, etc. I declined several offers, but front tint sounded good. I showed up to have the tint applied. They were also installing a front license plate bracket, and doing some detail work. The previous owner of the vehicle I purchased had a dog and some hair had been missed... Anyway... Back to the tint. I was told on arrival that any tint over factory is illegal on the front windows in Iowa. I assumed there was probably a percentage of light that could be blocked, but didn't realize ANY tint was considered illegal. I passed on this. They issued a credit on it and I received a check a day later in the mail. The accessories rep should probably mention this if pitching front tint... Financing is always a pain. I'd been working on my credit and had it up to about 745ish across all three CUs (Experian, Equifax, and Transunion). It's higher now. Willis was the only ones I went to on April 1st and for some reason I am showing two hard pulls on the same day. One from Willis and one from another lender. If you don't know anything over two hard pulls in a year affects your credit. This put me at three which reduced my score slightly after the transaction. We agreed on a 4% loan and given the market and my score I was hoping for a little better. This was probably fair, but I would have liked to have seen what the actual rates the lenders provided Willis to ensure no percentages were added on to increase profit on the car. I get adding a point, every business needs to make money, but I'd also like to know I was treated fairly. Just because something is acceptable doesn't necessarily mean it was fair. He didn't seem pleased when I passed on the extended warranty options etc. I wanted to check with other sources before committing. As he put it.... "Why would you want to buy an auto warranty from a credit union [or someplace else]?" I wanted to make sure it was a fair price I guess? The gentleman who handed the keys over to me and showed me all the options the car had was stellar. He even helped me pair my phone to the blue-tooth options and explained a lot of the electronics. Being an IT guy I'd have figured it out from the owner's manual, but I'm a visual learner so his quick lesson was much appreciated. I hear Willis is family owned and it's a local Clive business. Since I've lived in Clive myself for 14 years or so I try to support our Clive businesses as much as possible. I haven't bought a car from a big dealer since 2001 or so. All in all I have been happy with my Willis experience so far...especially with Robin. However I think, as noted, there are some ways it could have been better. As time passes maybe this review will be revised to 5 stars.

    Traded in two vehicles and made a deal on two newer ones. Nit stressful, and 100 percent happy
    Jason M.

    My wife and I traded in two used vehicles, then purchased a new (used) vehicle and leased a new mini cooper at the same time. We did it all in one afternoon, and really enjoyed the experience. Working with Jon in sales and Chris / Jarod in finance, we never once felt pressured. The sales team were waiting with several vehicles lined up to show us when we arrived for our appointment. They listened far more than they talked. No fast talking, fair pricing and a great trade in value for our older vehicles. We have heard great things about their service, but you should experience it yourself if you get a chance. We are more than 100 percent satisfied.

    Thumbs up!

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    Anthony in pre owned helped us to find a car we liked and sent us on our way to the Waukee store very professional and responsive

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    4 years ago

    Fair price, friendly employees, easy to deal with. Everything you want in a deal ship.

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    8 years ago

    Have purchased 3 vehicles and they do all service work. They never leave you hanging. Great job.

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    Page 1 of 3

    Ask the Community - Willis Automotive

    Review Highlights - Willis Automotive

    Michael Jach(I apologize for incorrect spelling) remembers me every time I bring my car into Willis.

    Mentioned in 2 reviews

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    Toyota of Des Moines - Toyota of Des Moines

    Toyota of Des Moines

    (84 reviews)

    My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

    untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

    Porsche Des Moines

    Porsche Des Moines

    (1 review)

    Service like the "old days"! Porsche of Des Moines opened like a month ago. Gorgeous everything!…read more I am in Illinois and was looking for a new Cayman GTS 4.0. Closest one to me (and the only in the country spec'd like this) was 300 miles away at this new dealer. Called Kenneth Rice, the Brand Ambassador, and he told me I could have it for sticker, no ADM. There was no crap installed on the car that I was forced to buy which is the normal practice if you get something with no additional markup. He offered to ship it to me but I covered the nose in blue painters tape and drove it home. If I would've had time, I would've had his PPF guy cover the front end. His work looks top notch. Kenneth is a great guy that loves what he does. More importantly, he does everything that he promises, which is very unusual today. He sent me to see Carla Gillotti in finance. She's very nice and low pressure, again, unusual. It was such a great experience. I wanted to help them out, so I agreed to a couple years of prepaid maintenance, stuff that I was gonna pay for anyway at my local Porsche dealer. (I figured I saved at least 10k with the zero mark up) Overall, a fantastic experience, and I cannot recommend them higher. As an old guy, I have purchased approximately 50 cars over my lifetime and I can honestly say this was the best and smoothest transaction I have experienced.

    From the owner: Porsche Des Moines is Iowa's exclusive Porsche Center, offering a premium selection of new and…read morepre-owned Porsche vehicles. Located in West Des Moines and operated by the Woodhouse Auto Family, the dealership delivers a luxury experience with a state-of-the-art showroom, expert service, and personalized customer care. Whether you're exploring the iconic 911 or the all-electric Taycan, Porsche Des Moines is your destination for performance, innovation, and elegance.

    Stew Hansen Dodge Ram Chrysler Jeep FIAT

    Stew Hansen Dodge Ram Chrysler Jeep FIAT

    (97 reviews)

    Stew Hansen Chrysler Jeep Dodge Ram FIAT My husband Tom…read moreDixon And I bought a used Pacifica in Chicago and when we got home to Des Moines we stopped by your dealership to get an extended warranty. Oscar (sales) and Roland (finance) were extremely friendly and helpful! After we got to know the car a bit we had lots of electronic questions and on a whim yesterday (Labor Day) we drove up to see if we could get some answers. We really lucked out when we pulled up and Alex Webb greeted us. We told him some questions and he said "I can help!, Let's get in the car." He spent nearly an hour with us. He was extremely knowledgeable, patient and thorough. He deserves praise for his customer service! We are actually a Ford family as Tom's family owned a Ford dealership in Iowa, but bought the Pacifica for family travel etc. We are really happy to find this dealership as they are so customer oriented!Thanks !

    Objectively speaking from the experience, I'd give zero stars if that was an option. Never have i…read moreever seen this level of poor customer management. They won't hear what you want, right outta the gate. I specifically asked them wanting to do a cold start of the vehicle and yet they had warmed up the motor by the time we were there for checking out the vehicle. Not to mention lowballing your trade, and pushing a bunch of add ons. Lo and behold, the used vehicle I purchased ended up in shop running up costs in a few thousand dollars. The sales person didn't know the basic features of the vehicle, granted I'm not very proficient. But they struggled answering questions. Kept continuing to rush me with an offer. I understand their primary objective is to sell cars, but I've never encountered such pushy behavior while ignoring the customer's requirements and preferences. If you value your hard earned money, do yourself, your wallet a favor and steer clear of Stew Hansen. I see they're part of Ken Garff, not sure if all Ken Garff owned places are like this. I've posted the same review 3 months ago on google maps, where I got the same exact comment from the business as the one they posted. And I emailed them, and then crickets..radio silence.

    CarMax

    CarMax

    (48 reviews)

    I was in search of a Toyota Highlander Platinum with low miles and found one at a CarMax in…read moreIllinois. After doing my own research on the vehicle, I paid $199 to have it shipped here. The vehicle arrived on time, and I was notified it was ready to test drive. My sales rep was Andrew Nyongi and I can't say enough great things about that young man. He was responsive, caring, thorough, and just a joy to do business with. We test drove the car and it was perfection! A few days later, we arrived to purchase it. The whole process took less than 30 minutes. Best car buying experience we have EVER had! Based on this interaction, I would not hesitate one bit to purchase another vehicle here. The car drives like a dream and we cannot wait to take it on a nice long road trip. I will try to update this review every so often to inform of any issues, or hopefully, no issues at all.

    If you value your time, please don't waste it with this store. I made an appointment to test drive…read morea car, and even arrived 5 minutes early. The sales associate that helped me when my partner and I first walked in was very friendly. They confirmed my appointment and instructed me to sit down and someone would be with me in (this is important), NO TIME at all. My partner and I sat down and I looked around the store, envisioning a great experience. The entire building was clean, well staffed, and bright. I noticed most employees sitting at their desks or speaking to one another, so I thought 'wow, maybe I'll be helped right away!' Oh, how silly this assumption of mine was. Fast forward FORTY MINUTES LATER, several other customers are waiting while employees are chilling in the break room and chatting with each other at their desks. One customer is being helped by another sales associate. Let me remind you, this is 6:30 p.m. on a Thursday night. We ended up leaving at about 6:40 p.m. Why make an appointment when you have to wait nearly an hour to be helped? I'm usually not an unreasonable person. I'm not a Karen, and I understand employees should be allowed downtime. But it's just so frustrating to have to wait for that long when you see the store virtually empty, and you made an appointment.

    Willis Automotive - car_dealers - Updated May 2026

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